Question1: A user reports that since installing updates earlier that day, several of the productivity applications that were installed no longer open. The applications start to load, and then they crash immediately. A technician tries switching users and logging in as the local administrator, but the same issue still occurs. Which of the following should the technician perform NEXT?
Question2: Which of the following forms of regulated data is MOST important to consider when browsing e-commerce sites on the Internet?
Question3: A corporate network was recently infected by a malicious application on a flash drive that downloadedsensitive company files and injected a virus, which spread onto the network Which of the following best practices could have prevented the attack?
Question4: A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site.
Which of the fallowing should the technician do NEXT?
Question5: A user's corporate email is missing the shared inbox folders that were present before the user went on vacation.
The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue?
Question6: Which of the following operating systems has versions for servers, workstations, and phones?
Question7: A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware.
Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?
Question8: A company has several hard drives that contain old and irrelevant information. The company would like to wipe and repurpose the hard drives for another system. Which of the following would be the BEST option to meet the requirement and ensure no residual data remains on the repurposed hard drives?
Question9: A user in a SOHO wants to allow Joe, a remote technician, to connect securely to the user's workstation. Joe informs the user that the VPN was successful, but he still cannot connect.
Which of the following settings in the SOHO router MOST likely need to be adjusted?
Question10: A user installed a new company-approved application on a Windows PC. The installation required a reboot.
After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?
Question11: An end user is browsing the Internet when multiple browser pages open by themselves. The user notices
the PC is running slowly, even while not browsing the internet. Which of the following actions should the
user take?
Question12: An administrator wants to search a file on a Linux server for the plus symbol (+). Which of the following will the administrator MOST likely use?
Question13: A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the
CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?
Question14: Which of the following identifies changes in the environment, such as alternating current failure?
Question15: A customer calls the help desk to report a computer that has become infected. While speaking with the technician, there is an audible siren coming from the computer. The browser window is flashing red, stating the computer is infected, and then the computer becomes unresponsive. A technician is dispatched to determine a solution. After a reboot and a virus scan, the technician is unable to find any issues, When the customer opens the browser, the homepage redirects to the same page, and the same issue occurs. Which of the following should be the NEXT step to resolve the issue?
Question16: A user's corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue?
Question17: A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?
Question18: A technician needs to ensure users are prompted or warned when an installation takes place on a Windows system. Which of the following would meet this requirement?
Question19: Which of the following BEST describes the purpose of an ESD mat?
Question20: A user contacts a technician to report issues with unwanted pop-ups appearing on a computer.
Additionally, when the user types a search term into the browser, the user is taken to an unexpected search engine. The technician checks the IP configuration of the computer and determines the DNS is set to 8.8.8.8.
Which of the following should the technician perform to determine the cause of the unwanted behavior?
Question21: Ann, a user, is setting up a new mobile phone, and the phone is asking for an authentication method to enroll the device. Ann is not sure which method Is acceptable.
Which of the following methods would a technician MOST likely tell Ann to use?
Question22: A technician is working on an infected computer. After running a scan and removing the malicious software, only one issue remains. When opening up the browser, it is redirected to an unwanted site. The technician checks the home page settings, and they are correct. The technician types the home page address in the browser, and it is still redirected.
Which of the following does the technician need to edit to resolve this issue?
Question23: A technician receives an invalid certificate error when visiting a website with port 443 enabled.
Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?
Question24: A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards.
Which of the following encryption technologies should be used to secure the workstation in case of theft?
Question25: A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locallyattached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?
Question26: A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines.
Which of the following should be updated to reflect this new requirement?
Question27: A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?
Question28: Ann, a user, isattempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.
Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?
Question29: A user's antivirus recently expired, so the user downloaded and installed a free system protection application. The application found numerous rootkits, Trojans, viruses, and missing critical patches. It was unable to fix all the issues, however, and suggested the user call technical support. Which of the following is the FIRST step to begin repairing the computer?
Question30: A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?
Question31: A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right corner of the screen without the browser open. Which of the following should the technician do to remove the pop-ups?
Question32: Ann, a user, received an email from an unknown source with an attachment claiming to be pictures from her beach vacation. When Ann opened the attachment, she was prompted to enable macros. Once the macros were enabled, the antivirus software triggered an alert. The malicious activity was stepped by the antivirus software. Which of the following should be recommended as the FIRST line of defense to prevent this attack vector from reoccurring?
Question33: A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account.
Which of the following should the systems administrator do?
Question34: A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users. Which of the following should the technician add to meet the multifactor requirement?
Question35: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions.
The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question36: A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails. Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user's request? (Select TWO).
Question37: A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive.
Which of the following actions should the IT department perform NEXT?
Question38: A technician recently removed a malware infection from a client's computer. After removing the computer from the network, the technician used an approved customized tool to remove the malware, then updated the antivirus suite, and performed a scan that reported the system was clean. A week later, the client reports the same malware infection has returned. Which of the following is MOST likely the cause of the reinfection?
Question39: A technician is reviewing system updates. Some of the updates address vulnerabilities found in mission-critical servers, and they need to be performed immediately. Which of the following should the technician perform FIRST?
Question40: Which of the following employs content filtering to prevent data leaks within an organization?
Question41: A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low. Which of the following tasks should be done FIRST?
Question42: Which of the following attack types exploits vulnerabilities in human nature?
Question43: A junior technician needs to obtain a list of all the processes that are running on Linux system. Which of the following commands should the technician use to obtain the information?
Question44: A technician is installing a new SOHO wireless router and wants to ensure it is using the latest feature set and is secure. Which of the following should the technician perform FIRST?
Question45: A systems administrator created a policy that should create a shortcut on a user's desktop Shortly after the policy was created, a technician inspects the user's desktop and notices the shortcut is not present. The administrator verifies that the policy was created correctly and that it is being applied to the user's account. Which of the following will MOST Likely resolve the issue Immediately without interrupting the user's session?
Question46: A technician just finished using BiteLocker to Go. The technician MOST likely encrypted:
Question47: Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns?
(Choose two.)
Question48: A user is unable to access certain files fram a specific folder. Which of the following commands should a technician use to modify the file permissions for a specific file?
Question49: Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?
Question50: Given the following batch file:
Which of the following describes the purpose of the line beginning with rem?
Question51: A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs.
The user has connected the external drive to another computer that has not been updated and then successfully ran the discs.
Which of the following should the user do to fix the issue?
Question52: A user is surprised that a newly installed third-party smartphone application requires permissions to access the camera, location, and microphone. Unaware of a reason why permissions are needed for the application to function as advertised, the user contacts the help desk for assistance. Which of the following should the help desk team recommend the user do in this situation?
Question53: A Chief Financial Officer (CFO) who is returning from vacation notices several emails from the Chief Executive Officer (CEO) requesting funds be transferred immediately. The CFO replies that the funds will be transferred, but the CEO responds that there was never a request for funds to be transferred.
Which of the following MOST likely happened?
Question54: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question55: Which of the following is a community-supported, open-source OS used for both servers and workstations?
