Question1: A technician installs a new printer for a workstation and tries to print a test page, but the page does not print.
The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?
Question2: A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?
Question3: A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?
Question4: Which of the following wireless technologies is used by mobile devices to process payments at kiosks?
Question5: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?
Question6: A user's device needs more memory, so a technician installs extra RAM with the following specifications
2 x8Gb DDR3-1066(PC3-S500) 1 x 16Gb DDR3-1333 (PC3-10600)
Which of the following speeds would maximize reliability?
Question7: A technician is troubleshooting a PC that has been experiencing random system crashes. The technician has already checked the hard drive and the RAM, and both were in good working order. Which of the following steps should the technician take next to troubleshoot the system crashes?
Question8: Which of the following environments can be set up to keep any device from communicating with a virtual machine over the network?
Question9: A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
Question10: Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user' s issue?
Question11: During an OS migration, a technician is unable to find compatible current software for a specialized hardware device. Which of the following actions should the technician take to complete the migration?
Question12: When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage.
Which of the following should the technician do next?
Question13: A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists. Which of the following would best establish the connection in minimal time?
Question14: An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand Which of the following is most likely the cause?
Question15: A sales team user is attending a conference and wants a mobile device that allows the user to quickly collect contact information from as many potential leads as possible. Which of the following connection methods should a technician configure for the user?
Question16: A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.
No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?
Question17: A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
Question18: Which of the following protocols provides the fastest bandwidth?
Question19: A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?
Question20: Which of the following DNS records is used to look up the IP address assigned to a domain name?
Question21: A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?
Question22: A user's desktop computer is connected via an Ethernet cable and often drops the connection. When the computer does connect, the network speeds are normal. No other network users on the same floor are reporting issues. The administrator verified that all authentication systems are working as intended and the Ethernet cable was replaced. Which of the following is the most likely cause of the issue?
Question23: An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check NEXT to help troubleshoot the issue?
Question24: A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly.
Which of the following needs to be enabled for the hypervisor to run?
Question25: A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?
Question26: A technician is putting RJ45 connectors on Cat 6 cables. Which of the following tools should the technician use to secure the connectors?
Question27: A classroom projector, which is turned on, displays a flashing LED code but does not have any video output.
Which of the following should a technician do to resolve the issue?
Question28: Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?
Question29: A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either. Which of the following should the technician do next?
Question30: Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?
Question31: A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?
Question32: Which of the following best describes metered utilization for cloud computing?
Question33: A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?
Question34: A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading.
The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?
Question35: An administrator needs to configure RAID for a video-rendering workstation at minimal cost. The solution should have high read/write performance and maximum drive storage utilization. Redundancy is not a concern. Which of the following RAID configurations should the administrator use?
Question36: A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?
Question37: A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?
Question38: Which of the following services allows a remote user to access network resources?
Question39: A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?
Question40: A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?
Question41: A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?
Question42: A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe.
Which of the following form factors should the technician most likely install in the laptop?
Question43: Each lime a user ties to print, the paper becomes stuck at the last stage of the print job and the user has to poll me paper out of the printer. Which of the following is me most likely cause?
Question44: A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?
Question45: A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
Question46: A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following components should the technician replace next?
Question47: An employee who travels worldwide wants a workstation to perform the same whether the workstation is in the corporate office environment or elsewhere. Which of the following should a technician implement?
Question48: A technician is setting up a video-editing workstation and the operating system is already installed on an internal M.2 drive.
The new workstation must meet the following requirements:
. Be able to edit files at the fastest speed
. Allow for disk failure without any downtime
Have 2TB of usable space
. Ensure the most robust fault tolerance
INSTRUCTIONS
Use the drop-down menus to select the appropriate RAID level, drive types, and drive sizes based on the requirements above. For each drive type that is selected, a corresponding drive size must also be selected.
Question49: A user is testing a new operating system that is contained on a USB drive. The user wants the new OS to load automatically when the computer is powered on. Which of the following should the user configure?
Question50: A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
Question51: A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?
Question52: A technician is preparing to set up a gaming computer with the following components:
Discrete, high-end graphics card
Video capture card
High-end processor
Multiple hard drives
USB 3.0 hub
Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
Question53: A technician receives a PC that frequently shuts down and has extremely loud fans. When the technician begins a stress test, the PC shuts down almost immediately. Which of the following should the technician do next?
Question54: A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?
Question55: A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?
Question56: A user reports poor performance on the application server.
INSTRUCTIONS
Click on Server 1 and Server 2 and review the information presented in each chart to determine which drives need to be replaced.
