Question1: Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would the technician most likely use to passively assess the network traffic issue?
Question2: A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?
Question3: A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?
Question4: A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?
Question5: A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?
Question6: A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?
Question7: A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots.
Which of the following is the most likely cause of these issues?
Question8: Which of the following is a valid use for PaaS?
Question9: A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge Which of the following should the technician do to ensure the user can work at home and in the office?
Question10: A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?
Question11: A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?
Question12: Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
Question13: A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?
Question14: A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?
Question15: When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?
Question16: A user that works is sales is reporting that the output on each page printed from a laser has duplicate images.
Which of the following should be performed FIRST to eliminate the ghost images?
Question17: Which of the following wireless standards can operate in the 6GHz frequency range?
Question18: A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?
Question19: A technician is upgrading a user's laptop from an HDD to an SSD. The user's laptop only has a single bay for a hard drive. Which of the following characteristics of the SSD is the most important in this scenario?
Question20: A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user's server credentials have expired and reactivates them. Which of the following should the technician do next?
Question21: A computer technician is investigating issues with a user's workstation. The user reports the following:
*Loading the operating system takes much longer than usual
*Clicking sounds are coming from inside the workstation
Which of the following is the most likely cause of the issue?
Question22: A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?
Question23: A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?
Question24: A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?
Question25: Which of the forming connector types would best suit a company that experiences a large volume of internet traffic?
Question26: Which of the following network devices is used to separate broadcast domains?
Question27: Using the output below:
Which of the following is the default gateway?
Question28: A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?
Question29: A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?
Question30: A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?
Question31: A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the following components may need to be replaced?
Question32: Which of the following commonly uses NFC?
Question33: A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?
Question34: A technician is selecting a power supply for a new computer. There will be a large number of connected devices that must be powered by USB. Which of the following specifications should the technician prioritize?
Question35: A user plugs in a laptop to the corporate network and the laptop is automatically assigned an IP address.
Which of the following server types was used to assign the IP address?
Question36: To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?
Question37: A user is connecting to a network via a Bluetooth hot-spot. Which of the following best describes this type of network?
Question38: A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?
Question39: A user with an older laptop is unable to connect to the office network after new access points were installed.
The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?
Question40: Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception?
Question41: Which of the following cloud models maintains access, even when a local internet outage occurs?
Question42: A technician is building a budget PC with a dual-core CPU, onboard sound and graphics, and a single SSD.
Which of the following power supply wattage levels is the most appropriate?
Question43: In a SOHO environment, a user wants to make sensitive, scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?
Question44: Which of the following components houses the MX record?
Question45: A company wants to save printing costs by restricting network printer use. The company implements a solution that requires employees to authenticate to the printer to release print jobs Which of the following has the company implemented?
Question46: After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased.
Which of the following should a technician most likely check on the printer?
Question47: The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?
Question48: A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?
Question49: A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
Question50: A technician is troubleshooting a recently installed printer that is leaving multiple lines and streaks on print jobs. Which of the following should the technician replace first?
Question51: A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?
Question52: A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed.
The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?
Question53: A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?
Question54: A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?
Question55: A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?
Question56: A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized.
Requirements for the primary array include the following:
* No need to be scalable
* Very fast on reads
* Fault tolerance of one drive
* Ability to function with only one drive
* Easily recoverable data
* High redundancy
* Minimum number of drives
Requirements for the secondary array include the following:
* Fault tolerance of one drive
* Total space of 600G3
* Best write performance
* Minimum number of drives
Instructions:
Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.
Question57: A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?
Question58: An engineer is building a workstation that requires the following components:
*An ATX motherboard
*A multi-core processor
*A dedicated graphics solution
*A SATA hard drive
*DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?
Question59: A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?
Question60: Which of the following should a technician use in DNS to map a device to an IPv6 address?
Question61: A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?
Question62: A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?
Question63: A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
Question64: A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?
Question65: A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?
Question66: A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer's requirements?
Question67: After moving a user's legacy workstation into a new private office that does not have a LAN connection, the technician is unable to connect to a wireless network. Which of the following is the most likely reason?
Question68: Which of the following components enables the input on a mobile device's touch screen?
Question69: A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
Question70: A technician is replacing a failed power supply in a ten-year-old computer When installing the customer- provided power supply, the technician discovers the ATX connector would not plug into the motherboard.
The customer wants a cost-effective solution. Which of the following should the technician do next?
Question71: An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?
Question72: A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?
