EMT Practice Test

1. Question Content...

---

Question1: A company's CFO has instituted a new accounting system, whereby part of the facility management funding is distributed to each department. The facility manager will assess each department for rent, utilities, and services. What is the billing of these expenses called?

Question2: You were tasked with preparing the Service Level Agreement and Key Performance Indicators for a contract.
What key characteristics should you consider when writing the Key Performance Indicators (KPIs)?

Question3: What does the planned maintenance to corrective maintenance ratio refer to?

Question4: What is NOT a principle of designing a water-conserving system?

Question5: What is the fourth stage in a well-established model of team development that consists of forming, storming, and norming?

Question6: What activity would increase a facility's carbon footprint?

Question7: What is a way for facility managers to promote sustainability in the workspace?

Question8: You are part of a team developing a plan for the layout of a 500-acre planned community. The plan shows roads, utilities, and different types of buildings within the development community. This plan will be provided to government entities for permitting. What is this set of specifications called?

Question9: In an indoor office environment, what is the MOST common complaint received by the facilities department?

Question10: A facility manager wants to implement a centralized work request center for facility requests. After market research, the facility manager finds several different ways to prioritize requests. Which criteria should be used to prioritize work requests?

Question11: How is the Facility Condition Index (FCI) determined?

Question12: The Facilities Management Department manages several service agreements related to environmental stewardship. When reviewing these service level agreements (SLAs), what should the Facility Manager consider?

Question13: What tool can a facility manager use to convince a superior that the current cost, services, and staffing levels are comparable to a similar industry?

Question14: An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

Question15: What is a short-term projection of all income and expenses during a given period (usually one year)?

Question16: You have taken a position in a new country and do not speak the native language. However, your first task will be a facility renovation project. You need to become familiar with the standards, regulations, and laws that are applicable to a facility renovation project. What information source would be most accurate?

Question17: To satisfy the needs of one of its largest customers, your company is opening a new facility about 1240 miles
/2000 kilometers away from the corporate offices. Initially, the new operation will only support one customer.
However, the company expects more customers will be added in the next three to five years. The plan is that the corporate office will support operations in the new facility. What is the best way to manage the facility requirements of this new operation?

Question18: A facility manager is investigating the feasibility of purchasing a new gas-fired turbine. The turbine is expected to be in service for 12 years. The vice president of operations asked the facility manager to calculate how much the turbine will diminish in value each year over its service life. What isbeing calculated?

Question19: What is MOST important when creating a facility culture of safety and security?

Question20: What is the calculation for the building efficiency ratio?

Question21: What is your role as a Facility Manager in developing an emergency preparedness plan that ensures organizational success?

Question22: The facility manager is managing an office renovation. The entire renovated area is to be re-carpeted with synthetic roll carpet over the weekend. What should be done prior to installation?

Question23: Which standard would a facility manager use when assigning the floor area for occupant groups?

Question24: What is an example of adaptive change?

Question25: Many large corporations prefer to locate a site and build a plant to meet their exact specifications.
Because they prefer to invest their capital in their own business operations rather than real estate, they seek an investor who will buy the property and build. The company then executes a long-term lease with the investor. What is the resulting agreement called?

Question26: You provide integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. Your annual business review includes identifying the most cost-effective and productive ways to meet your client's needs. What is an effective way to track your client's needs?

Question27: Your organization is considering relocating from leased building #1 into leased building #2. Leased building
#1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580people. Your company's benchmark is $2,000.00 per person per year for leased space. Which building has a lower cost per sq. ft.?

Question28: What happens if a plumbing trap gets dry?

Question29: What functionality enables a Building Automation System (BAS) to support energy management during peak demand periods?

Question30: A new Building Management System (BMS) has been implemented, and the system is ready to launch. What should be provided?

Question31: Which key document must a facility manager use when evaluating the Real Estate Master Plan?

Question32: Before you can move people into a new leased space, you will need a certificate of occupancy. What system must be examined to obtain a certificate of occupancy?

Question33: What is the BEST strategy to reduce waste in an organization?

Question34: You receive numerous complaints from occupants in a facility about technology "dead zones" within certain areas of the campus. The complaints indicate that wireless connections fail and mobile phone signals drop when in a specific area of the facility. What additional information do you require to successfully address this issue?

Question35: After a disaster, the facility manager must strive for effective and efficient use of response resources. What item should be included in the emergency response plan to simplify this effort?

Question36: What is Effective Communication?

Question37: A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property. What factors should the facility manager consider when fixing the drainage problem?

Question38: You are the Facility Manager for an international internet technology company. You are charged with retrofitting an old warehouse space on your corporate campus to office space for software designers. What basic features for the new office space would you recommend the architect include in the retrofit design?

