EMT Practice Test

1. Question Content...

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Question1: A technician needs to allow RDP access for a user. Port forwarding is already set up for port 3389. The technician will have to change the listening port for the new access. Which of the following OS tools should the technician use on the PC to change the listening port for RDP?

Question2: An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any dat a. A technician examines the laptop and notices it has a magnetic hard drive. Which of the following can the technician do to make the laptop faster?

Question3: When an employee logs in to a computer, access is automatically granted to all applications. Which of the following must be enabled to facilitate this capability?

Question4: Which of the following types of social engineering attacks can be prevented by the destruction of documents with personal or sensitive information?

Question5: An IT manager receives an email from an upset. The customer has been reporting an issue with a computer virus for a weeks. The customer has already put in a support ticket for the issue and left phone messages with IT support requesting an update on when the issue might be fixed, but the customer's call s has not been returned. The IT manager knows the IT staff is very busy and not purchased ignore the customer. Which of the should the do to address customer's complaint?

Question6: A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server.
Which of the following Control Panel utilities should the technician use to configure the setting?

Question7: Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about
ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his
time because he has already tried everything that has been suggested.
Which of the following should the technician do?

Question8: A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this?

Question9: Which of the following would be used to protect technicians from dust particles when they are entering a datacenter located near a construction site?

Question10: A technician is recycling PCs to be reused by a middle school.
Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

Question11: Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?

Question12: An administrator needs to uninstall an update on a Windows 7 computer. Which of the following Control Panel utilities would make this possible?

Question13: company's website is responsible for the theft of customer credit card numbers. An investigation determined private keys for certificates were stolen, allowing attackers to decrypt traffic between clients and the website. Which of the following types of attacks does this describe?

Question14: A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website.
The antivirus software correctly blocks the website.
Which of the following should the technician do NEXT?

Question15: Which of the following allows for per-command authentication and authorization?

Question16: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The labrequires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish thesetasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question17: A user tries to open a client/server application, but a prompt appears for the username and password The user is able to open and use the email client with no issues. The user's workstation is a loaner laptop Everyone at the company is given administrator rights on their individual workstations. Which of the following is MOST likely preventing the user from running this program?

Question18: A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?

Question19: A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Question20: A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software Which of the following would be MOST important during this phase of the request process?

Question21: A user's mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new , high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?

Question22: An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx. Which of the following commands did the administrator use?

Question23: A technician installed a new video card into a computer but did not connect the second monitor. When the technician boots the computer, it shows a blue screen during boot and automatically restarts.
The technician is able to boot into safe mode successfully. Which of the following would MOST. likely resolve the issue?

Question24: Which of the following social engineering vulnerabilities occurs when someone follows a technician into a server room without using a key card?

Question25: A technician is cleaning malware on a Windows workstation. Which of the following would MOST likely prevent a recurrence of the same malware?

Question26: Which of the following threats uses personalized information in an attempt at obtaining information?

Question27: An administrator wants to search a file on a Linux server for the plus symbol (+). Which of the following will the administrator MOST likely use?

Question28: A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer Is restarted. Which of the following should the technician try NEXT to resolve the issue?

Question29: Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?

Question30: A technician performs a risk assessment and determines a requested change has low risk and low impact. Which of the following best practices should the technician follow to proceed with implementing the change?

Question31: A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?

Question32: Which of the following security settings can be changed on a folder to stop permission propagation and assign new rights?

Question33: A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Question34: A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?

Question35: A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

Question36: A user recently connected a Windows laptop to a free WiFi hot-spot. After returning to the office, the user cannot access network shares. Which of the following is the MOST likely cause?

Question37: A company is creating a disaster recovery plan. Which of the following should be implemented to BEST ensure the company's data can be successfully restored in the event of a disaster?

Question38: A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

Question39: A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal tool but finds the PC cannot connect to the Internet. Which of the following MOST likely explains why the PC cannot access the Internet?

Question40: Which of the following security principles help to prevent employees from changing files they are intended only to view?