Select the appropriate replacement drive that should be used, for the least performance degradation to the server.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question57: A user reports intermittent connectivity. The technician checks the network logs and sees the following output:
Interface 0/1 Status Up
Interface 0/1 Status Down
Interface 0/1 Status Up 13:03:20
Interface 0/1 Status Down 13:04:10
Switch elected as Root bridge
Interface 0/1 Status Up 13:05:40
Which of the following is the most likely reason for this issue?
Question58: A company wants to add virtual servers to handle unusually high web traffic usage. Which of the following is the most efficient way?
Question59: A desktop technician is helping a customer choose a laptop configuration for the customer's child. The child will use the computer primarily for school-related activities, and the computer should be as inexpensive as possible. Which of the following disk configurations should the technician suggest to the customer?
Question60: A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
Question61: A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?
Question62: A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?
Question63: A technician installed a high-end graphics card in a desktop, and now, the desktop randomly shuts down during operations. Which of the following should the technician do next?
Question64: Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results.
Which of the following steps should the technician take first to correct this issue?
Question65: A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?
Question66: A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone.
Which of the following is the MOST likely cause of the issue?
Question67: A user reports that a laptop's display is too dim. Which of the following should a technician try first to troubleshoot the issue?
Question68: A technician is troubleshooting a laptop that displays a blank screen when the user turns it on. The technician shines a flashlight into the LCD and sees a faint image. Which of the following is the most likely cause of the issue?
Question69: A technician is setting up storage in a server that only has SAS connectors for storage. The technician wants the server to utilize RAID 10 for increased performance. Which of the following storage types should the technician install?
Question70: A technician is upgrading a user's laptop from an HDD to an SSD. The user's laptop only has a single bay for a hard drive. Which of the following characteristics of the SSD is the most important in this scenario?
Question71: Which of the following would prevent a virtual machine from communicating with any endpoints on a network or the internet?
Question72: Which of the following devices is designed to monitor and filter incoming and outgoing network traffic?
Question73: Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?
Question74: A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol. Which of the following device settings should the user configure to fix this issue?
Question75: Which of the following cables provides the best performance with the least EMI?
Question76: A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?
Question77: A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take next?
Question78: An application developer formats and reconfigures a development PC after every application test is complete.
Which of the following is the best way to improve the efficiency of this process?
Question79: A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?
Question80: An engineer is building a workstation that requires the following components:
An ATX motherboard
A multi-core processor
A dedicated graphics solution
A SATA hard drive
DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?
Question81: A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?
Question82: A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?
Question83: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?
Question84: A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?
Question85: A customer reports that a printer is only printing misaligned images. Which of the following should the technician do to correct the issue?
Question86: A salesperson is unable to reach the internet from a home office PC A support technician wants to verify the router is receiving a valid public IP address Which of the Wowing is a valid public IP address in this scenario?
Question87: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?
Question88: A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?
Question89: A projector has been shutting down after 30 minutes of use, and it has a strange smell The technician confirms the power source is not the cause of the issue Which of the following steps should the technician take next to resolve this issue?
Question90: A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?
Question91: A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?
Question92: Which of the following components enables the input on a mobile device's touch screen?
Question93: A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?
Question94: A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate
Fast game load times
Enough storage to have several games installed at once
High-end audio
No concern about cost
Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing Minimal cost, as long as it meets the requirements Running the current Windows OS
Question95: Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:
Which of the following is the most likely explanation?
Question96: Which of the following devices is used to implement ACL polices for an environment?
Question97: Which of the following allows a switch to be divided into separate logical networks?
Question98: Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?
Question99: A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?
Question100: A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?
Question101: A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?
Question102: An IT specialist compares Bluetooth and NFC technologies for mobile device connectivity. Which of the following statements accurately describes a key difference between the two?
Question103: A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?
Question104: A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected.
Which of the following should the user configure to get the expected result?
Question105: Which of the following network devices is needed to direct packets to networks outside of the LAN?
Question106: A customer's laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?
Question107: A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank's need?
Question108: A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?
Question109: A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?
Question110: A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?
Question111: A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this situation?
Question112: Every time a user tries to print a multipage document, the user is unable to print on both sides of the page.
Which of the following settings will most likely resolve this issue?
Question113: A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?
Question114: A company's RAID array has degraded performance and a blinking red light on one of the bays. Which of the following should a technician replace?
