EMT Practice Test

1. Question Content...

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Question1: A folder is displayed in green in the tree of the local hard drive. Which of the following would describe what
type of folder this is?

Question2: After a new OS install, a computer continuously reboots. The OS installation was done using a networked
imaging solution. The technician has confirmed the image used was good and has determined an
improper boot sequence has been selected.
Which of the following is the MOST likely cause for boot looping?

Question3: A security administrator is developing mobile device hardening standards to protect the confidentiality of
data. As part of the baseline, the administrator recommends implementing controls to mitigate risks
associated with physical theft.
Which of the following would BEST meet the administrator's requirements?

Question4: A PC technician issues the following command in a terminal window
cat passwd
The output of the command is garbled and unreadable. Which of the following BEST explains this output?

Question5: A technician is working on a corporate computer and discovers illegal software in the system as well as
key generators. Which of the following should the technician do NEXT?

Question6: A technician is removing malware from a computer in safe mode and is having trouble with one of the
infected files. The anti-malware suite is unable to remove or quarantine it and the system will not let the
technician manually delete it, even though it is not in use. Which of the following can the technician use to
remove the file?

Question7: A technician is attempting to remove all data from a hard drive and make the data unrecoverable.
Which of the following is MOST likely to accomplish this?

Question8: In preparation for an operating system upgrade, a technician is tasked with installing additional memory
modules in a computer. Which of the following safety steps should be performed FIRST?

Question9: A system analyst must ascertain why icons are occasionally missing on a user's laptop. The analyst has
determined this occurs when the system is docked to a docking station that has multiple monitors. Which
of the following is the NEXT troubleshooting step?

Question10: A user's smartphone runs very slow at the end of the day. When the user restarts the phone in the
morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST
resolve this issue?

Question11: Which of the following Windows utilities would MOST likely be used to identify system errors?

Question12: A technician has purchased a new surge protector to protect equipment in the production environment.
The surge protector's features safeguard the connected equipment by directing surges to the:

Question13: Which of the following services is MOST likely used to allow access to internal resources by verifying
network credentials for users?

Question14: A user has changed the MAC address of a laptop to gain access to a network. This is an instance of:

Question15: Multiple users have reported latency issues. After troubleshooting the issue, the technician finds that
bandwidth is saturated by non-corporate applications. Which of the following should resolve this issue?

Question16: A technician has been informed by the IT security manager that a vulnerability has been discovered in the
wireless router. The vulnerability could allow an attacker to take remote control of the device. Which of the
following should the technician perform to address the issue?

Question17: A technician is installing new equipment in a server room and notices two data racks and a water
sprinkler.
Which of the following should the technician recommend as a best practice BEFORE installing equipment?

Question18: After confirming BIOS support, technician has added a second video card and a new sound card to a
computer's motherboard. The computer continuously restarts. This is an indication of which of the
following.

Question19: A user reports the screen on a mobile device frequently dims even when the device settings are not being
changed. Which of the following is MOST likely the cause?

Question20: Which of the following will help to protect an organization from further data exposure AFTER a list of user
passwords has already been leaked due to policy breach? (Select TWO).

Question21: A systems administrator wants to install the latest version of Windows on a desktop PC. The administrator
wants the option of installing from a USB drive, CD-ROM, or DVD. Which of the following actions would
allow the installation of the OS from any of the chosen media types?

Question22: A company has a web application that is in the cloud on a multi-tenant server. The web application is
connected to a database that is also in the cloud.
Which of the following cloud computing concepts does this describe?

Question23: Which of the following should be used to ensure that a Windows OS is functioning optimally?

Question24: A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive
letters, the technician should use the LIST function of which of the following commands?

Question25: A technician is on a service call assisting a user with a computer issue. While on the call, the technician's
personal cell phone indicates there is an incoming call. Which of the following should the technician do in
this situation?

