EMT Practice Test

1. Question Content...

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Question1: A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Question2: Which of the following wireless standards can operate in the 6GHz frequency range?

Question3: Which of the following does a DHCP reservation MOST likely apply to?

Question4: A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?

Question5: A server administrator is building a new application server. Which of the following, RAID levels provides MAXIMUM performance and redundancy?

Question6: A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

Question7: A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Question8: An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Question9: A systems administrator is working to ensure access to corporate laptops is limited to authorized users. The administrator has already implemented a password policy. Which of the following would be the best option to help the administrator secure the corporate resources?

Question10: A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x
356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Question11: A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?

Question12: A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

Question13: A technician is troubleshooting a wireless network issue. The users are all connected to the network, but the throughput is slow, and connections often drop. Which of the following should the technician check first?

Question14: To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Question15: A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Question16: A user working in the field reported the GPS stopped working on a phone. The user's older, in-car GPS continued to function. Later, the user reported that the phone's GPS started working again. Which of the following MOST likely caused the phone's GPS to fail?

Question17: A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Question18: Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Question19: A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?

Question20: A technician is asked to purchase and install a line-of-sight wireless system that provides a stable network connection between two buildings. Which of the following needs to be considered prior to purchasing the system?

Question21: A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?

Question22: A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:

Which of the following should the technician edit?

Question23: Which of the following network devices converts fiber network signals from light into electric signals that can be used by a Wi-Fi router?

Question24: While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Question25: Which of the following describes the main difference between T568A and T568B cabling standards?

Question26: A user needs a technician's help connecting a laptop to a projector The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the proJector?

Question27: A user needs to upgrade a PC in order to run the latest 3-D design software. Which of the following components should the user upgrade to best meet this requirement?

Question28: Which of the following is a characteristic of cloud computing that prioritizes reliability?

Question29: An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

Question30: A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Question31: A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

Question32: A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?

Question33: An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an
8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

Question34: Which of the following display types is available for laptops?

Question35: After moving a user's legacy workstation into a new private office that does not have a LAN connection, the technician is unable to connect to a wireless network. Which of the following is the most likely reason?

Question36: A technician is upgrading the memory on a server that processes payment information online. Which of the following types of memory would the technician most likely install?

Question37: Which of the following types of devices MOST often uses a Thunderbolt cable?

Question38: An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Question39: Which of the following translates a hostname to IP addresses?

Question40: A help desk technician receives a ticket regarding a non-functioning printer The ticket states the printer is no longer producing legible prints. and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

Question41: A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

Question42: A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots.
Which of the following is the most likely cause of these issues?

Question43: An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Question44: Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Question45: A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

Question46: An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Question47: Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

Question48: A user keeps a company-provided camera's battery charger plugged into a docking station at a desk. Company policy requires that USB devices be identified and approved by installed peripheral security software. A technician is unable to add a unique identifier to the battery charger's security software. Which of the following should the technician do?

Question49: Which of the following network devices is needed to direct packets to networks outside of the LAN?

Question50: A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

Question51: An engineer is building a workstation that requires the following components:
An ATX motherboard
A multi-core processor
A dedicated graphics solution
A SATA hard drive
DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?

Question52: Which of the following is the most likely use case for client-side virtualization for a software developer?

Question53: A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No signal input
Which of the following describes the FIRST action that should be taken?

Question54: Which of the following technologies can allow multiple networks to traverse a switch?

Question55: Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?

Question56: The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

Question57: A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?

Question58: Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Question59: In a SOHO environment, a user wants to make sensitive, scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?

Question60: Which of the following cables should be used to terminate ST connectors on each end?

Question61: A user's Windows PC is unable to connect to the network at a new branch office that the user is visiting. A technician discovers the PC is unable to ping the local gateway. Which of the following commands should the technician use next?

Question62: A technician is preparing to set up a gaming computer with the following components:
* Discrete, high-end graphics card
* Video capture card
* High-end processor
* Multiple hard drives
* USB 3.0 hub
* Sound card
Which of the following options is the most important for the technician to consider before building the gaming computer?

Question63: An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?

Question64: A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

Question65: A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?

Question66: A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Question67: Which of the following wireless technologies has the MOST range and wireless throughput?

Question68: A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

Question69: A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

Question70: A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?

Question71: A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?

Question72: A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Question73: A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?

Question74: An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network.
Which of the following diagnostic steps should the technician take first?

Question75: A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Question76: A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

Question77: A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?

Question78: A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

Question79: Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Question80: A user is experiencing an issue when trying to use a wireless headset with a mobile phone. The device was previously paired with the phone but is unable to connect when switched on. Which of the following should the user enable on the phone to remediate the issue?