Question115: A user has been unable to sync mobile data from a smartphone to the cloud. Upon investigation, the technician notices the user has a large number of applications installed on the smartphone. Which of the following should the technician do next to help sync the data successfully?
Question116: A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?
Question117: Which of the following wireless technologies has the MOST range and wireless throughput?
Question118: A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company' s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?
Question119: A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
Question120: A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
Question121: A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer.
Which of the following should the technician do to remove the old filament and load the new one?
Question122: A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
Question123: Which of the following is used to define a range of IP addresses available to assign using DHCP?
Question124: A user reports that the printouts from a laser printer have lines and smudges on them. The printer is also intermittently misfeeding the paper. Which of the following components should a technician replace to address this issue?
Question125: A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?
Question126: A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of
169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?
Question127: A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?
Question128: A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?
Question129: An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
Question130: A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?
Question131: Which of the following video cables can carry an audio signal?
Question132: A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.
The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.
INSTRUCTIONS
Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly There are 3 steps and the simulation starts on step 1.
Question133: An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is
380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?
Question134: A technician is building a budget PC with a dual-core CPU, onboard sound and graphics, and a single SSD.
Which of the following power supply wattage levels is the most appropriate?
Question135: A laptop is displaying vertical lines in different colors on the screen. Which of the following components should a technician replace to most likely correct this issue?
Question136: A user is requesting a headset that can be physically connected to a laptop for online conference calls. Which of the following connections should the headset use?
Question137: A technician is trying to set up a computer to dual boot from both Windows and Linux. The technician believes that a setting is preventing the computer from accessing the flash drive with the OS image prior to loading the OS. Which of the following settings should the technician check?
Question138: An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?
Question139: When installing a network printer, a technician needs to ensure the printer is available after a network is restarted. Which of the following should the technician set up on the printer to meet this requirement?
Question140: To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?
Question141: A user is receiving many unsolicited emails. Which of the following controls can be configured to best reduce these types of emails?
Question142: An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating?
Question143: A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?
Question144: A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?
Question145: An administrator is replacing a cable that uses a DB9 connector VVhich of the following cables is the administrator replacing?
Question146: A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
Question147: After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.
Which of the following should a technician do first to troubleshoot this issue?
Question148: Which of the following describes metered utilization of cloud resources?
Question149: A large office is eliminating all personal primers for VIP staff members and replacing these devices with one enterprise MFP. Human resources staff members are concerned about printing confidential documents on the new device. Which of the following best addresses this concern?
Question150: A customer built a computer for gaming, sourcing individual components and then assembling the system.
The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
Question151: A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?
Question152: A user reports that, despite manually changing the date and time on a computer, the changes always revert after the computer is turned off for a period of time. Which of the following should the technician consider first?
Question153: Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?
Question154: A technician is unable to connect to a network device via SSH_ Which of the following cables should the technician use as an alternative connection method with a laptop?
Question155: An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?
Question156: An engineer is building a workstation that requires the following components:
*An ATX motherboard
*A multi-core processor
*A dedicated graphics solution
*A SATA hard drive
*DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?
Question157: A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message:
no source found
The user tries multiple cables and inputs on the projector Which of the following should the user try next?
Question158: Which of the following allows for a beam of light to transmit data through a flexible cable?
Question159: Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
Question160: A technician needs to provide a new employee with a phone number for their company mobile phone. Which of the following is the most cost-effective and professional way to complete this task?
Question161: A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off.
Which of the following is the most likely cause of the failure?
Question162: A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?
Question163: A user needs to upgrade a PC in order to run the latest 3-D design software. Which of the following components should the user upgrade to best meet this requirement?
Question164: A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading.
The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?
Question165: Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
Question166: Which of the following cables should be used when connecting a cable modem to a SOHO router?
Question167: A technician is configuring the settings on a multifunction printer so the device can be shared across the LAN_ Which of the following should the technician do to enable the printer to be shared across the network?
Question168: A laser printer, which is located in a large office, has a leaky toner cartridge. Some toner spilled into the printer when the cartridge was removed.
Which of the following is the best way to clean up the toner?
Question169: A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:
Which of the following is causing the issue?
Question170: A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?
Question171: A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?
Question172: A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?
Question173: When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?
Question174: A company wants to save printing costs by restricting network printer use. The company implements a solution that requires employees to authenticate to the printer to release print jobs Which of the following has the company implemented?
Question175: A user receives the following error when trying to reboot a computer:
Which of the following is the MOST likely cause of this error message?
Question176: An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently whenever they need to print legal sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)
INSTRUCTIONS
Using the dropdown menus, select from the
available printer parts to replace only the
faulty components on the office printer to
resolve the stated issues.
If at any time you would like to bring back
the initial state of the simulation, please click the Reset All button.
Question177: A company needs to develop a disaster recovery solution based on virtual machines. Which of the following service models is the most suitable?
Question178: A technician is selecting a power supply for a new computer. There will be a large number of connected devices that must be powered by USB. Which of the following specifications should the technician prioritize?
Question179: Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?
Question180: A salesperson is unable to use a personal device to access emails and calendar features at a client site but was able to use the device while at the office. Which of the following policies has been enforced on the salesperson's mobile device?
Question181: Which of the following services is used to allocate IP addresses in an enterprise-wide environment?
Question182: A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?
Question183: A user wants to print files from an overseas office using a shared network folder. The user's laptop has no public-facing internet connectivity. Which of the following can be used to print from the shared network folder?
Question184: Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
Question185: When turning on a workstation, a technician observes the following message:
"Bootable device not found."
The technician verifies the correct boot order in the BIOS. Which of the following steps should the technician take next?
Question186: A user routinely connects and disconnects multiple devices from a laptop. Which of the following options should a technician recommend to facilitate ease of user mobility?
Question187: A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?
Question188: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
Question189: A customer's phone no longer charges fully The phone only charges to 67% and then stops_ Which of the following should be replaced to resolve this issue?
Question190: A technician wants to upgrade a computer to a new Windows version. The Windows Upgrade Advisor states that the computer is not compatible with the new Windows version due to a lack of TPM 2.0 support. Which of the following should the technician do next?
Question191: When a user first turns on a PC, the performance is fine, but the PC becomes slower the longer it is used. The PC is also experiencing random system crashes. Which of the following is most likely failing?
Question192: A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following setting areas should be used to fix this issue?
Question193: A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?
Question194: A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?
Question195: Which of the following describes the difference between a DNS server and a DHCP server?
Question196: A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
Question197: Which of the following solutions can help users who have the current Windows operating systems run legacy applications that are not supported under the latest applications?
Question198: A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?
Question199: Which of the forming connector types would best suit a company that experiences a large volume of internet traffic?
Question200: Which of the following servers is used to collect data and information about events from a network-connected host?
Question201: A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?
Question202: A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost- effective solution to monitor the traffic?
Question203: A user reports that their desktop PC does not turn on. Which of the following components would most likely cause the issue?
Question204: A system administrator has been tasked with allowing SMTP traffic through the system's host-based firewall.
Which of the following ports should the administrator enabled?
Question205: A user is unable to access the internet, but other users in the same office are not having an issue. All users' devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?
Question206: A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?
Question207: A security team wants to implement compliance controls that only permits the installation of company- approved software on user laptops. Which of the following should the IT department deploy?
Question208: A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?
Question209: A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
Question210: A server administrator is building a new application server. Which of the following, RAID levels provides MAXIMUM performance and redundancy?
Question211: A technician is replacing a failed power supply in a ten-year-old computer When installing the customer- provided power supply, the technician discovers the ATX connector would not plug into the motherboard.
The customer wants a cost-effective solution. Which of the following should the technician do next?
Question212: Which of the following is the best example of SaaS?
Question213: A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?
Question214: A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?
Question215: Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?
Question216: A department is upgrading its printers and wants to save money on consumables. Which of the following printer features would allow the department to cut costs?
Question217: A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?
Question218: Users are complaining that the audio from a presenter is choppy and unintelligible Which of the following is causing the issue?
Question219: A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?
Question220: A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
Question221: Which of the following tools is best to track where an Ethernet cable is patched?
Question222: Which of the following wireless standards can operate in the 6GHz frequency range?
Question223: A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?
Question224: After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next?
Question225: A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?
Question226: A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the most likely cause of the cursor issue?
Question227: A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop.
Which of the following should the user do to most likely resolve the issue?
Question228: A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?
Question229: A technician recently reinstalled a previously virtualized application directly to a user's computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?
Question230: An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?
Question231: An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message:
Configuration information could not be read from the domain controller, either because the machine is unavailable or because access is denied.
Which of the following will resolve this issue?
Question232: In which of the following places is a laptop's wireless antenna MOST likely located?
Question233: A technician needs to verify that a newly installed RJ45 was correctly terminated. Which of the following should the technician use?
Question234: A user has been having issues charging a laptop after turning it on and has noticed the laptop screen is dim.
Which of the following components most likely needs to be replaced?