Question26: Joe, an end user, reports that his computer is displaying numerous pop-up advertisements and is
performing very slowly during the workday. Which of the following tools should the technician use FIRST to
troubleshoot this issue?

Question27: A user wants to restore an application's security settings to an iOS device, but an Internet connection is
unavailable. Which of the following tools can assist with mitigating this issue?

Question28: Which of the following is the MAIN reason that corporate policies protect access to PII?

Question29: A technician has replaced several corporate human resources computers and is asked to ensure the
information on the drives cannot be retrieved.
Which of the following destruction methods would BEST ensure this data is irretrievable?

Question30: A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the
built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following
Control Panel items can be used to disable this feature?

Question31: A domain user logs into a computer and notices there are no mapped network drives connected. The
network drives are managed by Group Policy. A technician is dispatched to troubleshoot. Which of the
following command-line tools should the technician use to troubleshoot the issue?

Question32: A company has drivers with PII and other sensitive information on them. There are several drives that
need to be disposed of in a short time due to federal regulations, so a technician hires a media destruction
company to perform the work. Which of the following should be requested from the company?

Question33: A technician has received new computers to upgrade the marketing department on a large company. The
old computers are to be refreshed and donated as part of company policy. Data contained on the drives
needs to be inaccessible prior to donation. Which of the following methods BEST achieves this goal?

Question34: Which of the following is a security best practice?

Question35: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of
the following Control Panel utilities should the technician use?

Question36: A smartphone user who has installed a new augmented reality mobile game reports extremely short
battery life on the device, even when the game is not being played.
Which of the following should a technician recommend?

Question37: Which of the following is the BEST option to prevent data breaches on lost mobile devices?

Question38: A technician is installing a new router at a computer that wants to protect the configuration of the DMZ. To
prevent unauthorized remote access, which of the following should the technician perform when installing
a new wireless router?

Question39: As part of a BYOD program, the organization requires BYOD users to register devices prior to using them
on the organization's network. The registration process logs a unique identifier assigned to every mobile
phone produced. Which of the following must be collected during the registration process?

Question40: A user wants to connect a Windows notebook computer to an external desktop monitor, keyboard, and
mouse. However, each time the user closes the notebook lid, the computer shuts down automatically.
Which of the following options in the Power Settings menu should the technician select to prevent the
automatic shutdown?

Question41: A technician is tasked with installing Windows on numerous network PCs. Which of the following is the
QUICKEST method for getting a standard configuration to the PCs?

Question42: An office on a Caribbean Island experiences high heat and humidity and has suffered significant
equipment damage in the past. Therefore, the company has decided to revamp the environmental controls
in the offce. Which of the following relative humidity measurements on average would be the BEST to
protect the equipment?

Question43: A user is configuring the email settings on a smartphone. Which of the following configurations will allow
the user to synchronize email from multiple devices?

Question44: An accountant calls the IT administrator for assistance with a suspicious empty folder named "stuff". The
administrator determines the folder needs to be removed via the command-line interface.
Which of the following Microsoft tools should be used to eliminate the folder from the accountant's PC?

Question45: A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user
to verify functionality. The user confirms the system is functioning, but the computer's speakers now emit
an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get
used to the noise. Which of the following professionalism principles is the technician failing to address?

Question46: A user has a smartphone, but it has become difficult to select the apps or the correct area of the screen.
Which of the following tools should be used to correct this problem?

Question47: A SOHO customer has taken precautions against malware and viruses on a Windows 8 workstation. After
implementing the precautions, standard applications are crashing or failing to start. Which of the following
could be used to remedy the customer's issue after a virus scan reports no infections?

Question48: An electrical fire starts in a PC on a crowded sales floor of an office building. Which of the following is the
BEST way to extinguish the fire and keep all personnel safe?

Question49: A technician is attempting to troubleshoot a Linux home folder issue, but does not remember which
directory is current. Which of the following tools should the technician use to find the current directory?

Question50: When a user browses to a favorite website on a Windows laptop, a different website opens. A technician
installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the
web browser settings back to default, but the issue persists. Which of the following troubleshooting steps
should the technician complete NEXT?

