EMT Practice Test

1. Question Content...

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Question1: A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal too! but finds the PC cannot connect to the Internet. Which of the following MOST likely explains why the PC cannot access the Internet?

Question2: A technician is cleaning malware on a Windows workstation. Which of the following would MOST likely prevent a recurrence of the same malware?

Question3: Which of the following security measures would BEST prevent unauthorized individuals from being granted access to a secure location?

Question4: An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any dat a. A technician examines the laptop and notices it has a magnetic hard drive. Which of the following can the technician do to make the laptop faster?

Question5: A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?

Question6: Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?

Question7: A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

Question8: A technician is attempting to recover data from a damaged laptop that was running Windows 10. The technician removes the drive and places it in a known-good computer. The computer boots and sees the drive, but no data is displayed. Which of the following is the reason the technician is experiencing this issue?

Question9: A Chief Financial Officer (CFO) who is returning from vacation notices several emails from the Chief Executive Officer (CEO) requesting funds be transferred immediately. The CFO replies that the funds will be transferred, but the CEO responds that there was never a request for funds to be transferred. Which of the following MOST likely happened?

Question10: Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

Question11: A systems administrator is configuring a new workstation. Which of the following will MOST likely be the administrator's FIRST step?

Question12: Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

Question13: Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the computer, but it still does not look right. Joe also states the computer showed it was finishing updates when he first powered it on. Which of the following should a technician perform NEXT?

Question14: Which of the following is the MOST secure wireless security protocol?

Question15: A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective al remediating future issues through documentation?

Question16: A systems administrator created a policy that should create a shortcut on a user's desktop Shortly after the policy was created, a technician inspects the user's desktop and notices the shortcut is not present. The administrator verifies that the policy was created correctly and that it is being applied to the user's account. Which of the following will MOST Likely resolve the issue Immediately without interrupting the user's session?

Question17: The default Windows 7 web browser will not display most websites correctly on a user's PC. The issue started after the user changed many of the settings, but the user does not remember which settings were altered. Which of the following should a technician use to restore the original configuration?

Question18: A technician needs to update the network firewall, which will cause a temporary outage. The technician submits a change management request to perform the required maintenance. Which of the following provides details about what the technician will need to do if the update fails?

Question19: After connecting to the corporate VPN, a user's workstation is no longer able to browse Internet websites A technician discovers launching a different web browser on the same computer reaches the websites correctly Which of the following should the technician do NEXT?

Question20: A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?

Question21: A team needs to deploy a temporary server room at a site to provide support during construction.
Which of the following should they use at this site while setting up the server room?

Question22: A user brings in a home desktop computer for cleaning. Upon opening the computer, a technician finds large amounts of dust and dirt inside. Which of the following should the technician use to remove the excess dust and dirt?

Question23: A user reports that a cell phone application is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?

Question24: A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants to automate the process. The requirements for the adapter settings are as follows:
* They must utilize a command line utility
* The technician has no access to Group Policy
* All workstation should have an IP address assigned by the DHCP.
Which of the following steps should the technician perform to meet these requirements?

Question25: A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?

Question26: Which of the following forms of regulated data is MOST important to consider when browsing e-commerce sites on the Internet?

Question27: A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?

Question28: A user's laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes The user needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the adjustment?

Question29: A company recently upgraded its computers from Windows XP SP3 lo Windows 7. Due to budget constraints, the company was not able to purchase newer machines. The computers do not have TPM chips. Out the company would like to secure the information on the local hard disk in case the hard drive is stolen, while being able to access all of its information even if users leave. Which of the following would allow the company to accomplish this task?

Question30: An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx. Which of the following commands did the administrator use?

Question31: A technician scans a computer for malware, and it comes back clean each time However, the user still sees suspicious activity from the computer Which of the following should the technician check for NEXT?

Question32: Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work are a. Ann requests help with limiting the exposure of data as people walk by.
Which of the following security measures should be used?

Question33: A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?

Question34: Which of the following Windows technologies can render a Me unreadable by anyone other than the file's creator?

Question35: Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?

Question36: A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?

Question37: A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer Is restarted. Which of the following should the technician try NEXT to resolve the issue?

Question38: Which of the following allows for per-command authentication and authorization?

Question39: A new company policy states that all end-user access to network resources will be controlled based on the users' roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

Question40: The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk - Access is denied.
Which of the following would be the MOST secure solution to this error?

Question41: Which of the following malware types would MOST likely require reimaging?

Question42: A remote user has reported a suspicious pop-up. and a technician is troubleshooting the user's laptop. The technician needs to connect securely to the computer to view the user's screen and investigate the issue Which of the following should the technician use?

Question43: A technician is scheduled to upgrade a grocery store's network equipment at 11 00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early Which of the following is the NEXT step the technician should perform?

