EMT Practice Test

1. Question Content...

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Question1: In a closed-loop recycling process, waste material is

Question2: The compliance division within EFG, Inc. is reviewing the company's procedures for monitoring and addressing employee fraud. The current system involves employees who suspect fraud reporting their concerns to an internal company email mailbox. Many of the firm's employees are concerned about the confidentiality of this process. Which of the following would be the BEST course of action for EFG to take in order to reduce this concern?

Question3: A company conducts an audit of its environmental management system (EMS) for ISO 14001 compliance. In this situation, which of the following factors is MOST likely to be of concern?

Question4: MNO Company's code of conduct severely restricts employee volunteer and charitable activities. MNO's supply manager is concerned that these restrictions could conflict with the ISM Principles of Sustainability and Social Responsibility. What should the supply manager do to address these concerns?

Question5: Members of a cross-functional team have each had a chance to present their ideas. Afterwards, the members discuss these ideas in detail, on occasion arguing and testing one another. After this process is complete, the team can move on to which phase of team formation?

Question6: A supply manager for XYZ Inc. unknowingly sources a defective component, triggering a mass recall of the end product. One of XYZ's competitors has a representative appear on a television program, and the representative states that XYZ knowingly used the defective component, thus endangering the end customer. Based on this information, on what grounds can XYZ seek legal action against this competitor?

Question7: MNO, Inc. is developing a five-year business plan. The organization's vision, mission and value statements have been established. Which of the following should the organization do NEXT?

Question8: A supply manager is scheduled to make a presentation at an upcoming management conference. The supply manager wants to present supply management as a key team member and an important contributor. Which of the following is the BEST approach for the supply manager to take in order to get a favorable reception?

Question9: RST, Inc. has the following mission statement:
"RST seeks to provide the optimum combination of value pricing and consistent quality for its customers through innovative production processes.
Which of the following elements of RST's supply management department's strategic plan will BEST support this mission statement?

Question10: A supply management department's resources have been stretched thin, and there are few opportunities for staff growth. To improve this situation, the supply manager plans to implement an e-sourcing system, which will streamline routine procurements and allow more time for supply professionals to concentrate on value-added tasks. The supply manager wants to introduce the system in a way that will help motivate the department staff. Which of the following will MOST likely bring about this result?

Question11: Which of the following is MOST critical in the creation of a succession plan?

Question12: DEF, Inc. is a large global manufacturer. Two of DEF's supply managers, who are located in offices in different countries, are assigned to lead a new product development team. The team is to be comprised of two stakeholders from each of the supply managers' locations. The supply managers, as well as their respective departments, have had some friction between them in the past, and there is concern they will not be able to work together effectively on this project. Of the following, the BEST approach for assigning stakeholders to the team would be for the supply managers to

Question13: A supply manager issues a purchase order to buy battery packs over the next three years. The battery packs will be used for multiple applications within the company. The first shipment is delivered in accordance with the quality standards and the delivery schedule outlined in the purchase order. Shortly thereafter, the supply manager is informed by an end user that the batteries from a second shipment are missing a component and are of no value. The supply manager immediately notifies the supplier it is in material breach and terminates the purchase order. The supply manager then informs the user departments of this decision.
Which of the following BEST describes what the supply manager did wrong (if anything) in this scenario?

Question14: Which of the following is MOST likely to impact an organization's record/database management policy?

Question15: A training program for supply management staff has yielded positive results in several key areas, including enhanced supplier collaboration, lower inventory carrying costs, and better response to changes in forecast demands. The supply manager believes elements of such training could make cross-functional teams more effective if representatives from other departments were involved. This would require approval from top management. Which of the following is MOST likely to help the supply manager gain top management's support?

Question16: A supply department is transitioning from a traditional procurement structure to a more strategic sourcing model. This change is expected to provide new opportunities for skilled supply chain professionals. Which of the following would be the BEST approach in preparing for leadership in such an organization?

Question17: An organization wishes to implement principles of world-class logistics management. Which of the following is the MOST appropriate type of goal for integrating such activities?

Question18: A company's human resources manager feels that the HR department can obtain indirect services efficiently and that centralizing their purchases through supply management adds no value. Which is of the following is the BEST response supply management can make to these claims?

Question19: After analyzing its relationships with other departments, supply management decides to revise its stocking levels and order forecasting in order to streamline processes and reduce costs. Which of the following is the BEST way for the supply management organization to introduce these changes to the departments involved?

Question20: A company has a strict policy of limiting employee gifts from suppliers to no more than S25. An employee violates this policy by accepting an $80 ticket to a sporting event from a regular supplier. Given this situation, which of the following is the BEST course of action for this employee's supervisor to take?