Question51: A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO
router. The technician has verified that all connections and settings are appropriate. Which of the following
actions should the technician take NEXT?

Question52: A Linux system powers on but fails to complete the boot process. Which of the following should be
checked FIRST to correct the issue?

Question53: A customer with a PC has requested assistance setting up Windows 7 parental controls within the web
browser. The customer would like to limit how much time a child can spend on a particular website. Which
of the following tabs under Internet Options will allow the user to create those settings?

Question54: A company wants to leverage a cloud infrastructure that allows it to keep confidential information away
from other companies outside its industry while allowing data to be shared with other companies in the
same field. Which of the following is the BEST option to accomplish this task?

Question55: A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run
correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to
complete the import of the .dll?

Question56: Ann, a user, reports that a website the company uses for time and attendance is not performing properly.
The technician goes to Ann's computer and troubleshoots the issue. Ann can log into the website and sees
her information on the main page. When Ann clicks on a link, to request time off, nothing happens. The
technician looks at another user's computer and has the user do all the same steps. The technician
notices that when the other user clicks on the same link, another window opens with the page requested.
The technician goes back to Ann with the issue and checks some settings.
Which of the following is MOST likely causing the issue?

Question57: A user states that when typing in directions on a navigation website, the map is not viewable in a newer
web browser. The technician runs updates to Java, but is still unable to view the map. The technician
should change which of the following Internet Options?

Question58: An end user needs to completely re-install Windows 7 on a home computer but it did not come with any
OS discs. How would a technician accomplish this?

Question59: A network administrator has moved several users' folders to a different server. After mapping to the new
shared drive, the users can access each other's' files. Which of the following could be the cause of this
issue?

Question60: A user is having issues with a Windows computer. Upon loading the operating system, several messages
appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of
action for the technician to perform NEXT?

Question61: To prevent electrical damage to a PC while working on it, which of the following should be disconnected
before work begins?

Question62: Which of the following is MOST likely a server with an associated MX record?

Question63: A programmer installed a modified DLL file and is having problems with Windows not running correctly
now. Which of the following commands is BEST used to repair the computer?

Question64: When working on a system, Joe, a technician, needs to prevent computer component failure by following a
few simple rules. Joe is handling internal components but is not using an ESD strap. After opening the
computer, which of the following should Joe do NEXT?

Question65: An administrator is in a Remote Assistance session, sharing a user's desktop. While trying to map a
shared network drive for the user, an "access denied" error is encountered while using the user's
credentials. Which of the following should be the administrator's NEXT step?

Question66: The general manager installed a popular archive utility. Antivirus software flagged the software because it
was also exhibiting malicious behavior. This is an example of which of the following?

Question67: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on
his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and
gets 2000 Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the
speed test result on that hotspot is 15 Mbps. The technician checks the hotspot settings on Joe's phone
and sees the following:
Network name:Joe's Hotspot
Security:WPA2/PSK
Password:hotspot
Band:2.4 GHz
Client DHCP start address:192.168.23.1
Which of the following is the MOST likely cause of the problem?

Question68: A network administrator notices a new WiFi connection has appeared as a wireless network choice and is
always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which
of the following should the administrator do to correct this issue?

Question69: A technician is configuring settings on a Windows PC and wants to temporarily disable the UAC prompt.
Which of the following Control Panel options would allow the technician to accomplish this task?

Question70: A technician is working on a home theater PC in a location where the electrical system may not be
properly grounded. As the technician is finishing the installation, which of the following should the
computer technician do before connecting a cable TV line to a TV tuner card?

Question71: A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies
should the technician use to satisfy these requirements?

Question72: A technician is replacing non-working CRT monitors with flat-screen monitors and has been asked by the
company to dispose of the old monitors. Which of the following should the technician do?