Question56: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of
the following Control Panel utilities should the technician use?
Question57: Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?
Question58: A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring.
Which of the following would BEST accomplish this goal?
Question59: A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.
Which of the following is causing the error?
Question60: A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?
Question61: A Linux user report that an application will not open and gives the error only one instance of the application may run at one time.
A root administrator logs on ot the device and opens terminal.
Which of the following pairs of tools will be needed to ensure no other instance of the software are correctly running?
Question62: A technician is setting up a new laptop for an employee who travels.
Which of the following is the BEST security practice for this scenario?
Question63: A company is implementing multifactor authentication and requires a solution that utilizes TCP.
Which of the following will the company MOST likely select?
Question64: A user's smartphone takes longer to access websites than it did prior to a weeklong vacation. The user also observes the smartphone no longer says LTE in the corner of the screen, but it has significant improvements in speed when connected to a local hot-spot. Which of the following is the cause of the symptoms the smartphone is experiencing?
Question65: A company wants to streamline the remote deployment of desktop and laptop computers.
Which of the following should the technician implement if the primary goal is to ensure the installation can complete automatically once started?
Question66: A technician is PXE booting a computer.
Which of the following is the technician MOST likely performing on the computer?
Question67: A systems administrator creates a new folder in the user profile. The administrator wants it to have different NTFS permissions than its parent folder. Which of the following settings should the administrator change?
Question68: A user's company phone was recently wiped. The user Is unsure if an IT administrator wiped the phone or if it was the result of a hacking attempt. A new company policy was recently implemented to tighten security. The new policy requirements include:
* An allowance for the remote wiping of company data
* PIN unlock
* Failed-attempt device wiping
The user normally keeps the phone in a pocket, so it is unlikely that anyone else had access to It.
Which of the following is the MOST likely cause of the device being wiped?
Question69: Which of the following OS installation types would a technician use for multiple workstations at the same time?
Question70: A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?
Question71: A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team. Which of the following methods will the technician MOST likely use?
Question72: A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures.
Which of the following steps should be taken FIRST to determine the cause of the issue?
Question73: A proxy server is required for Internet access from a corporate network.
Which of the following should a technician perform to manually configure a Windows 10 device for Internet access?
Question74: A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?
Question75: Malware has been identified on a critical system that is currently quarantined. Which of the following should a technician do after the malware symptoms are correctly identified?
Question76: Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.
Which of the following is the FIRST step the technician should take to correct this issue?
Question77: A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server.
Which of the following Control Panel utilities should the technician use to configure the setting?
Question78: Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure.
Which of the following should the help desk perform to fix the issue?
Question79: A technician has installed a second monitor for a customer, but the desktop font sizes do not match.
Which of the following display settings should be technician adjust to correct this issue?
Question80: A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC.
Which of the following built-in utilities should be used?
Question81: A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?
Question82: A user brings in a home desktop computer for cleaning.
Upon opening the computer, a technician finds large amounts of dust and dirt inside.
Which of the following should the technician use to remove the excess dust and dirt?
Question83: A company would like to increase its security measures because a workstation was recently hacked. Which of the following would offer the BEST protection from unauthorized access of workstations?
Question84: Given the following batch file:
Which of the following describes the purpose of the line beginning with rem?
Question85: A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage, and it looks fine during the day. The slowdown is MOST likely being caused by too many:
Question86: A help desk technician receives a call from a user stating a program was installed and now random pop- ups are appearing on the computer. The technician notices a lot of suspicious network traffic generated by the user's computer. The technician quarantines the computer and disables System Restore. Which of the following is the NEXT step technician should take?
Question87: A technician is repairing a computer.
Which of the following should the technician do to protect the computer from accidental voltage spikes?
Question88: After completing a fresh Windows 7 installation for a customer, a technician wants to ensure the OS files are hidden and protected from accidental deletion or alteration. Which of the following locations should the technician view to make this change?
Question89: A technician is investigating connectivity issues over the corporate network. The technician attempts to Telnet into an access point in the break room, which is labeled AP-1. but is unable to proceed any further or authenticate Which of the following commands will be MOST beneficial in determining the connectivity issues?
Question90: A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?
Question91: A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?
Question92: Which of the following is used with WPA2-Enterprise to authenticate wireless clients?
Question93: Joe, a user, notices the data stored on his desktop has disappeared. Joe is able to log in to the computer and use it normally, but he cannot create any new files. All of the applications Joe installed are present, and he is the only person who uses the computer.
Which of the following steps should Joe perform FIRST to resolve the issue and recover the data with minimal effort?
Question94: Which of the following allows for per-command authentication and authorization?
Question95: When working on a system, Joe, a technician, needs to prevent computer component failure by following a few simple rules. Joe is handling internal components but is not using an ESD strap.
After opening the computer, which of the following should Joe do NEXT?
Question96: A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?
Question97: Which of the following operating systems utilizes a web browser as the medium between the user and the applications, storing data in the cloud?
Question98: A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?
Question99: Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?
Question100: An end user submits a request for the IT specialist to install new software on a workstation The workstation has the following specifications.
The minimum software requirements for the new application are a dual-core. 64-btt OS with 4GB of RAM and 60GB storage Which of the following conditions will the technician encounter when attempting to install the software?
Question101: A user suspects a computer Is infected with malware. A technician identifies the symptoms as being related to a recent spread of malware. Which of the following steps should the technician take NEXT to address the infection?
Question102: A remotely managed self-checkout machine in a retail store runs Windows 10.
The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third- party applications, and proprietary applications made by the company's IT department.
The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS.
Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?
Question103: A user wants to see the workstations present on the LAN in a workgroup environment. Which of the following settings must be enabled to make this possible?
Question104: A user calls the help desk to report issues with a computer. Earlier in the day, the user received an email with a link to a document to download. Nothing happened immediately after the user downloaded the document, but the computer then began to respond slowly. Applications also started to crash. The help desk technician discovers many of the user's files and applications have been renamed with .enc at the end. There is also a .txt file on the desktop with instructions on how to obtain the encryption key.
This is an example of:
Question105: Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?
Question106: A user contains the help desk the restore an application that was lost when a System Restore was performed last week. A technician development the application was emitted to the user from an unknown source and downloaded from a link in the email. Which of the following should the technician do NEXT?
Question107: A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?
Question108: An end user contacts the help desk to report a browser issue. When the user selects a hyperlink to a POF file within the browser, nothing happens. The user notes the browser is otherwise working properly. Which of the following should a technician direct the user to do FIRST?
Question109: A security administrator is developing workstation hardening standards. As part of the baseline, the administrator recommends implementing controls to mitigate risks associated with dictionary attacks. Which of the following would BEST meet the requirements of the administrator?
Question110: A technician is configuring settings on a Windows PC and wants to temporarily disable the UAC prompt. Which of the following Control Panel options would allow the technician to accomplish this task?
Question111: Which of the following is protected data that can be found in a medical record?
