EMT Practice Test

1. Question Content...

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Question1: Which of the following has the ability to allow or deny POP3 traffic on the firewall?

Question2: A technician is looking for ways to recover a system in the event of an infection. The antivirus is running, and the customer is receiving weekly threat alerts. The customer's core work includes daily web browsing and insecure file downloads.
Which of the following should the technician do to recover the system with the LEAST amount of effort?

Question3: A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician check NEXT?

Question4: A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that encrypted all of the documents on the fileshare. The software asked for money to be transferred via cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the ransom. Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?

Question5: A technician notices a PC displays a missing DLL error message every time on start up. Which of the following tools should the technician use to find out which application is responsible for the error message?

Question6: A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

Question7: company's website is responsible for the theft of customer credit card numbers. An investigation determined private keys for certificates were stolen, allowing attackers to decrypt traffic between clients and the website. Which of the following types of attacks does this describe?

Question8: A customer is pressuring a project manager to get things done on time. Which of the following has the project manager failed to do in this case?

Question9: A technician is configuring settings on a Windows PC and wants to temporarily disable the UAC prompt. Which of the following Control Panel options would allow the technician to accomplish this task?

Question10: A business unit wants to upgrade the current version of its loan processing software.
A manager is putting together a change management request and gathering information on the software.
Which of the following would be MOST important during this phase of the request process?

Question11: A remotely managed self-checkout machine in a retail store runs Windows 10.
The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third- party applications, and proprietary applications made by the company's IT department.
The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS.
Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?

Question12: A desktop technician is responsible for the OS migration of 300 end users.
As part of the migration, the technician must save the end users* data to a temporary shared drive.
The data must include any hidden files to ensure 100% of the data is retained.
Which of the following commands will achieve this result by default?

Question13: A large corporation wants to secure its wireless network so only employees can connect. Which of the following technologies should be used to control access by user account?

Question14: A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones. Which of the following represents the BEST way to handle the waste?

Question15: A technician is attempting to troubleshoot a Linux home folder issue, but does not remember which directory is current. Which of the following tools should the technician use to find the current directory?

Question16: A user's PC has been running slowly. The user says there have been no changes to the PC.
Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?

Question17: A user needs assistance setting up auto-sync on a Windows 8 phone. Which of the following tools is MOST appropriate for this scenario?

Question18: A technician is setting up a media server and wireless router that can stream video files to portable devices. The technician was asked to configure the system so the videos can be accessed by devices outside the LAN.
Which of the following does the technician MOST likely need to configure to allow access?

Question19: A technician performs a risk assessment and determines a requested change has low risk and low impact.
Which of the following best practices should the technician follow to proceed with implementing the change?

Question20: Accompany is concerned about the amount of time employees spend browsing the Internet for personal purposes. Which of the following should be put in place to address the company's concerns?

Question21: A technician needs to update the network firewall, which will cause a temporary outage. The technician submits a change management request to perform the required maintenance.
Which of the following provides details about what the technician will need to do if the update fails?

Question22: A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?

Question23: A technician is troubleshooting a computer that may have some corrupt operating system files.
Which of the following command line tools should the technician use to check these files?

Question24: A customer is shopping for a new tablet. The customer is primarily concerned about transferring applications from the old tablet to the new one. Which of the following specifications is MOST important when selecting a new tablet?

Question25: A user attempts to open some files, but a message appears stating that the files are encrypted.
The user was able to access these files before without receiving this message, and no changes have been made within the company.
Which of the following has infected the computer?

Question26: Which of the following WiFi protocols is the MOST secure?

Question27: A technician is installing a Linux operating system and is prompted to select the filesystem.
Which of the following filesystems should the technician choose?

Question28: The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen.
Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

Question29: A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

Question30: A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access. Which of the following policies is needed?

Question31: Which of the following forms of regulated data is MOST important to consider when browsing e- commerce sites on the Internet?

Question32: A technician is planning a new desktop rollout project for a company. The company wants to donate systems to the library for reuse. The company does not store sensitive material on the desktops, but it does want all the data to be deleted and not easily recoverable. Which of the following methods would be BEST for the technician to perform to prepare the system for donation?

Question33: A user's smartphone takes longer to access websites than it did prior to a weeklong vacation. The user also observes the smartphone no longer says LTE in the corner of the screen, but it has significant improvements in speed when connected to a local hotspot. Which of the following is the cause of the symptoms the smartphone is experiencing?

Question34: A sales manager uses a phone as a hot-spot to connect a laptop to the Internet. The connection is fast most of the time, but the connection becomes noticeably slower every few weeks. The manager contacts the help desk for assistance. Which of the following should a technician check NEXT to troubleshoot the issue?

Question35: Which of the following is a reason to use WEP over WPA?