Question39: What should be considered when developing a strategic facility management plan?

Question40: What factors are included in the SMART approach to developing key performance indicators?

Question41: When are the laws of supply and demand relative to price?

Question42: When would an organization choose a lease with a purchase option?

Question43: What is the BEST term to indicate an asset can suffer a failure and yet still continue operations?

Question44: What sustainability benefits can be attributed to the use of a fully implemented Geographic Information System (GIS)?

Question45: What should Key Performance Indicators (KPIs) for a project primarily focus on?

Question46: What are intentional, accidental, or natural disasters called?

Question47: Successful emergency communication includes accurate information. What else should it include?

Question48: A chargeback system for electrical power use is being proposed as a means to encourage reduced consumption and to lower utility costs. What approach might be MOST equitable in attaining this goal?

Question49: How can facilities management improve the sustainability of the building envelope?

Question50: When delegating tasks, what should a supervisor know about each employee?

Question51: What safety precautions are MOST important during a partial renovation of a building while keeping the existing business operating?

Question52: Which job strategy is most effective in encouraging job satisfaction according to Frederick Herzberg's theory?

Question53: You are a Facility Manager overseeing a proposed renovation of a floor to meet the needs of the business.
What step should be taken first?

Question54: A facility manager is responsible for this year's renovation projects. The Vice President has indicated that it is critical to develop and adhere to space and furniture standards while meeting corporate needs within budget.
One of the most important projects is the renovation of four floors of a building which will house the Finance and Sales and Marketing Departments. In meeting with the management of each department, a list of needs that they expect in the renovations has been compiled. Some of the needs are easily met within corporate standards, while other needs would require unique solutions. The facility manager has been able to meet most needs of both departments and has also explained to the management of each department why all needs cannot be met.
A week after both departments move, the Vice President calls the facility manager and states employees in Sales and Marketing and Finance have indicated that they are dissatisfied with their space and that the facility manager was not responsive to their needs.
How should the facility manager verify that the groups are dissatisfied and rectify the situation?

Question55: What steps should be taken to create a risk assessment and risk plan?

Question56: What measures could you have taken to ensure your staff member focused on measurable priorities that you had established?

Question57: What do as-built drawings document?

Question58: During regular preventive maintenance activities, you notice green algae and scaling on the interior walls of the cooling tower. What action should you take to resolve the concerns?

Question59: How should rainwater from a hospital roof be used?

Question60: What is the information gained from a risk assessment, business impact analysis, and a resource needs assessment used for?

Question61: What is the correct order for strategic facility planning?

Question62: What is one of the perspectives used by an organization when developing a balanced scorecard?

Question63: What is a knowledge area of project management according to the Project Management Body of Knowledge (PMBOK) of the Project Management Institute?

Question64: When can fire doors inside buildings be propped open?

Question65: When is the BEST time for a facility manager to offer suggestions on a project at minimal cost?

Question66: The finance director has asked the facility manager to prepare a financial analysis comparing two alternatives for roofing system replacements. Each option has a different first cost, annual maintenance, and expected useful life. Which capital investment analysis technique would best consider the time value of money in the comparison?

Question67: What is an approach to serving human needs by using resources productively and sustainably?

Question68: A company's data center is being relocated to a different building. Who should be hired to ensure that the new location is properly prepared when the equipment arrives?

Question69: What is the best option to speed up the mail delivery process?

Question70: What is the PRIMARY purpose of the Incident Command System (ICS)?

Question71: A landlord has just completed a major capital improvement in a multi-tenant commercial building. The property manager is responsible for determining if the costs of the project can be recovered from the tenants. What is NOT part of the process?

Question72: Who defines quality within a facility?

Question73: What is the definition of "real property"?

Question74: As VP of Facilities, your company has tasked you with right-sizing your portfolio's facilities operations.
Part of your analysis compares your team's performance against other similarly sized companies. What is this type of analysis?

Question75: What is one of the MOST common reasons implementing a Computerized Maintenance Management System (CMMS) fails?

Question76: There has been a recent increase in complaints of items stolen from people's desks within a facility. What is the facility manager's initial step regarding the security of the staff and facility?

Question77: In relation to establishing a level of acceptable risk, what should you include in your Business Continuity Plan (BCP) to help measure the plan's expected level of success against that level of risk?

Question78: What key requirements should you make sure a contractor possesses when evaluating whether to award a contract?

Question79: You are looking for ways to bring a project plan in on budget and on time. The project is still in the planning phase. At this time, the project's staffing is set up to be contracted for everything except project management.
You think that human resources might be a constraint that you could change to re-balance the project's budget. Where would you look for human resources that would help bring down the project budget?