Question112: A help desk technician receives a call from a user who is experiencing a recurring issue. The user complains and demands an immediate, permanent resolution. Which of the following actions should the technician take NEXT?
Question113: A user attempts to log in to a Windows PC, but the computer returns to the login screen after entering the correct username and password.
A technician inspects the logs in Event Viewer and finds a message that corresponds to the user's login attempts:
The user profile for Userl5 could not be loaded. Ntuser.dat is missing or corrupt.
Which of the following would be MOST appropriate for resolving this issue?
Question114: Which of the following BEST describes the Guest account on a Windows system?
Question115: Which of the following operating systems is based on UNIX source code and is closed source?
Question116: A technician is troubleshooting a network connectivity issue on a Linux workstation. Which of the following commands would help the technician gain information about the network settings on the machine?
Question117: A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users.
Which of the following should the technician add to meet the multifactor requirement?
Question118: A company needs to destroy several SSDs that contain sensitive information. Which of the following methods is BEST suited for the total destruction of the SSDs?
Question119: A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?
Question120: A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?
Question121: A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective al remediating future issues through documentation?
Question122: A user is trying to access a popular email website but is being redirected to a different website that asks for login credentials. The user calls a technician, who promptly notices a security issue. Which of the following should the technician do to remove the threat from the system?
Question123: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets
200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:
Which of the following is the MOST likely cause of the problem?
Question124: SIMULATION
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message
"BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.
Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question125: Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?
Question126: Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?
Question127: Which of the following types filesystems is in use when data is endiphered on a disk using a key?
Question128: A technician configures a switch for an enterprise to use 802.1X. Which of the following logical security concepts uses 802.1X?
Question129: A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible. Which of the following tasks should the technician perform FIRST?
Question130: A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team. Which of the following methods will the technician MOST likely use?
Question131: A technician scans a computer for malware, and it comes back clean each time.
However, the user still sees suspicious activity from the computer.
Which of the following should the technician check for NEXT?
Question132: Joe, an employee, took a company-issued Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?
Question133: A user's login screen does not look normal when booting the computer. A technician states the computer was showing the company's workstation imaging system screen, but it has since been fixed. Which of the following did the technician update?
Question134: A customer reports that a phone's battery does not last as long as expected. Which of the following would be the BEST way to resolve the short battery life issue and maintain phone functionally?
Question135: A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?
Question136: An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster.
In addition to the generators and UPS systems, which of the following should the technician recommend testing?
Question137: A desktop technician needs to replace a laptop's SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?
Question138: An administrator created a connection to a private network using TLS 1.2. The Linux servers on the network do not support secure protocols. Which of the following will the administrator MOST likely use to log in to these servers?
Question139: An analyst needs to identify the volumes configured for a workstation being deployed for a new user. Which of the following OS tools provides a graphical representation of volumes configured on a system?
Question140: Which of the following types of scripts would be seen on the user end of a web page?
Question141: A technician needs to deploy a remote access technology to be able to access desktop computers.
When a technician logs in to a user's computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard.
Which of the following would be BEST suited for this task?
Question142: A technician is configuring a static IP address on a Windows machine. The information is as follows:
Which of the following would be a valid default gateway address?
Question143: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation.
Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?
Question144: A company has recently experienced issues with unauthorized access to secure building locations and wants to employ a least-cost solution to mitigate the unauthorized access. The company contacts a technician to consult about security best practice for this scenario.
Which of the following security methods would the technician MOST likely recommend?
Question145: A technician is working on a computer that has the following symptoms
* Unable to access the Internet
* Unable to send email
* Network connection (limited or no connectivity)
The technician runs hardware diagnostics on the computer and verifies the computer's NIC is funcboning correctly. The technician attempts to access the Internet and receives the message: page cannot be displayed. The technician runs a command to verify the computer network settings and sees the following information IP address:192.166.0.100 Subnet mask.: 255.255.255.0 Gateway: 192.168.0.1 DNS: 192.168.0.1 The technician confirms other computers on the network can access the Internet. Which of the following is MOST likely causing the issues?
Question146: An employee is taking a credit card payment over the phone, but the payment system has a temporary outage.
To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later This is in violation of:
Question147: A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue?
Question148: Joe, a user, notifies Ann, a technician, of a message that is displaying on his screen. The message has taken over the entire screen, and no icons are displayed. Joe, further explains that the message still appears after several reboot attempts. Upon further inspection of the affected PC, Ann notices a request for cryptocurrency payment to obtain the unlock key.
Which of the following is MOST likely the cause?
Question149: Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?
Question150: A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly.Which of the following should the technician attempt that will MOST likely resolve the performance issue?
Question151: A customer's computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance setting changes would BEST help the customer temporarily until a proper upgrade can be made?
Question152: Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?
Question153: An end user submits a request for the IT specialist to install new software on a workstation The workstation has the following specifications.
The minimum software requirements for the new application are a dual-core. 64-btt OS with 4GB of RAM and
60GB storage Which of the following conditions will the technician encounter when attempting to install the software?
Question154: A technician Is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company's web services. The technician finishes the risk assessment and documents the change process. Which of the following should the technician complete NEXT?
Question155: A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is issued that displays the technician's current location in the filesystem. Which of the following commands was issued?
Question156: A technician is troubleshooting a computer that has been infected with a virus. Upon rebooting, the computer states that NTLDR is missing. The computer cannot boot into safe mode, and reinstalling the OS is not an option. Which of the following is the BEST option to use to restore the machine to a bootable state?
Question157: A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?
Question158: The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen.
Which of the following BEST describes this email?
Question159: A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?
Question160: A customer recently upgraded from Windows 7 to Windows 10. The customer lost access to certain network shares, and the system keeps preventing the user's access. Which of the following is the MOST likely cause of the issue?
Question161: A network administrator needs to be able to securely connect to a local router from within the office.
Which of the following protocols should the administrator ensure is enabled on the router?
Question162: SIMULATION
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.D18912E1457D5D1DDCBD40AB3BF70D5D Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question163: A technician deployed a new file server on the network. The technician wants to map the file server as a network drive on all users' computers when they log onto the network by creating a logon script Which of the following should the technician use?
Question164: A technician is troubleshooting vendor-specific software. Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?
Question165: The management team has issued a new directive that states a certain string is no longer allowed in any of the names on any of the Linux workstation. Which of the following commands would a technician issue to find all the instances of the unwanted string on a workstation?
Question166: An application that requires an x86 system typically is referring to the:
Question167: A new business will be using credit cards in a physical location as well as its web presence.
Which of the following does the business need?
Question168: A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)
Question169: A network administrator received a report that the disk storing the accounting department's files has less than 10% free space. An extra was installed in the file server and is unused. Which of the following OS management features would allow for additional disk space for the department, avoiding downtime?
Question170: A technician has received new computers to upgrade the marketing department on a large company. The old computers are to be refreshed and donated as part of company policy. Data contained on the drives needs to be inaccessible prior to donation. Which of the following methods BEST achieves this goal?
Question171: Which of the following technologies is used by malicious employees to obtain user passwords?