Question36: A SOHO user calls a technician and reports that after an on-site technician replaced all of the ink cartridges in a printer, characters are not printing clearly. Which of the following is the BEST course of action for the technician to take NEXT?

Question37: A macOS user reports seeing a spinning round cursor on a program that appears to be frozen.
Which of the following methods does the technician use to force the program to close in macOS?

Question38: A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

Question39: A technician is running Windows on a company's Mac workstations without incurring an additional expense to the company. The Windows licenses were purchased in the past. Users are required to run both Windows and Mac operating systems on their machines, but never at the same time.
Which of the following would be the BEST way to accomplish this?

Question40: A user's desktop icons appear much larger than before, and the display colors look unusual.
A technician runs hardware diagnostics but finds no issues. The system logs show the update service ran last night; however, no new applications were installed.
Which of the following is me BEST solution?

Question41: Which of the following is the BEST method to secure a smartphone?

Question42: A technician installs Windows 7 on a 4TB hard drive. Which of the following should the technician choose when initializing the drive for the machine to access all the disk space?

Question43: Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?

Question44: A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop.
The company has emailed several large presentation files and the links to several videos that will be streamed during the presentation.
While showing the last video, it starts to buffer, times out. and will not display.
The CEO restarts the phone that is being used for the presentation and verifies there is enough free storage space, but the video still will not play.
Which of the following is MOST likely causing the Issue?

Question45: A Mac user needs to configure a network device using a serial connection to enable a remote network connection. Which of the following utilities would MOST likely be used to make the necessary changes?

Question46: Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Which of the following authentication methods is being requested?

Question47: Which of the following security permissions takes precedence over the other?

Question48: A user wishes to install applications on a mobile phone via .apk files loaded on a MicroSD card, rather than downloading them from the factory installed app store. This practice is referred to as:

Question49: A technician is securing a server room by implementing a two-factor authentication solution.
Which of the following should the technician implement to provide the BEST security for the server room?

Question50: A company recently performed malware cleanup on a large number of workstations. The Chief Security Officer (CSO) is concerned about malicious reaching the organization through email.
Which of the following should a technician recommend to the CISCO?

Question51: Which of the following BEST describes the Guest account on a Windows system?

Question52: A user browses to a company's Intranet page and receives an invalid certificate message.
A technician discovers the certificate has expired.
A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page.
The technician tries with a third-party browser and connects without error.
The technician needs to make sure the old certificate is no longer used in Internet Explorer.
Which of the following Internet Options should the technician use to ensure the old certificate is removed?

Question53: A user installed an application that now requires a license key to enable lull functionality.
The user contacts support, and the technician decides to enter a license key in the software GUI on behalf of the user.
Which of the following will support this task?

Question54: A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?

Question55: Which of the following is the MAIN reason that corporate policies protect access to PII?

Question56: A technician is adding a folder lo a structure that Is several levels down from the top level.
The technician wants to make sure the new folder will have the same permissions as the top level.
Which of the following should the technician configure?

Question57: SIMULATION
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question58: A Linux user wants to use the grep command to identify every file name in the current directory that contains the word "mandatory". Which of the following commands would BEST accomplish this?

Question59: Which of the following malware types would MOST likely require reimaging?

Question60: Which of the following devices provides protection against brownouts?

Question61: A technician is alerted to a virus on a PC. The technician isolates the PC from the network.
After verifying there are no other infected PCs on the network, which of the following is the SAFEST method for the technician to use to clean the infected PC?

Question62: A user's laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes. The user needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the adjustment?

Question63: A technician is configuring a SOHO network of several Windows 7 PCs for a customer. The customer wants to easily share media and printers between all the PCs. Which of the following Windows features would BEST accomplish this'

Question64: Which of the following security measure would MOST likely use RFID?

Question65: Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?

Question66: Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some websites, and web services are not responding from any of the web browsers, although Joe can access these services from his smartphone without issue. The computer's malware scanner has the latest definitions installed. Which of the following would BEST explain why the computer is functioning this way?

Question67: A new business will be using credit cards in a physical location as well as its web presence.
Which of the following does the business need?

Question68: A customer contacts an IT technician regarding a PC's performance. The customer explains that the computer struggles to run several applications simultaneously, Which of the following changes should the technician recommend FIRST to address the customer's concern?

Question69: Which of the following best practices should a technician observe to reduce the risk of electrical shock?

Question70: A user wants to connect a Windows notebook computer to an external desktop monitor, keyboard, and mouse. However, each time the user closes the notebook lid, the computer shuts down automatically. Which of the following options in the Power Settings menu should the technician select to prevent the automatic shutdown?