Question21: A supply management department is frequently cited by auditors for noncompliance with internal controls, even though the department continually tries to improve its performance. Which of the following should the department manager do FIRST to address this situation?

Question22: DEF Inc. is a mid-sized manufacturing company. In recent years, the products DEF manufactures have depended on goods and services that are more complex than those in the past. As a result, the company needs to rely on suppliers located at longer distances, increasing the need for managing risks. In response, DEF's supply management team begins a comprehensive risk-planning effort. The team analyzes their current situation and gauges the impact of supply disruptions. Which of the following should the team do NEXT?

Question23: The chief procurement officer (CPO) for a large municipal government obtains funding for a new e-procurement system. After the system has been operational for a year, the city council's finance committee requests a status report, with emphasis on whether or not the system has realized projected benefits. Future funding for e-procurement depends on whether the council is satisfied with progress. Though the system has yielded many positive results, savings have not yet met expectations. Given this situation, which of the following is the BEST approach for the CPO to take to address the council's concerns?

Question24: DEF Company acquires MNO, Incorporated. The new firm's chief procurement officer (CPO) is tasked with consolidating duplicate components under one supplier for the lowest total cost. The CPO plans to use the firms' combined cognitive procurement system to complete this task. Which of the following will this system MOST likely yield in order to aid the CPO?

Question25: TUV, Inc. is acquiring Company A. As part of this acquisition, TUV's supply management department must review all of Company A's current contracts and agreements to ascertain how smoothly they can be transferred to TUV.
Which of the following should be supply management's FIRST area of interest?

Question26: A supply manager meets with a group of external auditors presenting a draft of their report on the supply management function. Which of these findings should be of GREATEST concern to the supply manager?

Question27: XYZ, Inc. is a large manufacturing firm. An internal stakeholder asks XYZ's supply manager to assist with the sourcing of a temporary labor provider for short-term staffing needs. The stakeholder identifies a number of temporary labor agencies that XYZ has worked with in the past. One of these agencies employs the supply manager's spouse as its vice president of marketing. Which of the following is TRUE in this situation?

Question28: An audit of a supply management organization states that the department would likely benefit from the use of electronic signatures. Which of the following steps should be taken FIRST in the corrective action process?

Question29: A firm's supply manager issues a new set of procurement policies. Shortly thereafter, the supply manager learns that a former team leader is giving department employees instructions in conflict with updated policies. The former team leader is well-respected, and the department employees are beginning to question whether the supply manager's new policies are correct. Which of the following is the FIRST step the supply manager should take to address this situation?

Question30: Over the past year, RST, Inc. has doubled its number of employees and global locations. RST places a strong focus on employee development and continued successful operation of the business. In light of this, the firm wants to review all positions to ensure that talented staff are matched to key roles. Given this situation, which of the following courses of action should the firm pursue FIRST?

Question31: Forecasts, budgets, staffing and metrics are elements typically included within a supply management department's

Question32: A supply manager for CDE Inc. hires several young supply management professionals. The new staff members are eager to gain experience and use their technological skills. Some staff members, however, are planning to retire, and the supply manager does not want to lose their expertise and perspective. Given this situation, which of the following is the BEST course of action for the supply manager to take?

Question33: A supply manager is concerned that not all procurement employees are following the newly released policies and procedures. Which of the following would be MOST helpful in ensuring that the policies and procedures are being followed?

Question34: An organization's management team requires each department head to submit information highlighting its contributions and justifying staffing levels. The firm's supply manager is a member of this management team. Which of the following would be the MOST effective way for the supply manager to communicate how supply management's value-added services support the organization's objectives?

Question35: MNO, Inc. hires a contractor to renovate its office space. The firm pays a deposit for new countertops for the office's cafeteria, but the contractor states that it will not be able to install the new countertops by the agreed upon date. The space needs to be completed on time for a planned grand opening event. Which of the following is the BEST course of action for MNO to take?

Question36: Two gourmet food companies merge, and the combined entity attains an increase in its market share. The firm is considering an expansion of its product line, but material costs have risen and stock shortages are creating problems which need to be resolved before any expansion takes place. The firm's supply managers find that no clear definition of responsibilities was outlined during the merger process for several commodity categories. Which of the following did executive management fail to address?

Question37: A corporation's supply management organization is working with the information technology (IT) department to review its spend categories and identify opportunities for improvement. Which of the following will likely be of GREATEST interest to the firm's senior management?

Question38: A vice president of sourcing is concerned that sourcing managers are not consistently including diverse suppliers in competitive bidding events, even though the organization has a formal supplier diversity program in place. Which of the following is the BEST action for the VP to take to increase inclusion of diverse suppliers?