Question73: The type of security threat that uses computers or other networks to accept and pass on viruses is called:

Question74: An end user calls the company's IT service desk to report an inability to open encrypted emails on a
mobile device. Which of the following BEST represents a possible cause?

Question75: A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be
taken into consideration before attempting to resolve the customer's issue?

Question76: A technician is in need of a device that would give the BEST network protection within a single device.
Which of the following devices would the technician use?

Question77: All of the workstations in the human resources department contain sensitive employee information. Which
of the following policies should the department follow while the data is still being processed?

Question78: A technician has received a call from a user who opened an application and was presented with an error
message stating the application has failed to load properly and will now close. The user has rebooted the
PC several times and keeps getting the same message. The user has administrative rights on the local
machine. Which of the following tools should be used to resolve this issue QUICKLY?

Question79: A user calls the help desk because a folder containing critical business files is missing from the local drive.
The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The
technician views the properties of the parent folder and sees a back up listed on the "Prior Versions" tab.
According to the theory of troubleshooting, which of the following is the technician's NEXT step?

Question80: A technician has installed a server in s SOHO that is in a public area. The office manager wants to ensure
only authorized users can access the console. The technician explains that since it is in a public area,
administrators need to be sure to log off when finished. The office manager expresses concerns that users
will forget.
Which of the following can to be set to assure the server session is always locked when not in use?

Question81: A novice user is trying to change the password on a Linux system. The user is attempting to use command
line functions. Which of the following commands should be used?

Question82: A user has been granted permission to access the corporate network from a personal smartphone. Which
of the following should a technician perform before configuring the phone for access?

Question83: An administrator has verified that a PC has no Internet connectivity. Using ipconfig shows that the IP
address for the machine is completely different than the assigned network address. After using ipconfig
/releaseand ipconfig /renew, the computer is still assigned the same address. Which of the
following is MOST likely the cause of the issue?

Question84: A systems administrator wants to take advantage of the benefits of the major cloud providers while
retaining some data and services in the local datacenter. Which of the following types of cloud model
should the administrator consider?

Question85: Which of the following is used to assist developers with programming applications for mobile devices and
taking advantage of built-in features?

Question86: A technician has just installed a video card in a PC. The video card is not working, although it was working
fine on the test bench. Which of the following Windows tools should the technician use to start
troubleshooting the problem?

Question87: A technician needs to disable System Restore prior to a virus cleaning. Which of the following system
settings has the System Restore options?

Question88: Joe, a user, reports he is unable to install an OS on a home computer. An investigation reveals Joe is
using an enterprise license key. Which of the following is the MOST likely issue?

Question89: Which of the following is a risk of implementing a BYOD policy?

Question90: While connecting to a coffee shop WiFi, a pop-up asks to choose the type of network. The user selects
"Public network".
By default, which of the following will be restricted while using this connection?

Question91: A technician for an enterprise company is determining the best method to keep the organization's
Windows PCs up to date with OS security patches. Which of the following options would be MOST
appropriate to deploy?

Question92: A technician is working on a computer when the PC suddenly experiences a blue screen and restarts
before the technician can note the error message. The computer boots up normally, and the technician
now wants to know which error message was displayed. Which of the following should the technician use
to help troubleshoot the issue?

Question93: A user cannot open an encrypted email on a smartphone and calls the help desk for assistance.
Which of the following should the technician help to user verify?

Question94: Joe, a user, returns his computer to the technician who performed a virus removal on it the week before.
Joe states that several symptoms returned. Which of the following should the technician have covered
previously as part of the original repair?

Question95: A SOHO user calls a technician and reports that after an on-site technician replaced all of the ink
cartridges in a printer, characters are not printing clearly. Which of the following is the BEST course of
action for the technician to take NEXT?

Question96: A technician opens a customer's computer and sees large amounts of accumulated dust. Which of the
following is the BEST method of removing the dust from the computer?

