EMT Practice Test

1. Question Content...

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Question1: Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new

working

closed

A user issue can be logged as:
new

waiting for reply

closed

What features should a System Administrator use to track both case types?

Question2: When importing data, what happens if some records do not meet the data validation criteria?

Question3: Which three options are available when customizing a report? (Choose three.)

Question4: Which two statements must be considered when activating and assigning Themes and Branding? (Choose two.)

Question5: Which two actions can be completed with a workflow field update? (Choose two.)

Question6: Which two object records can be synced with Lightning Sync?

Question7: A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this? (Choose two.)

Question8: What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?

Question9: Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
What feature meets this requirement?

Question10: When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)

Question11: Which two settings can a System Administrator enable in the User Interface Setup? (Choose two.)

Question12: What type of field do Administrators use when creating a junction object?

Question13: Which two ways should Knowledge articles be used? (Choose two.)

Question14: Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement? (Choose two.)

Question15: How can an Administrator allow all internal users to view a dashboard as a Sales Manager within a sale region?

Question16: Universal Containers requires that the organization-wide default for opportunities be set to public read/ write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.
How can the system administrator address the problem?

Question17: Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)

Question18: When converting a lead, how can an administrator capture custom lead data on the converted contact?

Question19: What must an administrator do when creating a record type?

Question20: The VP of Sales at Universal Containers requested that "Verbal Agreement" is added as a new opportunity stage. The administrator added this new picklist value to the stage field, but found that the new value was not available to users.
What should the administrator do?

Question21: When custom fiscal year is enabled, which two statements apply? (Choose two.)

Question22: Which three are Chatter features? (Choose three.)

Question23: A system administrator at Universal Containers needs to transfer records from one user to another.
Which two objects can be transferred using the mass transfer tool? (Choose two.)

Question24: To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
What feature meets this requirement?

Question25: Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record.
Which two actions should the system administrator take to meet these requirements? (Choose two.)

Question26: Which two should an administrator consider when configuring workflow rules? (Choose two.)

Question27: A case is created from a web form.
If no active assignment rules exist, who will be assigned ownership?

Question28: Which two statements are correct regarding an approval process? (Choose two.)

Question29: Universal Containers is onboarding ten new employees in two weeks.
Which two methods should a System Administrator use to create user records in Salesforce without activating them? (Choose two.)

Question30: What does campaign influence allow a user to do?

Question31: Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?

Question32: What is a valid organization-wide default option for the Account object?

Question33: Which two are purposes of the AppExchange? (Choose two.)

Question34: What are two considerations when configuring the lead conversion process? (Choose two.)

Question35: Which two benefits are realized when using Lightning Email Content Delivery instead of sending attachment outside of Salesforce? (Choose two.)

Question36: A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
What application behavior should the user expect?

Question37: A Lightning for Outlook layout can be assigned to which two options? (Choose two.)

Question38: Which three permissions are set in a user's profile? (Choose three.)