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EXPLANATION
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Question1: In what facet can you maintain counter readings?Please choose the correct answer.Response:
Question2: When would you use data migration templates instead of entering data manually?There are 2 correct answers to this question.Response:
Question3: You are setting up the connection between SAP Jam and SAP Cloud for Customer. Where do you enable this integration?Please choose the correct answer.Response:
Question4: Which of the following actions are supported by the e-mail communication channel?There are 2 correct answers to this question.Response:
Question5: How can you allocate the remaining time from demands which do NOT fit into the same day?There are 2 correct answers to this question.Response:
Question6: Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?There are 3 correct answers to this question.Response:
Question7: Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP CRM on premise?There are 2 correct answers to this question.Response:
Question8: Which of the following actions can you perform using the administrator adaptation function?Please choose the correct answer.Response:
Question9: Which of the following functions can you perform using the Language Adaptation Tool?Please choose the correct answer.Response:
Question10: You want to launch the SAP ERP Customer Cockpit from a SAP Hybris Cloud for Customer account to view transactions in SAP ERP.Which of the following integration approaches support this requirement?Please choose the correct answer.Response:
Question11: Registered products are dependent on which of the following scoping options in Business Configuration Scoping?Please choose the correct answer.Response:
Question12: Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?Please choose the correct answer.Response:
Question13: When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?Please choose the correct answer.Response:
Question14: Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?There are 2 correct answers to this question.Response:
Question15: You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.Which actions do you perform in SAP Cloud for Customer?There are 2 correct answers to this question.Response:
Question16: Which of the following options need to be considered before you use the data migration templates?There are 3 correct answers to this question.Response:
Question17: What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?Please choose the correct answer.Response:
Question18: Which of the following tasks can you perform using the fine-tuning activity for service processing?There are 2 correct answers to this question.Response:
Question19: What objects is used in SAP Multiresource Scheduling?Please choose the correct answer.Response:
Question20: What is the difference between a business user and an employee?There are 2 correct answers to this question.Response:
Question21: Which of the following objects can you integrate with SAP CRM?There are 2 correct answers to this question.Response:
Question22: How do you restrict the completion of the main ticket when the related sub-tickets are still open?Please choose the correct answer.Response:
Question23: Which of the following objects deliver a default approval process?There are 3 correct answers to this question.Response:
Question24: Which of the following activities are required for a successful integration project with SAP Hybris Cloud for Customer and an SAP on-premise solution?There are 3 correct answers to this question.Response:
Question25: To which of the following can you assign a custom report to control its visibility?There are 2 correct answers to this question.Response:
Question26: How can you prevent users from adding an installed base within a ticket?Please choose the correct answer.Response:
Question27: Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?There are 2 correct answers to this question.Response:
Question28: What data type is used in a Date Profile to determine the start of the warranty?Please choose the correct answer.Response:
Question29: You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached.What type of maintenance plan should you create?Please choose the correct answer.Response:
Question30: Which of the following elements are created when an object is generated via the custom object builder?There are 2 correct answers to this question.Response:
Question31: Who can approve time reports so they can be released to CATS?Please choose the correct answer.Response:
Question32: When a user creates service tickets, what product type is supported for determining the warranty?Please choose the correct answer.Response:
Question33: You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration?There are 2 correct answers to this question.Response:
Question34: To which of the following entities must you assign the Phone Call work Center view to access the live activity pane for computer telephony integration (CTI)?There are 2 correct answers to this question.Response:
Question35: Which of the following are functions of custom report creation in SAP Cloud for Customer?There are 3 correct answers to this question.Response:
Question36: For which of the following business requirements would you use the personalization feature?There are 2 correct answers to this question.Response:
Question37: From where can you consume spare parts in SAP ERP for use in an SAP C4C work ticket integration scenario?There are 2 correct answers to this question.Response:
Question38: What can you use to control user privileges in SAP Cloud for Customer?There are 3 correct answers to this question.Response:
Question39: When using data migration templates for the initial load, which activities are steps in migration process?There are 3 correct answers to this question.Response:
Question40: What tool can be used to control the general availability of a work center in the user interface in SAP C4C?Please choose the correct answer.Response: