EMT Practice Test

1. Question Content...

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Question1: A technician wants to improve password security after several users admitted to using very simple passwords.
Which of the following is the best way to resolve this issue?

Question2: A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering attacks is the user experiencing?

Question3: A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

Question4: A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines. Which of the following is the administrator referring to?

Question5: A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Question6: A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

Question7: A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Question8: A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

Question9: The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Question10: A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

Question11: A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task*?

Question12: Which of the following is MOST likely used to run .vbs files on Windows devices?

Question13: A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

Question14: A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

Question15: A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:
Protocol/PortActionDirection
1 AllowOut
445 BlockOut
53 BlockOut
123 BlockOut
80 BlockOut
Which of the following ports should be opened to allow for DNS recursion?

Question16: A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

Question17: A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Question18: A user's company phone has several pending software updates. A technician completes the following steps:
*Rebooted the phone
*Connected to Wi-Fi
*Disabled metered data
Which of the following should the technician do next?

Question19: A technician is adding some Windows 10 workstations to the corporate domain. A script was able to add the majority of the workstations, but failed on a couple. Which of the following menus should the technician check in order to complete the task manually?

Question20: A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

Question21: A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?

Question22: A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?

Question23: Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

Question24: A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?

Question25: Which of the following should be used to control security settings on an Android phone in a domain environment?

Question26: A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

Question27: A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Question28: A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.
Which of the following should a network administrator do to BEST prevent data theft within the call center?

Question29: Which of the following operating systems is considered closed source?

Question30: A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

Question31: A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?

Question32: A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Question33: A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Question34: A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

Question35: An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements?

Question36: A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

Question37: A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Question38: A user's company phone was stolen. Which of the following should a technician do next?

Question39: A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully.
The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

Question40: A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Question41: The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around.
Which of the following should a technician perform to troubleshoot the issue?

Question42: An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

Question43: Which of the following change management documents includes how to uninstall a patch?

Question44: A company is looking lot a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?

Question45: A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

Question46: A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

Question47: The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Question48: A user installed a new computer game. Upon starting the game, the user notices the frame rates are low.
Which of the following should the user upgrade to resolve the issue?

Question49: A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

Question50: A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Question51: A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Question52: A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Question53: A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

Question54: A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Question55: A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

Question56: During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

Question57: A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

Question58: A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?

Question59: An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

Question60: A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?

Question61: A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Question62: A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Question63: Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?

Question64: Which of the following language types enables the automation of tasks?

Question65: A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?

Question66: Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?

Question67: Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Question68: A user's Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

Question69: A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer, thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

Question70: A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Question71: A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?

Question72: A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

Question73: A change advisory board authorized a setting change so a technician is permitted to Implement the change.
The technician successfully implemented the change. Which of the following should be done next?

Question74: Which of the following threats will the use of a privacy screen on a computer help prevent?

Question75: A user wants to back up a Windows 10 device. Which of the following should the user select?

Question76: While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Question77: A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Question78: A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Question79: A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

Question80: A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

Question81: In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Question82: A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?

Question83: A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

Question84: A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?

Question85: A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items.
Which of the following programs can the technician use to view startup items?

Question86: A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

Question87: A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

Question88: An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

Question89: Which of the following is the MOST basic version of Windows that includes BitLocker?

Question90: Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

Question91: A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

Question92: A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

Question93: A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

Question94: A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Question95: A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Question96: Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Question97: A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Question98: Which of the following is used to explain issues that may occur during a change implementation?

Question99: A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

Question100: A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Question101: An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not available on site?

Question102: A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

Question103: A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Question104: A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed.
Which of the following is the most likely reason for this error message?

Question105: A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

Question106: A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

Question107: The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

Question108: A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

Question109: A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?

Question110: A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Question111: A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

Question112: A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Question113: A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

Question114: A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi.
Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

Question115: A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks.
Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Question116: Which of the following operating systems was the app file type designed to run under as an application file bundle?

Question117: Which of the following command-line tools will delete a directory?

Question118: When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Question119: A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the following license types should the technician recommend?

Question120: A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Question121: A user receives an error message from an online banking site that states the following:
Your connection is not private. Authority invalid.
Which of the following actions should the user take NEXT?

Question122: A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

Question123: Which of the following often uses an SMS or third-party application as a secondary method to access a system?

Question124: Which of the following is a consequence of end-of-lite operating systems?

Question125: A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?

Question126: A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?

Question127: A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

Question128: A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

Question129: An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Question130: Which of the following macOS features can help a user close an application that has stopped responding?

Question131: Which of the following would typically require the most computing resources from the host computer?

Question132: A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Question133: A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Question134: A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?

Question135: A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Question136: A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

Question137: A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

Question138: Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

Question139: Which of the following commands lists running processes in Linux?

Question140: A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

Question141: A systems administrator notices that a server on the company network has extremely high CPU utilization.
Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?

Question142: A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?

Question143: A user is experiencing the following issues with Bluetooth on a smartphone:
*The user cannot hear any sound from a speaker paired with the smartphone.
*The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.
A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

Question144: Which of the following Linux commands would be used to install an application?