Question71: After installing an application on a smartphone, a user starts receiving pop-up ads for recently visited physical stores. The user also receives prompts to install other applications. Which of the following permissions should be revoked to disable the unwanted notifications?

Question72: A technician is tasked with configuring a computer for a visually impaired user.
Which of the following utilities should the technician use?

Question73: A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory.
Which of the following should the technician use to accomplish this?

Question74: A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall.
To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Question75: A systems administrator created a policy that should create a shortcut on a user's desktop.
Shortly after the policy was created, a technician inspects the user's desktop and notices the shortcut is not present. The administrator verifies that the policy was created correctly and that it is being applied to the user's account.
Which of the following will MOST Likely resolve the issue Immediately without interrupting the user's session?

Question76: Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot. A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up, counting down the time until the computer is no longer usable.
Which of the following should the technician do NEXT?

Question77: A technician is recycling PCs to be reused by a middle school.
Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

Question78: Which of the following is an example of PHI?

Question79: Which of the following is used with WPA2-Enterprise to authenticate wireless clients?

Question80: Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

Question81: A small business, which is located in a Hood plain, wants a technician to recommend a backup strategy that will allow for Its flies to be recovered at an alternate location within a few days following a disaster.
Which of the following backup methodologies will the technician MOST likely recommend?

Question82: A technician starts hard drive transfers in a SOHO that will take up to 16 hours to complete.
Immediately after starting the transfers, the technician gets warning of a hurricane that will occur overnight. Which of the following is the BEST action to complete before leaving the office?

Question83: Which of the following would MOST likely be used in secure client-server communication?

Question84: While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation?

Question85: A company is creating a disaster recovery plan. Which of the following should be implemented to BEST ensure the company's data can be successfully restored in the event of a disaster?

Question86: A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

Question87: Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

Question88: A user's workstation is running extremely slow. A technician sees a pop-up on the workstation offering what appears to be fake technical support, so the technician begins the malware removal procedure. After disabling System Restore, the technician runs a malware scan, but the scan does not find any malware on the machine.
Which of the following is the MOST likely reason the technician cannot find any malware?

Question89: A user is attempting to create a fileshare on a 10 in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?

Question90: Joe, a user, is continuity prompted to input his password when attempting to access his Outlook email. Additionally, his account is often looked out several times per day. A technician suspects Joe's email application is using cached information to validate his access. Which of the following tools would help the technician determine if Jeo's system is using cached information instead of his current account information?

Question91: A company recently implemented a new Linux server. Remote access to the terminal is required to provide easier server administrator. Which of the following feature or services will provide the MOST secure remote access solution?

Question92: A user often loses connectivity while in the back offices of a building. Given the following access point control settings:

Which of the following settings needs to be configured to resolve the issue?

Question93: Users are reporting slow connections on their mobile devices when trying to download large data files from the network servers, but users on wired connections are not having any issues. A network technician notices multiple alerts about wireless access points going offline, and several devices connecting to the WLAN are unable to authenticate successfully. Which of the following issues are the mobile users experiencing?

Question94: A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team.
Which of the following methods will the technician MOST likely use?

Question95: Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from field". Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware.
Which of the following should the technician check NEXT?

Question96: A client has requested a workspace environment configuration that will allow employees to work in a virtual space for specific projects, but when working on other projects, allow them to work locally. Which of the following is the BEST solution for this virtual configuration?

Question97: A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow? Which of the following should the technician do NEXT?

Question98: An administrator is creating a new user account and wants to grant access to only the resources required to perform the user's assigned job duties.
Which of the following will the administrator MOST likely use?

Question99: When users turn on or reboot their machines, many of the computers on the network are non- responsive and unable to access the Internet.
The users who left their computers on or have not rebooted are not experiencing this issue.
A technician confirms all the network switches and routers are working, and no servers are having any issues.
The network administrator notices abnormally high network utilization.
Which of the following is the MOST likely issue the company is experiencing?

Question100: A technician just finished installing Windows 10 on a new corporate PC. Before powering the computer off. the technician needs to make sure the computer has the latest rule set for the domain.
Which of the following commands should the technician run?

Question101: A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right corner of the screen without the browser open.
Which of the following should the technician do to remove the pop-ups?

Question102: A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

Question103: A user has reported sluggish performance to the help desk. A technician determines the user has been installing applications for entertainment and one of them might be slowing down the system.
Which of the following tools would help the technician track down the troublesome application(s)?

Question104: A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an "incorrect pattern" message appearing onscreen, The customer explains that the option to "make pattern visible" is unchecked in the security settings.
The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power.
Which of the following describes the root cause of the issue?

Question105: Following instructions from the help desk, a company employee turns off a workstation that has a suspected ransomware infection. A technician is dispatched later to investigate the workstation.
Which of the following should the technician perform FIRST?

Question106: Hotspot Question
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Question107: Several users at an office have noticed their computers have been behaving erratically over the past hour. A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together. Which of the following should the technician perform FIRST?

Question108: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Question109: A technician is hardening a Windows workstation. One of the hardening requirements for the workstation is to prevent potential privilege escalation attacks on the local system. Which of the following steps should the technician perform to BEST meet this requirement?

Question110: A user can no longer edit files on the company shared drive. The user previously used has access to these files. A technician verifies the user can view the folders but cannot open any subfolders or folders. Which of the following must happen to fix this issue?

Question111: Which of the following security principles help to prevent employees from changing files they are intended only to view?

Question112: Which of the following would be the FASTEST method to perform a clean install of the latest Windows OS?

Question113: Which of the following identifies changes in the environment, such as alternating current failure?

Question114: Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:
- Deploy the patches to the environment following best practice protocols.
- Ensure the servers and applications are functioning properly after the deployment.
Which of the following steps will the technician most likely take NEXT?

Question115: A home user reports the PC is running slow, and pop-up advertisements are appearing on screen. The user can access the Internet and performs an antivirus scan. A technician is now troubleshooting the problem and cannot update the antivirus to the latest definitions or navigate to the vendor's support website. Which of the following is the BEST next step to resolve this issue?

Question116: A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail.
Which of the following is the FIRST option to check?

Question117: An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?

Question118: Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

Question119: Which of the following filesystems should be used for a new Windows installation on a 1TB hard drive?

Question120: Which of the following application installation methods requires the use of a valid IP address?

Question121: A technician must manually modify the HOSTS system file in order to resolve a website address to a specified local destination. Which of the following utilities should the technician use to BEST accomplish the task?

Question122: A computer's power light is on, but the screen is completely black. The user is unable to wake the computer and then contacts a technician. The technician asks the user to inspect the display cable, but it is securely connected at each end.
Which of the following steps should the technician ask the user to take NEXT?

Question123: Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger.
Which of the following would be the BEST resolution to Ann's issue?

Question124: A technician is troubleshooting an application install on a Linux PC and cannot install the application. Which of the following would be the BEST tool for the technician to use to install the application?

Question125: A technician is installing an application on an Android system using the GUI.
Which of the following extensions should the technician select to install the application?

Question126: The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen.
Which of the following BEST describes this email?

Question127: Some of a company's computers were manually configured to bypass the DNS servers for connections to a connections to a fileshare server. A technician needs to ensure at the computers use DNS to reach resources on the network. Which of the following should the technician do to confirm all the computers use only DNS?

Question128: A user contacts the help desk regarding a suspected malware infection.
Which of the following actions should the help desk technician perform FIRST?

Question129: A local administrator wants to perform updates on a user's Windows 8 1 workstation at regular intervals. Between the hours of 5:00 pm and 7:30 am the workstation is unused and periodically powered down.
Which of the following describes how the administrator would ensure updates are run without disrupting the user?

Question130: Which of the following is an authentication protocol that can be used for users in the field?

Question131: Malware has been identified on a critical system that is currently quarantined. Which of the following should a technician do after the malware symptoms are correctly identified?

Question132: A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a "Stop" error on every boot. Which of the following should the technician complete to resolve the issue?

Question133: Which of the following file types uses the net use command.

Question134: Which of the following Microsoft operating systems comes with a PDF printer as part of the OS functionality?

Question135: A customer calls and reports that upon launching the Windows built-in calculator application a UAC dialog appears requiring the customer to enter the password for administrative access.
Which of the following is MOST likely to be causing this?

Question136: Which of the following installation types would require the use of an answer file to install the OS?

Question137: A technician is asked to resize a partition on the internal storage drive of a computer running macOS.
Which of the following tools should the technician use to accomplish this task?

Question138: A technician is implementing a change to a piece of production environment. The change is causing other several other problem to occur. Which of the following should the technician do NEXT?

Question139: A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly disappears before the user can read it, Which of the following protocols would a technician MOST likely use to help diagnose this issue?

Question140: A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage: and it looks fine during the day. The slowdown is MOST likely being caused by too many:

Question141: A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen.
Which of the following should the technician instruct the user to do FIRST?

Question142: A user wants to ensure important documents are protected from accidental deletion, system malfunctions, and malicious activity. Which of the following features should the user implement?

Question143: A security administrator is developing mobile device hardening standards to protect the confidentiality of data. As part of the baseline the administrator recommends implementing controls to mitigate risks associated with physical theft.
Which of the following would BEST meet the administrator's requirements?

Question144: A company needs a software package for a new branch office.
Which of the following license should the business purchase to allow correct licensing of the software?

Question145: Which of the following steps should a technician perform when the included Windows driver for a video card does not have the needed features?

Question146: Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it.
The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow.
Which of the following is the MOST likely cause of this issue?

Question147: An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?

Question148: Which of the following is a risk to computer equipment when the humidity is low?

Question149: A company requires multifactor authentication. When accessing one of the available RemoteApp programs that requires authentication, the user is not prompted to enter a pin. Which of the following BEST describes this scenario?

Question150: A customer built a computer with the following specifications:
* Single hexa-core processor
* 8GB DDR4 memory
* 256GB SSD drive
* Built-in graphics card
* 32-bit Windows OS
* Audio editing software
The computer seems to be working, but the OS reports only 3.5GB of RAM is available. Which of the following would correct the issue?

Question151: A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone using a sniffer. Which of the following connection protocols should the technician use?

Question152: Ann, a user, is receiving automatic replies from some email addresses she knows and others she does not. Which of the following is happening?

Question153: A technician is working on a computer that has the following symptoms:
- Unable to access the Internet
- Unable to send email
- Network connection (limited or no connectivity)
The technician runs hardware diagnostics on the computer and verifies the computer's NIC is functioning correctly. The technician attempts to access the Internet and receives the message:
page cannot be displayed. The technician runs a command to verify the computer network settings and sees the following information:
IP address:192.166.0.100
Subnet mask.: 255.255.255.0
Gateway: 192.168.0.1 DNS: 192.168.0.1
The technician confirms other computers on the network can access the Internet.
Which of the following is MOST likely causing the issues?

Question154: A Chief Executive Officer (CEO) needs to back up a Macintosh desktop so all notes are completely secured Which of the following applications should the CEO use to accomplish this?

Question155: A user's antivirus recently expired, so the user downloaded and installed a free system protection application. The application found numerous rootkits, Trojans, viruses, and missing critical patches. It was unable to fix all the issues, however, and suggested the user call technical support. Which of the following is the FIRST step to begin repairing the computer?

Question156: A user downloaded a program from a website. After saving the file, the user cannot find the executable. Which of the following is MOST likely the cause?

Question157: A technician recently upgrade a leptop a replo's RAM from 2GB to 4hb. However , the operating system only recognizes the RAM as 3.5GB. Which of the following is the MOST likely reason the leptop does not recognize the full amount of RAM?

Question158: A customer brings an old PC to a computer repair shop and asks for advice with regard to its repair or replacement. The PC has numerous errors during the boot process and is running a very outdated operating system. Which of the following should the technician do?

Question159: Which of the following steps should a technician take to ensure an outside entity cannot introduce malware to the firmware on the router'?

Question160: Which of the following partition types would be used to create partitions GREATER than 2TB to support the installation of the Windows OS?

Question161: A company wishes to secure entry and provide a reviewable entry log to specific offices within its building.
Which of the following would be the lowest-cost solution to BEST meet the company's needs?

Question162: The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable. Which of the following methods should the technician use to meet the requirement?

Question163: A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found.
However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting.
Which of the following steps should the technician take NEXT?

Question164: A technician has created a new fileshare for an organization. To maintain data security, all users should have read-only rights to the fileshare. Additionally, supervisors need to be able to write and delete files. After the technician has configured the fileshare, users can read documents, but supervisors cannot modify documents.
Which of the following utilities should the technician use to troubleshoot the issue?

Question165: A client wants a technician to create a PC naming convention that will make the client's PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow?

Question166: A technician is attempting to recover data from a damaged laptop that was running Windows 10.
The technician removes the drive and places it in a known-good computer. The computer boots and sees the drive, but no data is displayed. Which of the following is the reason the technician is experiencing this issue?

Question167: The general manager installed a popular archive utility. Antivirus software flagged the software because it was also exhibiting malicious behavior. This is an example of which of the following?

Question168: A technician is remediating a virus on an infected workstation. All user files are set to system and hidden. Which of the following should a technician perform NEXT to remediate the system?

Question169: An end user contacts the help desk to report a browser issue. When the user selects a hyperlink to a POF file within the browser, nothing happens. The user notes the browser is otherwise working properly. Which of the following should a technician direct the user to do FIRST?

Question170: Which of the following should be done prior to installing replacement RAM modules into a desktop computer?

Question171: Which of the following would MOST likely be used by an attacker to identify the hash value of a strong password quickly?

Question172: A team needs to deploy a temporary server room at a site to provide support during construction.
Which of the following should they use at this site while setting up the server room?

Question173: A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company's AUP. Which of the following would be the NEXT appropriate act?

Question174: A technician connected to a network switch remotely from a workstation. During an audit, a Security analyst discovered the technician transmitted the username and password in plaintext over the network. Which of the following remote access technologies did the technician use to connect?

Question175: A technician configures a switch for an enterprise to use 802.1X.
Which of the following logical security concepts uses 802.1X?

Question176: A technician accessed a network share from a computer joined to workgroup. The technician logged in as "user1" and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account.
The computer does not prompt for a username and password, but it automatically logs in to the network share under the "user1" account.
Which of the following would allow the technician to log in using the "administrator" username?

Question177: A domain administrator has applied a Group Policy that restricts the installation of USB devices.
The technician has asked the domain administrator to exempt this policy for a computer that needs to have a USB digital camera installed. Once the domain administrator has exempted the computer from the policy, which of the following is the BEST command for the technician to run locally on the computer so the digital camera can be installed without waiting?

Question178: A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop.
Which of the following should a technician do to resolve the issue and avoid recurrence?

Question179: A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?

Question180: A user recently connected a Windows laptop to a free WiFi hot-spot.
After returning to the office, the user cannot access network shares.
Which of the following is the MOST likely cause?

Question181: Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be enabled?

Question182: A technician is troubleshooting a computer that has been infected with a virus. Upon rebooting, the computer states that NTLDR is missing. The computer cannot boot into safe mode, and reinstalling the OS is not an option. Which of the following is the BEST option to use to restore the machine to a bootable state?

Question183: An technician performed an in-place upgrade to 10 on a customer laptop. following the upgrade, a proprietary software application no longer works. The technician realizes the software is not compatible with Windows 10. Which of the following is the BEST option to make the software functional again?

Question184: Which of the following security measures would BEST prevent unauthorized individuals from being granted access to a secure location?

Question185: A user's PC has become infected with malware that has a known remediation, Which of the fallowing would MOST likely prevent this from happening again?

Question186: Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the computer, but it still does not look right. Joe also states the computer showed it was finishing updates when he first powered it on. Which of the following should a technician perform NEXT?

Question187: A technician is looking for guidance on securing access to the administrator account.
Which of the following policies should the technician reference?

Question188: A desktop technician needs to replace a laptop's SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?

Question189: A technician is repairing a computer.
Which of the following should the technician do to protect the computer from accidental voltage spikes?

Question190: Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.
Which of the following is the FIRST step the technician should take to correct this issue?

Question191: A user is unable to access a network share but can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?

Question192: A technician has identified malware on a user's system. Which of the following should the technician do NEXT according to malware removal best practices?

Question193: A security learn recommends a disaster recovery plan with the following requirements:
* Recent backups should be readily available.
* Only long-term backups should be stored off premises
* There should be minimum expenditure on hardware.
Which of the following satisfies all of these requirements?

Question194: A customer's computer was turned off overnight. When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes the computer to reboot repeatedly until the advanced startup screen reappears. Which of the following should a technician attempt FIRST?

Question195: Several users in an office need to attend training. The training video will be played on a projector, but each user will need access to a lab server to follow along. The administrator needs to configure the proper permissions for each user, as well as the appropriate applications.
Which of the following remote access technologies should the administrator configure for the training?

Question196: Which of the following key and mouse combinations can be used to run an application as a different user?

Question197: A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic.
Which of the following is MOST likely causing the high resource usage?

Question198: While working on a user's computer a technician notices no prompt appears when a process runs with administrative credentials. The technician wants to make sure the user is warned to ensure rogue processes do not run with elevated privileges. Which of the following Control Panel utilities would allow the technician to modify this setting?

Question199: A technician logs on to a Linux computer and runs the following command:
ps -aux | grep vi
Which of the following MOST accurately describes the effect of the command?

Question200: A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors.
The specifications for the malware are:
Two 1GHz CPUs
2GB of memory
15GB hard drive
800x600 screen resolution
Which of the following should the technician do to resolve the problem?

Question201: A user is having issues with website access. The user is trying to access a site that is used every day by everyone in the company. When the user goes to the site a message appears stating the site is not secure, and the address bar turns red. A technician contains the site is working fine like everyone else. The technician verifies the address was entered correctly but when the message shows up. The address is different than what was typed.
Which of the following is causing this issue?

Question202: A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved.
Which of the following methods would the technician MOST likely perform on the computer?

Question203: A technician is scheduled to upgrade a grocery store's network equipment at 11:00 p.m.
There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early.
Which of the following is the NEXT step the technician should perform?

Question204: A user's desktop will not run an accounting program. The program's splash screen pops up, and then the software freezes. Which of the following actions should a technician take FIRST to help resolve the issue?

Question205: A technician for an enterprise company is determining the best method to keep the organization's Windows PCs up to date with OS security patches. Which of the following options would be MOST appropriate to deploy?

Question206: A user receives the following error message while browsing the Internet on a PC: The connection is . Upon inspection, a technician discovers the issue only occurs on the user's banking not private website, and the issue can be duplicated on another PC. The function to view the certificate shows it is valid and has yesterday's date as the expiration. Which of the following should the technician do NEXT?

Question207: Which of the following is MOST likely a server with an associated MX record?

Question208: A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Question209: A user's mobile device appears to lose connectivity only in certain areas.
The device works normally when it is not in those areas, and the user has determined that a cellular signal is available in the areas where the connectivity is lost.
Which of the following should be considered?

Question210: Which of the following should a technician do FIRST before opening a computer case to replace a part?

Question211: Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.
Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?

Question212: A customer Is having trouble opening several files on a computer.
The customer renames one of the files, but then the correct program will no longer open it.
Which of the following settings is a solution to the issue?

Question213: Ann, a network engineer, wants to use FTP to back up and push configurations to several switches she is updating. Ann starts the FTP service on her PC and places the new configuration in the correct directory. However, she cannot communicate with the PC using FTP from the switch. Which of the following must Ann do to allow FTP communications?

Question214: A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error.
Which of the following tools should the technician use?

Question215: A technician is working on an infected computer. After running a scan and removing the malicious software, only one issue remains. When opening up the browser, it is redirected to an unwanted site. The technician checks the home page settings, and they are correct. The technician types the home page address in the browser, and it is still redirected.
Which of the following does the technician need to edit to resolve this issue?

Question216: A technician implemented a network policy to deploy a printer over the network. A user reports being unable to see the printer. Which of the following should the technician perform to map the printer to user laptops?

Question217: Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?

Question218: A technician encounters a previously unidentified issue The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?

Question219: A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused:

Question220: Which of the following installation methods allows a technician to install Windows from a remote location?

Question221: Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Question222: A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change.
Which of the following should be done NEXT?

Question223: In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software.
Which of the following is the BEST action for the technician to take?

Question224: A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

Question225: An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

Question226: A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

Question227: A help desk technician needs to make administrative changes securely on a remote user's machine. The user must be logged off when the changes are made.
Which of the following tools would the technician MOST likely use?

Question228: Which of the following variable types should be used to store the data "Chicago" within a script or code?

Question229: A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer Is restarted. Which of the following should the technician try NEXT to resolve the issue?

Question230: A computer running Windows 7 has an icon that has the appearance of an unlocked padlock with a yellow warning graphic. This icon advises the user that:

Question231: An administrator is loading a new Linux server. Which of the following filesystems will the administrator MOST likely select for the primary partition?

Question232: Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Question233: A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs.
Which of the following should the technician suggest the customer use?

Question234: After setting up a replacement macOS device, Ann, a user, notices none of her previously saved passwords are automatically populating in her applications.
Which of the following would have prevented this scenario?

Question235: Joe, an end user, just changed his network password. A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password.
Which of the following Control Panel utilities can Joe use to help with this situation?

Question236: A technician scans a computer for malware, and it comes back clean each time.
However, the user still sees suspicious activity from the computer.
Which of the following should the technician check for NEXT?

Question237: When a computer accesses an HTTPS website, which of the following describes how the browser determines the authenticity of the remote site?

Question238: After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible.
The technician has been asked to avoid interrupting any users.
Which of the following is the BEST way for the technician to perform this security feature?

Question239: Joe, a user, is unable to log into a laptop using his proper network credentials because of an incorrect username or password. However, Joe is able to log in without issue to a coworker's PC using his credentials. Which of the following is the MOST likely cause of the issue?

Question240: A technician recently removed a malware infection from a client's computer. After removing the computer from the network, the technician used an approved customized tool to remove the malware, then updated the antivirus suite, and performed a scan that reported the system was clean. A week later, the client reports the same malware infection has returned. Which of the following is MOST likely the cause of the reinfection?

Question241: Ann, a smartphone user receives an in-app notification that her third party note taking app has an update that requires additional permissions. The update requires access to connected storage, including networked resources, and the ability to enable or disable airplane mode. She has consulted the company's IT department about the situation.
Which of the following is the BEST course of action for the IT department to recommend?

Question242: A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license.
Which of the following license type should the technician recommend?

Question243: A user on a local desktop wants to allow a blocked program through the Windows Firewall. Which of the following user accounts is necessary to perform this task?

Question244: A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet.
Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

Question245: In which of the following operating systems has the publisher removed the ability to turn off automatic updates with the Control Panel applet?

Question246: SIMULATION
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message
"BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.
Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question247: A technician is upgrading the memory on a laptop in the field. The technician has misplaced the ESD strap. Which of the following should the technician do?

Question248: Joe, a technician, receives notification that a share for production data files on the network is encrypted. Joe suspects a crypto virus is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer.
Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

Question249: A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

Question250: Which of the following OS types provides a lightweight option for workstations that need an easy- to- use browser-based interface?

Question251: A systems administrator creates a new folder in the user profile. The administrator wants it to have different NTFS permissions than its parent folder. Which of the following settings should the administrator change?

Question252: A manager requests remote access to a server after hours and on weekends to check data.
The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

Question253: A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable.
Which of the following is the BEST method of securing the phone?

Question254: A user contacts a technician to report issues with unwanted pop-ups appearing on a computer.
Additionally, when the user types a search term into the browser, the user is taken to an unexpected search engine. The technician checks the IP configuration of the computer and determines the DNS is set to 8.8.8.8.
Which of the following should the technician perform to determine the cause of the unwanted behavior?

Question255: A proxy server is required for Internet access from a corporate network.
Which of the following should a technician perform to manually configure a Windows 10 device for Internet access?

Question256: A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in use. A solution must be implemented to secure the unused endpoints. Which of the following should the technician do FIRST?

Question257: Joe, a user, is getting out-of-office replies from people he did not email. A technician inspects Joe's inbox and sees a sent email that appears to have come from Joe. The email contains a link to a well-known company's website, which is spelled incorrectly. Joe's sent items folder shows dozens of emails that were sent to everyone on his contact list.
Which of the following is the MOST likely cause of this issue?

Question258: An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx.
Which of the following commands did the administrator use?

Question259: A user can access the company's internal website properly, but some e-commerce websites have stopped loading and been replaced with an error message. The technician who is troubleshooting the issue tries to update the malware scanner over the network, but the automatic update fails.
However, a manual update is successful from a USB drive. No viruses are detected on the device after a full system scan. Which of the following is the MOST likely cause of the issue?

Question260: A user suspects a computer Is infected with malware. A technician identifies the symptoms as being related to a recent spread of malware. Which of the following steps should the technician take NEXT to address the infection?

Question261: Which of the following OS installation methods provides previously unavailable features and functionality white maintaining user settings?

Question262: A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Question263: A user's corporate email is missing the shared inbox folders that were present before the user went on vacation.
The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue?

Question264: An administrator wants to deploy updates during the company's off-hours. Which of the following properties should the administrator implement to facilitate the deployment of the updates?

Question265: A technician is attempting to remove all data from a hard drive and make the data unrecoverable.
Which of the following is MOST likely to accomplish this?

Question266: A technician is running Windows on a company's Mac workstations without incurring an additional expense to the company. The Windows licenses were purchased in the post. Users are required to run both Windows and Mac operating system on their machines, but never at the same time.
Which of the following would be the BEST way to accomplish this?

Question267: A technician is encrypting the company's laptops using BitLocker, but some of the laptops do not have a built-in TPM.
Which of the following would enable the technician to use BitLocker on these machines?

Question268: Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

Question269: Which of the following types filesystems is in use when data is endiphered on a disk using a key?

Question270: A company executive reports receiving numerous bounce-back messages to an inbox. When a technician investigates, it appears the executive did not send any of the messages that triggered the bounce-back replies. Which of the following is MOST likely to have occurred'

Question271: A customer has been using a computer to download and copy files to a USB flash drive. The customer accidentally stepped on the power strip, and the computer suddenly powered off. When the computer turned back on, it displayed an error message: No OS found. Which of the following should a technician perform NEXT?

Question272: A technician is setting up a new corporate wireless network. One of the requirements for the network is that connections must only be allowed for current domain accounts without giving users a wireless key.
Which of the following should the technician use?

Question273: A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?

Question274: A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous login across the network, some of which are attempting to access workstations and servers to which the user does not have access.
Which of the following should the network administrator do NEXT?

Question275: A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

Question276: A technician needs to troubleshoot a user's computer while the user is connected to the system.
The technician must also connect to the user's system using remote access tools built in to Windows.
Which of the following is the BEST option to troubleshoot the user's computer?

Question277: When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

Question278: Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients.
He checks the sent items folder and sees email messages he did not send.
Which of the following would be the BEST way to resolve this issue?

Question279: Which of the following NTFS security settings overrides all other settings?

Question280: Joe, a technician, is using a terminal session on a Linux desktop. He is trying to install a software update but receives an error message stating he does not have the required privileges.
Which of the following commands should Joe use to accomplish this task?

Question281: Which of the following Windows technologies can tender a file unreadable by anyone other the role's creator?

Question282: A systems administrator is configuring a new workstation.
Which of the following will MOST likely be the administrator's FIRST step?

Question283: A technician is using a CLI to perform tasks on a Windows OS. The technician needs to determine which ports are being utilized for TCP listening. Which of the following commands should the technician use?