Question73: A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?
Question74: A user reports that a computer has been randomly shutting down without warning. Which of the following is the most likely cause of the issue?
Question75: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?
Question76: Auser is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?
Question77: Which of the following translates a hostname to IP addresses?
Question78: A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
Question79: A user is unable to connect to network resources. A technician discovers that the user's device has an invalid static IP v dress. Which of the following should the technician configure on the user's device to request an IP address?
Question80: A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?
Question81: Each lime a user ties to print, the paper becomes stuck at the last stage of the print job and the user has to poll me paper out of the printer. Which of the following is me most likely cause?
Question82: While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?
Question83: While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?
Question84: A technician is configuring the BIOS of a new workstation. The machine will be used for data analytics, and the technician would like to maximize the performance of the CPU. Which of the following BIOS settings should the technician verify?
Question85: An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is
380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?
Question86: A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate
Fast game load times
Enough storage to have several games installed at once
High-end audio
No concern about cost
Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing Minimal cost, as long as it meets the requirements Running the current Windows OS
Question87: A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
Question88: While troubleshooting a user's smartphone issue, a technician notices that the display is visible but extremely hard to see. Which of the following is the most likely issue?
Question89: A user experiences a random BSOD while using a computer, but the operating system recovers as expected Which of the following symptoms would indicate the issue is related to RAM?
Question90: While reviewing options in the BIOS/UEFI settings page to fix a laptop issue, a support technician notices an option to clear existing TPM keys. Which of the following would most likely happen if the TPM is cleared?
Question91: A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?
Question92: An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand Which of the following is most likely the cause?
Question93: A company's RAID array has degraded performance and a blinking red light on one of the bays. Which of the following should a technician replace?
Question94: Following a security breach that revealed employee username and password information, an organization would like to implement additional security for users logging in to company devices. Which of the following would be the best solution for the organization to use?
Question95: An administrator configured multiple networked devices to store data that can be accessed as local storage.
Which of the following did the administrator create?
Question96: A user joins a conference call with a Bluetooth headset. Which of the following has the user created?
Question97: A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?
Question98: A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?
Question99: A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?
Question100: A human resources department uses a network shared with other departments to produce a variety of printed resources for legal retention. The human resources department only wants Its members to have access to these materials. Which of the following should the technician Implement?
Question101: A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
Question102: A technician recently reinstalled a previously virtualized application directly to a user's computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?
Question103: A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?
Question104: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
Question105: The display in a conference room has a ghost image that does not match the presentation Which of the following would test resolve the issue?
Question106: An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?
Question107: The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?
Question108: A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?
Question109: A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?
Question110: Which of the following devices is capable of dynamically distributing an IP address?
Question111: A technician installs a new printer for a workstation and tries to print a test page, but the page does not print.
The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?
Question112: A technician is installing a network interface card in a desktop computer. Which of the following connectors should the technician use to connect the card to the computer's motherboard?
Question113: A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?
Question114: An administrator is setting up a conference room for an important board of directors meeting. The chief operating officer has asked the administrator to make sure a redundant internet connection is available. The office only has one ISP. and the conference room equipment is currently configured using Ethernet. Which of the following should the administrator set up in order to ensure redundancy?
Question115: A technician is troubleshooting a burning smell on a desktop computer. The technician determines that the odor is coming from inside the device.
Which of the following should the technician do first?
Question116: A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?
Question117: A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?
Question118: The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?
Question119: Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email?
Question120: A user wants to create a VM on a computer. Which of the following should the user check first?
Question121: A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?
Question122: Which of the following solutions can help users who have the current Windows operating systems run legacy applications that are not supported under the latest applications?
Question123: A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?
Question124: An analyst has replaced the motherboard in a desktop computer that previously overheated. The analyst presses the power button, hears three beeps, and sees the screen is black.
Which of the following is the best action for the analyst to take to fix this issue?
Question125: An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently whenever they need to print legal sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)
INSTRUCTIONS
Using the dropdown menus, select from the available printer parts to replace only the faulty components on the office printer to resolve the stated issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question126: A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue?
Question127: An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?
Question128: When a page that was printed on a laser printer is touched. the image on the paper smears. Which of the following is most likely the cause of this issue?
Question129: Which of the following is the most likely use case for client-side virtualization for a software developer?
Question130: A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?
Question131: Which of the following internet connection types is most likely to be used in remote locations?