Question41: After connecting to the corporate VPN, a user's workstation is no longer to browse Internet websites. A technician discovers launching a different web browser on the same computer reaches the websites correctly.
Which of the following should the technician do NEXT?

Question42: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Question43: Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts to authenticate to the service. Prior to changing the password, the computer had no communication issues. Which of the following should a technician use to continue troubleshooting the issue?
passwd

Question44: Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hotspot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

Question45: A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?

Question46: While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation?

Question47: A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

Question48: The default Windows 7 web browser will not display most websites correctly on a user's PC. The issue started after the user changed many of the settings, but the user does not remember which settings were altered. Which of the following should a technician use to restore the original configuration?

Question49: A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office.
Which of the following steps should the technician take FIRST?

Question50: A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?

Question51: A technician is setting up a media server and wireless router that can stream video files to portable devices. The technician was asked to configure the system so the videos can be accessed by devices outside the LAN. Which of the following does the technician MOST likely need to configure to allow access?

Question52: A Mac user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC.
Which of the following built-in utilities should be used?

Question53: Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.
Which of the following should the technician have covered previously as part of the original repair?

Question54: SIMULATION
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.D18912E1457D5D1DDCBD40AB3BF70D5D Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question55: A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage: and it looks fine during the day. The slowdown is MOST likely being caused by too many:

Question56: A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

Question57: The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen. Which of the following BEST describes this email?

Question58: Joe, a technician, receives notification that a share for production data files on the network is encrypted. Joe suspects a crypto virus is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files.
He narrows his search to a single user's computer.
Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

Question59: Which of the following is the maximum RAM limit of a Windows 32-bit version?

Question60: Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients He checks the sent items folder and sees email messages he did not send Which of the following would be the BEST way to resolve this issue?

Question61: A user reports that a cell phoneapplication is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?

Question62: A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?

Question63: An administrator is investigating intermittent, slow performance of a web server. The administrator performs a virus scan on the server but finds there is no infection present. Which of the following should the administrator do NEXT to mitigate the issue?

Question64: A user is working with the command line interface on a Linux computer To show the contents of the current directory, which of the following commands should be used'

Question65: A customer calls the help desk to report a computer that has become infected. While speaking with the technician, there is an audible siren coming from the computer. The browser window is flashing red, stating the computer is infected, and then the computer becomes unresponsive. A technician is dispatched to determine a solution. After a reboot and a virus scan, the technician is unable to find any issues, When the customer opens the browser, the homepage redirects to the same page, and the same issue occurs. Which of the following should be the NEXT step to resolve the issue?

Question66: Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:

Question67: A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

Question68: A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous logins across the network, some of which are attempting to access workstations and servers to which the user does not have access Which of the following should the network administrator do NEXT?

Question69: A technician needs to access the user Interface of a server outside the network. The technician added network security with MAC filtering and port forwarding to allow tor the connection Which of the following will the technician MOST likely use to connect to the server?

Question70: An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement.
Which of the following should the technician do NEXT?

Question71: A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs. Which of the following should the user do to fix the issue?

Question72: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question73: A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?

Question74: A technician encounters a previously unidentified issue The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?

Question75: During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade.
Which of the following plans must be implemented to revert back to the most recent version of the firmware?

Question76: A technician needs to format a 64GB flash drive. Which of the following formats will the technician MOST likely use?

Question77: A company needs a software package for a new branch office. Which of the following license should the business purchase to allow correct licensing of the software?

Question78: Which of the following standards controls the processing of credit cards?

Question79: A customer is presuming manager to get things done on time. Which of the following has the project failed to do this case?

Question80: A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?

Question81: A folder has the share permissions of everyone - change, while the folder's NTFS permissions are Set to everyone - read. Which of the following would be the MOST effective permissions for someone who is accessing the folder via the share?

Question82: A special type of ESD-safe vacuum cleaner may be necessary to safely clean large spills of:

Question83: A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly.Which of the following should the technician attempt that will MOST likely resolve the performance issue?

Question84: Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by.
Which of the following security measures should be used?

Question85: A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it isput away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?

Question86: A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

Question87: A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. Thetechnician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?