Question44: Which of the following steps should a technician perform when the Included Windows driver for a video card does not have the needed features?

Question45: A technician is securing a server room by implementing a two-factor authentication solution Which of the following should the technician implement to provide the BEST security for the server room?

Question46: A network technician is creating a set of scripts to help complete some common tasks. The technician wants to leave notes within the scripts to explain the purpose of each section and allow for changes later. Which of the following should the technician use?

Question47: A Linux user report that an application will not open and gives the error only one instance of the application may run at one time. A root administrator logs on ot the device and opens terminal. Which of the following pairs of tools will be needed to ensure no other instance of the software are correctly running?

Question48: An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization's mailing list. Which of the following should be performed to remove and prevent any further emails from this organization?

Question49: A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a "Stop" error on every boot Which of the following should the technician complete to resolve the issue?

Question50: A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician needs to make the adjustments quickly.
Which of the following best practice processes should the technician perform NEXT?

Question51: A technician wants to write a script that will check data line by line until the end of the file. Which of the following elements will perform the check?

Question52: Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger.
Which of the following would be the BEST resolution to Ann's issue?

Question53: A Windows user logs on to a network domain computer after recently being switched to a roaming profile. The user reports extremely long startup times. Which of the following should a technician check to address this issue?

Question54: A Linux user wants to use the grep command to identify every file name in the current directory that contains the word "mandatory." Which of the following commands would BEST accomplish this?

Question55: A user installed an application that now requires a license key to enable lull functionality. The user contacts support, and the technician decides to enter a license key in the software GUI on behalf of the user. Which of the following will support this task''

Question56: Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

Question57: A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software. Which of the following should a technician recommend to the customer FIRST?

Question58: A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs.
Which of the following should the technician suggest the customer use?

Question59: A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

Question60: A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

Question61: A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

Question62: Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely cause of this issue?

Question63: A user's mobile social media application Is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their
'smart phone and no other devices. Which of the following should a technician perform to resolve the issue?

Question64: A technician is configuring a static IP address on a Windows machine. The information is as follows:

Which of the following would be a valid default gateway address?

Question65: Which of the following would MOST likely be connected to a computer to provide electricity in case of a blackout?

Question66: A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?

Question67: Joe. a technician, imaged a laptop using third-party software, but the drive is now showing a smaller partition size than the installed disk space. Which of the following utilities will allow Joe to resize the partition using a graphical interface?

Question68: A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

Question69: A technician is setting up a SOHO wireless router and needs to adhere to the following requirements:
The router should not assign network addresses to any device.
All devices in the office must be able to access network resources and the Internet.
Which of the following should the technician perform to meet these requirements?

Question70: A user on a local desktop wants to allow a blocked program through the Windows Firewall. Which of the following user accounts is necessary to perform this task?

Question71: A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST

Question72: An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?

Question73: A special type of ESD-sale vacuum cleaner may be necessary to safely clean large spills of:

Question74: Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

Question75: A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user's computer and identifies the problem. Which of the following should the technician do NEXT?

Question76: Which of the following Windows technologies can tender a file unreadable by anyone other the fole's creator?

Question77: Joe. an end user, just changed his network password A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password. Which of the following Control Panel utilities can Joe use to help with this situation?

Question78: Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

Question79: An IT manager receives a call from a user who states a technician completed work on a department laptop within the last week. The user indicates the technician tried to explain the issue with the laptop, but the user was unable to understand because the technician used a lot acronyms. Additionally, the user claims the technician spoke too quickly when explaining the issue and seemed preoccupied with a cell phone. The IT manager wants to address an email to the IT department to ensure the user's complaints are conveyed to the team. Which of the following should the IT manager recommend in the email to the team? (Select TWO).

Question80: A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

Question81: Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Which of the following authentication methods is being requested?

Question82: A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved. Which of the following methods would the technician MOST likely perform on the computer?

Question83: A technician deployed a new file server on the network. The technician wants to map the file server as a network drive on all users' computers when they log onto the network by creating a logon script Which of the following should the technician use?

Question84: Which of the following would MOST likely contain troubleshooting guides?

Question85: Which of the following is considered government-regulated data?

Question86: Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?

Question87: A technician determines a newly installed service is keeping a device from functioning in Windows. Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?

Question88: A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?

Question89: A customer built a computer with the following specifications:
Single hexa-core processor
8GB DDR4 memory
256GB SSD drive
Built-in graphics card
32-bit Windows OS
Audio editing software
The computer seems to be working, but the OS reports only 3.5GB of RAM is available. Which of the following would correct the issue?

Question90: A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

Question91: A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Question92: A user is unable to access certain files fram a specific folder. Which of the following commands should a technician use to modify the file permissions for a specific file?

