EMT Practice Test

1. Question Content...

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Question1: Universal Containers needs to synchronize data between Salesforce and an external financial system.
What should an administrator do to accomplish this?

Question2: At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read- only access to the Opportunity object.
What should the Administrator do to ensure that each person has the correct access?

Question3: What should be considered when configuring the lead conversation process? (Choose two.)

Question4: Under which three conditions should a validation rule be used to prevent invalid data? (Choose three.)

Question5: Which two can be done with a workflow field update action? (Choose two.)

Question6: Which three options are available when customizing a report? (Choose three.)

Question7: What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?

Question8: A System Administrator needs to import new leads from a tradeshow and assign ownership based on country. Some of the leads may already be in the system.
Which two actions should be taken to meet this requirement? (Choose two.)

Question9: A System Administrator needs to build a dashboard that is accessible by the entire sales team. The running user must be set to the VP of Sales.
What is the correct data source for the dashboard components?

Question10: Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.
Which feature should a system administrator use to meet this requirement?

Question11: Which three can be modified on standard object fields? (Choose three.)

Question12: Which two are capabilities of Customer Communities? (Choose two.)

Question13: Universal Containers requires that the organization-wide default for opportunities be set to public read/ write. However, sales users complain that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.
How can the System Administrator address the problem?

Question14: What should an administrator consider when setting up Case Feed?

Question15: Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?

Question16: When converting a lead, how can an administrator capture custom lead data on the converted contact?

Question17: Which three fields are available in Locale Settings on the User Record? (Choose three.)

Question18: Which statement about products and price books is true? (Choose two.)

Question19: Which circumstance will prevent a system administrator from deleting a custom field?

Question20: Which three settings are controlled by a user's profile? (Choose three.)

Question21: Universal Containers wants to proactively alert each of its sales team users 30 days before their account renewal is due. To do this, a 'required' custom account date field named 'Renewals' has been created to hold the accounts' Renewal date. The default is one year from 'Create Date'. A validation rule ensures the date value entered is at least 30 days into the future. An Email alert and Email template has been created and is set to be delivered to the Account Owner recipient.
What kind of workflow action is needed to complete this requirement?

Question22: When the multiple currencies feature is enabled, what currency is used as the basis for all currency conversion rates?

Question23: Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives.
How can this can be accomplished?

Question24: The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.
Which two actions should an administrator take to help the sales team achieve this goal? (Choose two.)

Question25: Which three are Chatter features? (Choose three.)

Question26: When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)

Question27: Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World.
What solution will satisfy this requirement?

Question28: Universal Containers organization wide defaults for Leads object are set to private.
What should a sales rep see when running a lead report with the All Leads filters?

Question29: Universal Containers wants to understand all of the configuration changes that have been made over the last six months.
What tool should an Administrator use to gather this information?

Question30: Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line.
Which two actions will result in the needed access? (Choose two.)

Question31: Sales management at Universal Containers needs to display the information listed below on each account record.
Amount of all closed won opportunities

Amount of all open opportunities

What feature should an administrator use to meet this requirement?

Question32: Which two statements are correct regarding an approval process? (Choose two.)

Question33: How many filters can be added to a dashboard?

Question34: Which three types of customization should be done on Activities (tasks and events)? (Choose three.)