EMT Practice Test

1. Question Content...

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Question1: Using the output below:

Which of the following is the default gateway?

Question2: A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?

Question3: A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to- point connection. Which of the following should the technician consider?

Question4: A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Question5: Which of the following services allows a remote user to access network resources?

Question6: A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?

Question7: New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

Question8: A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

Question9: A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?

Question10: Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Question11: A company wants to add virtual servers to handle unusually high web traffic usage. Which of the following is the most efficient way?

Question12: A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

Question13: A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take next?

Question14: A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use.
The technician runs the diagnostic tool in the printer's administrator menu. Which of the following issues is the technician most likely to encounter?

Question15: Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Question16: Which of the following is an advantage that OLED displays have over LCD displays?

Question17: Which of the following devices would a punchdown tool most likely be utilized on?

Question18: A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

Question19: A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?

Question20: Which of the following cloud models maintains access, even when a local internet outage occurs?

Question21: Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would the technician most likely use to passively assess the network traffic issue?

Question22: A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x
356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Question23: Which of the following technologies can be used to harden guest virtual machines?

Question24: A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

Question25: Which of the following virtualization technologies is best suited for running microservices?

Question26: After a new network printer is installed and added to the print server, users are unable to install the printer.
However, the technician is able to install the printer when logged in to a user's computer as an administrator. Which of the following is the best option to allow all users to print to the new printer?

Question27: Which of the following best describes the primary function of a spam gateway?

Question28: A technician builds a custom computer for a customer, installing a high-end video card that draws 550W at maximum load. After a day of using the computer, the customer notices video loss and a burning smell.
Which of the following should the technician troubleshoot first?

Question29: Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

Question30: An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Question31: A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

Question32: A company needs to secure remote user data with minimal interaction. Which of the following should the company do?

Question33: A technician has been called into a conference room to help with a video call setup. The user is unable to get the laptop screen to mirror to the in-room television. The technician confirms that the appropriate HDMI cable is plugged into the user's computer and the TV has a blinking logo on the screen Which of the following is most likely causing the issue?

Question34: A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

Question35: A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Question36: A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Question37: A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the following components may need to be replaced?

Question38: A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?

Question39: Which of the following server roles does RADIUS perform?

Question40: A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Question41: A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

Question42: A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?

Question43: A user is unable to hear sound from a laptop. However, the user can hear sound when connected to a Bluetooth headset. Which of the following actions would most likely resolve the issue?

Question44: Which of the following handles touch-screen operation on a mobile device?

Question45: A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

Question46: Which of the following devices is capable of dynamically distributing an IP address?

Question47: Which of the following is the primary function of a DNS service?

Question48: A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?

Question49: A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?

Question50: Which of the following allows several websites from different companies to be housed on the same virtual server?

Question51: A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No signal input
Which of the following describes the FIRST action that should be taken?

Question52: A user regularly travels to multiple sites to take pictures with a mobile device and transfers those pictures to a computer via a removable SD card. Recently, the SD card was damaged and had to be replaced. Now, the user is unable to save pictures to the new SD card. Which of the following should the user verify first so pictures can be saved to the SD card?

Question53: A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

Question54: The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

Question55: A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?

Question56: A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?

Question57: A user is attempting to connect a streaming media device to a hotel's tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?

Question58: A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Question59: Which of the following network devices should a technician install in order to isolate voice traffic on the network?

Question60: An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Question61: An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

Question62: A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Question63: Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

Question64: Which of the following is an unsecure remote access protocol?

Question65: A university student was able to boot from a live Linux CD on a computer in a shared space on campus.
Which of the following will BEST prevent this type of action from occurring in the future?

Question66: A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?

Question67: A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed.
The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

Question68: A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

Question69: A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

Question70: The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Question71: A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

Question72: A user with a custom hosts file is having difficulty connecting to a locally hosted site on a small office network. The technician cannot ping the server hostname from the user's computer. Which of the following should the technician ensure on the server?

Question73: A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

Question74: A user keeps a company-provided camera's battery charger plugged into a docking station at a desk. Company policy requires that USB devices be identified and approved by installed peripheral security software. A technician is unable to add a unique identifier to the battery charger's security software. Which of the following should the technician do?

Question75: A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?

Question76: A user reports that a PC occasionally fails to start. The user restarts the PC, but the performance is degrading.
The technician hears a strange repetitive ticking noise coming from the PC. Which of the following should the technician do first?

Question77: A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

Question78: A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?

Question79: A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer's need?

Question80: A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Question81: A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

Question82: A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

Question83: A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe.
Which of the following form factors should the technician most likely install in the laptop?