Question132: The output from print jobs a user submitted to a laser printer is missing the color yellow. The user has already attempted a cleaning cycle. Which of the following parts most likely needs to be replaced?
Question133: Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:
Question134: When a user first turns on a PC, the performance is fine, but the PC becomes slower the longer it is used. The PC is also experiencing random system crashes. Which of the following is most likely failing?
Question135: A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?
Question136: An internet service provider is delivering service through a copper medium with shared customer bandwidth.
Which of the following services has most likely been installed?
Question137: A laptop is displaying vertical lines in different colors on the screen. Which of the following components should a technician replace to most likely correct this issue?
Question138: Which of the following connectors can be used to charge most modern mobile devices and may have the capacity to send data audio and video?
Question139: A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?
Question140: A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop.
Which of the following should the technician use to install the device?
Question141: A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?
Question142: A technician replaced a failed PSU on a high-end workstation PC. Now, the PC fails to POST and does not stay turned on for more than five seconds. Which of the following power connections was most likely forgotten during installation?
Question143: A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?
Question144: A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.
No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?
Question145: A network technician needs to connect into the console of a switch. Which of the following connection types should the technician most likely utilize?
Question146: Which of the following involves installing an application on a server so several users can run the application concurrently without the need for local installation?
Question147: A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?
Question148: Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
Question149: A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?
Question150: A laptop's wireless speed has been very slow since a new router was installed The user thinks the issue is because the router is misconfigured Which of the following should a technician do first to diagnose this issue?
Question151: Which of the following is the best environment for an engineer to use for research purposes?
Question152: A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?
Question153: A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?
Question154: A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?
Question155: Which of the following is most likely used to control door access?
Question156: A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected. Which of the following steps should the technician take next?
Question157: A user regularly travels to multiple sites to take pictures with a mobile device and transfers those pictures to a computer via a removable SD card. Recently, the SD card was damaged and had to be replaced. Now, the user is unable to save pictures to the new SD card. Which of the following should the user verify first so pictures can be saved to the SD card?
Question158: A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
Question159: A company has implemented a policy that allows employees to use personal devices to perform work duties.
Which of the following policies should the technician activate to protect company information?
Question160: Which of the following network devices should a technician install in order to isolate voice traffic on the network?
Question161: A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?
Question162: A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?
Question163: Which of the following cloud service models is most likely to provide application patching?
Question164: Which of the following is a legacy, 15-pin cable type?
Question165: A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?
Question166: Which of the following cable types is the most suitable for delivering 10Gb speeds for distances over
328ft (100m) but under 1,312ft (400m)?
Question167: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?
Question168: A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer.
Which of the following should the technician do to remove the old filament and load the new one?
Question169: A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?
Question170: Which of the following cables replaced the Apple 30-pin connector and is also reversible?
Question171: A technician is preparing a redesigned conference room for a presentation. The presenter connects a laptop to the LCD projector, but a "No input source" error message is displayed on the LCD projector's screen.
However, the presentation is working on the laptop's LCD screen when in mirroring mode on the docking station. Which of the following troubleshooting steps should the technician take first?
Question172: A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?
Question173: Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
Question174: A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?
Question175: A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?
Question176: A technician needs to ensure all data communications on all network devices are encrypted when logging in to the console. Which of the following protocols should the technician enable?
Question177: Afield technician is responding to a ticket about an animated sign with double images. One image is stationary, and the other image is live. Which of the following is the cause of the issue?
Question178: A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:
Which of the following should the technician edit?
Question179: Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:
Which of the following is the most likely explanation?
Question180: An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:
Which of the following would be the BEST action to take next?
Question181: A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol. Which of the following device settings should the user configure to fix this issue?
Question182: A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?
Question183: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?
Question184: The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?
Question185: A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?
Question186: A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?
Question187: A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?
Question188: Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?
Question189: An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?
Question190: A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
Question191: A technician needs to verify that a newly installed RJ45 was correctly terminated. Which of the following should the technician use?
Question192: An employee is on a business trip and needs to upload daily conferences and meetings to the company's intranet. The uploading process is successful but was faster in the past. Which of the following is the most likely reason for the slowdown?
Question193: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?
Question194: A user with a custom hosts file is having difficulty connecting to a locally hosted site on a small office network. The technician cannot ping the server hostname from the user's computer. Which of the following should the technician ensure on the server?
Question195: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?
Question196: Which of the following devices is designed to monitor and filter incoming and outgoing network traffic?
Question197: A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?
Question198: Which of the following cloud models exclusively utilizes a local data center?
