EMT Practice Test

1. Question Content...

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Question1: Which of the following identifies changes in the environment, such as alternating current failure?

Question2: A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.
Which of the following should the technician replace to prevent these issues in the future?

Question3: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

Question4: Which of the following can be applied directly to an organizational unit In Active Directory to provide security to both the user and the machine?

Question5: A desktop technician needs to replace a laptop's SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?

Question6: A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has several from the network. Which of the following should the technician perform NEXT?

Question7: A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

Question8: company's website is responsible for the theft of customer credit card numbers. An investigation determined private keys for certificates were stolen, allowing attackers to decrypt traffic between clients and the website. Which of the following types of attacks does this describe?

Question9: Which of the following security settings can be changed on a folder to stop permission propagation and assign new rights?

Question10: Ann, a user, is setting up a new mobile phone, and the phone is asking for an authentication method to enroll the device. Ann is not sure which method is acceptable. Which of the following methods would a technician MOST likely tell Ann to use?

Question11: Which of the following is the maximum RAM limit of a Windows 32-bit version?

Question12: A systems administrator is configuring a new workstation. Which of the following will MOST likely be the administrator's FIRST step?

Question13: A user installs a flashlight application on a phone. The user later discovers this application was stealing users' data files, pictures, call history, and other private information The user wants to prevent this from happening in the future. Which of the following would BEST prevent this from reoccurring?

Question14: Which of the following physical security measures is intended to mitigate tailgating?

Question15: A technician is cleaning malware on a Windows workstation. Which of the following would MOST likely prevent a recurrence of the same malware?

Question16: Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

Question17: A Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:
Deploy the patches to the environment following best practice protocols.
Ensure the servers and applications are functioning properly after the deployment.
Which of the following steps will the technician most likely take NEXT?

Question18: A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous login across the network, some of which are attempting to access workstations and servers to which the user does not have access.
Which of the following should the network administrator do NEXT?

Question19: A user's mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:

Question20: A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

Question21: Which of the following would MOST likely be used by an attacker to identify the hash value of a strong password quickly?

Question22: A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site. Which of the fallowing should the
'technician do NEXT?

Question23: A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

Question24: An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization's mailing list. Which of the following should be performed to remove and prevent any further emails from this organization?

Question25: A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to fail when trying to connect to Office 365 applications. Which of the following Control Panel applets should a technician use to clear the cached invalid user login information?

Question26: A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?

Question27: Which of the following is the MOST secure wireless security protocol?

Question28: Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

Question29: A user's login screen does not look normal when booting the computer. A technician states the computer was showing the company's workstation imaging system screen, but it has since been fixed. Which of the following did the technician update?

Question30: The default Windows 7 web browser will not display most websites correctly on a user's PC. The issue started after the user changed many of the settings, but the user does not remember which settings were altered.
Which of the following should a technician use to restore the original configuration?

Question31: Which of the following threats commonly relies on DNS poisoning and spoofing to exploit an unknowing victim?

Question32: A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?

Question33: A company wants to move the contents of its users' My Documents folders from their local hard drives to a file server so they are backed up every night. Which of the following security concepts does this describe?

Question34: Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

Question35: A user contains the help desk the restore an application that was lost when a System Restore was performed last week. A technician development the application was emitted to the user from an unknown source and downloaded from a link in the email. Which of the following should the technician do NEXT?

Question36: A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)

Question37: A company recently implemented a new Linux server. Remote access to the terminal is required to provide easier server administrator. Which of the following feature or services will provide the MOST secure remote access solution?

Question38: A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal tool but finds the PC cannot connect to the Internet. Which of the following MOST likely explains why the PC cannot access the Internet?

Question39: Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

Question40: Accompany is concerned about the amount of time employees spend browsing the Internet for personal purposes. Which of the following should be put in place to address the company's concerns?

Question41: A remotely managed self-checkout machine in a retail store runs Windows 10. The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third-party applications, and proprietary applications made by the company's IT department. The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS. Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?

Question42: A technician scans a computer for malware, and it comes back clean each time However, the user still sees suspicious activity from the computer Which of the following should the technician check for NEXT?

Question43: A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word. Which of the following should a technician check FIRST?

