EMT Practice Test

1. Question Content...

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Question1: Which two types of records can be transferred from one user to another user during a mass transfer of account records?
Choose 2 answers

Question2: Which three settings are controlled by a users profile?
Choose 3 answers

Question3: Which report should a System Administrator use to display the number of Contacts related to an Account?

Question4: Previous Ursa Major sales representatives worked on approximately 180 accounts with billing addresses in California. These sales representatives need to retain viewing and editing access to these access to account for
1-3 months. An administrator needs to easily provide view and edit access to these users for the 180 accounts.
What should the administrator do to achieve this goal?

Question5: A user at Universal container reports an error message when attempting to log in. the administrator checks the user's login history, but there is no record of the attempted login.
What could be cause of this issue?

Question6: What describes the relationship among the case, asset and contact objects?

Question7: A new custom object called Manufacturers has been created for Universal Containers.
Where should a System Administrator adjust how the object appears when it is found in the global search?

Question8: Which two objects can an administrator customize the Stage Setup Flow? Choose 2 answers

Question9: Users at Ursa Major Solar are trying to create Opportunities.
When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.
Why is this error likely occurring?

Question10: Which two ways allow a sales user to relate an opportunity to a campaign?
Choose 2 answers

Question11: Where can a system administrator assign a page layout?
Choose 2 answers

Question12: A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue?
Choose 2 answers

Question13: Universal Containers wants the sales team to access information about Closed Won Opportunities with a common competitor for all pending big deals. Which features should the System Administrator implement?

Question14: A sales manager at Universal Containers wants to rename and delete dashboards in the California Dashboards Folder. How should a System Administrator accomplish this?
Choose 1 answers

Question15: What is a valid organization -wide default option for the Account object?

Question16: Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently unavailable in the standard inventory. Management has deckled to add custom sizing as an add-on item in Salesforce.
The administrator needs to allow sales users to add custom sizing to the total opportunity sale.
what should the administrator do to achieve this goal?

Question17: Universal Containers have a demonstration booth at a trade show. The marketing team staffing the booth scanned over 53,000 prospects that need to be followed up with by the sales reps after the show.
Which tool should the administrator use to import the records into Salesforce?

Question18: The User Locale setting affects the format of (Choose 4 answers):

Question19: Salesforce Content management includes which of the following features. Choose 4 answers

Question20: Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?

Question21: The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library.
What feature should an Administrator recommend?

Question22: Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are not able to save the Opportunities.
What is the likely cause of the error?

Question23: Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? Choose 2 answers

Question24: The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
Which data type should be used when creating this custom field?

Question25: Universal Containers has Public Read/Write Organization -Wide Default Sharing for Accounts. Company leadership has decided that Marketing should never modify an Account record. What should the System Administrator do to restrict these users?

Question26: What are three considerations when a user is importing data via Data Loader?
Choose 3 answers

Question27: How should a System Administrator configure a report for each sales rep to see their own Open Opportunities?

Question28: What are the defaults for Org wide Default (OWO) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?

Question29: A system administrator at Universal Containers created a new account record type.
However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this?
Choose 2 answers

Question30: What are two features of Knowledge?
Choose 2 answers

Question31: Under which three conditions should a validation rule be used to prevent invalid data?
Choose 3 answers

Question32: A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process.
Hon can the administrator implement this functionality?

Question33: A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?

Question34: Which two action should an administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with the customers?
Choose 2 answers

Question35: Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will NOT be active until they start. The new users should be set up ahead of time to assign records, list views, and other Salesforce utilities needed on the day they start.
Which method should a System administrator use to set up the new users without sending a notification?

Question36: A previous administrator is no longer at Universal Containers, but still owns many records and is the default workflow user. Which security measure should the new administrator take''

Question37: Which type of field do administrators use when creating a junction object?

Question38: The marketing team at universal containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can the system administrator automate this process?

Question39: Which three are Chatter features? (Choose three.)

Question40: When opening a case with Salesforce Support, the case requestor is asked to include the Organization ID of the org with the issue. Where in Salesforce setup will an administrator find the Salesforce Org ID?

Question41: Which two settings can a system administrator enable in the global user interface settings? (2 answers)

Question42: The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
Choose 3 answers

Question43: What does a page layout allow an administrator to control?

Question44: Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?

Question45: The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward In the sales process. Multiple Books Which feature should the System Administrator use?

Question46: Universal Containers has decided to implement Salesforce Einstein Analytics for a subset of its users. How should the administrator enable users with permissions to use Einstein Analytics features?

Question47: In which situation is the Case Contact notified when a support representative adds a new case comment?

Question48: What are two ways to customize basic reports using Lightning Experience? Choose 2 answers

Question49: How should a System Administrator prevent a user from logging in if they are a running user of a dashboard?

Question50: A user profile has a login hour restriction set to Monday through A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.01 PM.
Which behavior of the application should the user expect?

Question51: What can a System Administrator specify in the Company Information page?

Question52: What should an administrator consider when setting up Case Feed?