Question88: An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the
PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?

Question89: Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

Question90: After installing an application on a smartphone, a user starts receiving pop-up ads for recently visited physical stores. The user also receives prompts to install other applications. Which of the following permissions should be revoked to disable the unwanted notifications?

Question91: A company recently implemented a new Linux server. Remote access to the terminal is required to provide easier server administrator. Which of the following feature or services will provide the MOST secure remote access solution?

Question92: Users are reporting slow connections on their mobile devices when trying to download large data files from the network servers, but users on wired connections are not having any issues. A network technician notices multiple alerts about wireless access points going offline, and several devices connecting to the WLAN are unable to authenticate successfully, Which of the following issues are the mobile users experiencing?

Question93: A SOHO technician recently moved some data from one server to another to increase storage capacity.
Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied.The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

Question94: A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone using a sniffer. Which of the following connection protocols should the technician use?

Question95: A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician check NEXT?

Question96: A systems administrator is configuring a new workstation. Which of the following will MOST likely be the administrator's FIRST step?

Question97: Joe, a user, is unable to log into a laptop using his proper network credentials because of an incorrect username or password. However, Joe is able to log in without issue to a coworker's PC using his credentials.
Which of the following is the MOST likely cause of the issue?

Question98: Joe. a user, is gelling replies lo an email message he never sent Joe contacts the help desk to ask what he should do. Which of the following should the help desk technician recommend FIRST to Joe?

Question99: A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

Question100: An IT manager receives a call from a user who states a technician completed work on a department laptop within the last week. The user indicates the technician tried to explain the issue with the laptop, but the user was unable to understand because the technician used a lot acronyms. Additionally, the user claims the technician spoke too quickly when explaining the issue and seemed preoccupied with a cell phone. The IT manager wants to address an email to the IT department to ensure the user's complaints are conveyed to the team. Which of the following should the IT manager recommend in the email to the team? (Select TWO).

Question101: A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.
Which of the following is causing the error?

Question102: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be
256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question103: SIMULATION
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive
F. The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question104: A manager requests remote access to a server after hours and on weekends to check data. The manager
insists on using the server. Before granting the access, which of the following is the MOST important step
a technician can take to protect against possible infection?

Question105: A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.
Which of the following should the technician replace to prevent these issues in the future?

Question106: A technician performs a risk assessment and determines a requested change has low risk and low impact.
Which of the following best practices should the technician follow to proceed with implementing the change?

Question107: SIMULATION
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question108: A customer has been using a computer to download and copy files to a USB flash drive. The customer accidentally stepped on the power strip, and the computer suddenly powered off. When the computer turned back on, it displayed an error message: No OS found. Which of the following should a technician perform NEXT?

Question109: A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team. Which of the following methods will the technician MOST likely use?

Question110: A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal tool but finds the PC cannot connect to the Internet. Which of the following MOST likely explains why the PC cannot access the Internet?

Question111: A technician is deploying a PXE installation of a new OS onto a small group of company workstations. Which of the following should the technician monitor during the installation?

Question112: A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command. Which of the following script file types is the technician writing.

Question113: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation.
Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

Question114: Which of the following physical security measures can be combined with a badge reader to create an MFA system to control physical access?

Question115: A systems administrator created a policy that should create a shortcut on a user's desktop Shortly after the policy was created, a technician inspects the user's desktop and notices the shortcut is not present. The administrator verifies that the policy was created correctly and that it is being applied to the user's account. Which of the following will MOST Likely resolve the issue Immediately without interrupting the user's session?

Question116: A special type of ESD-sale vacuum cleaner may be necessary to safely clean large spills of:

Question117: A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license.
Which of the following license type should the technician recommend?

Question118: A technician accessed a network share from a computer joined to workgroup. The technician logged in as "user1" and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the "user1" account. Which of the following would allow the technician to log in using the "administrator" username?

Question119: A technician needs to remediate an infected computer. Which of the following is the FIRST step the technician should take?

Question120: Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

Question121: A customer is pressuring a project manager to get things done on time. Which of the following has the project manager failed to do in this case?

