EMT Practice Test

1. Question Content...

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Question1: Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

Question2: A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.
What should an administrator do to meet this requirement?

Question3: The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating the custom field?

Question4: Sales management at Universal Containers needs to display the information listed below on each account record.
* Amount of all closed won opportunities
* Amount of all open opportunities
What feature should an administrator use to meet this requirement?

Question5: Which three fields are available in Locale Settings on the User Record? (Choose three.)

Question6: Which three settings are controlled by a user's profile? (Choose three.)

Question7: A marketing user has received a file of leads to import into Salesforce.
What tool can be used to avoid duplicate lead records?

Question8: Universal Containers organization wide defaults for Leads object are set to private.
What should a sales rep see when running a lead report with the All Leads filters?

Question9: What must an administrator do when creating a record type?

Question10: The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.
Which three features should an administrator use to meet these requirements? (Choose three.)

Question11: How many filters can be added to a dashboard?

Question12: Which statement about products and price books is true? (Choose two.)

Question13: Which two levels of access should be set when sharing a document folder with users? (Choose two.)

Question14: When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors?
Which two features should an administrator use to facilitate this? (Choose two.)

Question15: Which two are capabilities of the content delivery feature of Salesforce Content? (Choose two.)

Question16: An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23.
What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Question17: Universal Containers wants to understand all of the configuration changes that have been made over the last six months.
What tool should an Administrator use to gather this information?

Question18: Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives.
How can this can be accomplished?

Question19: Which two types of record access should an administrator grant through sharing rules? (Choose two.)

Question20: The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.
Which two actions should an administrator take to help the sales team achieve this goal? (Choose two.)

Question21: When the multiple currencies feature is enabled, what currency is used as the basis for all currency conversion rates?

Question22: Universal Containers has three different support groups. Each group works cases for their region only.
How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?