Question97: A user frequently experiences local profile corruption on a Windows OS computer. After the user makes a
fourth call to the help desk, a field service technician is sent to assess and resolve the issue. Once on-site,
the technician notices the computer, monitor, and locally attached MFD are connected to the same surge
suppressor, and the power button has the writing worn off. Which of the following is MOST likely the root
cause of the profile corruptions?

Question98: A company located in a metropolitan area is surrounded by different public businesses (e.g. coffee shops,
library). The security team is concerned that unauthorized neighboring customers will connect to the
corporate WiFi, which could result in data breaches.
Which of the following is the BEST solution to reduce the security vulnerability with the least administrative
effort?

Question99: A technician is tasked with removing a virus file that created a custom service. The technician has located
the file to be removed using an antivirus scanner, but the scanner did not successfully remove the file.
When the technician attempts to manually remove the file, an error message appears that says, "The file is
in use by another program." Which of the following tools would be the BEST to use to correct the issue?

Question100: Which of the following Windows OS capabilities allows modern Windows versions to run applications
written for older versions natively?

Question101: A user needs assistance setting up auto-sync on a Windows 8 phone. Which of the following tools is
MOST appropriate for this scenario?

Question102: A user's computer has detected a S.M.A.R.T error. Which of the following should the user run to diagnose
the issue?

Question103: To implement additional security on a small office wireless network, the administrator disables the DHCP
server on the wireless router. To ensure traffic from specific network interfaces is able to traverse the
router, which of the following should be used to limit traffic?

Question104: A user reports that any URL entered redirects to the same web page. A technician concludes that the
user's computer has been compromised. Which of the following tools would the technician use to resolve
the issue?

Question105: A technician for a large accounting firm is in the process of delivering all assets for retired equipment to a
third-party vendor. The equipment contains printers, laptops, desktops, and hard drives. Which of the
following should the technician receive from the third-party vendor for audit and compliance purposes?

Question106: A security administrator is developing workstation hardening standards. As part of the baseline, the
administrator recommends implementing controls to mitigate risks associated with dictionary attacks.
Which of the following would BEST meet the requirements of the administrator?

Question107: A user wants to ensure important documents are protected from accidental deletion, system malfunctions,
and malicious activity.
Which of the following features should the user implement?

Question108: Which of the following would a technician use to search for a specific string within a file name?

Question109: Which of the following network hosts would MOST likely provide the services needed to allow client access
to Internet web pages?

Question110: Which of the following cloud synchronization options would BEST limit mobile data consumption while
maintaining sufficient up-to-date communications for a mobile device user?

Question111: A user notices the social media apps are constantly updated with the user's precise location. The user is
worried about privacy and would like to keep this information from being broadcast online. Which of the
following features should the user adjust in order to accomplish this?

Question112: Which of the following terminal commands will display the contents of a directory?

Question113: The system administrator is tasked with installing Windows to 100 computers over the network. The
systems administrator needs to remove system-specific identifiers. Which of the following would the
system administrator use to accomplish this?

Question114: Which of the following technologies ensures full device encryption on a Windows mobile device?

Question115: A Google account on an Android device by default will synchronize to which of the following locations?

Question116: A user reports that a cell phone application is loading slowly and not functioning properly. Which of the
following should a technician do FIRST to remedy this issue?

Question117: A company that manages its own cloud, while utilizing a third-party vendor to help manage storage, is
implementing which of the following infrastructure types?

Question118: A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the
following command line tools would the technician use to create a directory to store the hotfix?

Question119: A user wishes to install applications on a mobile phone via .apk files loaded on a MicroSD card, rather
than downloading them from the factory-installed app store.
This practice is referred to as:

Question120: A technician responds to a user's complaint of "stop" errors being received when the user watches
company training videos. The technician determines the problem must be a faulty video driver. After
installing the latest video driver for the system, rebooting, and testing the system, the error is still present.
Which of the following troubleshooting steps does the technician needs to complete at this stage?

Question121: A computer was recently infected by malware after a flash drive was plugged in. The user, Ann, indicates
she never opened any files or folders from the flash drive. A technician needs to prevent this from
occurring in the future. Which of the following would accomplish this?