Question84: Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

Question85: A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Question86: A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply?

Question87: A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Question88: A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:

Which of the following is causing the issue?

Question89: A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following motherboard specifications would provide the most significant improvement in performance?

Question90: A system administrator has been tasked with allowing SMTP traffic through the system's host-based firewall.
Which of the following ports should the administrator enabled?

Question91: A user is requesting a headset that can be physically connected to a laptop for online conference calls. Which of the following connections should the headset use?

Question92: A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Question93: A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

Question94: A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?

Question95: A customer wants to archive a large number of photos and does not plan to retrieve them often. The customer wants a storage option that is the least expensive per gigabyte. Which of the following should the technician suggest?

Question96: A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly.
Which of the following needs to be enabled for the hypervisor to run?

Question97: A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most economical way. Which of the following should the help desk recommend?

Question98: Which of the following is used to implement network security polices for an environment?

Question99: Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user' s issue?

Question100: Which of the following models is an example of metered utilization?

Question101: A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Question102: A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

Question103: A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank's need?

Question104: A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Question105: A customer reports that a printer is only printing misaligned images. Which of the following should the technician do to correct the issue?

Question106: A user's mobile device can back up classified files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue?

Question107: Which of the following twisted pair cables supports 10GBASE-T data transmission speed?

Question108: Which of the following types of devices MOST often uses a Thunderbolt cable?

Question109: A technician is troubleshooting a PC that has been experiencing random system crashes. The technician has already checked the hard drive and the RAM, and both were in good working order. Which of the following steps should the technician take next to troubleshoot the system crashes?

Question110: A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

Question111: A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

Question112: Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

Question113: Which of the following components houses the MX record?

Question114: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

Question115: Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Question116: A technician is preparing a redesigned conference room for a presentation. The presenter connects a laptop to the LCD projector, but a "No input source" error message is displayed on the LCD projector's screen.
However, the presentation is working on the laptop's LCD screen when in mirroring mode on the docking station. Which of the following troubleshooting steps should the technician take first?

Question117: Which of the following devices is capable of dynamically distributing an IP address?

Question118: A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?

Question119: Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

Question120: A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?

Question121: A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?

Question122: A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?

Question123: A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:
HDMI Blocked due to Copy Protection
Which of the following is the MOST likely cause of the error?

Question124: Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?

Question125: Which of the following cables should be used when connecting a cable modem to a SOHO router?

Question126: A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

Question127: Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

Question128: Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Question129: A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

Question130: A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

Question131: Which of the following components enables the input on a mobile device's touch screen?

Question132: While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?

Question133: A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?

Question134: A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

Question135: Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Question136: A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

Question137: A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

Question138: A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Question139: A technician is setting up storage in a server that only has SAS connectors for storage. The technician wants the server to utilize RAID 10 for increased performance. Which of the following storage types should the technician install?

Question140: Which of the following BEST describes the main function of a web server?

Question141: A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?

Question142: A technician replaces a laptop hard drive with an M.2 SSD. When the technician reboots the laptop, the laptop does not detect the SSD. Which of the following should the technician configure for the system?

Question143: Which of the following allows a switch to be divided into separate logical networks?

Question144: A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration_ No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

Question145: A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

Question146: A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?

Question147: A company has implemented a policy that allows employees to use personal devices to perform work duties.
Which of the following policies should the technician activate to protect company information?

Question148: Which of the following provides the highest level of isolation from the host operating system?

Question149: A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

Question150: Which of the following is the maximum distance Cat 5, Cat 5e, Cat 6, and Cat 6a cables can be ran?

Question151: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following BEST describes the reason for this issue?

Question152: A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network.
Which of the following steps should the technician take to resolve the issue?

Question153: An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue.
Which of the following steps should the administrator take next?

Question154: A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

Question155: A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Question156: Which of the following is the PRIMARY security concern with virtual machine escape?

Question157: A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Question158: A customer is reporting that some of the keys at the bottom edge on a laptop are hard to press and the track pad buttons require significant force to click. The technician inspects the laptop and does not notice any cracks or other damage to the chassis or screen. Which of the following is the most likely cause of the issue?

Question159: Which of the following should the label on a network jack faceplate refer to?

Question160: A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

Question161: After moving a user's legacy workstation into a new private office that does not have a LAN connection, the technician is unable to connect to a wireless network. Which of the following is the most likely reason?

Question162: A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

Question163: A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge Which of the following should the technician do to ensure the user can work at home and in the office?

Question164: A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?

Question165: Which of the following ports allows for secure communications?

Question166: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

Question167: A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity?

Question168: A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Question169: A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

Question170: A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?