Question172: A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?
Question173: A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem Which of the following would MOST likely fix the issue?
Question174: A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?
Question175: A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?
Question176: Users are reporting web browsers are not working. A technician confirms that the end users can navigate to websites using the site's IP address. Which of the following is MOST likely causing this issue?
Question177: A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST to resolve this issue?
Question178: A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?
Question179: A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?
Question180: A help desk technician needs to make administrative changes securely on a remote user's machine. The user must be logged off when the changes are made.
Which of the following tools would the technician MOST likely use?
Question181: Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be enabled?
Question182: A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network.
Which of the following boot methods initiates such an upgrade?
Question183: A technician needs to access the user Interface of a server outside the network. The technician added network security with MAC filtering and port forwarding to allow tor the connection Which of the following will the technician MOST likely use to connect to the server?
Question184: A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones. Which of the following represents the BEST way to handle the waste?
Question185: A technician is investigating connectivity issues over the corporate network. The technician attempts to Telnet into an access point in the break room, which is labeled AP-1. but is unable to proceed any further or authenticate Which of the following commands will be MOST beneficial in determining the connectivity issues?
Question186: A technician is working on an infected computer that is currently turned off. The technician is concerned the boot sector is affected. Which of the following is the BEST method for the technician to use to scan the boot sector?
Question187: A help desk technician needs to make administrative changes securely on a remote user's machine. The user must be logged off when the changes are made. Which of the following tools would the technician MOST likely use?
Question188: A user wants to ensure important documents are protected from accidental deletion, system malfunctions, and malicious activity. Which of the following features should the user implement?
Question189: Which of the following filesystems should be used for a new Windows installation on a 1TB hard drive?
Question190: A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop. The company has emailed several large presentation files and the links to several videos that will be streamed during the presentation. While showing the last video, it starts to buffer, times out. and will not display The CEO restarts the phone that is being used for the presentation and verifies there is enough free storage space, but the video still will not play Which of the following is MOST likely causing the Issue?
Question191: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Question192: A user is attempting to install an application and receives an error stating there is not enough space to install the application.
Which of the following did the user overlook?
Question193: A technician is working on a Windows 10 PC that is running slowly.
Which of the following commands should the technician use to correct this issue? (Select two.) dir
Question194: A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which of the following should the technicians do NEXT?
Question195: A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to fail when trying to connect to Office 365 applications. Which of the following Control Panel applets should a technician use to clear the cached invalid user login information?
Question196: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question197: Which of the following is the BEST method to secure a smartphone?
Question198: A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network Which of the following best practices could have prevented the attack?
Question199: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?
Question200: A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks.
A technician has been asked to assist the sales representative with saving files.
Which of the following is the BEST method to implement to prevent any data loss for the sales representative?
Question201: A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while
providing at least one hour of uptime in case of extreme weather conditions. Which of the following should
a technician recommend?
Question202: A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage. Which of the following would the project team MOST likely add to the SOW?
Question203: A user is unable to open a document on a shared drive from a Linux workstation. Which of the following commands would help the user gain access to the document?
Question204: A technician has installed two new drives in a computer in the computer lab. Disk1 will be utilized for user and application dat a. > Disk2 has already been properly configured and has production data on it The technician has been unable to format the appropriate disk from the command prompt.
The lab requirements state that Disk1 should be a dynamic disk that contains two partitions.
The first partition needs to be 256.000 MB and mapped to drive F.
The second partition needs to be 512.000 MB , and mapped to drive G.
The new partitions must be formatted to prevent each user's files from being accessed by other users, and the disk must be configured to account for future redundancy.
A consistent file system must be maintained on the machine.
INSTRUCTIONS
Conduct the necessary steps within the Disk Manager to accomplish these tasks If at any time you would like to bring back the initial state of the simulation, please click the Reset Alt button
Question205: A Linux system powers on but fails to complete the boot process. Which of the following should be checked FIRST to correct the issue?
Question206: A network administrator received a report that the disk storing the accounting department's files has less than 10% free space. An extra was installed in the file server and is unused. Which of the following OS management features would allow for additional disk space for the department, avoiding downtime?
Question207: In which of the following operating systems has the publisher removed the ability to turn off automatic updates with the Control Panel applet?
Question208: A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved.
Which of the following methods would the technician MOST likely perform on the computer?
Question209: Which of the following security features is ONLY available in the Windows 7 Enterprise?
Question210: A company is creating a disaster recovery plan. Which of the following should be implemented to BEST ensure the company's data can be successfully restored in the event of a disaster?
Question211: A technician needs to install Windows 10 on a 4TB hard drive, Which of the following 'should the technician perform to accomplish this task?
Question212: A technician wants to secure a company's laptops by preventing the USB flash drive from being used. Which of the following would be the BEST and FASTEST way for the technician to accomplish this goal?
Question213: Which of the following would BEST support an 8TB hard drive with one partition?
Question214: A user needs to replace an open-source software package with a commercially licensed package.
The user has requested support to complete this task. Which of the following tools would BEST assist with this task?
Question215: A technician is attempting to recover data from a damaged laptop that was running Windows 10. The technician removes the drive and places it in a known-good computer. The computer boots and sees the drive, but no data is displayed. Which of the following is the reason the technician is experiencing this issue?
Question216: A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the "My Documents" folder is empty, and personal settings are reset.
Which of the following would be required to resolve the issue?
Question217: Which of the following would MOST likely be connected to a computer Id provide electricity in case of a blackout?
Question218: Joe, a technician, is installing a new internet connection at a customer's site. While performing the installation, joe takes a cell from his manager and then responds to a social request. The customer become frustrated and asks and asks to speak with a supervisor. Which of the following should Joe do NEXT?
Question219: A technician installs new software on a customer's Windows 8 1 computer and is getting a missing DLL error. The technician verifies that the DLL file is located m the proper directory.
Which of the following tools could be used to resolve this issue1?
Question220: A technician is installing the Mac OS X operating system. The technician is prompted to select the filesystem.
Which of the following filesystems should the technician utilize to install the listed operating system?
Question221: A technician is installing an application on a Linux system using the Bash shell console.
Which of the following extensions should the technician select to install the application?
Question222: A technician is installing the Mac OS X operating system. The technician is prompted to select the filesystem. Which of the following filesystems should the technician utilize to install the listed operating system?
Question223: A user is trying to access a popular email website but Is being redirected to a different website that asks for login credentials. The user calls a technician, who promptly notices a security issue. Which of the following should the technician do to remove the threat from the system?
Question224: Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?
Question225: An administrator is creating a new user account and wants to grant access to only the resources required to perform the user's assigned job duties. Which of the following will the administrator MOST likely use?
Question226: A technician wants to write a script that will check data line by line until the end of the file. Which of the following elements will perform the check?
Question227: A technician is running a Windows Update on a Windows 7 PC. The process usually takes a few minutes before reporting if there are updates, but this time it has taken 30 minutes with no change. Which of the following should the technician do?