Question81: Which of the following cables replaced the Apple 30-pin connector and is also reversible?

Question82: A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Question83: Which of the following is the MAXIMUM power PoE+ provides?

Question84: Which of the following is the best example of SaaS?

Question85: A technician is attempting to log in to a local company portal. When the technician types the URL into the address bar, the browser is unable to resolve and display the web page. The technician tries at another workstation, and the result is the same. Other web pages are not having any issues. Which of the following should the technician check first?

Question86: A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Question87: A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test. Which of the following is the MOST likely cause for this symptom?

Question88: A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?

Question89: A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading.
The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Question90: After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next?

Question91: A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Question92: A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

Question93: When a user's workstation is turned on, a message displays indicating that the date and time are incorrect.
Other computers on the network do not display this
message. Which of the following is the most likely cause of this issue?

Question94: A company wants to save money by leveraging the cloud while still being able to customize the infrastructure.
Which of the following cloud models
would best address the company's needs?

Question95: Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Question96: A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Question97: Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:

Question98: The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Question99: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?

Question100: A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

Question101: Which of the following is considered a connectionless protocol?

Question102: A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?

Question103: A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate
Fast game load times
Enough storage to have several games installed at once
High-end audio
No concern about cost
Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing Minimal cost, as long as it meets the requirements Running the current Windows OS

Question104: After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.
Which of the following should a technician do first to troubleshoot this issue?

Question105: An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand Which of the following is most likely the cause?

Question106: A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Question107: Which of the following is the primary function of a DNS service?

Question108: Which of the following delivers internet over a copper medium?

Question109: A technician is configuring a SOHO network. During testing, the technician receives the IP address
169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause?

Question110: A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

Question111: A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

Question112: A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

Question113: A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

Question114: A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?

Question115: A user with a custom hosts file is having difficulty connecting to a locally hosted site on a small office network. The technician cannot ping the server hostname from the user's computer. Which of the following should the technician ensure on the server?

Question116: A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Question117: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

Question118: A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?

Question119: A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?

Question120: Which of the following solutions can help users who have the current Windows operating systems run legacy applications that are not supported under the latest applications?

Question121: A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

Question122: A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

Question123: A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

Question124: A technician is troubleshooting Wi-Fi connection issues on a customer's laptop. The laptop connects but intermittently disconnects. The technician has already confirmed the wireless card is properly installed, the router settings are correct, and the wireless signal strength is normal. Which of the following should the technician investigate next?

Question125: A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply?

Question126: A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?

Question127: A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Question128: Which of the following network devices should a technician install in order to isolate voice traffic on the network?

Question129: A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?

Question130: An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?

Question131: A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?

Question132: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following BEST describes the reason for this issue?

Question133: A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone.
Which of the following is the MOST likely cause of the issue?

Question134: The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?

Question135: A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Question136: A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

Question137: Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

Question138: A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?

Question139: A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?

Question140: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Question141: An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Question142: Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

Question143: An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

Question144: Which of the following is used to define a range of IP addresses available to assign using DHCP?

Question145: A user's mobile device can back up classified files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue?

Question146: A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

Question147: A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

Question148: Which of the following provides the highest level of isolation from the host operating system?

Question149: A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not.
Which of the following is the MOST likely cause of the issue?

Question150: A technician is setting up three web servers foe a retail company that takes online orders for its products.
Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently?

Question151: A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?

Question152: A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

Question153: A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

Question154: Which of the following network devices is used to separate broadcast domains?

Question155: A technician is setting up a video-editing workstation and the operating system is already installed on an internal M.2 drive.
The new workstation must meet the following requirements:
. Be able to edit files at the fastest speed
. Allow for disk failure without any downtime
Have 2TB of usable space
. Ensure the most robust fault tolerance
INSTRUCTIONS
Use the drop-down menus to select the appropriate RAID level, drive types, and drive sizes based on the requirements above. For each drive type that is selected, a corresponding drive size must also be selected.

Question156: A technician plans to upgrade a laptop's RAM from 4GB to 16GB. Which of the following should the technician do?

Question157: A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?

Question158: A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

Question159: A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

Question160: When a page that was printed on a laser printer is touched. the image on the paper smears. Which of the following is most likely the cause of this issue?

Question161: A technician is setting up storage in a server that only has SAS connectors for storage. The technician wants the server to utilize RAID 10 for increased performance. Which of the following storage types should the technician install?

Question162: A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

Question163: A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone.
Which of the following is the most likely cause of the issue?

Question164: A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Question165: A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Question166: A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

Question167: A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following motherboard specifications would provide the most significant improvement in performance?

Question168: A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

Question169: Which of the following DNS records is used to look up the IP address assigned to a domain name?