Question122: An administrator is installing a WAP in a fitness center. There will only be five devices that should have
access to this, and they are all company owned. Users do not want to put in a password when they
connect these devices to the wireless. Given this scenario, which of the following is the MOST secure
method of deployment?

Question123: A technician has cleaned a virus infection off of a PC using corporate approved software. After a short
period of time, the infection returned. Updated virus signatures have also detected the presence of a
rootkit. Which of the following would be the BEST course of action to resolve the issue?

Question124: A laptop requires a user to place a finger on a scanner and type in a PIN to gain access. Which of the
following MOST accurately describes the type of authentication required?

Question125: A PC technician notices that the printers deployed via a new Group Policy are not showing up on the
workstation. Which of the following commands should be run on the PC?

Question126: A coworker asks a technician for help understanding an email request while the technician is on a call
assisting a user. Which of the following is the BEST response the technician can give the coworker?

Question127: A technician is working on a SOHO that wants to share sensitive files between two employees. Ann, the
owner, wants to share the folder from her computer, but she does not want other employees to even see
the folder. Which of the following would allow for this to be accomplished?

Question128: A user, Ann, receives a phone call from the company's mail administrator who indicates her email account
has been disabled due to high volumes of emails being sent in a very short period of time. Which of the
following types of attack has the user experienced?

Question129: After several recent application updates, a technician has noticed a marked change in the performance of
the OS on a client's computer. Several OS commands no longer seem to function or report "file not
found"errors. The technician suspects the application updates have overwritten some of the OS files.
The technician wishes to repair the OS first. Which of the following would be the NEXT course of action?

Question130: Prior to installing a new driver update, a technician wants to create a restore point on a Windows 7
desktop. Which of the following interfaces will display the option to create a restore point?

Question131: Which of the following security features is ONLY available in the Windows 7 Enterprise?

Question132: A home server rack is being installed in the computer room and is outfitted with a power distribution block.
Which of the following safety precautions is required?

Question133: A computer on a Windows domain has been identified as not having the most current policy. Which of the
following tools would a technician run on the local machine to rectify this?

Question134: A technician is installing Bluetooth speakers in a conference room. Which of the following will be the
average operating range of the speakers?

Question135: A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized
users from following others, which of the following should be implemented?

Question136: A technician needs to load several new computers with the company's customized OS configuration. The
technician asks if the systems can be PXE booted.
To save the most time, which of the following should be considered if the technician plans to use PXE to
boot the systems?

Question137: Utilizing login information for social media platforms or email providers without requiring additional
credentials is commonly referred to as......

Question138: After a Windows update operation, a user reports a Windows 8.1 PC with specialized software is
experiencing system lockups. The user states the lockups seem to be random, happening regardless of
whether the software is running. The lockups also occur while there are no programs running. Which of the
following should the technician do FIRST?

Question139: A technician wants to secure a company's laptops by preventing the USB flash drive from being used.
Which of the following would be the BEST and FASTEST way for the technician to accomplish this goal?

Question140: A customer's Windows 7 Home Premium computer displays a stop error and automatically reboots. Which
of the following system utilities can a support technician use to find more information about the cause of
the error?

Question141: Joe, a user, is on a VoIP call on his desktop when he notices an echo in the room. Upon investigation, it
appears the speaker from the phone was outputing the same audio as the VoIP call. When Joe mentioned
this to the other party on the call, the echo stopped. Which of the follwing MOST likely caused the echo?

Question142: Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

Question143: A technician performs an in-place upgrade from Windows 7 to 8.1. After the upgrade is complete, a user
reports that a frequently used file will not open. Instead, the user is prompted to search the Windows Store
for an appropriate program to open the file. Which of the following should the technician do FIRST?

Question144: Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now
notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue
without a loss of data?

