EMT Practice Test

1. Question Content...

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Question1: A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and senes.
How should the administrator set up the Campaign to simplify reporting?

Question2: Data Validation rules are also enforced using the API and Import Wizards.

Question3: Standard profile permissions cannot be edited.

Question4: What is true regarding a Running User

Question5: Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

Question6: Fill in the blank.
What does a workflow approval process do?

Question7: What functionality is available for tasks? (Choose 2 answers)

Question8: The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. Is it possible?

Question9: In which two locations can a system administrator assign a page layout? (Choose two.)

Question10: What are two sources from which cases can be created?

Question11: What happens when a user clicks on the Create New Apps option present in the List of Apps section?

Question12: Which step is required when configuring the new Salesforce for outlook?

Question13: Describe the methods to allow access to the application?

Question14: Which is the new type of Dashboard Chart to make entry in Spring'11 Release?

Question15: Which of the following features is not available in Professional Edition?

Question16: All fields on the Approval page layout are available to view on the Approval History related list

Question17: Time-Dependent Workflow – Maximum Triggers Allowed Per Rule:

Question18: A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

Question19: Identify the statement that correctly defines data validation

Question20: Which of the following are true about formula fields?

Question21: Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management's accounts?
Default access for the Account object is Public Read Only.
Executive Management
Sales Management
Sales Person
Operations Management
Operations Person

Question22: Specifying a "running user" in dashboard means:

Question23: Which is a consideration when creating a drill-to-detail dashboard component?

Question24: Which of the statements are true for Cases:

Question25: An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?

Question26: Which three features can automatically create a Case? (Choose three.)

Question27: The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

Question28: The Director of Sales wants a report that meets the following criteria:
All accounts in NY, MA, PA and NJ Account rating of "Hot" or Annual Rev over $8M .The report must meet the state criteria but can optionally meet the account rating or the annual revenue.
Which report format would you use to create this custom report?

Question29: With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.

Question30: Can WF update formula fields?

Question31: You can enable field encryption by:

Question32: Account team is a set of users that normally work together on _________?

Question33: A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Question34: What is a Dashboard made of?

Question35: How can an Administrator customize campaign members? Choose 2 answers: MMM

Question36: What is Force.com Builder? Choose 3 answers:

Question37: Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?

Question38: Which of the following will not bypass Identity Confirmation? (Select one)

Question39: The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?

Question40: An administrator needs to configure Ursa Major Solar's Salesforce Mobile app with the company's bran-specific images and color schemes.
Which set of branding options should the administrator use?

Question41: Which of these is NOT true of "list views" in SFDC:

Question42: Which object must be related in order to create an Opportunity record?

Question43: An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?

Question44: SIMULATION
List the objects that may have Sharing Rules

Question45: Ursa Major Solar has the following environment and requirements:
* A new custom object named Regulations is a child of the Account object.
* All users need the ability to view Regulations when viewing Accounts with the Sales Account Page Layout.
How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?

Question46: Ursa Major Solar recently enabled the multiple currencies feature.
As a result, which currency will be used as the foundation for all currency conversion rates?

Question47: True or False, Final reject actions in a workflow approval process can include actions such as email alerts.

Question48: Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account reord.
Which feature should the administrator configure to meet this requirement?

Question49: This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

Question50: Which of the following are true about the Default Division field on the User object?

Question51: For how many days deleted records are kept in the Recycle Bin?

Question52: The marketing team at universal containers wants to. send an email to. each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to. the lead. How can the system administrator automate this process?

Question53: To minimize the number of sharing rules, use "Roles and Subordinates" over "Roles" where possible.

Question54: Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.
What should a System Administrator do to report on the newly created fields?

Question55: Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers

Question56: What should a system administrator consider before importing a set of records into Salesforce.

Question57: Where do images for email templates, Cloud Scheduler, etc. need to be stored?

Question58: A custom lead field can be mapped to:

Question59: Which is a capability of a campaign? Choose 2 answers MMM

Question60: Which action type is represented by an icon in the process visualizer? Choose 2 answers

Question61: The user default login hours are 8:00 AM - 5:00 PM. The user logs in at 4:30 PM and stays on till 5:01 PM.
What happens?

Question62: The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires.
What should an administrator configure to meet this requirement?

Question63: The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by month, with a review of the previous 6 months. Which report format would you use to create this custom report?

Question64: What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?

Question65: You CANNOT delete standard fields but you can remove non-required standard fields from a page layout

Question66: The safes director at Cloud Kicks wants to be able to predict upcoming revenue In the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers

Question67: You can't package workflow rules with time triggers.

Question68: Which action type is represented by an icon in the process visualizer? Choose 2 answers

Question69: Fields hidden using Field Level Security are subject to Data Validation Rules.

Question70: DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator meet the request?

Question71: What should a system administrator consider when deleting a custom field? Choose 3 answers.

Question72: What is not true about sharing Rules?

Question73: Customizable Forecasting must be enabled for use with Custom Fiscal years.

Question74: When using Territory Management, can an opportunity be associated with multiple territories?

Question75: Universal Containers uses a custom field on the account object to. capture the account credit status.
The sales team wants to. display the account credit status on opportunities.
Which feature should a system administrator use to. meet the reqquirements?

Question76: Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement?

Question77: Are Tags searchable from standard Search component?

Question78: An administrator supporting a global team of Salesforce users has been asked to configure company settings.
Which two options should the administrator configure?
Choose 2 answers

Question79: What is parallel approval Routing?

Question80: CORRECT TEXT
Define the Summary Report.

Question81: The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (Choose all that apply.)

Question82: You will need a security token to access Salesforce via (choose all that apply)

Question83: The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?

Question84: Which dashboard component can display data from the summary rows of reports? (2 answers)

Question85: How many lead assignment rules can be active at one time?

