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Question1: Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.How should the Salesforce Admin troubleshoot this issue?
Question2: Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.What is the fastest way for the Salesforce Admin to do this in Community Builder?
Question3: Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?
Question4: Your company wish to use their own URL for their community to maximize the brand impact to customers.How would you achieve this?
Question5: Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?Choose 3 answersAdd a menu item to the Navigation Menu componentDefine an External URL menu item type pointing to the Project list page Select the list view that appears on the Project landing page Create a web tab for the Project object through Tabs in Setup Define a Salesforce Object menu item type for the Project object
Question6: Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.How should a Community Cloud consultant accomplish this task?Select one or more of the following:
Question7: During a recent review of their Partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.Which two individual actions should the Community Cloud consultant recommend to address this issue?
Question8: Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?Select one or more of the following:
Question9: Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?Select one or more of the following:
Question10: Universal Containers recently rolled out a Community to its partners.The internal sales team has the following requirements:* Ability to support the addition of 50 new partners every month.* Ability to pass leads to the partners.* Continue to have access to the leads after transfer to a partner.* Access to the Opportunity when the partner converts the lead.* Leads should be visible to only the partner who is working on the lead.Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?
Question11: Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers
Question12: A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.What three things should the Salesforce Admin do to brand this Community using Community Builder?Choose 3 answers.
Question13: A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?
Question14: A Salesforce Admin enables "Allow Members to Flag" in Community Management.Which two content types can member flag as inappropriate?Choose 2 answers
Question15: The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
Question16: How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.
Question17: Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to see their orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers
Question18: Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its members. How can the Administrator help measure of the engagement and adoption in the Community on an ongoing basis?Select one or more of the following:
Question19: Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community.What feature is a good fit for Universal Condiments requirement?
Question20: Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
Question21: Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?Select one or more of the following:
Question22: Northern Trail Outfitters recently launched a community for its B2B customers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement.What should the Consultant recommend to meet the requirement?
Question23: Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?
Question24: Universal Containers is launching a Community with the following requirements:- Branding requirement is limited to logo and font.- Configurable Navigation with the option to navigate to custom objects and records.- Access to articles is limited per Date Category Visibility.Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?
Question25: A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
Question26: Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
Question27: Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: * Customer Community * Customer Community Plus * Employee Community * Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers
Question28: An organisation's administrator is tasked with setting up and configuring Reputation within a new community.Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?Choose 3 answersSelect one or more of the following:
Question29: Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
Question30: What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.
Question31: The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?Select one or more of the following:
Question32: Select two ways you are able to integrate Google Analytics with a template based Community. 2Answers
Question33: Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the following on the Community user profile: * Users Profile has Read Access on the Invoice Object * Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?
Question34: The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:- Go to market quickly- Generate online revenue rapidly- Work with a mobile ready storefrontHow should the Community Cloud consultant meet these goals?Select one or more of the following:
Question35: Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.What is the status of the custom Lightning components on the page after the upgrade?
Question36: Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device?
Question37: Universal Containers wants its Community users to have the ability to log in using Facebook and Google.Which set of features should the Administrator use to achieve this goal?Select one or more of the following:
Question38: What permission(s) would you assign a community manager?
Question39: Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.They need to know if these Articles are helpful to customers when they search for help in the Community.What is the most efficient way for a Salesforce Admin to get this information from customers?
Question40: Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.Where should the Salesforce Admin set the number of search results to 10?
Question41: Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
Question42: How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.
Question43: Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?
Question44: Northern Trail Outfitters wants to launch their Community with the following requirements:* Enable ions* Use Reputation for gamification* View the Trending Articles* Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers
Question45: Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:* Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using the pricing and quoting tool from the Community. * The pricing and quoting tool must support Community users.* Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers
Question46: Universal Containers needs to match the color scheme of their Customer Service Template-based Community with Universal Containers' branding colors.What is the most efficient way to accomplish this task7
Question47: Universal Containers built a Community on the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the page after the upgrade?
Question48: Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
Question49: Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers
Question50: A Salesforce Admin needs to build a self-service Community.Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.
Question51: A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? (Choose two.)
Question52: What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.
Question53: Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:
Question54: Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?
Question55: Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS
Question56: Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?
Question57: You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
Question58: Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?
Question59: Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.How can the Salesforce Admin limit the membership of this new community to US customers?Select one or more of the following:
Question60: A Community has two types of users:- External users who can belong to multiple Communities.- Internal users who belong to one or more Communities.Which two features allows both user groups to navigate between each Community? Choose 2 answers.
Question61: Universal Containers needs to build a Community for their customers. The following security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?
Question62: Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.
Question63: When allowing external users to Create and Edit reports, what important step must your complete first?
Question64: Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.How should the Administrator meet these requirements?Select one or more of the following:
Question65: Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.What should Salesforce Admin do to fulfill this request?
Question66: Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
Question67: Universal containers is building a Customer Community. What can the administrator add to the navigation menu?Select one or more of the following:
Question68: You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available. What steps do you take to do this?
Question69: A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rules are required to accommodate all of the criteria?
Question70: What are three advantages of adjusting the mark-up code on the page <head> in Community Builder? Choose3 answers
Question71: Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g.removing flags) as well as editing and deleting content to certain members.Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
Question72: Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]
Question73: A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements?Select one or more of the following:
Question74: A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.What is the most likely cause of this issue?
Question75: Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.- Customer users only need to see their orders in the Community.- Orders are currently public read-only.- Customer users need to access fields that are already part of the existing integration.What two things should the Salesforce Admin do to meet these requirements?Choose 2 answers
Question76: Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is the most efficient way to accomplish this task?
Question77: A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?Select one or more of the following:
Question78: Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:- UC can engage with partners during the sales cycle- UC can have internal only discussions- The channel manager can bring any UC employee to the discussion- UC employees might have access to the partner communityHow should a Salesforce administrator fulfil these requirements?Select one or more of the following:
Question79: Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?
Question80: Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?
Question81: Universal containers has the following requirements for its partner Community- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep- The partner account executive is able to see all of the lead records visible to their team- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.Which two steps should the Salesforce administrator text to fulfil these requirements?Choose 2 answersSelect one or more of the following:
Question82: Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.Where can the Salesforce Admin configure the languages supported for this Community?
Question83: What do you recommend? Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices.
Question84: Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.The following are the requirements for their Community:- Branding is limited to the logo and company colour palette.- Chatter Groups will be used for private product collaboration.- Users should be able to submit a support case- Users should be able to view invoice information (external object using Salesforce Connect)- Users should be able to view order information (saved in the Standard Order object in Salesforce) Which three requirements can be accomplished with the Customer Service (Napili) Template?Choose 3 answers.
Question85: Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: * 120,000 partner accounts* Minimize the number of partner account roles* Partner account is made up of sales employees and sales managers* Sales employees only have access to their data* Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements?Choose 2 answers
Question86: Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
Question87: You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?
Question88: The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.How should the Salesforce Administrator accomplish this?Select one or more of the following:
Question89: Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.In which two ways should this be set up? Choose 2 answers.
Question90: Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?Select one or more of the following:
Question91: Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed.* Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?
Question92: What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
Question93: When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?
Question94: You wish to edit the Community Head Markup, where do you go to do this?
Question95: Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?Select one or more of the following:
Question96: How can you launch a support community with live chat, click to call, and case creation form?
Question97: Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?
Question98: Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.Which standard functionality should be used to accomplish this task?