Question228: A user is locked out of the local user account on a UEFI-based workgroup computer. A technician is trying to use a third the USB drive to run the program.
Which of the following would be the BEST way to fix the issue?
Question229: Which of the following variable types should be used to store the data "Chicago" within a script or code?
Question230: A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
Question231: A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of theapplications, user profiles, documents, and PST files are preserved. Which of the following methods would the technician MOST likely perform on the computer?
Question232: A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files.
Which of the following is the BEST method to implement to prevent any data loss for the sales representative?
Question233: Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it.
The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow.
Which of the following is the MOST likely cause of this issue?
Question234: A technician is deploying a PXE installation of a new OS onto a small group of company workstations. Which of the following should the technician monitor during the installation?
Question235: A SOHO technician recently moved some data from one server to another to increase storage capacity.
Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied.The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares.
Which of the following are the MOST likely reasons for these issues? (Choose two.)
Question236: A customer is pressuring a project manager to get things done on time. Which of the following has the project manager failed to do in this case?
Question237: A Mac user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC.
Which of the following built-in utilities should be used?
Question238: A user is working with the command line interface on a Linux computer.
To show the contents of the current directory, which of the following commands should be used?
Question239: Joe, a user, is unable to log into a laptop using his proper network credentials because of an incorrect username or password. However, Joe is able to log in without issue to a coworker's PC using his credentials.
Which of the following is the MOST likely cause of the issue?
Question240: Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?
Question241: Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files.
He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?
Question242: A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further secure access to workstations?
Question243: A user's laptop screen goes black after five minutes of not being used. Which of the following Windows Control Panel utilities should be used to modify the user experience?
Question244: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be
256,000 MB in size and mapped to drive
F. The second partition must be 512,000 MB in size and mapped to
drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question245: A company wants to move the contents of its users' My Documents folders from their local hard drives to a file server so they are backed up every night. Which of the following security concepts does this describe?
Question246: An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?
Question247: A customer has called the help desk because a word processing application will no longer open.
It was working fine earlier, but the user had to close a document quickly. An error message popped up about a network resource, and then the document crashed. Now, when the user clicks on the icon to launch the application, it does not give an error and will not open. Which of the following should a technician do FIRST?
Question248: A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?
Question249: Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle.
Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month. Which of the following is MOST likely causing this issue?
Question250: A folder has the share permissions of everyone - change, while the folder's NTFS permissions are Set to everyone - read. Which of the following would be the MOST effective permissions for someone who is accessing the folder via the share?
Question251: A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?
Question252: Which of the following is a Device that stores a copy of a certificate that is used for authentication?
Question253: After receiving a replacement smartphone. a corporate user is able to open some emails but is unable to open encrypted emails.
Which of the following troubleshooting steps should a technician take NEXT?
Question254: Which of the following is the maximum amount of RAM a computer can access if it is using a 32-bit version of the Windows OS?
Question255: A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server.
Which of the following Control Panel utilities should the technician use to configure the setting?
Question256: A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company's security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.
Which of the following BEST enforces this policy?
Question257: A technician performed some maintenance on a server via remote desktop and needs to restart the machine to apply the changes. The restart command is not available on the Start menu. Which of the following commands can the technician use to initiate an immediate restart?
Question258: While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation?
Question259: A user installed a new company-approved application on a Windows PC. The installation required a reboot.
After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?
Question260: A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which of the following should the technicians do NEXT?
Question261: A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?
Question262: A technician notices a workstation is connecting to an IP address on the network and wants to determine the machine name that belongs to that IP address, Which of the following commands should the technician use?
Question263: An administrator needs to uninstall an update on a Windows 7 computer. Which of the following Control Panel utilities would make this possible?
Question264: A technician needs to upgrade 20 PCs that have the same hardware specifications. The PCs must be configured with identical settings tailored for the network. Which of the following provides the BEST solution with the LEAST administrative effort?
Question265: A user is unable to get to any internal websites but can access some external websites. Which of the following will MOST likely resolve this issue?
Question266: A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?
Question267: A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user's account that are forwarding the emails to an external email address and deleting the emails from the bank.
This is an example of:
Question268: A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings.
Which of the following Control Panel utilities should the technician use to accomplish this task?
Question269: A domain user logs into a computer and notices there are no mapped network drives connected.
The network drives are managed by Group Policy. A technician is dispatched to troubleshoot.
Which of the following command-line tools should the technician use to troubleshoot the issue?
Question270: A network support technician takes a call from an office manager who wants to change the wireless security key on the access point in that particular office. The office manager explains that a label on the access point indicates it has an IP address of 10.0.100.2. Which of the following should the technician use to connect securely to the access point to make the change?
Question271: A user's PC has become infected with malware that has a known remediation. Which of the following would MOST likely prevent this from happening again?
Question272: An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?
Question273: A user's Windows laptop has become consistently slower over time. The technician checks the CPU
utilization and sees that it varies between 95% and 100%. After the technician closes some running
applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next
day the same user calls again with the same problem. Which of the following is a tool the technician can
use to resolve the issue?
Question274: A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in use. A solution must be implemented to secure the unused endpoints. Which of the following should the technician do FIRST?
Question275: An Android smartphone user constantly receives notices that the device is low on storage. The user has uninstalled unneeded applications and does not want to remove any others.
Which of the following troubleshooting steps should the user take FIRST to identify the issue?
Question276: During the firmware upgrade of a web server, a power outage occurred.
The outage caused a failure within the upgrade.
Which of the following plans must be implemented to revert back to the most recent version of the firmware?
Question277: A customer calls the help desk to report an intermittent dim display on a recently purchased laptop that is used while traveling. The display appears to function properly white the customer is at home, but the display appears dim while traveling. Which of the following is the MOST likely cause of the dim display'?
Question278: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:
Which of the following is the MOST likely cause of the problem?
Question279: A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:
Question280: Which of the following is a community supported, open source OS used for both services and workstations?
Question281: A network administrator has given a technician documentation detailing the switchports the technician will
need to patch in for a network upgrade. Which of the following documents did the network administrator
MOST likely give to the technician?
Question282: An end user submits a request for the IT specialist to install new software on a workstation. The workstation has the following specifications:
The minimum software requirements for the new application are a dual-core, 64-bit OS with 4GB of RAM and 60GB storage. Which of the following conditions will the technician encounter when attempting to install the software?
Question283: A company requires multifactor authentication. When accessing one of the available RemoteApp programs that requires authentication, the user is not prompted to enter a pin. Which of the following BEST describes this scenario?
Question284: Which of the following Windows Enterprise OS versions offers BitLocker as a feature that can be enabled?
Question285: A technician is planning a new desktop rollout project for a company. The company wants to donate systems to the library for reuse. The company does not store sensitive material on the desktops, but it does want all the data to be deleted and not easily recoverable. Which of the following methods would be BEST for the technician to perform to prepare the system for donation?
Question286: A technician notices a Windows computer is running slowly. The computer boots up slowly and has long delays when executing large files. The technician runs Disk Cleanup, but the problem persists Which of the following will MOST likely help speed up the computer?
