EMT Practice Test

1. Question Content...

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Question1: An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

Question2: Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question3: Which statement about user communities is CORRECT?

Question4: Which value chain activity ensures that products deliver stakeholder expectations for quality?

Question5: A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

Question6: A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

Question7: An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?

Question8: Which is a method for value-driven, data-driven and user-centered service design?

Question9: In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

Question10: When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

Question11: Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

Question12: Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

Question13: Which describes the value driven approach to service design?

Question14: A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?