Question235: A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:
* USB badge reader
* USB badge printer
* USB signature pad
* 3.5mm headset
* HDMI external monitor
* Mouse
Which of the following is the best way to meet the user's requirement?
Question236: Which of the following does a DHCP reservation MOST likely apply to?
Question237: A technician replaced a failed PSU on a high-end workstation PC. Now, the PC fails to POST and does not stay turned on for more than five seconds. Which of the following power connections was most likely forgotten during installation?
Question238: A user reported that a laptop would no longer turn on after the battery was depleted, even though the laptop was charged the night before. An on-site technician was dispatched with a spare laptop and verified that the AC adapter and power cord were functional. Which of the following was the most likely cause of the issue?
Question239: Which of the following is used to register inputs on a touch-screen monitor?
Question240: A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?
Question241: A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?
Question242: A company needs to print several copies of a multipage document with the least consumption of resources possible. Which of the following settings will best accomplish this task?
Question243: Which of the following is used to verify if a NIC port can send and receive data?
Question244: A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to most likely resolve the issue?
Question245: Which of the following BEST describes the main function of a web server?
Question246: Which of the following cloud-computing concepts describes an environment in which various internal VM servers for a specific organization are stored within both a physical server and a cloud environment?
Question247: A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible.
Which of the following BEST satisfies this requirement?
Question248: Which of the following internet connection types would be the most readily available for users located on unimproved land that lacks infrastructure?
Question249: A user's mobile device can back up classified files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue?
Question250: A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?
Question251: Which of the following network devices should a technician install in order to isolate voice traffic on the network?
Question252: A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?
Question253: Which of the following is a valid use for PaaS?
Question254: A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue?
Question255: To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
Question256: A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?
Question257: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?
Question258: A technician sets up secure print and configures an NFC device that will authenticate users for access. Which of the following will the NFC device most likely use to authenticate?
Question259: A company is designing a data center environment where a critical requirement is highly available computing.
Which of the following types of memory should an administrator choose to install in the servers?
Question260: An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?
Question261: A technician is troubleshooting a PoE phone that will not turn on. When a laptop is plugged directly into the switchport for the phone the technician sees a data link LED and activity. Which of the following tools should the technician use to verify PoE availability to the phone?
Question262: A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?
Question263: Which of the following printing initiatives would be best to accomplish environmentally friendly objectives?
Question264: Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?
Question265: A user reports that a laser printer's toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the following should be replaced to ensure proper printouts?
Question266: A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?
Question267: An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network.
Which of the following diagnostic steps should the technician take first?
Question268: A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?
Question269: Which of the following display types is available for laptops?
Question270: A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?
Question271: A technician wants to monitor network statistics for devices communicating with one another on the local subnet Which of the following devices should the technician install.
Question272: A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?
Question273: A user has been unable to configure a smart device to play audio on a new Bluetooth speaker. A technician confirms that Bluetooth is enabled on both devices. Which of the following should the technician do to ensure the pairing is successful?
Question274: Which of the following connectors is found on an optical networking cable?
Question275: A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?
Question276: Which of the following types of connectors does an IDE hard drive use for power?
Question277: A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?
Question278: A technician is working on a RAID 1 array that is apparently degraded. The technician verifies the RAM and power are both operating as expected. Which of the following can the technician do to further isolate the issue?
Question279: A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
Question280: A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?
Question281: A graphic designer needs a RAID solution for design work. The solution needs to provide speed and redundancy. Which of the following RAID solutions should be installed?
Question282: A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:
Which of the following is the MOST likely cause of this issue?
Question283: Which of the following protocols requires port 3389 to be open?
Question284: A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?
Question285: A regularly used laser printer is printing vertical lines on each page_ Which of the following should the technician do first?
Question286: A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most economical way. Which of the following should the help desk recommend?
Question287: Which of the following is a characteristic of cloud computing that prioritizes reliability?
Question288: Which of the following could a user employ to maximize module bandwidth when selecting memory for a high-end gaming computer?
Question289: An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?
Question290: The SSD in a user's computer failed. A technician is replacing the SSD and would like to mitigate future failures given the user often runs many programs. Which of the following is the best solution?
Question291: A user is attempting to connect a streaming media device to a hotel's tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?
Question292: A technician is replacing a failed drive in a RAID 5 array Which of the following is the first step the technician should take before hot swapping the drive out of the array?
Question293: Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?
Question294: A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues.
Which of the following should the technician check NEXT?