Question145: Multiple hard drives have been replaced in a file server that hosted highly confidential business data. The
data on the old hard drives need to be destroyed beyond recovery. Which of the following tools is the
BEST for this?

Question146: Which of the following tasks is automatically added to the task scheduler in Windows to keep hard disk
performance up?

Question147: A technician wants to deploy a solution that will detect and prevent sensitive information from being saved
on external storage. Which of the following should the technician implement?

Question148: A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an
error, the technician realizes the hard drive does not support this install. Which of the following tasks
should the technician perform?

Question149: A user needs to connect securely to the company network while working from a hotel room. Which of the
following would the user need available to accomplish this?

Question150: Some users have reported that the OS on their computer looks different, and their data has been lost. The
administrator checks the server logs and finds several entries for unattended OS deployment via PXE.
Which of the following best practices should the administrator implement to prevent this from occurring
again?

Question151: Which of the following tools is used to type or paste recovery commands directly into a Linux box?

Question152: A technician has just fixed a user's PC and successfully removed a virus and malware from the machine.
Which of the following is the LAST thing the technician should do?

Question153: A network administrator is unable to install programs on a workstation. Which of the following is MOST
likely the reason the administrator is not able to install applications?

Question154: A second hard drive is added to a Windows desktop. A technician must initialize and create volumes on
the drive. Which of the following command line utilities should the technician use to accomplish this?

Question155: Several users of a shared computer report that Windows often indicates an improper shutdown was
experienced upon power on. Which of the following would be the BEST course of action to determine
which user is responsible for causing the issue?

Question156: A technician is configuring a SOHO network of several Windows 7 PCs for a customer. The customer
wants to easily share media and printers between all the PCs.
Which of the following Windows features would BEST accomplish this?

Question157: Which of the following best practices is used to fix a zero-day vulnerability on Linux?

Question158: When securing a mobile device with a screen lock, which of the following lock types use the "something
you know" type of security factor? (Select TWO)

Question159: A technician receives an end user's computer that displays erratic behavior upon startup. When the
technician starts the computer, performance is reduced. A window appears on the screen stating a
purchase must be made to disinfect the computer. The technician quarantines the computer and disables
System Restore.
Which of the following should the technician do NEXT?

Question160: A technician is configuring a SOHO wireless router for a small business with three employees. After the
three employees' laptops have successfully connected to the wireless network, the company would like to
prevent additional access to the wireless network. The technician enables WPA2 on the wireless router.
Which of the following additional settings should the technician change?

Question161: The IT department is implementing three-factor authentication for traveling users who connect to the
network via VPN.
Which of the following BEST addresses this request?

Question162: Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work
PC?

Question163: Joe, a technician, arrives onsite at a customer's home. Upon entering the home, Joe notices an
unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the
customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed.
Which of the following topics would the supervisor be MOST likely to cover?

Question164: A technician was told that 50 new computers were delivered. The company's standard Windows image
needs to be installed on all of them. Which of the following would be the MOST efficient way to get the
image on all 50 computers?

Question165: A user is unable to find the preferred default network printer in the printers list in the user profile. Which of
the following is the FIRST step that should be taken?

Question166: A user running Windows 7 has reported that a computer has crashed and a BSOD displayed. The
computer was restarted and now the user reports that it is running slower than usual, especially when
multiple programs are open at the same time. The technician knows the system has 8GB of memory (2x
4G DIMMS), and suspects that the system has a faulty memory module and has disabled one of the
DIMMs. Which of the following would a technician do to confirm that the OS is now only detecting 4GB of
memory?

Question167: A user has installed several applications, which has led to critical OS files being overwritten by files
supplied by the application's creator. Which of the following commands and switches should a technician
run to restore OS files to their original versions?

Question168: A customer is experiencing issues with email and calls the help desk. The technician determines it would
help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop
Assistance connection with a customer, a technician should ask the customer to:

Question169: A user wants to save a file into another user's directory, but the file save is denied. Which of the following
is the MOST likely reason the file save cannot be completed?