Question93: Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)

Question94: The Chief Information Security Officer (CISO) wants to ensure the company Is prepared in case of a ransomware attack. The CISO has requested network vulnerability scans, firewall audits, and ACL logs. Which of the following
'should the CISO also request?

Question95: A desktop technician is responsible for the OS migration of 300 end users. As part of the migration, the technician must save the end users* data to a temporary shared drive. The data must include any hidden files to ensure 100% of the data is retained. Which of the following commands will achieve this result by default?

Question96: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question97: After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible. The technician has been asked to avoid interrupting any users Which of the following is the BEST way for the technician to perform this security feature?

Question98: A company needs to destroy several SSDs that contain sensitive information. Which of the following methods is BEST suited for the total destruction of the SSDs?

Question99: A technician is deploying a PXE installation of a new OS onto a small group of company workstations. Which of the following should the technician monitor during the installation?

Question100: A technician is in the process of removing a recently discovered Trojan horse application from a users laptop. Which of the following should the technician complete to prevent reinfection of the same machine?

Question101: A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

Question102: A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Question103: A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

Question104: A technician needs to ensure users are prompted or warned when an installation takes place on a Windows system. Which of the following would meet this requirement?

Question105: During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware?

Question106: While troubleshooting a software error on a user's computer, a technician finds inappropriate content.
Which of the following should the technician perform FIRST?

Question107: A small business, which is located in a Hood plain, wants a technician to recommend a backup strategy that will allow for Its flies to be recovered at an alternate location within a few days following a disaster. Which of the following backup methodologies will the technician MOST likely recommend''

Question108: A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?

Question109: Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month. Which of the following is MOST likely causing this issue?

Question110: Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:

Question111: A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones. Which of the following represents the BEST way to handle the waste?

Question112: Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

Question113: While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?

Question114: A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?

Question115: A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is issued that displays the technician's current location in the filesystem. Which of the following commands was issued?

Question116: A company requires multifactor authentication. When accessing one of the available RemoteApp programs that requires authentication, the user is not prompted to enter a pin. Which of the following BEST describes this scenario?

Question117: A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

Question118: Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Question119: A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?

Question120: A technician notices a Windows computer is running slowly. The computer boots up slowly and has long delays when executing large files. The technician runs Disk Cleanup, but the problem persists Which of the following will MOST likely help speed up the computer?

Question121: Accompany is concerned about the amount of time employees spend browsing the Internet for personal purposes. Which of the following should be put in place to address the company's concerns?

Question122: Which of the following must be enabled to configure 20 new machines to be booted over a network?

Question123: A technician notices a workstation is connecting to an IP address on the network and wants to determine the machine name that belongs to that IP address, Which of the following commands should the technician use?

Question124: A technician must manually modify the HOSTS system file in order to resolve a website address to a specified local destination. Which of the following utilities should the technician use to BEST accomplish the task?

Question125: Which of the following has the ability to allow or deny POP3 traffic on the firewall?

Question126: A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Question127: A technician is investigating connectivity issues over the corporate network. The technician attempts to Telnet into an access point in the break room, which is labeled AP-1. but is unable to proceed any further or authenticate Which of the following commands will be MOST beneficial in determining the connectivity issues?

Question128: A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected. II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

Question129: A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?

Question130: An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

Question131: Ann, a user, received an email from an unknown source with an attachment claiming to be pictures from her beach vacation. When Ann opened the attachment, she was prompted to enable macros. Once the macros were enabled, the antivirus software triggered an alert. The malicious activity was stepped by the antivirus software. Which of the following should be recommended as the FIRST line of defense to prevent this attack vector from reoccurring?

Question132: A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

Question133: Company policy states that users must secure their laptops before leaving the office for the evening Which of the following physical security measures should be used?

Question134: An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

Question135: A user is locked out of the local user account on a UEFI-based workgroup computer. A technician is trying to use a third the USB drive to run the program. Which of the following would be the BEST way to fix the issue?

Question136: A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.
Which of the following would the project team MOST likely add to the SOW?

Question137: A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop. The company has emailed several large presentation files and the links to several videos that will be streamed during the presentation. While showing the last video, it starts to buffer, times out. and will not display The CEO restarts the phone that is being used for the presentation and verifies there is enough free storage space, but the video still will not play Which of the following is MOST likely causing the Issue?

Question138: After purchasing an Ultrabook. Ann. a home user, has a technician come to her home and install an operating system. Which of the following OS retaliation methods will the technician MOST likely use?

Question139: Joe. a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action?

Question140: Which of the following should be done prior to installing replacement RAM modules into a desktop computer?

Question141: Which of the following built-in accounts was removed in Windows 10?

Question142: A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command. Which of the following script file types is the technician writing.

Question143: A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this?

Question144: A user lives in a location that experiences frequent lightning storms. Which of the following would be the LEAST expensive solution to protect the user's computer hardware?