Question295: A user indicates that a laptop is not performing well. A technician determines the laptop has a conventional HDD and that installing a SSD will improve the laptop's performance. Which of the following lists of steps describes what the technician should do to complete the upgrade with the LEAST amount of downtime?
Question296: A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?
Question297: Which of the following cloud models provides hardware environment equivalent components to develop a solution?
Question298: A company wants to get the fastest network speeds possible between nearby locations. If all technologies are available, which of the following connection types should the company use?
Question299: A user working in the field reported the GPS stopped working on a phone. The user's older, in-car GPS continued to function. Later, the user reported that the phone's GPS started working again. Which of the following MOST likely caused the phone's GPS to fail?
Question300: A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?
Question301: A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi- Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify first?
Question302: After moving a user's legacy workstation into a new private office that does not have a LAN connection, the technician is unable to connect to a wireless network. Which of the following is the most likely reason?
Question303: Which of the following types of devices MOST often uses a Thunderbolt cable?
Question304: A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?
Question305: Which of the following translates a hostname to IP addresses?
Question306: A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?
Question307: A user is unable to connect to network resources. A technician discovers that the user's device has an invalid static IP v dress. Which of the following should the technician configure on the user's device to request an IP address?
Question308: A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors.
Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?
Question309: A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?
Question310: An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue.
Which of the following steps should the administrator take next?
Question311: A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?
Question312: A technician needs to troubleshoot a user's smartphone that will not connect to its wireless provider's service.
Which of the following should the technician check first?
Question313: Which of the following is the MAXIMUM power PoE+ provides?
Question314: A technician is mitigating threats to web clusters. Which of the following tools is the most appropriate for a technician to use to mitigate unwanted traffic against the web clusters' public-facing interface?
Question315: Which of the following is an email authentication method designed to detect email spoofing by attaching a digital signature to outgoing email?
Question316: Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?
Question317: A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?
Question318: A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network.
Which of the following steps should the technician take to resolve the issue?
Question319: A technician is setting up a new workstation at a customer's office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?
Question320: New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?
Question321: A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?
Question322: Which of the following cable types is the most suitable for delivering 10Gb speeds for distances over 328ft (100m) but under 1,312ft (400m)?
Question323: A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?
Question324: An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?
Question325: Which of the following can a user utilize to share their mobile phone connection with their laptop?
Question326: A technician is configuring the BIOS of a new workstation. The machine will be used for data analytics, and the technician would like to maximize the performance of the CPU. Which of the following BIOS settings should the technician verify?
Question327: A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected. Which of the following steps should the technician take next?
Question328: Which of the following virtualization technologies is best suited for running microservices?
Question329: Which of the following DNS records is used to point to a mail server?
Question330: A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?
Question331: A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?
Question332: A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.
Question333: A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?
Question334: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?
Question335: A user's laptop is having performance issues when the user downloads large tiles over the internet. Other users with newer laptops are not experiencing any performance issues. Which of the following components should the technician replace?
Question336: A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
Question337: Which of the following is used primarily for archiving data?
Question338: Several storms cause mission-critical servers to go offline unexpectedly A server also goes offline suddenly due to haroNvare failure Upon assessment the company purchases new UPSs to condition power and allow the OSs to shut down gracefully in the event of a power failure However, the UPSs are delayed due to supply chain issues Which of the following can balance a cost-effective solution with uptime requirements?
Question339: A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
Question340: A technician is setting up a workstation to use FTP. Which of the following ports does the technician need to enable?
Question341: A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?
Question342: A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?
Question343: A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?
Question344: A technician is troubleshooting poor printing quality on an inkjet printer. The pages have white lines running through the text and graphics. Which of the following is the most likely cause?
Question345: A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?
Question346: A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?
Question347: A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?
Question348: An administrator wants to replace a fiber-optic cable. Which of the following should the administrator most likely use?
Question349: A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the tray is wrinkled. Which of the following MOST likely caused the paper jams?
Question350: A technician is having issues replacing a laptop's wireless card because the cover seems to be stuck Which of the following should the technician do next to troubleshoot this issued
Question351: A help desk technician is tasked with moving a user's computer to a makeshift office for renovations. Upon moving the computer, the technician notices the network card will not utilize anything beyond 10Mbps half- duplex. Which of the following is the most likely issue?
Question352: A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the best solution for the developer?
Question353: A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?
Question354: A technician needs to select PC components with a minimal number of visible internal cables. Which of the following should the technician use?
Question355: Which of the following DNS records would an administrator change to redirect email flow?
Question356: The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?