Question287: A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website.
The antivirus software correctly blocks the website.
Which of the following should the technician do NEXT?
Question288: A technician is looking for ways to recover a system in the event of an infection. The antivirus is running, and the customer is receiving weekly threat alerts. The customer's core work includes daily web browsing and insecure file downloads.
Which of the following should the technician do to recover the system with the LEAST amount of effort?
Question289: A technician has been asked to recommend antivirus software for a home PC, but the user does not want
to pay for a license.
Which of the following license type should the technician recommend?
Question290: An administrator is creating a new user account and wants to grant access to only the resources required to perform the user's assigned job duties.
Which of the following will the administrator MOST likely use?
Question291: SIMULATION
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question292: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets
200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:
Which of the following is the MOST likely cause of the problem?
Question293: A
user recently connected a Windows laptop to a free WiFi hot-spot. After returning to the office, the user cannot access network shares. Which of the following is the MOST likely cause?
Question294: An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx. Which of the following commands did the administrator use?
Question295: A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.
Which of the following is causing the error?
Question296: A technician is securing a Linux workstation. One of the requirements is to remediate cleartext|passwords on the local system. Which of the following steps should the technician perform to BEST meet this requirement?
Question297: A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. Thetechnician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?
Question298: An administrator wants to search a file on a Linux server for the plus symbol (+).
Which of the following will the administrator MOST likely use?
Question299: A technician is troubleshooting a Windows machine that is unable to boot Attempts to boot into safe mode result in the system continuously rebooting. To repair the computer without losing data the technician should boot:
Question300: Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from field". Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware.
Which of the following should the technician check NEXT?
Question301: A user's computer was infected with malware, and a technician successfully removed the infection. However, the user reports certain web-based services are still inaccessible.
Which of the following should the technician perform FIRST to resolve the issue?
Question302: A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved.
Which of the following methods would the technician MOST likely perform on the computer?
Question303: A technician notices a workstation is connecting to an IP address on the network and wants to determine the machine name that belongs to that IP address, Which of the following commands should the technician use?
Question304: A technician is attempting to recover data from a damaged laptop that was running Windows 10.
The technician removes the drive and places it in a known-good computer. The computer boots and sees the drive, but no data is displayed. Which of the following is the reason the technician is experiencing this issue?
Question305: A technician needs to remediate an infected computer.
Which of the following is the FIRST step the technician should take?
Question306: Which of the following authentication methods was designed to be used primarily for administration purposes, such as giving users access to manage switches and routers?
Question307: While installing a hard drive in a server, the administrator installs an extra physical hard disk Which of the following technologies will allow the administrator to extend an existing volume onto the extra disk?
Question308: A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the "My Documents" folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?
Question309: When an employee logs in to a computer, access is automatically granted to all applications. Which of the following must be enabled to facilitate this capability?
Question310: A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software.
Which of the following should the technician do to MOST likely resolve the issue?
Question311: Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?
Question312: A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?
Question313: A user's mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their smart phone and no other devices. Which of the following should a technician perform to resolve the issue?
Question314: A business unit wants to upgrade the current version of its loan processing software.
A manager is putting together a change management request and gathering information on the software.
Which of the following would be MOST important during this phase of the request process?
Question315: Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is not recognized.
Which of the following messages will be displayed?
Question316: Which of the following should be performed FIRST after discovering an employee is using a corporate laptop to steal trade secrets?
Question317: A technician is performing service on a computer and notices it is responding very slowly. The computer has 4GB of RAM. a four-core 3GHz processor, and a SATA I 54O0rpm 300GB HOD. The technician logs the following process information:
Based on this data, which of the following is the MOST likely cause of the performance issues?
Question318: A user installed an application that now requires a license key to enable lull functionality.
The user contacts support, and the technician decides to enter a license key in the software GUI on behalf of the user.
Which of the following will support this task?
Question319: A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop.
The company has emailed several large presentation files and the links to several videos that will be streamed during the presentation. While showing the last video, it starts to buffer, times out, and will not display. The CEO restarts the phone that is being used for the presentation and verifies there is enough free storage space, but the video still will not play. Which of the following is MOST likely causing the issue?
Question320: Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:
Question321: A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow? Which of the following should the technician do NEXT?
Question322: A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs.
Which of the following should the user do to fix the issue?
Question323: A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information. Which of the following BEST describes the technician's concern with loading this application on the user's computer?
Question324: Which of the following would MOST likely be used by an attacker to identify the hash value of a strong password quickly?
Question325: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The labrequires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish thesetasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question326: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Question327: A company seized an employee's laptop due to illegal activity. The computer has been locked in an office until it can be turned over to authorities, and no one is allowed to log on to it.
Which of the following policies is this an example of?
Question328: Which of the following account types account types enables and end user to install software without restrictions?
Question329: Which of the following physical security measures is intended to mitigate tailgating?
Question330: A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote access methods is MOST to be successful in this case?
Question331: A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license.
Which of the following license types should the technician recommend?
Question332: A desktop technician is responsible for the OS migration of 300 end users.
As part of the migration, the technician must save the end users* data to a temporary shared drive.
The data must include any hidden files to ensure 100% of the data is retained.
Which of the following commands will achieve this result by default?
Question333: A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?
Question334: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps.
The technician checks the hotspot settings on Joe's phone and sees the following:
Which of the following is the MOST likely cause of the problem?
Question335: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory.
Which of the following Control Panel utilities should the technician use?
Question336: A technician plugs a 16GB jump drive into a Windows PC, and it has multiple smaller partitions that are unwritable. Which of the following single DiskPart commands can be used to restore the drive, allowing it to be formatted to full capacity?
Question337: A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point.
Which of the following should the technician do NEXT?
Question338: Which of the following security tools can leverage the onboard TPM to protect data at rest?
Question339: Which of the following security tools can leverage the onboard TPM to protect data at rest?
Question340: A manager requests remote access to a server after hours and on weekends to check data. The manager
insists on using the server. Before granting the access, which of the following is the MOST important step
a technician can take to protect against possible infection?
Question341: A technician has installed a server in a SOHO that is m a public area. The office manager wants to ensure only authorized users can access the console. The technician explains that since it is in a public area, administrators need to be sure to log off when finished. The office manager expresses concerns that users will forget.
Which of the following can be set to assure the server session is always locked when not in use1?
Question342: A technician is installing an application on an Android system using the GUI.
Which of the following extensions should the technician select to install the application?
Question343: A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software. Which of the following should a technician recommend to the customer FIRST?
Question344: An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?
Question345: A technician is installing a Linux operating system and is prompted to select the filesystem.
Which of the following filesystems should the technician choose?
Question346: An end user who travels frequently receives a lot of span and ransomware emails. The user has asked a technician to help ensure the data is secure and application regularly without the need for equirpment. Which of the following would be the BEST method?
Question347: A technician has identified malware on a user's system. Which of the following should the technician do NEXT according tomalware removal best practices?