Question44: A user can access the company's internal website properly, but some e-commerce websites have stopped loading and been replaced with an error message. The technician who is troubleshooting the issue tries to update the malware scanner over the network, but the automatic update fails. However, a manual update is successful from a USB drive. No viruses are detected on the device after a full system scan. Which of the following is the MOST likely cause of the issue?

Question45: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hot-spot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hot-spot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hot-spot on her phone, and the speed test result on that hot-spot is 15Mbps. The technician checks the hot-spot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

Question46: A technician needs to update the network firewall, which will cause a temporary outage. The technician submits a change management request to perform the required maintenance. Which of the following provides details about what the technician will need to do if the update fails?

Question47: A technician is working on a computer that has the following symptoms
* Unable to access the Internet
* Unable to send email
* Network connection (limited or no connectivity)
The technician runs hardware diagnostics on the computer and verifies the computer's NIC is funcboning correctly. The technician attempts to access the Internet and receives the message: page cannot be displayed. The technician runs a command to verify the computer network settings and sees the following information IP address:192.166.0.100 Subnet mask.: 255.255.255.0 Gateway: 192.168.0.1 DNS: 192.168.0.1 The technician confirms other computers on the network can access the Internet. Which of the following is MOST likely causing the issues?

Question48: A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

Question49: While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints the user needs a quick way to install and access the program. Which of the following is the BEST option given the solution?

Question50: A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further secure access to workstations?

Question51: Which of the following would MOST likely be used in secure client-server communication?

Question52: A customer has a Linux desktop and is installing a 3TB HDD. The customer wants to use only half of its capacity right now, but would like to be able to increase the size of the partition at a later date. Which of the following filesystem types would the customer's drive require?

Question53: A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command. Which of the following script file types is the technician writing.

Question54: A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?

Question55: A technician has identified malware on a user's system. Which of the following should the technician do NEXT according to malware removal best practices?

Question56: Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the issue?

Question57: A recent outbreak of a virus has uncovered that a company must put a security template in place to mitigate future virus outbreaks. Which of the following best practices would a technician MOST likely implement as pari of the security template? (Select TWO).

Question58: A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:
Two 1GHz CPUs
2GB of memory
15GB hard drive
800x600 screen resolution
Which of the following should the technician do to resolve the problem?

Question59: A user who is running Windows 10 logs Into a machine and notices that shared drives are missing, the "My Documents* folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

Question60: A customer brings an old PC to a computer repair shop and asks for advice with regard to its repair or replacement. The PC has numerous errors during the boot process and is running a very outdated operating system. Which of the following should the technician do?

Question61: A technician is repairing a computer. Which of the following should the technician do to protect the computer from accidental voltage spikes?

Question62: Some of a company's computers were manually configured to bypass the DNS servers for connections to a connections to a fileshare server. A technician needs to ensure at the computers use DNS to reach resources on the network. Which of the following should the technician do to confirm all the computers use only DNS?

Question63: Which of the following Windows technologies can render a Me unreadable by anyone other than the file's creator?

Question64: A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?

Question65: A systems administrator created a policy that should create a shortcut on a user's desktop Shortly after the policy was created, a technician inspects the user's desktop and notices the shortcut is not present. The administrator verifies that the policy was created correctly and that it is being applied to the user's account. Which of the following will MOST Likely resolve the issue Immediately without interrupting the user's session?

Question66: A technician is installing the latest OS on a user's system. The user wants all of the settings and file to remain intact during the installation.
Which of the following upgrade methods should the technician use?

Question67: A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue. Which of the following should the technician do NEXT?

Question68: An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
INSTRUCTIONS
Select the MOST appropriate statement for each response.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Let's take a look at your phone settings.


Please change the port number on your mail settings to 993.
Which of the following should be done NEXT?

Question69: In which of the following file extension types would a user expect to see the command. "net use T:\ \server\files'?

Question70: A technician needs to view hidden files. Which of the following Control Panel utilities would be used for this purpose?

Question71: A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants to automate the process. The requirements for the adapter settings are as follows:
* They must utilize a command line utility
* The technician has no access to Group Policy
* All workstation should have an IP address assigned by the DHCP.
Which of the following steps should the technician perform to meet these requirements?

Question72: A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

Question73: Which of the following physical security measures can be combined with a badge reader to create an MFA system to control physical access?

Question74: A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Question75: A technician needs to access the user Interface of a server outside the network. The technician added network security with MAC filtering and port forwarding to allow tor the connection Which of the following will the technician MOST likely use to connect to the server?