Question199: A user returns from a trip and discovers a computer that is connected to the LAN times out intermittently Upon investigation, a technician finds the RJ45 pin is not property terminated Which of the following networking tools is most appropriate to fix the issue?
Question200: Which of the following best describes metered utilization for cloud computing?
Question201: An administrator is replacing 15,000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?
Question202: Which of the following external monitor connections provides the highest possible resolution for a PC?
Question203: Which of the following wireless technologies has the MOST range and wireless throughput?
Question204: A company requires all users to have biometric identification enabled. Which of the following features in Windows provides this functionality?
Question205: A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?
Question206: Which of the following is the MAXIMUM power PoE+ provides?
Question207: A technician is preparing to set up a gaming computer with the following components:
* Discrete, high-end graphics card
* Video capture card
* High-end processor
* Multiple hard drives
* USB 3.0 hub
* Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
Question208: A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
Question209: A company has implemented a policy that allows employees to use personal devices to perform work duties.
Which of the following policies should the technician activate to protect company information?
Question210: A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?
Question211: Which of the following cables should be used when connecting a cable modem to a SOHO router?
Question212: A technician is setting up storage in a server that only has SAS connectors for storage. The technician wants the server to utilize RAID 10 for increased performance. Which of the following storage types should the technician install?
Question213: Which of the following types of devices MOST often uses a Thunderbolt cable?
Question214: A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC_ Which of the following steps should the technician take to troubleshoot this issue?
Question215: A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:
Question216: A user receives the following error when trying to reboot a computer:
Which of the following is the MOST likely cause of this error message?
Question217: A user has been unable to sync mobile data from a smartphone to the cloud. Upon investigation, the technician notices the user has a large number of applications installed on the smartphone. Which of the following should the technician do next to help sync the data successfully?
Question218: An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?
Question219: After a new network printer is installed and added to the print server, users are unable to install the printer.
However, the technician is able to install the printer when logged in to a user's computer as an administrator. Which of the following is the best option to allow all users to print to the new printer?
Question220: A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues.
Which of the following should the technician check NEXT?
Question221: A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?
Question222: A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?
Question223: A user reports poor performance on the application server.
INSTRUCTIONS
Click on Server 1 and Server 2 and review the information presented in each chart to determine which drives need to be replaced.
Select the appropriate replacement drive that should be used, for the least performance degradation to the server.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question224: A user built a new PC with parts sourced torn a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system Immediately shuts down. Which of the following is the MOST likely cause of this issue?
Question225: An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?
Question226: A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?
Question227: Which of the following is used to register inputs on a touch-screen monitor?
Question228: A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?
Question229: A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop.
Which of the following should the user do to most likely resolve the issue?
Question230: Which of the following standards supports MIMO technology?
Question231: Which of the following is the purpose of an IPv4 gateway?
Question232: A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?
Question233: A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?
Question234: A technician is running a 279ft (85m) network cable between buildings that will share conduit with a large power cable. Which of the following is the most appropriate cable for the technician to use for this project?
Question235: When a user powers on a computer, the fans start, but the machine does not POST. Which of the following is the first step a technician should take to troubleshoot this issue?
Question236: A financial institution needs a secure way to protect encryption keys used for unlocking chips on its credit cards Which of the following should the institution use?
Question237: A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?
Question238: A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?
Question239: A user is requesting a headset that can be physically connected to a laptop for online conference calls. Which of the following connections should the headset use?
Question240: A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?
Question241: A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the tray is wrinkled. Which of the following MOST likely caused the paper jams?
Question242: A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take next?
Question243: A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?
Question244: Which of the following is an advantage that OLED displays have over LCD displays?
Question245: A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:
Which of the following steps in the troubleshooting process does this series of commands represent?
Question246: A company in a large building uses a wireless network for its workstations. After a new company moves into the building on the floor below, the old company's wireless network begins experiencing connectivity Issues.
Which of the following is the most likely cause?
Question247: A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?
Question248: A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity?
Question249: A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe.
Which of the following form factors should the technician most likely install in the laptop?
Question250: A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
Question251: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?
Question252: A technician is replacing the power supply in a computer. Which of the following safety measures should the technician take to protect the computer?
Question253: A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
Question254: A technician receives a PC that frequently shuts down and has extremely loud fans. When the technician begins a stress test, the PC shuts down almost immediately. Which of the following should the technician do next?
Question255: Which of the following display characteristics would be most important to ensure screen images appear the same as printed output?