Question122: A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the
3 TB drive?

Question123: A Linux user wants to use the grep command to identify every file name in the current directory that contains the word "mandatory." Which of the following commands would BEST accomplish this?

Question124: A user installed a new company-approved application on a Windows PC. The installation required a reboot.
After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?

Question125: A technician has installed a second monitor for a customer, but the desktop font sizes do not match.
Which of the following display settings should the technician adjust to correct this issue?

Question126: An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster. In addition to the generators and UPS systems, which of the following should the technician recommend testing?

Question127: A technician is installing a private PC in a public workspace.
Which of the following password practices should the technician implement on the PC to secure network access?

Question128: A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The
malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to
take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?

Question129: A company seized an employee's laptop due to illegal activity. The computer has been locked in an office until it can be turned over to authorities. and no one is allowed to log on to it Which of the following policies is this an example of?

Question130: A company recently upgraded its computers from Windows XP SP3 lo Windows 7. Due to budget constraints, the company was not able to purchase newer machines. The computers do not have TPM chips. Out the company would like to secure the information on the local hard disk in case the hard drive is stolen, while being able to access all of its information even if users leave. Which of the following would allow the company to accomplish this task?

Question131: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question132: A SOHO technician recently moved some data from one server to another to increase storage capacity.
Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied.The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares.
Which of the following are the MOST likely reasons for these issues? (Choose two.)

Question133: A window appears on a user's screen staling the computer's files have been encrypted and an access code must be used to unlock the user's data. This is an example of:

Question134: A user attempts to log in to a Windows PC, but the computer returns to the login screen after entering the correct username and password. A technician inspects the logs in Event Viewer and finds a message that corresponds to the user's login attempts:
The user profile for Userl5 could not be loaded. Ntuser.dat is missing or corrupt.
Which of the following would be MOST appropriate for resolving this issue?

Question135: A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?

Question136: A technician notices a Windows computer is running slowly. The computer boots up slowly and has long delays when executing large files. The technician runs Disk Cleanup, but the problem persists Which of the following will MOST likely help speed up the computer?

Question137: The default Windows 7 web browser will not display most websites correctly on a user's PC. The issue started after the user changed many of the settings, but the user does not remember which settings were altered.
Which of the following should a technician use to restore the original configuration?

Question138: Which of the following would MOST likely be used in secure client-server communication?

Question139: A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST

Question140: A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?

Question141: A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of thefollowing should a technician recommend?

Question142: A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly disappears before the user can read it, Which of the following protocols would a technician MOST likely use to help diagnose this issue?

Question143: An administrator wants to deploy updates during the company's off-hours. Which of the following properties should the administrator implement to facilitate the deployment of the updates?

Question144: Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:
* Deploy the patches to the environment following best practice protocols.
* Ensure the servers and applications are functioning properly after the deployment.
Which of the following steps will the technician most likely take NEXT?

Question145: A customer has a Linux desktop and is installing a 3TB HDD. The customer wants to use only half of its capacity right now, but would like to be able to increase the size of the partition at a later date. Which of the following filesystem types would the customer's drive require?

Question146: A user is attempting to create a fileshare on a 10 in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?

Question147: A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

Question148: Which of the following has the ability to allow or deny POP3 traffic on the firewall?

Question149: A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem.
Which of the following is a tool the technician can use to resolve the issue?

Question150: Which of the following devices provides protection against brownouts?

Question151: SIMULATION
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.D18912E1457D5D1DDCBD40AB3BF70D5D Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question152: A small business, which is located in a Hood plain, wants a technician to recommend a backup strategy that will allow for Its flies to be recovered at an alternate location within a few days following a disaster. Which of the following backup methodologies will the technician MOST likely recommend''

Question153: Which of the following threats commonly relies on DNS poisoning and spoofing to exploit an unknowing victim?

Question154: A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps should the technician take NEXT?

Question155: Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

Question156: A technician is able to connect to a website: however, the technician receives the following error, when alternating to access a different website: Page cannot be displayed. Which of the following command line tools would be BEST to identify the root cause of the connection problem?