Question145: A user's PC has become infected with malware that has a known remediation, Which of the fallowing would MOST likely prevent this from happening again?

Question146: A technician is reviewing system updates. Some of the updates address vulnerabilities found in mission-critical servers, and they need to be performed immediately. Which of the following should the technician perform FIRST?

Question147: Joe, a user. is unable to log into a laptop using his proper network credentials because of an incorrect username or password However. Joe is able to log in without issue to a coworker's PC using his credentials. Which of the following is the MOST likely cause of the issue?

Question148: An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?

Question149: A company needs a software package for a new branch office. Which of the following license should the business purchase to allow correct licensing of the software?

Question150: To which of the following should a technician ground an ESD strap when adding memory to a workstation?

Question151: A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

Question152: Joe, a technician, recently installed drivers for a webcam, but he is now experiencing issues when trying to operate it. Which of the following should Joe check NEXT to troubleshoot the issue?

Question153: A security learn recommends a disaster recovery plan with the following requirements:
* Recent backups should be readily available.
* Only long-term backups should be stored off premises
* There should be minimum expenditure on hardware.
Which of the following satisfies all of these requirements?

Question154: An end user submits a request for the IT specialist to install new software on a workstation The workstation has the following specifications.

The minimum software requirements for the new application are a dual-core. 64-btt OS with 4GB of RAM and 60GB storage Which of the following conditions will the technician encounter when attempting to install the software?

Question155: A user tries to open a client/server application, but a prompt appears for the username and password The user is able to open and use the email client with no issues. The user's workstation is a loaner laptop Everyone at the company is given administrator rights on their individual workstations. Which of the following is MOST likely preventing the user from running this program?

Question156: A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site. Which of the fallowing should the
'technician do NEXT?

Question157: A technician just finished using BiteLocker to Go. The technician MOST likely encrypted:

Question158: A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users. Which of the following should the technician add to meet the multifactor requirement?

Question159: Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

Question160: Ann, a user, has asked technician for help with her computer. Ann has been trying to speed it up with simple Upgrades but has not been successful. She added memory and removed unnecessary applications that were no longer in use. After removing the applications, however, the computer seemed to get slower. Which of the following is the BEST solution?

Question161: Which of the following can be applied directly to an organizational unit In Active Directory to provide security to both the user and the machine?

Question162: A user recently connected a Windows laptop to a free WiFi hot-spot. After returning to the office, the user cannot access network shares. Which of the following is the MOST likely cause?

Question163: A user receives an error message when trying upgrade an application on a work computer. Which of the following is the MOST likely reason the user cannot complete this task?

Question164: Which of the following would MOST likely be connected to a computer Id provide electricity in case of a blackout?

Question165: A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?

Question166: A technician is adding a folder lo a structure that Is several levels down from the top level. The technician wants to make sure the new folder will have the same permissions as the top level Which of the following should the technician configure?

Question167: Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

Question168: An administrator created a connection to a private network using TLS 1.2. The Linux servers on the network do not support secure protocols. Which of the following will the administrator MOST likely use to log in to these servers?

Question169: A user in a SOHO wants to allow Joe, a remote technician, to connect securely to the user's workstation Joe informs the user that the VPN was successful, but he still cannot connect. Which of the following settings in the SOHO router MOST likely need to be adjusted?

Question170: A user suspects a computer Is infected with malware. A technician identifies the symptoms as being related to a recent spread of malware. Which of the following steps should the technician take NEXT to address the infection?

Question171: A technician has identified malware on a user's system. Which of the following should the technician do NEXT according to malware removal best practices?

Question172: Which of the following file types should be opened when executing a PowerShell script?

Question173: A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet.
Which of the following types of infection does the user MOST likely have?

Question174: Which of the following OS installation methods provides previously unavailable features and functionality white maintaining user settings?

Question175: A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

Question176: An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?

Question177: A cybersecurity researcher purchased several used laptops at an auction. While the hard drives appeared to be blank, the researcher was able to recover all the data that previously existed on the drives. Which of the following methods did the original owner MOST likely use to clear the drives' contents?

Question178: A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

Question179: Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

Question180: The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen. Which of the following BEST describes this email?

Question181: A computer running Windows 7 has an icon that has the appearance of an unlocked padlock with a yellow warning graphic. This icon advises the user that:

Question182: A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem Which of the following would MOST likely fix the issue?

Question183: Which of the following filesystem types has native read/write support on all desktop operating systems?

Question184: A sales manager uses a phone as a hot-spot to connect a laptop to the Internet. The connection is fast most of the time, but the connection becomes noticeably slower every few weeks. The manager contacts the help desk for assistance. Which of the following should a technician check NEXT to troubleshoot the issue?

Question185: A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that encrypted all of the documents on the fileshare. The software asked for money to be transferred via cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the ransom. Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?