Question170: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Question171: Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Question172: Which of the following wireless technologies would a company most likely implement for inventory management?

Question173: Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

Question174: A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Question175: A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network.
Which of the following steps should the technician take to resolve the issue?

Question176: A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Question177: Which of the following network types is used for pairing a Bluetooth device to a smartphone?

Question178: Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Question179: A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Question180: Which of the following is used to implement network security polices for an environment?

Question181: A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?

Question182: A user would like a removable storage device that is secure. portable, and does not contain moving parts.
Which of the following devices would be the most suitable?

Question183: A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Question184: A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

Question185: A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

Question186: A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?

Question187: A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Question188: Which of the following server roles does RADIUS perform?

Question189: A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

Question190: A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Question191: Which of the following describes metered utilization of cloud resources?

Question192: Which of the following is an advantage that OLED displays have over LCD displays?

Question193: A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue.
Which of the following is the most likely cause of the laptop's issues?

Question194: Which of the following best describes the primary function of a spam gateway?

Question195: An internet service provider is delivering service through a copper medium with shared customer bandwidth.
Which of the following services has most likely been installed?

Question196: A remote user is unable to access files at home but can open the files at the office. Which of the following should a technician check so the user can access the files both places?

Question197: A technician is troubleshooting a laptop that shuts down intermittently When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover Which of the following should the technician do next?

Question198: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

Question199: Which of the following is the best reason to set up a virtual sandbox?

Question200: A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

Question201: A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:
* USB badge reader
* USB badge printer
* USB signature pad
* 3.5mm headset
* HDMI external monitor
* Mouse
Which of the following is the best way to meet the user's requirement?

Question202: A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop.
Which of the following should the technician use to install the device?

Question203: Which of the following would be BEST reason to use a virtual machine as a sandbox?

Question204: The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Question205: A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?

Question206: An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Question207: A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:
HDMI Blocked due to Copy Protection
Which of the following is the MOST likely cause of the error?

Question208: An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating?

Question209: An engineer is setting up two-factor authentication so users can access a company's human resources system.
Which of the following should the engineer require users to do?

Question210: A user is connecting to a network via a Bluetooth hot-spot. Which of the following best describes this type of network?

Question211: A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Question212: A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

Question213: Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following serves is MOST likely offline?

Question214: A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?

Question215: A technician needs to fix a computer that received a non-specific error after a scheduled computer restart.
Which of the following is the best way to start troubleshooting?

Question216: Which of the following models is an example of metered utilization?

Question217: Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

Question218: Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

Question219: A technician is installing a WAP in the company break room. The new access point should have a rating of higher than 50Mbps and minimal range to avoid interference with other access points. Which of the following
802.11 standards should the technician select?

Question220: A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the most likely cause of the cursor issue?

Question221: A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message:
no source found
The user tries multiple cables and inputs on the projector Which of the following should the user try next?

Question222: A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

Question223: Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

Question224: A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.
Which of the following steps should the technician complete NEXT?

Question225: An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?

Question226: An administrator is replacing a cable that uses a DB9 connector VVhich of the following cables is the administrator replacing?

Question227: A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

Question228: Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Question229: Which of the following ports allows for secure communications?

Question230: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

Question231: A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.
The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.
INSTRUCTIONS
Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly There are 3 steps and the simulation starts on step 1.

Question232: An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

Question233: Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

Question234: During an OS migration, a technician is unable to find compatible current software for a specialized hardware device. Which of the following actions should the technician take to complete the migration?

Question235: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?

Question236: Which of the following is the best example of when to use virtualization?

Question237: A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Question238: A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?

Question239: A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly.
Which of the following needs to be enabled for the hypervisor to run?

Question240: A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

Question241: A user reports a workstation is having the following issues:
OS performance is slow
. The workstation turns off randomly from time to time
. The fans are running loudly
Which of the following is most likely the cause?

Question242: The output from print jobs a user submitted to a laser printer is missing the color yellow. The user has already attempted a cleaning cycle. Which of the following parts most likely needs to be replaced?

Question243: An online retailer would like to add capacity to support increased sales. Additional servers have been installed.
Which of the following should be used to ensure each new server is being properly utilized?

Question244: A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?

Question245: A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?

Question246: Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Question247: A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration_ No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

Question248: Which of the following technologies can be used to harden guest virtual machines?

Question249: A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

Question250: A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions.
Which of the following settings should the technician check first to troubleshoot the issue?

Question251: Which of the following commonly uses NFC?

Question252: A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.
INSTRUCTIONS
Part 1
For each cable type, click the (+) to select the appropriate connector and tool.
part 2
An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.
The link will be visible after making the second selection of each pair.
Cable ends may be used multiple times, and all placeholders will be filled.

Question253: A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?