Question157: Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Question158: Which of the following would MOST likely be connected to a computer to provide electricity in case of a blackout?

Question159: A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report. Which of the following steps should the technician take to improve the computer's performance?

Question160: A Mac user needs to configure a network device using a serial connection to enable a remote network connection. Which of the following utilities would MOST likely be used to make the necessary changes?

Question161: Accompany is concerned about the amount of time employees spend browsing the Internet for personal purposes. Which of the following should be put in place to address the company's concerns?

Question162: A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the
devices.
Which of the following will provide the ability to access these devices?

Question163: A technician must manually modify the HOSTS system file in order to resolve a website address to a specified local destination. Which of the following utilities should the technician use to BEST accomplish the task?

Question164: A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

Question165: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation.
Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

Question166: After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only.
When testing the policy, a removable drive is plugged in but can still be accessed.
Which of the following command-line tools should the technician use to apply the new policy?

Question167: After a virus has been spread unknowingly via USBremovable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable harddrives only.
When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?

Question168: An employee is taking a credit card payment over the phone, but the payment system has a temporary outage. To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later This is in violation of:

Question169: An administrator is loading a new Linux server. Which of the following filesystems will the administrator MOST likely select for the primary partition?

Question170: A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Question171: Malware has been identified on a critical system that is currently quarantined. Which of the following should a technician do after the malware symptoms are correctly identified?

Question172: A technician is configuring a static IP address on a Windows machine. The information is as follows:

Which of the following would be a valid default gateway address?

Question173: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be
256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.

Question174: A technician is installing the Mac OS X operating system. The technician is prompted to select the filesystem. Which of the following filesystems should the technician utilize to install the listed operating system?

Question175: The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen. Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

Question176: Which of the following is the maximum amount of RAM a computer can access if it is using a 32-bit version of the Windows OS?

Question177: A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?

Question178: A company recently performed malware cleanup on a large number of workstations. The Chief Security Officer (CSO) is concerned about malicious reaching the organization through email. Which of the following should a technician recommend to the CISCO?

Question179: A smartphone user has been receiving unsolicited emails that contain Pl in the webmail inbox associated with the device. Which of the following steps should the user take FIRST to identify the cause of the issue?

Question180: A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?

Question181: Ann, a user, is receiving automatic replies from some email addresses she knows and others she does not. Which of the following is happening?

Question182: A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers.
Which of the following data destruction methods should the technician perform to ensure the data is removed completely?

Question183: A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?

Question184: After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with
limiting removable hard drive access to certain network users. USB ports are used for many devices,
including scanners, printers, and signature pads, so a policy is created to deny access to removable hard
drives only.
When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following
command-line tools should the technician use to apply the new policy?

Question185: Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?

Question186: A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user's account that are forwarding the emails to an external email address and deleting the emails from the bank.
This is an example of:

Question187: A customer contacts an IT technician regarding a PC's performance. The customer explains that the computer struggles to run several applications simultaneously, Which of the following changes should the technician recommend FIRST to address the customer's concern?

Question188: The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk - Access is denied.
Which of the following would be the MOST secure solution to this error?

Question189: A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?

Question190: A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again.
The updates continue to fail.
Which of the following is the FIRST option to check?

Question191: A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website.
The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?

Question192: A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom.
Which of the following needs to be adjusted on the workstation to fix the issue?

Question193: A vendor requires remote access to a specific server to maintain a proprietary software system. Security policy restricts the use of port 3389 to employees but does allow command-line access to non-employees. Which of the following would MOST likely need to be enabled?

Question194: A technician is remediating a virus on an infected workstation. All user files are set to system and hidden. Which of the following shouW a technician perform NEXT to remediate the system?

Question195: A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an "incorrect pattern" message appearing onscreen, The customer explains that the option to "make pattern visible" is unchecked in the security settings. The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power. Which of the following describes the root cause of the issue?

Question196: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

Question197: A technician is setting up a new corporate wireless network. One of the following requirements for the network is that connections must only be allowed for current account without giving a wireless key. Which of the following should the technician use?