Question39: A supply manager for a manufacturing firm is part of a cross-functional team focusing on critical parts. A major supplier of these parts has an excellent record for quality, competitive pricing, and a good relationship with the firm. However, this supplier often requires frequent follow-up and expedited shipping, typically at added cost. The team is reluctant to consider other sources, and believes the firm's needs are being met by the current supplier. In response, the supply manager assembles data on the supplier's performance and describes the potential risks of shortages and delays. After further discussion, the team agrees to investigate alternate sources, and eventually identifies two other suppliers offering comparable pricing and quality, with better reputations for timely delivery.
Which of the following BEST describes how the supply manager helped the team produce a successful outcome?

Question40: XYZ Inc. is seeking to expand its certified diverse supply base. XYZ locates a small local supplier who is capable of providing qualified materials. The ownership of the potential supplier is as follows:
20% ownership by a Caucasian female
25% ownership by a Caucasian male who is a veteran of the armed forces
24% ownership by an African-American female
31% ownership by an Caucasian male who is a disabled veteran of the armed forces By incorporating this supplier into XYZ's supply plan, what type of diverse supplier would XYZ be supporting?

Question41: A company's supply management department operates within a risk management framework using ISO 31000:2018. The supply management department reviews strengths, weaknesses, opportunities, and threats and establishes a risk matrix for its threats. Based on ISO 31000:2018, is this sufficient to identify risk and focus?

Question42: JKL Company's procurement staff has a history of inefficient business practices and poor communications with stakeholders, which the firm attributes to ineffective leadership. The firm hires an experienced executive to lead the department. Which of the following should the executive focus on to make the staff accountable, while simultaneously assuring them that the executive is ultimately responsible for the duties being fulfilled?

Question43: An employee with a disability has been having erratic, unexplained absences from work. The department supervisor counsels the employee, explaining that the absences are affecting productivity and performance. The employee responds by claiming protection under the U.S. Americans with Disabilities Act (ADA). Which of the following is TRUE with regard to this situation?

Question44: A commodity manager and a salesperson from a major supplier have worked together for many years and have developed a cordial relationship. The salesperson sends the commodity manager two VIP tickets to a golf tournament. Which of the following is the MOST appropriate way for the commodity manager to respond to this gift?

Question45: A company determines it may be subject to potential loss of intellectual property in several supplier contracts. This can be BEST described as what type of risk?

Question46: A supply manager is evaluating the firm's supply management training courses developed for non-department staff. Which of the following should the supply manager address FIRST when evaluating these courses?

Question47: A company sales director reports that profits have been declining for mature but successful product offerings. The CEO asks for recommendations to address this issue. The firm's supply manager and sales director have had a strained working relationship in the past, but the supply manager believes supply management could make valuable contributions toward improving profitability. Given this situation, which of the following should be the supply manager's FIRST course of action?

Question48: A supply management employee's performance has deteriorated, and the employee now exhibits disregard for organizational policies and procedures. The department manager decides to take progressive disciplinary measures. However, before proceeding, the manager wants to be sure that these actions are defensible. Which of the following would provide the BEST support for the manager's position?

Question49: A supply manager is serving on a large-scale project team in another country. To encourage the team's efforts, an early completion incentive is linked to the project. During an on-site visit, a local government official pulls the supply manager aside and offers to expedite a required approval in return for a $500 "administration" fee paid in cash.
Given this situation, which of the following is the MOST appropriate course of action for the supply manager to take?

Question50: A category manager for an electronics firm is tasked with building a strategy for wiring harnesses for the coming year. Which of the following is the BEST course of action for the category manager to take?

Question51: A firm wishes to lessen its environmental impact within the community. However, the firm must first establish a baseline measurement. In this situation, which of the following is the BEST way for the firm to measure its supply base's sustainability performance?

Question52: A government entity emphasizes that preference be given to businesses owned by individuals with disabilities.
This organization's actions can be BEST characterized as

Question53: Which of the following refers to a list of functions and characteristics required for successful performance of a job?

Question54: A highly-customized computer part needed to complete the assembly of a product would be classified as which of the following?

Question55: The possibility that purchased software will not function as planned or that new software will emerge making existing software obsolete can be described as which of the following types of risks?

Question56: XYZ, Inc. is in the due diligence phase of an upcoming merger. The team is involved in assessing the cost synergies that can be realized from the merger. Which of the following can be regarded as potential cost synergies?
I . Reduced competition
II . Sharing of marketing channels
III . Increased purchasing power
IV . Elimination of redundancies

Question57: A hiring manager should be concerned with legal ramifications if a candidate is denied a position on the basis of

Question58: In which phase of team development do group members challenge each other and compete against one another to assume leadership?

Question59: As part of a firm's global cost reduction strategy, a supply manager has been asked to lead a team of purchasing professionals from several different countries. Because of the wide variety of cultures represented on the team, it will be MOST important for the supply manager to

Question60: A supply chain's stability, as well as its ability to continue business or recover from a major disruption, is BEST predicted by

Question61: XYZ Company has expanded its operations into two new countries over the past six months. Due to the cultural differences within the new countries, the firm's senior manager of procurement believes that qualitative key performance indicators (KPIs) need to be collected along with existing quantitative KPIs in order to accurately measure the success of the firm. XYZ has never used qualitative KPIs in the past. Given this situation, which of the following should the senior manager do before proposing the qualitative KPIs to the executive team?

Question62: To promote contracts it has established for discounted office supplies, VWX's supply management department spends significant time and resources creating a consolidated online catalog for use by all divisions. A large portion of these resources are put toward a catalog aggregator tool, which consolidates supplier catalogs into a single format. After several years of use, VWX's internal customers find the combined catalog hard to search, and say it does not provide enough information on the items they need to purchase. Currently, all of the office supply contractors produce their own online catalogs, which can be tailored to client requirements.
To encourage a greater volume of purchases through discounted contracts, which of the following is the BEST course of action for VWX's supply manager to take?

Question63: A supply management department has recently received resignations from several important staff members. Exit interviews indicate that the primary reason for the staff members' departure was frustration over their expertise not being valued. They also viewed their work as repetitive and not an efficient use of their time or effort. Which of the following would be the BEST way for the department manager to improve this situation?

Question64: A supply manager is responsible for managing a team of transactional buyers. While reviewing transaction logs, the supply manager notices that one of the buyers is listed as the requisitioner on an unusually large number of the purchase orders. The supply manager suspects improper activity and wants to investigate the matter further. Given this situation, which of the following will be MOST useful to the supply manager?

Question65: A tech company creates several innovative software programs for internal usage, including a program that streamlines supply chain management. To leverage its efforts, the company markets a version of this program. An important potential customer asks the supply manager about future enhancements to the software. While such updates are in progress, they have not been announced. Given this situation, which of the following is the BEST course of action for the supply manager to take?

Question66: Which of the following integrates various functions within an organization, including forecasting, materials management and purchasing?

Question67: Which of the following will MOST likely be impacted by the use of standard costs?

Question68: A retail chain is looking to gain a competitive edge in the market. The firm wants to allow visibility throughout the company and enhance supply performance regarding demand forecasting, inventory management, and transportation. In this situation, which of following will be MOST effective?

Question69: Matrix structures and dual reporting systems can BEST be described as related to which of the following aspects of organizational hierarchy design?

Question70: In global sourcing, for which of the following areas is verifying compliance likely to be MOST difficult?

Question71: CDE, Inc. is a U.S.-based sporting apparel company. CDE contracts with a manufacturer in another country to produce a specialized line of clothing. In the first few months, sales of the new line are very disappointing. It is then discovered that the manufacturer is marketing counterfeit copies of the new line in the U.S. and abroad, thus undercutting CDE's pricing and damaging its reputation. Given this situation, which of the following should CDE do FIRST?

Question72: A buyer for TUV, Inc. transfers to headquarters from one of the company's subsidiaries. The buyer creates performance concerns for the department by ignoring policies regarding attendance, failing to document transactions properly and lacking focus. The department manager learns that the buyer did not receive training following the transfer because TUV's policies and procedures at headquarters differ only slightly from those within the divisions. Given this situation, which of the following is the BEST course of action for the department manager to take?

Question73: A firm's human resources (HR) department would like to expand a successful training program but does not have funding to do so. The firm's supply manager believes that strategic sourcing of other HR spend categories can reduce costs to provide funding for the training program. Which of the following influencing tactics should the supply manager use FIRST in order to convince HR to employ strategic sourcing?

Question74: In order for a succession plan to be effective, it should

Question75: A supply manager for a real estate firm contacts the supply manager of an insurance company to learn about maintaining up-to-date supplier profile records. After sharing some ideas, the supply managers agree to stay in touch and keep each other abreast of future enhancements in this are a. This is an example of

Question76: A supply manager conducts a risk assessment of the company's top five suppliers. One of these suppliers-a sole source of an integral component-has just one database location and no cloud storage. Any calamity could put supply of the component at risk. In this situation, which of the following is the BEST long-term course of action for the supply manager to take?

Question77: Which of the following refers to the identification, analysis, determination, procurement and fulfillment of the goods and services an organization needs to meet short- and long-term objectives?

Question78: Jones is a highly motivated leader who exceeds all standards for excellence. However, Jones has also been criticized for micro-managing employees, taking over tasks, giving employees little feedback or direction, and cutting comers during busy periods in order to meet production goals. Jones is MOST likely which of the following types of leaders?