EMT Practice Test

1. Question Content...

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Question1: Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late
2012, Early 2013, Late 2013, Mid 2014)?

Question2: How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

Question3: You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

Question4: Which Mac Book Pro listed below can use USB 3 devices at full speed?

Question5: What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?

Question6: Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?

Question7: To help define if an issue is in the Environmental problem space, which question can you ask your customer?

Question8: What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

Question9: The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

Question10: What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external display but not to the internal?

Question11: Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

Question12: Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late
2012) before a repair?

Question13: Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

Question14: Which of the tools below is considered part of an ESD-compliant workstation?

Question15: How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15- inch, Early 2013 and Late 2013) have?

Question16: After disconnecting all other Mac Pro (Late 2013) parts, which of the following components remains?

Question17: Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).

Question18: You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011). Which of the following must also be replaced?

Question19: Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27-inch Apple LED Cinema Display?

Question20: Isabelle purchased an AirPort Time Capsule and has questions about where to locate the device in her home. Which of the following is the correct recommendation?

Question21: Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?

Question22: After replacing a Mac Pro (Late 2013) graphics board or CPU riser card, which of the following utilities should be run?

Question23: Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?

Question24: When plugged in, which component of an iMac remains energized even if the computer is powered off?

Question25: Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

Question26: Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

Question27: Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

Question28: What caution should a technician be aware of before attempting to remove hard drives or optical drive carrier from a MacPro (Mid 2012)?

Question29: William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month sabbatical.
What is the Apple recommended level of battery charge for storing the computer?

Question30: Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

Question31: Which section of Apple Service Guide contains a detailed view of all service parts and their part numbers?

Question32: What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

Question33: Richard has a previously-purchased 85-85W MagSafe Power Adapter and would like to use it as a spare adapter for his MacBook Pro (Retina, 13-inch Late 2012). Which of the following is a valid statement?

Question34: If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

Question35: Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

Question36: When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late 2013), a keycap kit can be used rather than replacing the top case assembly. Which of the following statements is true?

Question37: Examine the image.

Why is it necessary to position the logic board of a MacBook Pro (13-inch, Mid 2012) as depicted?

Question38: To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

Question39: The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following parts?

Question40: You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?

Question41: Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if the computer is using OS X v10.8.2 or newer?

Question42: When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?

Question43: The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair?

Question44: Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

Question45: Which of the following is a valid ESD safety precaution?

Question46: Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

Question47: Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

Question48: William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

Question49: Which of the following computer features uses the most battery power on a portable Mac?

Question50: Which Mac mini listed below can use a USB 3devices at full speed?

Question51: Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid
2013) models? SELECT TWO

Question52: If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

Question53: Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?