EMT Practice Test

1. Question Content...

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Question1: Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

Question2: Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Question3: What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

Question4: You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Question5: When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.

Question6: Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

Question7: What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

Question8: What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

Question9: Which of the following applies to time recording? Note: There are 3 correct Answers to this question.

Question10: Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Question11: Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

Question12: What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.

Question13: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.

Question14: Which of the following options are possible for permissions?

Question15: You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

Question16: Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Question17: You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Question18: You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

Question19: Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

Question20: Which key user tool allows you to change field properties on the SAP Service Cloud UI?

Question21: Which key user features allow you to change field properties on the SAP Service Cloud Ul?

Question22: What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.

Question23: Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

Question24: Which objects can be used within ticket creation to automatically determine the registered product?

Question25: Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Question26: Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

Question27: Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.

Question28: Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question29: Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

Question30: Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Question31: Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Question32: You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

Question33: Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.

Question34: Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

Question35: What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

Question36: Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.

Question37: You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

Question38: Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

Question39: Which of these objects are NOT associated with SAP Jam groups?

Question40: Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

Question41: Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

Question42: Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Question43: What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?

Question44: Which tool do you use to determine a service ticket processing team, based on conditions?

Question45: Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.

Question46: Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

Question47: When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Question48: Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

Question49: Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Question50: Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

Question51: Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Question52: Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Question53: What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

Question54: Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.

Question55: When should you use the templates provided in the Data Workbench?

Question56: A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

Question57: What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question58: Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.

Question59: Which option do you have to mark a field as mandatory?

Question60: Which item can be assigned to organizational structures, team assignments and workflow rules?

Question61: Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.

Question62: Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.