Question86: When you transfer an Account which of the following objects are automatically transferred?

Question87: Sales Rep and Sales Rep B view an Account report for all Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results.
What is the explanation for the discrepancy in the reports?

Question88: Standard picklists can be the controlling field but not the dependent in a field dependency:

Question89: What can an agent do when resolving a case? Choose 2 answers

Question90: You can map custom lead fields to standard fields on the Account, Contact, and Opportunity.

Question91: Ursa Major Solar wants to customize Activities (tasks and events). What are three types of customization that occur? Choose 3 answers

Question92: What can be modified on standard object fields? (3 answers)

Question93: AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?

Question94: How many roles can you create for your org?

Question95: A custom multi-select picklist can be the controlling field for a dependent field

Question96: Fill in the blank.
How does a Profile differ from a Role?

Question97: Which is true about Storage Limits?

Question98: A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated because of the stage change? Choose 2 answers

Question99: Account team is a set of users that normally work together on _________?

Question100: Final reject actions can include actions such as email alerts

Question101: A checkbox can be the controlling field to a dependent picklist.

Question102: Select the option that is NOT true of opportunities:

Question103: What is a method for adding content to. Salesforce CRM content? (2 answers)

Question104: Custom formula fields can reference other custom formula fields including themselves.

Question105: Record Types are not available in Select the right choice

Question106: SIMULATION
Define the Solution Manager Profile.

Question107: Northern Trail Oufitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.

Question108: Which of the following is not a Standard Salesforce.com Application?

Question109: Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing settings?

Question110: Which of the following is not an available function in the Formula Fields?

Question111: Which action must be taken to view contacts associated with a case in the console?

Question112: Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will not be active until they start. The new users should be set up ahead of time to assign records, list views, and other Salesforce utilities needed on the day they start.
Which method should a System Administrator use to set up the new users without sending a notification?

Question113: What is parallel approval Routing?

Question114: Which feature effectively allows you to "lock" the converted amount on closed opportunities?

Question115: Which of the following is a standard Profile?

Question116: What is the Impact on a User of the Organization level Locale Changes?

Question117: Which of the following statements are true about trusted ranges?

Question118: Define the Contract Manager profile.

Question119: Salesforce Console only displays views that were previously created.

Question120: If you delete a case, which two also get deleted?

Question121: Can I change the location of Chatter feeds? How?

Question122: Where can the multilingual solution search feature be enabled? (2 answers)

Question123: Recent item and Lookup Hovers use the Record Mini Page.

Question124: You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.

Question125: Which two dashboards components should display data from the summary rows of a report? (Choose two.)

Question126: Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

Question127: You can customize the Opportunity Stage History related list on an Opportunity Page Layout.

Question128: In which two ways should Knowledge articles be used? (Choose two.)

Question129: All fields on the Approval page layout are available to view on the Approval History related list

Question130: What is parallel approval Routing?

Question131: Can logins on specific days be restricted?

Question132: A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated because of the stage change? Choose 2 answers

Question133: Which Service Cloud and Service Cloud Console Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?

Question134: What is required to create a new user?

Question135: Customer service accesses articles with the KnowledgeLightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

Question136: Which are true about Email to Salesforce Enhancements after Spring 11 release?

Question137: Active Currencies live in Company Profile, user record (Personal Setup) and in Opportunity (Record).

Question138: Sales Rep A shared a pricing guide from a Content library with Sales Rep B.
Sales Rep B reports that the pricing guide is unavailable. How should an administrator troubleshoot this issue?

Question139: What should an administrator take into consideration when creating Content tags?

Question140: What is parallel approval Routing?

Question141: When transferring an account from one user to another, which of the following options are selectable?
(Choose all that apply.)

Question142: What type of information can NOT be shown with an S-Control Dashboard component?

Question143: You CANNOT delete standard fields but you can remove non-required standard fields from a page layout

Question144: What does a page layout allow an administrator to control?

Question145: At Universal Containers, a user's department determines which fields the user can see and edit on Opportunities. For example, users on the Sales team can edit all fields on the Opportunity, while users on the Support team have read-only access to these fields.
In which location is field-level security controlled for users on these teams?

Question146: The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?

Question147: The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent the administrator from fulfilling this requirement?

Question148: Data storage include the following: (check all that apply)

Question149: Which statement is true about custom summary formula?

Question150: Which two capabilities are considerations when marking a field as required In Object Manager?
Choose 2 answers

Question151: Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management's accounts?
Default access for the Account object is Public Read Only.
Executive Management
Sales Management
Sales Person
Operations Management
Operations Person

Question152: The difference between an opportunity record type and a sales process is:

Question153: What is parallel approval Routing?

Question154: Page layouts are assigned to _____________.

Question155: A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports & Dashboards?
User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?

Question156: When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank – Red Package).

Question157: What must an administrator do when creating a record type?

Question158: What objects are cases related to?

Question159: Cloud Kicks wants users to only be able to choose Opportunity stage closed won If the Lead source has been selected.
How should the administrator accomplish this goal?

Question160: Which type of field cannot have universal requiredness?

Question161: Cloud Kicks has a custom object named Shoe. The administrator has been asked to ensure that when a relationship is created between Account and Shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?

Question162: Which statements are true about business processes?

Question163: The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup.
Which scenario could prevent the administrator from fulfilling this requirement?

Question164: Is identity confirmation necessary if a user's IP address is known and browser cookie exists?

Question165: Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?

Question166: Who can delete records?

Question167: A check box can be a controlling field in a field dependency:

Question168: Both accounts and users can exist in multiple territories.

Question169: There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed:

Question170: CORRECT TEXT
How can users obtain a security token?

Question171: Is it possible to have Sidebar search enabled with Global Search?

Question172: What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?