Question80: What mechanism should be used to evaluate the work of an outsourced property management contract?

Question81: Which type of lease requires the tenant to pay all expenses of the property being leased (taxes, insurance, maintenance) in addition to rent?

Question82: You are assigned to manage a janitorial contract for a large facility, and a dispute has arisen over the method and frequency for cleaning the hallways. What is the most expedient strategy for resolving the dispute?

Question83: What defines the building envelope?

Question84: What are the four methods a project manager should use to prove project requirements are met?

Question85: What is a reason to invest in real estate?

Question86: You are selecting a contractor or vendor for a project. You are concerned about project risk due to the technical nature of the project. What selection criteria will you use to reduce risk?

Question87: How can the building information model (BIM) be used for emergency preparedness?

Question88: You are the Facility Manager leading a project to integrate two office groups. You will need a unifying message that guides your communications and decision-making when working with a variety of consultants, senior management, and the affected groups. What is your unifying message?

Question89: A residential complex next to a facility manager's building has complained about light trespassing from the campus area. What is the BEST action to take to minimize the amount of light that escapes from your property?

Question90: When developing a business continuity plan, the organization's leadership should establish a level of acceptable operations. What should be included in a plan to measure the expected level of success against the level of acceptable operations?

Question91: Part of your goals is to develop a succession plan for key positions within your operation, including yourself.
What is most helpful in reaching this goal?

Question92: Various workers in a facility are complaining about neck, shoulder, and back pain. The facility manager decides to execute an ergonomic audit. What is the primary purpose of an ergonomic audit?

Question93: What may be impacted if requirements aren't captured correctly at the beginning of an Integrated Workplace Management System (IWMS) implementation?

Question94: An organization has determined the number of employees the facility will require in three to five years.
Which procedure is MOST thorough to identify space requirements?

Question95: How can you prevent power issues in a training room dependent on Power over Ethernet (PoE) switches?

Question96: What approach should be taken to accommodate sustainability and customer concerns about installing flow restrictors?

Question97: What best describes Performance Measures?

Question98: A facility manager is on a project team and needs a list of qualified potential contractors. What is the first document that the facility manager should send to the potential contractors?

Question99: What is the PRIMARY purpose of the Incident Command System (ICS)?

Question100: During the construction phase of a project you are managing, the customer wishes to add to the project scope.
You think that the cost of the change is 25% greater than your contingency. What steps will you take?

Question101: You have been informed about a heavy water leakage, but you are away from town. How would you guide the on-site staff?

Question102: A facility manager provides integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. The annual business review of the services provided identifies dissatisfaction with comfort levels at two of the sites, including the data center building. To improve the service effectively, the client will need to make an extensive capital equipment investment not previously contemplated. What is the BEST way to communicate the HVAC issue to your client?

Question103: When during a major design project is the best time to provide your changes to the design team?

Question104: As a facility manager, what is the most basic maintenance and operation responsibility that you must meet?

Question105: Employees in a research laboratory have been reporting an increased amount of static electricity charges that are negatively impacting their ability to perform certain experiments. What indoor air quality system should be assessed?

Question106: What is considered the point in an asset's life cycle where the total ownership costs are at the lowest?

Question107: What is the BEST way to acknowledge acceptance of completed project deliverables?

Question108: You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data. What advice would you offer regarding the data analysis exercise?

Question109: What is the process of limiting a company's exposure to liability?

Question110: In planning your operating budget for the next fiscal year, what should NOT be included?

Question111: You have recommended developing an ISO 50001 energy manual. Leadership and staff want to know the benefits of the manual. How would you explain the benefits?

Question112: What is an industry standard quality program?

Question113: When are lockout/tagout procedures complete?

Question114: What is used to control lighting, HVAC, and other systems?

Question115: When designing buildings and considering airflow, which location would be the most appropriateplace for air intake?

Question116: What process assesses physical entry points and specific business activities to determine who should be authorized to enter specific areas and the type of security system to use?

Question117: When referring to the off-gassing of materials used within a building, what does the acronym 'VOC' stand for?

Question118: You manage a design-build project to renovate a new office space, including infrastructure upgrades. At the
60% design phase, the design-build contractor's project estimate is over budget and contingency. What should be done first to address the issue?

Question119: What is the most important strategic issue in the relationship between facility requirements and organizational requirements?

Question120: Who implements the strategic facility plan?

Question121: What is the requirement for special protected circuits outlets?

Question122: When managing quality, what are Key Performance Indicators (KPIs) based on?