EMT Practice Test

1. Question Content...

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Question1: Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

Question2: Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

Question3: Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

Question4: In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

Question5: Which object is mandatory to integrate emails in tickets?

Question6: Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Question7: Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

Question8: Which object can be used in workflow definition and assigned to organizational structures?

Question9: Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Question10: Which of the following describes how permissions work in SAP Service Cloud?

Question11: What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Question12: What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question13: Which element do you need to maintain to use maintenance plans?

Question14: Which object can be used within ticket creation to automatically determine the registered product?

Question15: What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

Question16: Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

Question17: Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Question18: You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Question19: Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question20: Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

Question21: Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

Question22: What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

Question23: Which object can you assign to a ticket template when you are using maintenance plans?

Question24: What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

Question25: You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

Question26: You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Question27: Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Question28: Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

Question29: Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Question30: Which of the following is possible when creating tickets in the Agent Desktop?

Question31: Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

Question32: You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

Question33: Which of the following can you use to explore released APIs?

Question34: Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

Question35: What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question36: Which of the following elements can you configure for the object ticket using the fine-tuning function?

Question37: Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Question38: You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Question39: How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

Question40: You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?