Question76: A user's PC has become infected with malware that has a known remediation. Which of the following would MOST likely prevent this from happening again?

Question77: A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST

Question78: A technician discovers a user's home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?

Question79: A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?

Question80: A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?

Question81: Which of the following filesystem types has native read/write support on all desktop operating systems?

Question82: Which of the following allows for per-command authentication and authorization?

Question83: Joe. a user, is gelling replies lo an email message he never sent Joe contacts the help desk to ask what he should do. Which of the following should the help desk technician recommend FIRST to Joe?

Question84: Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts lo authenticate to the service. Prior to changing the password, the computer had no communication issues. Which of the following should a technician use to continue troubleshooting the issue?

Question85: A technician plugs a 16GB jump drive into a Windows PC, and it has multiple smaller partitions that are unwritable. Which of the following single DiskPart commands can be used to restore the drive, allowing it to be formatted to full capacity?

Question86: A technician is having issues with the WiFi connection while working on a Mac. The technician wants to check which SSID the computer is connected to and some statistics about the connection. Which of the following terminal commands should the technician use?

Question87: Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Question88: Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

Question89: Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

Question90: Which of the following security tools can leverage the onboard TPM to protect data at rest?

Question91: A technician needs to install Windows 10 on a 4TB hard drive. Which of the following should the technician perform to accomplish this task?

Question92: A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?

Question93: Which of the following accurately describes why a file on a USB drive would be inaccessible by a user until the correct authentication is received?

Question94: A user needs to transfer some information from a work computer to a server. The user plugs a personal USB into the computer but is denied access to save information on the storage medium due to the security policy. This is an example of:

Question95: Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month. Which of the following is MOST likely causing this issue?

Question96: A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report. Which of the following steps should the technician take to improve the computer's performance?

Question97: A technician is scheduled to upgrade a grocery store's network equipment at 11 00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early Which of the following is the NEXT step the technician should perform?

Question98: Which of the following attack types exploits vulnerabilities in human nature?

Question99: While installing a hard drive in a server, the administrator installs an extra physical hard disk Which of the following technologies will allow the administrator to extend an existing volume onto the extra disk?

Question100: A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone using a sniffer. Which of the following connection protocols should the technician use?

Question101: A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users. Which of the following should the technician add to meet the multifactor requirement?

Question102: A new security policy stores all remote access to network devices must be performed using secure connections whenever possible. Which of the following remote access technologies would a technician MOST likely use to manage a Windows-based device remote without using a CLI?

Question103: Which of the following types of social engineering attacks can be prevented by the destruction of documents with personal or sensitive information?

Question104: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.

Question105: Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?

Question106: Which of the following file types uses the net use command.

Question107: A user wants a phone with an operating system that is highly customizable. Which of the following operating systems will a technician MOST likely recommend?

Question108: A user's mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new , high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?

Question109: Which of the following types filesystems is in use when data is endiphered on a disk using a key?

Question110: Which of the following is MOST likely to be specified as a system requirement for the installation of a photo editing application in Microsoft Windows?

Question111: A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?

Question112: A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

Question113: A company's computers have continuously been infected with malware. Multiple users have been bringing in USB flash drives, which they use to work on project while at home and the office. Which of the following security best practices should a technician implement to minimize exposure with the LEAST amount of impact to the users?

Question114: Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)

Question115: Which of the following operating systems has versions for servers, workstations, and phones?

Question116: In which of the following operating systems has the publisher removed the ability to turn off automatic updates with the Control Panel applet?

Question117: Which of the following is used for building entry and computer access?

Question118: A network administrator audited applications on a user's desktop and noticed a program used to sync a mobile device to the desktop's calendar To ensure corporate data is not exchanged to cloud servers, which of the following mobile security methods should be implemented?

Question119: A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?

Question120: A technician is working on an infected computer After running a scan and removing the malicious software, only one issue remains. When opening up the browser, it is redirected to an unwanted site The technician checks the home page settings, and they are correct. The technician types the home page address in the browser, and it is still redirected. Which of the following does the technician need to edit to resolve this issue?

Question121: Which of the following is used with WPA2 to authenticate wireless clients?

Question122: A technician needs to ensure users are prompted or warned when an installation takes place on a Windows system. Which of the following would meet this requirement?