Question198: An administrator wants to search a file on a Linux server for the plus symbol (+). Which of the following will the administrator MOST likely use?

Question199: A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?

Question200: A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.D18912E1457D5D1DDCBD40AB3BF70D5D Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question201: A technician needs to install Windows 10 on a 4TB hard drive, Which of the following 'should the technician perform to accomplish this task?

Question202: Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

Question203: A network administrator audited applications on a user's desktop and noticed a program used to sync a mobile device to the desktop's calendar To ensure corporate data is not exchanged to cloud servers, which of the following mobile security methods should be implemented?

Question204: A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

Question205: Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some websites, and web services are not responding from any of the web browsers, although Joe can access these services from his smartphone without issue. The computer's malware scanner has the latest definitions installed. Which of the following would BEST explain why the computer is functioning this way?

Question206: A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

Question207: Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle.
Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month. Which of the following is MOST likely causing this issue?

Question208: Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?

Question209: A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop.
The company has emailed several large presentation files and the links to several videos that will be streamed during the presentation. While showing the last video, it starts to buffer, times out, and will not display. The CEO restarts the phone that is being used for the presentation and verifies there is enough free storage space, but the video still will not play. Which of the following is MOST likely causing the issue?

Question210: A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is issued that displays the technician's current location in the filesystem. Which of the following commands was issued?

Question211: An administrator is creating a new user account and wants to grant access to only the resources required to perform the user's assigned job duties. Which of the following will the administrator MOST likely use?

Question212: Which of the following is used for building entry and computer access?

Question213: A customer's computer was turned off overnight. When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes the computer to reboot repeatedly until the advanced startup screen reappears. Which of the following should a technician attempt FIRST?

Question214: A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

Question215: A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?

Question216: In which of the following file extension types would a user expect to see the command. "net use T:\
\server\files'?

Question217: A junior Linux systems administrator needs to update system software.
Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

Question218: A technician maps a network printer for a few users in an office. The users are initially able to print, but about a week later, they cannot print to the network printer. Which of the following should the technician do to ensure all users can print?

Question219: A customer is presuming manager to get things done on time. Which of the following has the project failed to do this case?

Question220: A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

Question221: A technician is installing the latest OS on a user's system. The user wants all of the settings and file to remain intact during the installation.
Which of the following upgrade methods should the technician use?

Question222: A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective. A technician inspects the device and sees the following:

Which of the following should be changed to resolve this issue?

Question223: A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

Question224: A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible. Which of the following tasks should the technician perform FIRST?

Question225: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

Question226: A technician discovers a user's home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?

Question227: A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission.
If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?

Question228: A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs. Which of the following should the user do to fix the issue?

Question229: A technician logs on to a Linux computer and runs the following command:
ps -aux | grep vi
Which of the following MOST accurately describes the effect of the command?

Question230: A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?

Question231: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets
200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

Question232: A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

Question233: A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?

Question234: A technician is troubleshooting vendor-specific software. Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?

Question235: A company is creating a disaster recovery plan. Which of the following should be implemented to BEST ensure the company's data can be successfully restored in the event of a disaster?

Question236: An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

Question237: Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.
Which of the following should the technicianhave covered previously as part of the original repair?

Question238: A company needs to destroy several SSDs that contain sensitive information. Which of the following methods is BEST suited for the total destruction of the SSDs?

Question239: A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?

Question240: Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?

Question241: A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected. II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

Question242: When hackers execute code against a vulnerability In the hope that It has not yet been addressed, this Is known as a

Question243: A technician needs to make changes to a production system. Before doing so, which of the following should be completed in case the changes have unintended consequences beyond their original scope?

Question244: A new security policy stores all remote access to network devices must be performed using secure connections whenever possible. Which of the following remote access technologies would a technician MOST likely use to manage a Windows-based device remote without using a CLI?

Question245: A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs.
Which of the following would be the MOST effective method to accomplish this task?

Question246: A vendor requires remote access to a specific server to maintain a proprietary software system. Security policy restricts the use of port 3389 to employees but does allow command-line access to non-employees. Which of the following would MOST likely need to be enabled?

