EMT Practice Test

1. Question Content...

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Question1: What should an administrator consider when setting up salesforce entitlements? choose 2

Question2: The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

Question3: In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is
"Controlled by parent".
what solution should be implemented?

Question4: Universal containers is implementing a time recording system in salesforce.
Employees are required to record their time in a work log custom objectagainst either an opportunity or a case. The company wants to see total hours worked on an opportunity or a case. which type of relationship field should an administrator use to relate the work log to the opportunity or case?

Question5: How can an administrator ensure article managers use specified values for custom article field?

Question6: Sales representatives are reporting trouble syncing quotes with their related opportunities.
What is a possible explanation for this problem? Choose two

Question7: Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

Question8: Support agents at Cloud Kicks associate Cases and Bugs so that can report on how many Cases are related to a Bug. A Bug is required to have a Case in order to be created.
Which type of object relationship will meet this requirement?

Question9: The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?

Question10: Which three capabilities should an administrator consider about change sets?
Choose 3 answers.

Question11: Universal containers wants a summary report that displays the percemtage growth of revenue year over year.
What function should an administrator use to calculate this information?

Question12: Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.
How should an administrator automate this process?

Question13: A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?

Question14: Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

Question15: What are two considerations when setting up Salesforce Content?
Choose 2 answers.

Question16: Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?

Question17: A sales manager cannot vim a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

Question18: Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

Question19: The sales operations team at Universal Containers wants to ensure that when an opportunity is won the custom shipment date field is populated.
How should the administrator configure salesforce to meet this requirement?

Question20: Universal containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all associations between the applicant and the position(s) that he or she has applied for are deleted.
How can this be accomplished?

Question21: Universal containers uses a private sharing model for accounts. A user who owns an account record needs to temporarly grant delete access to this records associated contacts to another user. how can this be accomplished?

Question22: When the delete permission is selected in a muting permission set, which other permission is automatically muted?

Question23: Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?

Question24: Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question25: A maintenance fee is added to each opportunity. this maintenance fee should NOT be included in the sales Rep's forecast so a custom field called Rep amount is used.
how should an admin configure forecasting?

Question26: The VP of sales at Universal Containers has reported that users are changing the stage of opportunity records that they do not own. The VP wants only the owner of an opportunity to be able to change the stage of an opportunity-wide Default are set to pubic read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?

Question27: Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers.
Choose 3 answers

Question28: After an Administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

Question29: a sales manager wants to edit the opportunities owned by the sales team.
the manager does not have edit access to opportunity object.
What is a recommended solution?

Question30: A growing number of duplicate leads are being entered into salesforce.
universal containers IT department wants to give all marketing team members the ability to leverage the "find duplicates" functionality in saleforce to reduce the number of duplicate leads in the system through merges.
what lead object level permission is needed to allow the marketing team members to complete this task?

Question31: What should an administrator consider when moving approval processes using a change set?

Question32: Which three are capabilities of Collaborative Forecasting?

Question33: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?

Question34: Cloud Kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers.

Question35: How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

Question36: An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet the requirement?

Question37: Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? Choose 2 answers

Question38: pay grade on the custom Position object need updating and require frequent change. Because frequent changes have to be made to these Position fields, they are requesting the ability to update these picklist values.
Which feature should the administrator consider that allows for this?

Question39: Which two should an administrator consider when setting up Salesforce CRM Content ? Choose 2 answers.

Question40: Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too?
Choose 2 answers

Question41: When a sales rep at Northern Trail tiers to submit a discount request on an opportunity they receive an error:
Which two consideration would cause this error?

Question42: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

Question43: Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

Question44: An administrator has been asked to create a new field called region code on the opportunity object. this field should only be visible to users with the outside sales, Manager and system Administrator profiles and editable by users with the system administrator and manager profiles.
How should the administrator ensure this field is accessible to only these users?

Question45: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
which two reasons could be the cause?
Choose 2 answers

Question46: Universal Containers wants to convert a lookup relationship to a master detail relationship.
What action should the administrator take prior to converting the relationship?

Question47: Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout?
Choose 2 answers.

Question48: Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered.Which two tools should be used to determine the problem?

Question49: Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

Question50: A user has pore with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Question51: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

Question52: North Trail Outfitters want to automate the assignment of territories to opportunities.
Which two features are needed to meet this requirement.

Question53: A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Question54: the vp of sales noticed that sales representatives are extending their close dates to the future on their opportunities.
how can the sales managers determine how many times close dates are being changed? choose 2

Question55: Universal Containers is working on an implementation strategy for Salesforce CRM content and wants to ensure consistent tagging across and within its libraries, minimizing accidental duplicate tags.
What action can be taken to ensure this consistent tagging in universal containers libraries? choose 2

Question56: Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?

Question57: An administrator would like to know which delegated administrators are actively customizing their organization.
their organization. Where can the administrator find this information?

Question58: What is the correct order of steps to follow when working with inbound change sets?

Question59: What type of prices can the system administrator set for an organization's products?

Question60: What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3