Question53: Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have rolesin the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should not have access to subordinates' Feedback records. What action should an Administrator take to ensure this requirement is met?

Question54: Universal Containers uses a private snaring model for Accounts. Accounts are assigned to a region using a custom region picklist on Account. A manager from Europe has requested that the ensure set of EMEA users be able to work on al EMEA Accounts.
Which two actions should an administrator take to complete this request' Choose 2 answers

Question55: The Universal Containers' CEO does not want to see the list of Contacts when viewing an Account page, but still needs to access Contact records. How should a System Administrator configure this?

Question56: Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which two components will populate the grand total properly?
Choose 2 answers

Question57: What should a system administrator consider when deleting a custom field? Choose 3 answers.

Question58: Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access?
Choose 2 answers

Question59: Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
Which feature meets this requirement?

Question60: Ursa Major Solar has an opportunity record with a close of November 15, which fulfill criteria of a time-dependent workflow rule. The time-dependent action is scheduled for November S.
The opportunity is edited before November S, however, and longer meets the criteria.
What happens to the time-dependent action?

Question61: The sales operations team ta Universal Containers purchase a list of shipping companies they would like to be imported into the Salesforce org ... import Wizard. Some companies on the list may already be customers.
Which fields should administrator use to prevent duplicates when importing these Account records?

Question62: What type of field allows users to input text, images, and links?

Question63: Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. (Included) How can a system administrator give the sales operation team read/write access to all escalated cases?

Question64: What are two considerations when configuring the lead conversion process?
Choose 2 answers

Question65: Which two statements apply when custom fiscal year is enabled? Choose 2 answers

Question66: Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers

Question67: In which two places should cases be assigned when case assignment rules are being set up?
Choose 2 answers

Question68: What level of access can be set when sharing a document folder with users? (2 answers)

Question69: Which of the following objects cannot be imported via the Salesforce import wizard?

Question70: Which two statements are correct regarding an approval process?
Choose 2 answers

Question71: Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity.
Only those users with access to the Opportunity should be able to see the records on the new object.
What should the Administrator do to accomplish this task?

Question72: Criteria-based sharing rules can be created for which objects? (3 answers)

Question73: A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. AII other users at Universal Containers receive these email alerts.
How can a Salesforce Administrator troubleshoot this issue?

Question74: Ursa Major Solar is bringing a new type of solar panel to market. An Administrator needs to create a Sales Process for this new product.
What are three considerations for this process?
Choose 3 answers

Question75: A System Administrator needs to import new leads from a tradeshow and assign ownership based on country. Some of the leads may already be in the system. Which two actions should be taken to meet this requirement? (Choose two.)

Question76: Sales management at universal containers needs to display the information listed below in each account record Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to meet this requirement?

Question77: An opportunity record with a close date of July 30 meets the criteria of a time -dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Question78: A Lightning for Outlook layout can be assigned to which two options?
Choose 2 answers

Question79: Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen or the rep doesn't populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation.
Which tool should be used?

Question80: What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization -wide trusted IP range?

Question81: Northern Trail Outfitters (NTO) is concerned that employees are logging into Salesforce from their home computers. To prevent this. NTO wants to limit Salesforce access only to computers located within the company headquarters.
Which security settings should an Administrator use to ensure that users only login while present in the company office?

Question82: A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?

Question83: High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a Queue called "High Priority Queue." An administrator needs to configure the case management process to implement this requirement. Hon should the administrator achieve this goat7

Question84: Sales reps should not be able to create leads, delete their own accounts or send mass emails. How can an admin meet these requirements?

Question85: Ursa Major Solar needs its sales users to be able to do the following:
* View their open Opportunities grouped by Stage
* View their open Opportunities grouped by source report on a dashboard component.
which report format needs to be used to accomplish this goal?

Question86: The sales users at Universal Containers need to view their open Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?

Question87: What are two good use cases for a Salesforce approval process?
Choose 2 answers

Question88: Which two dashboard components display data from the summary rows of a report? Choose 2 answers

Question89: When designing a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Select 2 correct answers.

Question90: A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated because of the stage change? Choose 2 answers

Question91: Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?

Question92: Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?

Question93: What type of record access can an administrator grant (2 answers)

Question94: What are two valid assignee options when configuring Case Assignment Rules?
Choose 2 answers

Question95: Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled? Multiple Books

Question96: Which dashboard component can display data from the summary rows of reports? (2 answers)

Question97:

Question98: What are two Final Approval Actions in an Approval Process? Choose 2 answers

Question99: Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?

Question100: What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps? (Included)

Question101: Ursa Major Solar recently purchased 15 new Salesforce licenses.
How many users can an administrator create at the same time on the add multiple users page?

Question102: What is an option when customizing a report? (3 answers)

Question103: A Sales Manager at Ursa Major Solar needs to rename and delete dashboards in the Nevada Dashboards Folder. What should the Administrator do to achieve this goal'

Question104: Universal Containers wants to understand all of the configuration changes that have been made over the last six months. Which tool should an administrator use to gather this information?

Question105: Which two statements about products and price books are true?
Choose 2 answers