EMT Practice Test

1. Question Content...

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Question1: Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to. be involved in specific Opportunities to. help sales representatives close deals faster. How can an administrator meet this requirement?

Question2: What option is available in when scheduling a dashboard refresh? (2 answers)

Question3: What setting is controlled by a user's profile? (3 answers)

Question4: Universal Containers requires that the organization-wide default for opportunities be set to. public read/write. However, sales users are complaining that opportunity reports return too. many results, making it difficult to. find their team's opportunities in the report results. How can the system administrator address this problem?

Question5: What relationship can be selected in a custom report type where accounts is the primary object and contacts is the related object?

Question6: What is the capability of the service cloud (customer) portal? (2 answers)

Question7: What will happen when a user attempts to. log in to. Salesforce from an IP outside the users profile but within the organization-wide trusted IP range?

Question8: What can be done with a workflow field update action? (2 answers)

Question9: What can be modified on standard object fields? (3 answers)

Question10: Universal containers is using a private sharing model. The US sales director needs full access to. all records of the US sales representatives. How can this be accomplished?

Question11: Universal container has two. sales groups; each group has its own unique sales process.
What is the best way to. ensure that sales representatives have access to. only the stages relevant to. their sales process when working on opportunities?

Question12: What feature allows a user to. group campaigns within a specific marketing program or initiative?

Question13: What can be transferred from one use to. another user during mass transfer of account records? (3 answers)

Question14: If two. objects have a parent child relationship, how can a user access the child record from the parent record?

Question15: What type of field allows users to. input text, images, and links?

Question16: A marketing user has received a file of leads to. import. What tool can be used to. avoid duplicate leads?

Question17: The support group at universal container wants agents to. capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to. meet the requirement? (3 answers)

Question18: What type of record access can an administrator grant (2 answers)

Question19: What should an administrator consider when setting up case feed?

Question20: Universal Containers needs to. synchronize data between sales force and an external financial system. How can a system administrator accomplish this?

Question21: A system administrator at Universal Containers needs to. transfer records from one user to. another. What object can be transferred using the mass transfer tool? (2 answers)

Question22: What can an administrator configure for users on the search results? (3 answers)

Question23: What standard object has a one-to-many relationship with the account object? (3 answers)

Question24: Sales management at universal containers needs to. display the information listed below in each account record. Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to. meet this requirement?

Question25: What is the purpose of the service cloud (customer) portal? (2 answers)

Question26: Universal Containers has two. business groups, products and services. Both groups will be using to. track deals, but different fields are required by each group. How should a system administrator meet this requirement? (2 answers)

Question27: Which chart type can be used to. display summary values from two. different levels of grouping in a report. (2 answers)

Question28: Universal Containers uses a custom field on the account object to. capture the account credit status.
The sales team wants to. display the account credit status on opportunities.
Which feature should a system administrator use to. meet the reqquirements?

Question29: A user profile has a login hour restrictions set to. Monday through A user profile has login hour restrictions set to. Monday through Friday 8am to. 5pm. It is Tuesday and it is now 5.01 PM. Which behavior of the application should the user expect?

Question30: When importing data, what happens if some records do. NOT meet the data validation criteria?

Question31: Which statement is true if a custom fiscal year is enabled? (2 answers)

Question32: Where can the multilingual solution search feature be enabled? (2 answers)

Question33: What are the valid organization-wide default options for the Account Object?

Question34: A time dependent action is placed in the work flow queue when the record is created. When will the action be removed from the queue? (2 answers)

Question35: Which feature license can be assigned to. a user record in Salesforce (2 answers)

Question36: The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to. the stage field, but found that the new value was not available to. users. What should the administrator do?

Question37: Universal containers set the organization-wide defaults for cases to. private. When a case is escalated, case ownership changes to. Tier 2 support agent. How can a system administrator give the sales operation team read/write access to. all escalated cases?

Question38: What item appears in a user's My Unresolved items after synchronization (2 answers)

Question39: Which Option is available when using the process visualizer? (2 answers)

Question40: What should an administrator consider when configuring workflow rules? (2 answers)