Question171: Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?

Question172: A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.

Question173: A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?

Question174: A user working in the field reported the GPS stopped working on a phone. The user's older, in-car GPS continued to function. Later, the user reported that the phone's GPS started working again. Which of the following MOST likely caused the phone's GPS to fail?

Question175: A technician is working to replace a single DDR3 RAM module on a laptop that has two occupied slots_ When the technician tries to tum on the laptop, the computer starts beeping and does not pass POST The technician double-checks the newly installed RAM and notices a motherboard message indicating low voltage. Which of the following is the most likely cause of this Issue?

Question176: Which of the following DNS records is used to point to a mail server?

Question177: A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following setting areas should be used to fix this issue?

Question178: A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?

Question179: When a page that was printed on a laser printer is touched. the image on the paper smears. Which of the following is most likely the cause of this issue?

Question180: Which of the following is used to define a range of IP addresses available to assign using DHCP?

Question181: Afield technician is responding to a ticket about an animated sign with double images. One image is stationary, and the other image is live. Which of the following is the cause of the issue?

Question182: A technician is preparing to set up a gaming computer with the following components:
* Discrete, high-end graphics card
* Video capture card
* High-end processor
* Multiple hard drives
* USB 3.0 hub
* Sound card
Which of the following options is the most important for the technician to consider before building the gaming computer?

Question183: A systems administrator is working to ensure access to corporate laptops is limited to authorized users. The administrator has already implemented a password policy. Which of the following would be the best option to help the administrator secure the corporate resources?

Question184: When a user's workstation is turned on, a message displays indicating that the date and time are incorrect.
Other computers on the network do not display this
message. Which of the following is the most likely cause of this issue?

Question185: A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Question186: An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Question187: A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?

Question188: A technician is trying to set up a computer to dual boot from both Windows and Linux. The technician believes that a setting is preventing the computer from accessing the flash drive with the OS image prior to loading the OS. Which of the following settings should the technician check?

Question189: An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

Question190: A technician is troubleshooting Wi-Fi connection issues on a customer's laptop. The laptop connects but intermittently disconnects. The technician has already confirmed the wireless card is properly installed, the router settings are correct, and the wireless signal strength is normal. Which of the following should the technician investigate next?

Question191: A customer's laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?

Question192: A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of the following should the technician do?

Question193: A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

Question194: A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?

Question195: Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Question196: Which of the following solutions can help users who have the current Windows operating systems run legacy applications that are not supported under the latest applications?

Question197: A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Question198: A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

Question199: A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.
No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Question200: A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this situation?

Question201: After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.
Which of the following should a technician do first to troubleshoot this issue?

Question202: A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?

Question203: The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Question204: A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

Question205: A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Question206: A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Question207: A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?

Question208: A technician recently reinstalled a previously virtualized application directly to a user's computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

Question209: A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

Question210: A user complains that print jobs remain in the printer queue. A technician sends a ping command to the printer, and the printer replies successfully. The paper trays are full, and toner levels are okay. Which of the following is a reason the print jobs are getting stuck in the queue?

Question211: An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Question212: A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday Which of the following is the most likely reason for this error?

Question213: A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Question214: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

Question215: A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

Question216: A user with an older laptop is unable to connect to the office network after new access points were installed.
The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?

Question217: A user reports that a laser printer's toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the following should be replaced to ensure proper printouts?

Question218: A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Question219: A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

Question220: Which of the following cloud models exclusively utilizes a local data center?

Question221: A user that works is sales is reporting that the output on each page printed from a laser has duplicate images.
Which of the following should be performed FIRST to eliminate the ghost images?

Question222: A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Question223: A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost- effective solution to monitor the traffic?

Question224: A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Question225: Which of the following network devices is needed to direct packets to networks outside of the LAN?

Question226: A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

Question227: To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Question228: Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Question229: A user wants to create a VM on a computer. Which of the following should the user check first?

Question230: Several users report that a projector routinely turns off in the middle of meetings and does not tum back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on, the picture is clear and bright. Which of the following is the most likely reason the projector is turning off?

Question231: An engineer is building a workstation that requires the following components:
An ATX motherboard
A multi-core processor
A dedicated graphics solution
A SATA hard drive
DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?

Question232: A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

Question233: A technician is installing the RAM for a graphs workstation. Which of the following is special purpose memory used by graphic controllers?

Question234: Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email?

Question235: An engineer is building a workstation that requires the following components:
*An ATX motherboard
*A multi-core processor
*A dedicated graphics solution
*A SATA hard drive
*DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?

Question236: Which of the following cables replaced the Apple 30-pin connector and is also reversible?

Question237: A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

Question238: Which of the following network types is used for pairing a Bluetooth device to a smartphone?

Question239: A technician tries installing different toners to fix a printer that is printing blank pages, but the issue persists.
Which of the following is most likely causing the issue?

Question240: An administrator is replacing 15,000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?

Question241: Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:

Which of the following is the most likely explanation?

Question242: Which of the following explains how using a cloud infrastructure can provide rapid elasticity?

Question243: A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible_ Which of the following tools should the technician use to accomplish this task?

Question244: The SSD in a user's computer failed. A technician is replacing the SSD and would like to mitigate future failures given the user often runs many programs. Which of the following is the best solution?

Question245: A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?

Question246: An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Question247: Which of the following is an isolated virtual machine?

Question248: A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone.
Which of the following is the most likely cause of the issue?

Question249: A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Question250: A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue?

Question251: A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected. Which of the following steps should the technician take next?

Question252: A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue.
Which of the following is the most likely cause of the laptop's issues?

Question253: A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues.
Which of the following should the technician check NEXT?

Question254: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Question255: A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

Question256: A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading.
The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Question257: A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

Question258: An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently whenever they need to print legal sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)


INSTRUCTIONS
Using the dropdown menus, select from the available printer parts to replace only the faulty components on the office printer to resolve the stated issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question259: A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?

Question260: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Question261: A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?

Question262: Which of the following describes the BEST use case for a client-side hypervisor?

Question263: A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Question264: A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

Question265: Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Question266: A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

Question267: A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?

Question268: A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Question269: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?

Question270: A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.
Which of the following should the user do to improve adherence on the first layer?

Question271: A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop.
Which of the following should the technician use to install the device?

Question272: A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?

Question273: Which of the following is the best example of when to use virtualization?

Question274: Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Question275: A classroom projector, which is turned on, displays a flashing LED code but does not have any video output.
Which of the following should a technician do to resolve the issue?

Question276: A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Question277: A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.
INSTRUCTIONS
Part 1
For each cable type, click the (+) to select the appropriate connector and tool.
part 2
An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.
The link will be visible after making the second selection of each pair.
Cable ends may be used multiple times, and all placeholders will be filled.

Question278: A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

Question279: A technician installs a new printer for a workstation and tries to print a test page, but the page does not print.
The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

Question280: A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading.
The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?

Question281: A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

Question282: An administrator is replacing a cable that uses a DB9 connector VVhich of the following cables is the administrator replacing?

Question283: A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test. Which of the following is the MOST likely cause for this symptom?

Question284: A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?

Question285: A user would like a removable storage device that is secure. portable, and does not contain moving parts.
Which of the following devices would be the most suitable?

Question286: After replacing a hot-swappable hard drive in a RAID 5 array, a technician notices decreased disk performance for approximately 12 hours. Which of the following is the most likely cause of the performance issue?

Question287: A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Question288: A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Question289: Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

Question290: A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity.
Which of the following RAID types should a technician configure to accommodate this request?

Question291: A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

Question292: A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off.
Which of the following is the most likely cause of the failure?

Question293: A company has implemented a policy that allows employees to use personal devices to perform work duties.
Which of the following policies should the technician activate to protect company information?

Question294: A large office is eliminating all personal primers for VIP staff members and replacing these devices with one enterprise MFP. Human resources staff members are concerned about printing confidential documents on the new device. Which of the following best addresses this concern?

Question295: A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?

Question296: A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?

Question297: A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?

Question298: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?

Question299: A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

Question300: After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next?

Question301: A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Question302: A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC_ Which of the following steps should the technician take to troubleshoot this issue?

Question303: A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Question304: A technician is connecting a hands-free car system via Bluetooth. Which of the following is a security feature that should be used for this task?

Question305: Which of the following network devices operates as a bridge function?

Question306: A user is connecting to a network via a Bluetooth hot-spot. Which of the following best describes this type of network?

Question307: A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to use to connect the dock to the laptop?

Question308: A graphic designer wants to upgrade to the fastest possible RAM for a desktop workstation. Which of the following types of RAM would be best for the designer to use?

Question309: When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage.
Which of the following should the technician do next?

Question310: A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

Question311: Which of the following best describes metered utilization for cloud computing?

Question312: Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

Question313: A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?

Question314: Which of the following frequency bands do 802.11b and 802.11g operate in?

Question315: A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?

Question316: A technician is upgrading the memory on a server that processes payment information online. Which of the following types of memory would the technician most likely install?

Question317: A user connects a smartphone to a laptop. Which of the following types of networks has the user created?