Question348: Which of the following operating systems is based on UNIX source code and is closed source?
Question349: A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?
Question350: An office computer has been infected with malware.
Which of the following steps should be taken FIRST?
Question351: A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings. Which of the following Control Panel utilities should the technician use to accomplish this task?
Question352: An administrator needs to create a new folder on a Windows PC. Which of the following commands should the administrator use?
Question353: A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?
Question354: Which of the following should be replaced after a voltage spike?
Question355: A technician Is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company's web services. The technician finishes the risk assessment and documents the change process. Which of the following should the technician complete NEXT?
Question356: An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
INSTRUCTIONS
Select the MOST appropriate statement for each response.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Let's take a look at your phone settings.
Please change the port number on your mail settings to 993.
Which of the following should be done NEXT?
Question357: A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?
Question358: A technician starts hard drive transfers in a SOHO that will take up to 16 hours to complete.
Immediately after starting the transfers, the technician gets warning of a hurricane that will occur overnight. Which of the following is the BEST action to complete before leaving the office?
Question359: In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software.
Which of the following is the BEST action for the technician to take?
Question360: A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command.
Which of the following script file types is the technician writing?
Question361: A folder is displayed in green in the tree of the local hard drive. Which of the following would describe what type of folder this is?
Question362: A technician is dispatched to work on a computer that belonged to a recently terminated employee. The technician determines the system is hosting illegal software.
Which of the following actions best describes the NEXT step the technician should take?
Question363: A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?
Question364: Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN The technician received alerts of devices failing throughout the network due to a power outage Which of the following is MOST likely causing the wireless issues?
Question365: A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants to automate the process. The requirements for the adapter settings are as follows:
* They must utilize a command line utility
* The technician has no access to Group Policy
* All workstation should have an IP address assigned by the DHCP.
Which of the following steps should the technician perform to meet these requirements?
Question366: A technician is in the process of removing a recently discovered Trojan horse application from a users laptop.
Which of the following should the technician complete to prevent reinfection of the same machine?
Question367: A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?
Question368: A user brings in a home desktop computer for cleaning. Upon opening the computer, a technician finds large amounts of dust and dirt inside. Which of the following should the technician use to remove the excess dust and dirt?
Question369: Which of the following is a reason to use WEP over WPA?
Question370: A technician accessed a network share from a computer joined to workgroup. The technician logged in as "user1" and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account.
The computer does not prompt for a username and password, but it automatically logs in to the network share under the "user1" account.
Which of the following would allow the technician to log in using the "administrator" username?
Question371: A special type of ESD-safe vacuum cleaner may be necessary to safely clean large spills of:
Question372: A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission.
If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?
Question373: A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly disappears before the user can read it, Which of the following protocols would a technician MOST likely use to help diagnose this issue?
Question374: A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the machine are:
* Two 1GHz CPUs
* 2GB of memory
* 15GB hard drive
* 800x600 screen resolution
Which of the following should the technician do to resolve the problem?
Question375: A small business, which is located in a Hood plain, wants a technician to recommend a backup strategy that will allow for Its flies to be recovered at an alternate location within a few days following a disaster.
Which of the following backup methodologies will the technician MOST likely recommend?
Question376: A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error. Which of the following tools should the technician use?
Question377: A recent outbreak of a virus has uncovered that a company must put a security template in place to mitigate future virus outbreaks. Which of the following best practices would a technician MOST likely implement as pari of the security template? (Select TWO).
Question378: A customer is setting up a new cable modem and wireless router. The customer wants to be able to access a remote desktop while traveling.
Which of the following must be configured FIRST to enable this capability?
Question379: A technician was contacted regarding an issue affecting hundreds of users on a domain network.
Which of the following would be MOST effective al remediating future issues through documentation?
Question380: Which of the following operating systems has mandatory update installation built in?
Question381: A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. Thecompany's security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.
Which of the following BEST enforces this policy?
Question382: A technician just finished installing Windows 10 on a new corporate PC. Before powering the computer off. the technician needs to make sure the computer has the latest rule set for the domain.
Which of the following commands should the technician run?
Question383: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Question384: A technician is performing service on a computer and notices it is responding very slowly. The computer has 4GB of RAM. a four-core 3GHz processor, and a SATA I 54O0rpm 300GB HOD. The technician logs the following process information:
Based on this data, which of the following is the MOST likely cause of the performance issues?
Question385: A technician logs on to a Linux computer and runs the following command:
cs -aux I grep vi
Which of the following MOST accurately describes the effect of the command?
Question386: A technician is alerted to a virus on a PC. The technician isolates the PC from the network. After verifying there are no other infected PCs on the network, which of the following is the SAFEST method for the technician to use to clean the infected PC?
Question387: A technician is tasked with configuring a computer for a visually impaired user.
Which of the following utilities should the technician use?
Question388: A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?
Question389: A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones. Which of the following represents the BEST way to handle the waste?
Question390: A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the
3 TB drive?
Question391: A technician is installing the latest OS on a user's system. The user wants all of the settings and file to remain intact during the installation.
Which of the following upgrade methods should the technician use?
Question392: When setting up new Windows PCs m a mixed network environment with Mac OS X, which of the following file system types would enable users to read and write data to USB flash drives from either OS without modifications?
Question393: Which of the following threats commonly relies on DNS poisoning and spoofing to exploit an unknowing victim?
Question394: A technician has set up a new computer for a customer and needs to add a login with administrative privileges.
Which of the following tools should the technician use?
Question395: A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to beaddressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.
Which of the following would the project team MOST likely add tothe SOW?
Question396: A technician joined a computer to a Windows domain. The technician wants to verify if the computer has received network policies from the domain.
Which of the following commands should the technician use?
Question397: During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade.
Which of the following plans must be implemented to revert back to the most recent version of the firmware?
Question398: Which of the following is a reason to use WEP over WPA?
Question399: A new policy requires all users to log on to their corporate workstations using smart card authentication.
Which of the following best practices should be implemented to further secure access to workstations?
Question400: A user's mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new , high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?
Question401: A technician recently upgrade a leptop a replo's RAM from 2GB to 4hb. However , the operating system only recognizes the RAM as 3.5GB. Which of the following is the MOST likely reason the leptop does not recognize the full amount of RAM?
Question402: A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants to automate the process. The requirements for the adapter settings are as follows:
- They must utilize a command line utility
- The technician has no access to Group Policy
- All work tation should have an IP address assigned by the DHCP.
Which of the following steps should the technician perform to meet these requirements?
Question403: Which of the following should be done prior to installing replacement RAM modules into a desktop computer?
Question404: A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs.
Which of the following should the technician suggest the customer use?
Question405: After setting up a replacement macOS device, Ann, a user, notices none of her previously saved passwords are automatically populating in her applications. Which of the following would have prevented this scenario?
Question406: Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:
- Deploy the patches to the environment following best practice protocols.
- Ensure the servers and applications are functioning properly after the deployment.
Which of the following steps will the technician most likely take NEXT?
Question407: A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network.
Which of the following boot methods initiates such an upgrade?
Question408: A remote user has reported a suspicious pop-up. and a technician is troubleshooting the user's laptop. The technician needs to connect securely to the computer to view the user's screen and investigate the issue Which of the following should the technician use?
Question409: Which of the following can be applied directly to an organizational unit in Active Directory to provide security to both the user and the machine?
Question410: A technician is encrypting the company's laptops using BitLocker, but some of the laptops do not have a built-in TPM. Which of the following would enable the technician to use BitLocker on these machines?
Question411: Which of the following is required to receive GPOs from a system's centralized servers?
Question412: While working on a user's computer a technician notices no prompt appears when a process runs with administrative credentials. The technician wants to make sure the user is warned to ensure rogue processes do not run with elevated privileges. Which of the following Control Panel utilities would allow the technician to modify this setting?
Question413: A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the
BEST choice for the technician to make?
Question414: A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an "incorrect pattern" message appearing onscreen, The customer explains that the option to "make pattern visible" is unchecked in the security settings.
The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power.
Which of the following describes the root cause of the issue?
Question415: The administrator needs to install Windows 8 on a workstation at a remote location.
Which of the following will allow the administrator to accomplish the task with MINIMAL user intervention?
Question416: Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger.
Which of the following would be the BEST resolution to Ann's issue?
Question417: Which of the following can be applied directly to an organizational unit In Active Directory to provide security to both the user and the machine?
Question418: A user's corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email.
Which of the following is MOST likely causing the missing folders issue?
Question419: Which of the following is an authentication protocol that can be used for users in the field?
Question420: A user downloaded a program from a website. After saving the file, the user cannot find the executable. Which of the following is MOST likely the cause?
Question421: Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?
Question422: To which of the following should a technician ground an ESD strap when adding memory to a workstation?
Question423: SIMULATION
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question424: Joe, an end user, just changed his network password. A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password.
Which of the following Control Panel utilities can Joe use to help with this situation?
Question425: A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When
the user opens the photo album, there are no new pictures. Which of the following steps should be taken
FIRST to determine the cause of the issue?
Question426: Joe, a user, is gelling replies to an email message he never sent Joe contacts the help desk to ask what he should do.
Which of the following should the help desk technician recommend FIRST to Joe?
Question427: Which of the following wireless encryption standards uses 802.1X In its process to secure a wireless network?
Question428: An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
INSTRUCTIONS
Select the MOST appropriate statement for each response.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Let's take a look at your phone settings.
Please change the port number on your mail settings to 993.
Which of the following should be done NEXT?
Question429: A customer built a computer with the following specifications:
Single hexa-core processor
8GB DDR4 memory
256GB SSD drive
Built-in graphics card
32-bit Windows OS
Audio editing software
The computer seems to be working, but the OS reports only 3.5GB of RAM is available. Which of the following would correct the issue?
Question430: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?
Question431: A technician needs to remove malware from a Windows system. The technician has already performed research on the malware and determined it is a memory virus. Which of the following steps should the technician take NEXT?
Question432: After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible.
The technician has been asked to avoid interrupting any users.
Which of the following is the BEST way for the technician to perform this security feature?
Question433: Six months after a new version of an OS was released to the market, end users began to lose access to application updates. Which of the following was MOST likely the reason for this issue?
Question434: A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in use. A solution must be implemented to secure the unused endpoints. Which of the following should the technician do FIRST?
Question435: A security learn recommends a disaster recovery plan with the following requirements:
* Recent backups should be readily available.
* Only long-term backups should be stored off premises
* There should be minimum expenditure on hardware.
Which of the following satisfies all of these requirements?
Question436: Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?
Question437: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panelutilities should the technician use?
Question438: An end user set up a gaming server on an extra Windows PC. The user wants the PC to restart automatically during the night using the shutdown -r -?command.
Which of the following is the BEST tool to accomplish this?
Question439: A technician must manually modify the HOSTS system file in order to resolve a website address to a specified local destination. Which of the following utilities should the technician use to BEST accomplish the task?
Question440: A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server.
Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?
Question441: A vendor requires remote access to a specific server to maintain a proprietary software system.
Security policy restricts the use of port 3389 to employees but does allow command-line access to non-employees. Which of the following would MOST likely need to be enabled?
Question442: A new security policy stores all remote access to network devices must be performed using secure connections whenever possible. Which of the following remote access technologies would a technician MOST likely use to manage a Windows-based device remote without using a CLI?
Question443: A window appears on a user's screen stating the computer's files have been encrypted and an access code must be used to unlock the user's dat a. This is an example of:
Question444: A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?
Question445: A technician scans a computer for malware, and it comes back clean each time However, the user still sees suspicious activity from the computer Which of the following should the technician check for NEXT?
Question446: A recent outbreak of a virus has uncovered that a company must put a security template in place to mitigate future virus outbreaks.
Which of the following best practices would a technician MOST likely implement as pari of the security template? (Select TWO).
Question447: An electrical fire starts in a PC on a crowded sales floor of an office building. Which of the following is the BEST way to extinguish the fire and keep all personnel safe?
Question448: A Windows user is attempting to install a local printer and is unsuccessful based on permissions.
Which of the following user types BEST describes this user?
Question449: Ann, a user, is receiving automatic replies from some email addresses she knows and others she does not. Which of the following is happening?
Question450: Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?
Question451: An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any dat a. A technician examines the laptop and notices it has a magnetic hard drive. Which of the following can the technician do to make the laptop faster?
Question452: A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?
Question453: A user's mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has
22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new , high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?
Question454: A client reports a laptop does not power on after a lightning storm. The technician diagnoses the problem as being a faulty motherboard. after replacing the motherboard and booting the laptop, the screen remains black, although the laptop displays an image on an external monitor. Which of the following would be the technician's NEXT step?
Question455: A technician is troubleshooting a PC that has been running slow. The technician looks at the resource utilization and notices the user has many programs open. When attempting to open another program, the technician receives a message indicating there are insufficient resources.
Which of the following should the technician do to troubleshoot the issue?
Question456: A technician has installed two new drives in a computer in the computer lab. Disk1 will be utilized for user and application dat a. > Disk2 has already been properly configured and has production data on it The technician has been unable to format the appropriate disk from the command prompt.
The lab requirements state that Disk1 should be a dynamic disk that contains two partitions. The first partition needs to be 256.000 MB and mapped to drive F.
The , second partition needs to be 512.000 MB , and mapped to drive G.
The new partitions must be formatted to prevent each user's files from being accessed by other users, and the disk must be configured to account for future redundancy.
A consistent file system must be maintained on the machine.
INSTRUCTIONS
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset Alt button
Question457: A network administrator has implemented a new group policy on a domain controller and wants a technician to verify the group policy is active on a desktop computer.
Which of the following commands should the technician execute?
Question458: A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change.
Which of the following should be done NEXT?
Question459: Which of the following OS installation methods provides previously unavailable features and functionality white maintaining user settings?
Question460: Anetwork administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?