Question123: The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen. Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

Question124: A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this?

Question125: A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?

Question126: A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access. Which of the following policies is needed?

Question127: A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

Question128: A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

Question129: An administrator wants to deploy updates during the company's off-hours. Which of the following properties should the administrator implement to facilitate the deployment of the updates?

Question130: Which of the following installation types would require the use of an answer file to install the OS?

Question131: An end user submits a request for the IT specialist to install new software on a workstation The workstation has the following specifications.

The minimum software requirements for the new application are a dual-core. 64-btt OS with 4GB of RAM and 60GB storage Which of the following conditions will the technician encounter when attempting to install the software?

Question132: A user tries to open a client/server application, but a prompt appears for the username and password The user is able to open and use the email client with no issues. The user's workstation is a loaner laptop Everyone at the company is given administrator rights on their individual workstations. Which of the following is MOST likely preventing the user from running this program?

Question133: A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

Question134: A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?

Question135: Which of the following BEST describes the purpose of an ESD mat?

Question136: Which of the following is a reason to use WEP over WPA?

Question137: A user's desktop will not run an accounting program. The program's splash screen pops up, and then the software freezes. Which of the following actions should a technician take FIRST to help resolve the issue?

Question138: A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

Question139: A customer built a computer with the following specifications:
Single hexa-core processor
8GB DDR4 memory
256GB SSD drive
Built-in graphics card
32-bit Windows OS
Audio editing software
The computer seems to be working, but the OS reports only 3.5GB of RAM is available. Which of the following would correct the issue?

Question140: A customer keeps receiving the following message: Website blocked due to PUP. The customer asks a technician to resolve the issue immediately. Which of the following should the technician do to help resolve the customer's issue?

Question141: A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which of the following should the technicians do NEXT?

Question142: Ann, a user, has asked technician for help with her computer. Ann has been trying to speed it up with simple Upgrades but has not been successful. She added memory and removed unnecessary applications that were no longer in use. After removing the applications, however, the computer seemed to get slower. Which of the following is the BEST solution?

Question143: A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

Question144: A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

Question145: A technician is troubleshooting a home WiFi router that is used by a small company of 30 employees. The business is experiencing intermittent wireless connectivity issues. Which of the following is the MOST likely cause of the issues'?

Question146: An issue with a user's computer was addressed several times by multiple technicians, but the User has continued to experience the issue. The User calls the help desk and insists on speaking to a supervisor; however, the supervisor is away at lunch. Which of the following should the technician perform FIRST?

Question147: Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

Question148: Which of the following threats uses personalized information in an attempt at obtaining information?

Question149: A user has changed the MAC address of a laptop to gain access to a network. This is an instance of:

Question150: Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:

Question151: Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

Question152: A company is creating a disaster recovery plan. Which of the following should be implemented to BEST ensure the company's data can be successfully restored in the event of a disaster?

Question153: A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that encrypted all of the documents on the fileshare. The software asked for money to be transferred via cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the ransom. Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?

Question154: A technician performed some maintenance on a server via remote desktop and needs to restart the machine to apply the changes. The restart command is not available on the Start menu. Which of the following commands can the technician use to initiate an immediate restart?

Question155: An administrator wants to search a file on a Linux server for the plus symbol (+). Which of the following will the administrator MOST likely use?

Question156: An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?

Question157: A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?

Question158: A technician needs to allow RDP access for a user. Port forwarding is already set up for port 3389. The technician will have to change the listening port for the new access. Which of the following OS tools should the technician use on the PC to change the listening port for RDP?

Question159: A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right corner of the screen without the browser open. Which of the following should the technician do to remove the pop-ups?

Question160: After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible. The technician has been asked to avoid interrupting any users Which of the following is the BEST way for the technician to perform this security feature?

Question161: Which of the following Is the MOST cost-effective option to protect computers and peripherals from damage caused by power fluctuations?

Question162: While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?

Question163: Which of the following is the maximum amount of RAM a computer can access if it is using a 32-bit version of the Windows OS?

Question164: A technician is installing an application on a Linux system using the Bash shell console. Which of the following extensions should the technician select to install the application?

Question165: A technician recently built a gaming PC with a multicode CPU, 32GB DDR4 memory, a 1TB SSD. and a high-end GPU The technician installed the OS and a new game but noticed the frame-rate performance was much lower than expected Which of the following should the technician do NEXT to address the performance issues?