Question145: A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

Question146: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Question147: Which of the following is MOST likely contained in an EULA?

Question148: A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

Question149: Which of the following data is MOST likely to be regulated?

Question150: While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?

Question151: Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

Question152: Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

Question153: A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Question154: After a failed update, an application no longer launches and generates the following error message:
Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?

Question155: A technician needs to recommend a way to keep company devices for field and home-based staff up to date.
The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

Question156: Which of the following languages is used for scripting the creation of Active Directory accounts?

Question157: A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

Question158: A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?

Question159: Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

Question160: A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?

Question161: Which of the following allows access to the command line in macOS?

Question162: A developer receives the following error while trying to install virtualization software on a workstation:
VTx not supported by system
Which of the following upgrades will MOST likely fix the issue?

Question163: A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

Question164: A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Question165: A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Question166: Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?

Question167: A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

Question168: Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

Question169: A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?

Question170: When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

Question171: A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI.
Which to the following tools can the systems administrator use to help remediate the issue?

Question172: A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

Question173: A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

Question174: Which of the following could be used to implement secure physical access to a data center?

Question175: An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

Question176: A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

Question177: A technician receives a high-priority ticket about sensitive information collected from an end user's workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?

Question178: A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

Question179: A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

Question180: A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Question181: A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

Question182: A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Question183: A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Question184: A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

Question185: Which of the following does MFA provide?

Question186: A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Question187: After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?

Question188: A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?

Question189: A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

Question190: A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Question191: A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

Question192: A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

Question193: A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?

Question194: Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

Question195: A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Question196: Which of the following is used as a password manager in the macOS?

Question197: A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?

Question198: When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue?

Question199: A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail.
The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?

Question200: A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

Question201: A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

Question202: A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Question203: A technician is concerned about a large increase in the number of whaling attacks happening in the industry.
The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

Question204: A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?

Question205: A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

Question206: A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to 'mirror the source data for the backup?

Question207: An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue?

Question208: A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

Question209: A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?

Question210: A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?

Question211: A technician has verified that a user's computer has a virus, and the antivirus software is out Of date. Which of the following steps should the technician take NEXT?

Question212: Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader.
Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

Question213: After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

Question214: Which of the following macOS features provides the user with a high-level view of all open windows?

Question215: A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised.
Which of the following describes how the technician should handle personal communication while on site?

Question216: A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?

Question217: A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

Question218: An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

Question219: A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

Question220: A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Question221: Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team implement?

Question222: As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?

Question223: A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password.
Which of the following BEST describes the security benefits realized after this deployment?

Question224: A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Question225: A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Question226: A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

Question227: An organization is centralizing support functions and requires the ability to support a remote user's desktop.
Which of the following technologies will allow a technician to see the issue along with the user?

Question228: Which of the following would most likely be used in a small office environment?

Question229: Which of the following is command options is used to display hidden files and directories?

Question230: A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

Question231: A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:
crypt32.d11 is missing not found
Which of the following should the technician attempt FIRST?

Question232: A technician is troubleshooting a user's PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?

Question233: A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Question234: A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Question235: A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

Question236: A user receives the following error while attempting to boot a computer.
BOOTMGR is missing
press Ctrl+Alt+Del to restart
Which of the following should a desktop engineer attempt FIRST to address this issue?

Question237: Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Question238: Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Question239: A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

Question240: A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

Question241: Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

Question242: A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer, thus a new IP address allocation is required. Which of the following should happen Immediately before network use is authorized?

Question243: A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

Question244: A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

Question245: Which of the following best describes a rollback plan?

Question246: Which of the following environmental controls is most important to maintain the safety of a data center?

Question247: An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?

Question248: A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

Question249: A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?

Question250: A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Question251: A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.
Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

Question252: A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work.
Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

Question253: Which of the following filesystem types does macOS use?

Question254: While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Question255: A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?

Question256: A user is unable to access a website, which is widely used across the organization, and receives the following error message:
The security certificate presented by this website has expired or is not yet valid.
The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

Question257: An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?

Question258: A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

Question259: A user received the following error upon visiting a banking website:
The security presented by website was issued a different website' s address .
A technician should instruct the user to:

Question260: Which of the following Linux commands would help to identify which directory the user is currently operating in?

Question261: A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:
"This site cannot be reached."
A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP.
Which of the following needs to be corrected?

Question262: Which of the following operating systems would most likely be used to run the inventory management system at a factory?

Question263: A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Question264: A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public. Which of the following attacks is occurring?

Question265: A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

Question266: Which of the following defines the extent of a change?

Question267: A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

Question268: A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

Question269: A network technician is deploying a new machine in a small branch office that does not have a DHCP server.
The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

Question270: Which of the following is also known as something you know, something you have, and something you are?

Question271: A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Question272: A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

Question273: A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

Question274: An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

Question275: A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

Question276: A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?

Question277: A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Question278: A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

Question279: A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

Question280: Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?

Question281: A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

Question282: A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

Question283: A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

Question284: A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

Question285: A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Question286: Which of the following is the default GUI and file manager in macOS?