EMT Practice Test

1. Question Content...

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Question1: To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re -assigned to the Tier 3 queue.
Which feature meets this requirement?

Question2: Universal Containers needs to upload 1 million new Account records to Salesforce.
What should the Administrator recommend to perform this data upload?

Question3: The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library.
What feature should an Administrator recommend7

Question4: The warehouse manager has received a new product line of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool should the System Administrator use to meet this request?

Question5: A marketing user has received a file of leads to import into Salesforce. Which tool can be used to avoid duplicate lead records7

Question6: The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?

Question7: A System Administrator has set up a new user. How long does the user have to activate the account before the email link expires by default?

Question8: Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? Choose 3 answers

Question9: In which two ways should Knowledge articles be used? Choose 2 answers

Question10: Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should NOT have access to subordinates' Feedback records.
Which action should an administrator take to ensure this requirement is met?

Question11: Sales Rep A and Sales Rep B view an Account report for All Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results.
What is the explanation for the discrepancy in the reports7

Question12: Universal Containers Is on boarding ten new employees in two weeks. Which two methods should a system administrator use to create user records in Salesforce without activating them?
Choose 2 answers

Question13: Which two ways allow a sales user to relate an opportunity to a campaign?
Choose 2 answers

Question14: Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen or the rep doesn't populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation.
Which tool should be used?

Question15: A new custom object called Manufacturers has been created for Universal Containers.
Where should a System Administrator adjust how the object appears when it is found in the global search?

Question16: Which two types of records can be transferred from one user to another user during a mass transfer of account records?
Choose 2 answers

Question17: Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will NOT be active until they start. The new users should be set up ahead of time to assign records, list views, and other Salesforce utilities needed on the day they start.
Which method should a System administrator use to set up the new users without sending a notification?

Question18: Which set of standard objects are children of the Account object in a many -to -one relationship?

Question19: A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC?
Choose 2 answers

Question20: A system administrator wants to ensure that unique data is always input into a specific field.
Which two field properties should be configured?
Choose 2 answers

Question21: Universal Containers wants to understand all of the configuration changes that have been made over the last six months. Which tool should an administrator use to gather this information?

Question22: Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User's perspective when enabling this App for Salesforce Mobile?

Question23: Sales representatives at Universal Containers often schedule in -person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetings In the Account, Contact, or Opportunity page layouts, as well as adding this data to reports.
Which method should a System Administrator use to solve this business request?

Question24: Users at Ursa Major Solar are trying to create Opportunities.
When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.
Why is this error likely occurring?

Question25: The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?

Question26: Universal Containers (UC) is rolling out a new approval process. As the last step in the process after an Opportunity has been approved. UC wants to send a contract to its customer for signature. What should an Administrator suggest to implement this functionality?

Question27: Universal Containers has just acquired a new company whose Sales team has a unique sales process with stages that are different than currently set up in Salesforce. To make sure the acquisition runs smoothly, the Executive team does not want the new Sales team to have to change their process at all.
What should the Administrator do to incorporate the new Sales team's process?

Question28: Universal Containers is having a quality control problem with one of its product lines.
Multiple Books
Which standard object can be used to track the extent of the problem?

Question29: An Administrator has been asked to give all users in the Marketing User profile the View All permission for Campaigns. In which two ways can this be accomplished?
Choose 2 answers

Question30: What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization -wide trusted IP range?

Question31: Customers are requesting custom colored containers, which are not currently part of the standard inventory.
Management has decided to add custom coloring as an add-on item in
Salesforce. Which action should the Administrator take to allow sales users to add custom coloring to the total Opportunity Sale?

Question32: Universal Containers has just restructured its Sales Department. Records that the sales manager expects to see are not showing up in the new Opportunity Report. Which three questions should the Administrator ask to troubleshoot this issue?
Choose 3 answers

Question33: A Sales Manager wants all Sales Users in the department to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. How can the Administrator meet this requirement?

Question34: A Salesforce user at Universal Containers has been deactivated.
What will happen to the records the user owns in Salesforce?

Question35: Under which three conditions should a validation rule be used to prevent invalid data?
Choose 3 answers

Question36: Which two feature licenses can be assigned to a user record in Salesforce?
Choose 2 answers

Question37: Which type of field do administrators use when creating a junction object?

Question38: Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab? "

Question39: What are two features of Knowledge?
Choose 2 answers

Question40: What are two considerations when configuring workflow rules?
Choose 2 answers

Question41: Which three types of customization can be done on Activities (tasks and events)?
Choose 3 answers

Question42: Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.
What should a System Administrator do to report on the newly created fields?

Question43: Campaign Member can be associated with which two objects?
Choose 2 answers

Question44: A Sales Manager at Ursa Major Solar needs to rename and delete dashboards in the Nevada Dashboards Folder. What should the Administrator do to achieve this goal'

Question45: Which three settings are controlled by a users profile?
Choose 3 answers

Question46: What are two valid use cases for Salesforce Communities?
Choose 2 answers

Question47: The administrator has created new users for 10 new employees at Universal Containers. Why are these users unable to access the account object in the Salesforce org"?

Question48: Universal Containers needs to update data with information from an external financial system. What should an administrator do to accomplish this?

Question49: A system administrator at Universal Containers created a new account record type.
However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this?
Choose 2 answers

Question50: Sales users need an easy way to let their colleagues know when they go on vacation. Multiple Books How should the Administrator accomplish this task quickly?

Question51: What should an administrator consider when setting up Case Feed?

Question52: What are two valid assignee options when configuring Case Assignment Rules?
Choose 2 answers