Question256: A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off.
Which of the following is the most likely cause of the failure?
Question257: A customer's laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?
Question258: A user reports that a software application functioned as expected the previous day, but this morning, the user is unable to launch the application. Which of the following describe what the technician should do next?
Question259: A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?
Question260: Which of the following DNS records is used to point to a mail server?
Question261: Which of the following types of RAM is typically used in servers?
Question262: A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?
Question263: A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
Question264: Which of the following services allows a remote user to access network resources?
Question265: A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?
Question266: Which of the following technologies can be used to harden guest virtual machines?
Question267: After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works.
Which of the following should a technician do to fix this issue?
Question268: A technician is setting up a video-editing workstation and the operating system is already installed on an internal M.2 drive.
The new workstation must meet the following requirements:
. Be able to edit files at the fastest speed
. Allow for disk failure without any downtime
Have 2TB of usable space
. Ensure the most robust fault tolerance
INSTRUCTIONS
Use the drop-down menus to select the appropriate RAID level, drive types, and drive sizes based on the requirements above. For each drive type that is selected, a corresponding drive size must also be selected.
Question269: Which of the following is used to implement network security polices for an environment?
Question270: A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
Question271: Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?
Question272: A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue?
Question273: A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?
Question274: A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?
Question275: A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?
Question276: A customer built a computer for gaming, sourcing individual components and then assembling the system.
The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
Question277: Which of the following does a DHCP reservation MOST likely apply to?
Question278: The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?
Question279: A technician has just installed a new SSD into a computer, but the drive is not appearing. Which of the following is most likely the reason's?
Question280: A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?
Question281: A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?
Question282: A technician is troubleshooting a computer that has random BSOD alerts and intermittently freezes during normal use. Performance degrades as the day goes on. No new software or hardware changes have been implemented. Freezing occurs under performance-intensive operations. Which of the following hardware components is most likely at fault?
Question283: A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?
Question284: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam_ Since the extemal webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following best describes the reason for this issue?
Question285: Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?
Question286: A user's Windows PC is unable to connect to the network at a new branch office that the user is visiting. A technician discovers the PC is unable to ping the local gateway. Which of the following commands should the technician use next?
Question287: Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?
Question288: A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?
Question289: Which of the following services is used to allocate IP addresses in an enterprise-wide environment?
Question290: An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?
Question291: An online retailer wants to save money and is considering migrating to the public cloud so peak is over.
Which of the following BEST describes this aspect of cloud computing?
Question292: A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?
Question293: A technician tries installing different toners to fix a printer that is printing blank pages, but the issue persists.
Which of the following is most likely causing the issue?
Question294: A user routinely connects and disconnects multiple devices from a laptop. Which of the following options should a technician recommend to facilitate ease of user mobility?
Question295: A technician is troubleshooting a laptop that shuts down intermittently When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover Which of the following should the technician do next?
Question296: A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?
Question297: A technician is connecting a hands-free car system via Bluetooth. Which of the following is a security feature that should be used for this task?
Question298: Several storms cause mission-critical servers to go offline unexpectedly A server also goes offline suddenly due to haroNvare failure Upon assessment the company purchases new UPSs to condition power and allow the OSs to shut down gracefully in the event of a power failure However, the UPSs are delayed due to supply chain issues Which of the following can balance a cost-effective solution with uptime requirements?
Question299: Which of the following is the maximum distance Cat 5, Cat 5e, Cat 6, and Cat 6a cables can be ran?
Question300: A sales team user is attending a conference and wants a mobile device that allows the user to quickly collect contact information from as many potential leads as possible. Which of the following connection methods should a technician configure for the user?
Question301: Which of the following server types can dynamically assign primary and secondary DNS?
Question302: A classroom projector, which is turned on, displays a flashing LED code but does not have any video output.
Which of the following should a technician do to resolve the issue?
Question303: A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?
Question304: Which of the following allows several websites from different companies to be housed on the same virtual server?
Question305: A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?
Question306: After a company upgraded its network infrastructure, a user's desktop has been experiencing slow network speeds. Which of the following should a technician do first to improve desktops connectivity performance?
Question307: A company is designing a data center environment where a critical requirement is highly available computing.
Which of the following types of memory should an administrator choose to install in the servers?
Question308: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?
Question309: A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue.
Which of the following is the most likely cause of the laptop's issues?
Question310: A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?
Question311: A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
Question312: A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?
Question313: A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?
Question314: Which of the following DNS record types is used to direct email to a mail server?
Question315: A technician is setting up a workstation to use FTP. Which of the following ports does the technician need to enable?
Question316: The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?
Question317: A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message:
no source found
The user tries multiple cables and inputs on the projector Which of the following should the user try next?
Question318: A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor. The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do first?
Question319: Which of the following networking devices will most likely need to be installed in between the ISP running DOCSIS and the LAN in a SOHO environment?
Question320: A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible.
Which of the following BEST satisfies this requirement?
Question321: Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
Question322: A management team is concerned about enterprise devices that do not have any controls in place. Which of the following should an administrator implement to address this concern?
Question323: Which of the following cables provides the best performance with the least EMI?
Question324: A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
Question325: A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected.
Which of the following should the user configure to get the expected result?
Question326: A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?
Question327: Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi
Shared Key: CompTIA
Router Password: Secure$1
Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
Smartphone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS
Configure Laura's wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the situation, please click the Reset All button.
Question328: A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?
Question329: A user is unable to access the internet, but other users in the same office are not having an issue. All users' devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?
Question330: A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?
Question331: A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?
Question332: A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?
Question333: An IT specialist sets up a wireless router in a SOHO environment. Afterwards, several devices cannot access the internet and are assigned IP addresses starting with 169.254. Which of the following is the best action to resolve this issue?
Question334: A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?
Question335: Which of the following port numbers is used for a file transfer?
Question336: A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?
Question337: A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?
Question338: A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?
Question339: Which of the following describes the BEST use case for a client-side hypervisor?
Question340: A user is receiving many unsolicited emails. Which of the following controls can be configured to best reduce these types of emails?
Question341: A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer's need?
Question342: A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?
Question343: A technician is setting up a new workstation at a customer's office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?
Question344: Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?
Question345: A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most economical way. Which of the following should the help desk recommend?
Question346: A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.
Question347: An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be done next?
Question348: A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No signal input
Which of the following describes the FIRST action that should be taken?
Question349: Employees are concerned about sensitive data being printed on a shared multifunction printer located in a high-traffic hallway. Which of the following should a technician do to address this concern?
Question350: Which of the following is used to verify if a NIC port can send and receive data?
Question351: A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?
Question352: When a user's workstation is turned on, a message displays indicating that the date and time are incorrect.
Other computers on the network do not display this message. Which of the following is the most likely cause of this issue?
Question353: A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?
Question354: A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?
Question355: A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?
Question356: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?
Question357: A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?
Question358: Which of the following components houses the MX record?
Question359: A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?
Question360: A technician is setting up three web servers foe a retail company that takes online orders for its products.
Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently?
Question361: A SOHO user's network printer has been without power for the last few days. After turning the printer back on, the user cannot connect to it. Which of the following is the most probable cause?
Question362: A security team wants to implement compliance controls that only permits the installation of company- approved software on user laptops. Which of the following should the IT department deploy?
Question363: A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?
Question364: A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of the following should the technician do?
Question365: A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?
Question366: To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
Question367: A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?
Question368: A technician attempts to join a Windows client to a domain but receives the following error:
An attempt to resolve the hostname has failed.
The technician generates the display shown below utilizing ipconfig /all.
Which of the following is the most likely reason for the error?
Question369: A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?
Question370: A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?
Question371: A department is upgrading its printers and wants to save money on consumables. Which of the following printer features would allow the department to cut costs?
Question372: A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi- Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?
Question373: Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user' s issue?
Question374: A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?
Question375: A company needs to print several copies of a multipage document with the least consumption of resources possible. Which of the following settings will best accomplish this task?
Question376: A recently installed printer is incorrectly aligning printed documents Which of the following should the technician do first to fix this issue?
Question377: A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?
Question378: A technician is troubleshooting a PoE phone that will not turn on. When a laptop is plugged directly into the switchport for the phone the technician sees a data link LED and activity. Which of the following tools should the technician use to verify PoE availability to the phone?
Question379: A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?
Question380: A user reports a workstation is having the following issues:
OS performance is slow
. The workstation turns off randomly from time to time
. The fans are running loudly
Which of the following is most likely the cause?
Question381: Which of the following printing initiatives would be best to accomplish environmentally friendly objectives?
Question382: A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?
Question383: Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?
Question384: Which of the following network devices operates as a bridge function?
Question385: Which of the following display types is available for laptops?
Question386: A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?
Question387: Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?
Question388: Which of the following allows for a beam of light to transmit data through a flexible cable?