Question166: A company needs to destroy several SSDs that contain sensitive information. Which of the following methods is BEST suited for the total destruction of the SSDs?

Question167: A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system consistently presents a blue screen at the Windows logo. Which of the following should the technician perform NEXT to resolve the issue?

Question168: A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?

Question169: A user is working with the command line interface on a Linux computer To show the contents of the current directory, which of the following commands should be used'

Question170: A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

Question171: After a successful phishing attempt on a corporate workstation, the workstation is infected with malware that went undetected by the antivirus. When a technician arrives to investigate the issue, the workstation is no longer in a bootable state. Recovery is not possible, and the operating system has to be reinstalled completely. Which of the following would MOST likely prevent a future infection?

Question172: Joe. a technician, imaged a laptop using third-party software, but the drive is now showing a smaller partition size than the installed disk space. Which of the following utilities will allow Joe to resize the partition using a graphical interface?

Question173: An end user contacts the help desk to report a browser issue. When the user selects a hyperlink to a POF file within the browser, nothing happens. The user notes the browser is otherwise working properly. Which of the following should a technician direct the user to do FIRST?

Question174: A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

Question175: An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any dat a. A technician examines the laptop and notices it has a magnetic hard drive. Which of the following can the technician do to make the laptop faster?

Question176: A customer's computer was turned off overnight, When the customer restarts the computer, an advanced startup menu is displayed.
The startup repair option is unsuccessful and causes the computer to reboot repeatly untill the advanced startup screen reappears. Which of the following should a technician attempt FIRST?

Question177: A technician notices a Windows computer is running slowly. The computer boots up slowly and has long delays when executing large files. The technician runs Disk Cleanup, but the problem persists Which of the following will MOST likely help speed up the computer?

Question178: Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?

Question179: Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the computer, but it still does not look right. Joe also states the computer showed it was finishing updates when he first powered it on. Which of the following should a technician perform NEXT?

Question180: A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

Question181: A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow. Which of the following should the technician do NEXT? !*:

Question182: A technician is running Windows on a company's Mac workstations without incurring an additional expense to the company. The Windows licenses were purchased in the post. Users are required to run both Windows and Mac operating system on their machines, but never at the same time. Which of the following would be the BEST way to accomplish this?

Question183: A junior technician needs to obtain a list of all the processes that are running on Linux system. Which of the following commands should the technician use to obtain the information?

Question184: A technician needs to remove malware from a Windows system. The technician has already performed research on the malware and determined it is a memory virus. Which of the following steps should the technician take NEXT?

Question185: Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

Question186: A technician is in the process of removing a recently discovered Trojan horse application from a users laptop. Which of the following should the technician complete to prevent reinfection of the same machine?

Question187: A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?

Question188: Which of the following wireless security protocols supports the use of a 40-bit encryption key?

Question189: A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

Question190: A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

Question191: A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?

Question192: A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?

Question193: A user often loses connectivity while in the back offices of a building. Given the following access point control settings:

Which of the following settings needs to be configured to resolve the issue?

Question194: A network support technician takes a call from an office manager who wants to change the wireless security key on the access point in that particular office. The office manager explains that a label on the access point indicates it has an IP address of 10.0.100.2. Which of the following should the technician use to connect securely to the access point to make the change?

Question195: A technician needs to remediate an infected computer. Which of the following is the FIRST step the technician should take?

Question196: Which of the following operating systems has mandatory update installation built in?

Question197: A user suspects a computer Is infected with malware. A technician identifies the symptoms as being related to a recent spread of malware. Which of the following steps should the technician take NEXT to address the infection?

Question198: Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?

Question199: A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?

Question200: When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

Question201: The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable. Which of the following methods should the technician use to meet the requirement?

Question202: An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

Question203: A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.
Which of the following is causing the error?

Question204: A customer recently upgraded from Windows 7 to Windows 10. The customer lost access to certain network shares, and the system keeps preventing the user's access. Which of the following is the MOST likely cause of the issue?

Question205: Joe, a user, notices someone use his computer while he was on break, Joe's browser history reveals searches for websites he did not visit. The local print also has document in the output tray with someone else's PII. Which of the following steps should Joe take to prevent unauthorized access of his account.