Question247: Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Question248: A user's mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has
22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new , high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?

Question249: A technician is attempting to recover data from a damaged laptop that was running Windows 10. The technician removes the drive and places it in a known-good computer. The computer boots and sees the drive, but no data is displayed. Which of the following is the reason the technician is experiencing this issue?

Question250: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

Question251: A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks A technician has been asked to assist the sales representative with saving files Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

Question252: A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?

Question253: A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point.
Which of the following should the technician do NEXT?

Question254: The Chief Information Security Officer (CISO) wants to ensure the company is prepared in case of a ransomware attack. The CISO has requested network vulnerability scans, firewall audits, and ACL logs. Which of the following should the CISO also request?

Question255: A user's PC has become infected with malware that has a known remediation. Which of the following would MOST likely prevent this from happening again?

Question256: A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files.
Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

Question257: Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by.
Which of the following security measures should be used?

Question258: A large corporation wants to secure its wireless network so only employees can connect. Which of the following technologies should be used to control access by user account?

Question259: A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site. Which of the fallowing should the
'technician do NEXT?

Question260: A user's mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new , high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?

Question261: Which of the following is considered government-regulated data?

Question262: A technician discovers a user's home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?

Question263: A technician is scheduled to upgrade a grocery store's network equipment at 11 00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early Which of the following is the NEXT step the technician should perform?

Question264: Ann. a network engineer is performing an after-hours upgrade on a network switch During the activity. Ann notices an unrelated setting she believes is misconfigured She decides to change the setting during the upgrade which causes an outage. Which of the following change management practices would MOST likely have prevented this outage?

Question265: Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.
Which of the following is the FIRST step the technician should take to correct this issue?

Question266: A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in use. A solution must be implemented to secure the unused endpoints. Which of the following should the technician do FIRST?

Question267: Which of the following types of social engineering attacks can be prevented by the destruction of documents with personal or sensitive information?

Question268: A customer is setting up a new cable modern and wireless router. The customer wants to be able to access to remote desktop while traveling. Which of the following must be configured FIRST to enable this capacity?

Question269: An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

Question270: A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not
running.
The manager contacts the help desk to report the error. A technician remotely connects to the user's
computer and identifies the problem. Which of the following should the technician do NEXT?

Question271: In which of the following operating systems has the publisher removed the ability to turn off automatic updates with the Control Panel applet?

Question272: Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow.
Which of the following is the MOST likely cause of this issue?

Question273: Users have reported their files have disappeared, and they are unable to access local data. The security administrator quarantined all affected systems and removed any remote connectivity; however, users are still unable to access local data PC performance has not been affected, but the applications keep failing. Which of the following has MOST likely occurred?

Question274: A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade.
Which of the following documents did the network administrator MOST likely give to the technician?

Question275: After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only.
When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?

Question276: A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access. Which of the following policies is needed?

Question277: A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

Question278: A desktop technician is attempting to upgrade several machines to Windows 10. After realizing there is only one disc for the installation, the technician decides to upgrade over the network.
Which of the following boot methods initiates such an upgrade?

Question279: A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point.
Which of the following should the technician do NEXT?

Question280: A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)

Question281: A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user's computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard. Which of the following would be BEST suited for this task?

Question282: Which of the following is a Device that stores a copy of a certificate that is used for authentication?

Question283: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be
256,000 MB in size and mapped to drive
F. The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.

Question284: During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade.
Which of the following plans must be implemented to revert back to the most recent version of the firmware?

Question285: Which of the following security methods BEST describes when a user enters a username and password once for multipleapplications?

Question286: A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software. Which of the following should a technician recommend to the customer FIRST?

Question287: A user is unable to get to any internal websites but can access some external websites. Which of the following will MOST likely resolve this issue?

Question288: An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
INSTRUCTIONS
Select the MOST appropriate statement for each response.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Let's take a look at your phone settings.


Please change the port number on your mail settings to 993.
Which of the following should be done NEXT?

Question289: Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)

Question290: Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as
"ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the issue?