EMT Practice Test

1. Question Content...

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Question1: Northern Trail Outfitters (NTO) has the following systems:
Customer master-source of truth for customer information
Service cloud-customer support
Marketing cloud-marketing support
Enterprise data warehouse-business reporting
The customer data is duplicated across all these system and are not kept in sync. Customers are also complaining that they get repeated marketing emails and have to call into update their information.
NTO is planning to implement master data management (MDM) solution across the enterprise.
Which three data will an MDM tool solve?
Choose 3 answers

Question2: Universal Containers wants to automatically archive all inactive Account data that is older than 3 years. The information does not need to remain accessible within the application. Which two methods should be recommended to meet this requirement? Choose 2 answers

Question3: Universal Containers wants to develop a dashboard in Salesforce that will allow Sales Managers to do data exploration using their mobile device (i.e., drill down into sales-related data) and have the possibility of adding ad-hoc filters while on the move. What is a recommended solution for building data exploration dashboards in Salesforce?

Question4: An Architect needs to document the data architecture for a multi-system, enterprise Salesforce implementation.
Which two key artifacts should the Architect use? (Choose two.)

Question5: Universal Containers has a custom object with millions of rows of data.
When executing SOQL queries, which three options prevent a query from being selective? (Choose three.)

Question6: A company has 12 million records, and a nightly integration queries these records.
Which two areas should a Data Architect investigate during troubleshooting if queries are timing out? (Choose two.)

Question7: DreamHouse Realty has an integration that creates records in a Salesforce Custom Object. The Custom Object has a field marked as required on the page layout.
DreamHouse Realty has noticed that many of the records coming from the external system are missing data in this field.
The Architect needs to ensure this field always contains data coming from the source system.
Which two approaches should the Architect take? Choose 2 answers

Question8: Universal Containers is experiencing frequent and persistent group membership locking issues that severely restricts its ability to manage manual and a automated updates at the same time.
What should a data architect do in order to restore the issue?

Question9: Universal Containers (UC) has a very large and complex Salesforce org with hundreds of validation rules and triggers. The triggers are responsible for system updates and data manipulation as records are created or updates by users. A majority of the automation tool within UC'' org were not designed to run during a data load. UC is importing 100,000 records into Salesforce across several objects over the weekend.
What should a data architect do to mitigate any unwanted results during the import?

Question10: Universal Containers wants to implement a data -quality process to monitor the data that users are manually entering into the system through the Salesforce UI. Which approach should the architect recommend?

Question11: The data architect for UC has written a SOQL query that will return all records from the Task object that do not have a value in the WhatId field:
Select id, description, Subject from Task where WhatId != NULL
When the data architect usages the query to select values for a process a time out error occurs.
What does the data architect need to change to make this query more performant?

Question12: UC has multiple SF orgs that are distributed across regional branches. Each branch stores local customer data inside its org's Account and Contact objects. This creates a scenario where UC is unable to view customers across all orgs.
UC has an initiative to create a 360-degree view of the customer, as UC would like to see Account and Contact data from all orgs in one place.
What should a data architect suggest to achieve this 360-degree view of the customer?

Question13: NTO has outgrown its current salesforce org and will be migrating to new org shortly. As part of this process NTO will be migrating all of its metadata and dat a. NTO's data model in the source org has a complex relationship hierarchy with several master detail and lookup relationships across objects, which should be maintained in target org.
What 3 things should a data architect do to maintain the relationship hierarchy during migration?
Choose 3 answers:

Question14: Universal Containers (UC) uses the following Salesforce products:
Sales Cloud for customer management.
Marketing Cloud for marketing.
Einstein Analytics for business reporting.
UC occasionally gets a list of prospects from third-party source as comma-separated values (CSV) files for marketing purposes. Historically, UC would load contact Lead object in Salesforce and sync to Marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing process.
What should a data architect recommend to UC in order to immediately avoid storage issues in the future?

Question15: All accounts and opportunities are created in Salesforce. Salesforce is integrated with three systems:
* An ERP system feeds order data into Salesforce and updates both Account and Opportunity records.
* An accounting system feeds invoice data into Salesforce and updates both Account and Opportunity records.
* A commission system feeds commission data into Salesforce and updates both Account and Opportunity records.
How should the architect determine which of these systems is the system of record?

Question16: Northern Trail Outfitter has implemented Salesforce for its associates nationwide, Senior management is concerned that the executive dashboard are not reliable for their real-time decision-making. On analysis , the team the following issues with data entered in Salesforce.
Information in certain records is incomplete.
Incorrect entry in certain fields causes records to be excluded in report fitters.
Duplicate entries cause incorrect counts.
Which three steps should a data architect recommend to address the issues?

Question17: Universal Containers has two systems. Salesforce and an on -premise ERP system. An architect has been tasked with copying Opportunity records to the ERP once they reach a Closed/Won Stage. The Opportunity record in the ERP system will be read-only for all fields copied in from Salesforce. What is the optimal real-time approach that achieves this solution?

Question18: An architect has been asked to provide error messages when a future date is detected in a custom Birthdate _c field on the Contact object. The client wants the ability to translate the error messages. What are two approaches the architect should use to achieve this solution? Choose 2 answers

Question19: Cloud Kicks has the following requirements:
* Their Shipment custom object must always relate to a Product, a Sender, and a Receiver (all separate custom objects).
* If a Shipment is currently associated with a Product, Sender, or Receiver, deletion of those records should not be allowed.
* Each custom object must have separate sharing models.
What should an Architect do to fulfill these requirements?

Question20: Universal Containers is planning out their archiving and purging plans going forward for their custom objects Topic__c and Comment__c. Several options are being considered, including analytics snapshots, offsite storage, scheduled purges, etc. Which three questions should be considered when designing an appropriate archiving strategy?

Question21: Universal Containers (CU) is in the process of implementing an enterprise data warehouse (EDW). UC needs to extract 100 million records from Salesforce for migration to the EDW.
What data extraction strategy should a data architect use for maximum performance?

Question22: An Architect needs information about who is creating, changing, or deleting certain fields within the past four months.
How can the Architect access this information?

Question23: NTO has decided to franchise its brand. Upon implementation, 1000 franchisees will be able to access BTO's product information and track large customer sales and opportunities through a portal. The Franchisees will also be able to run monthly and quarterly sales reports and projections as well as view the reports in dashboards.
Which licenses does NTO need to provide these features to the Franchisees?

Question24: UC has a roll-up summary field on Account to calculate the count of contacts associated with an account. During the account load, SF is throwing an "Unable to lock a row" error.
Which solution should a data architect recommend, to resolve the error?

Question25: To avoid creating duplicate Contacts, a customer frequently uses Data Loader to upsert Contact records into Salesforce. What common error should the data architect be aware of when using upsert?

Question26: During the implementation of Salesforce, a customer has the following requirements for Sales Orders:
1. Sales Order information needs to be shown to users in Salesforce.
2. Sales Orders are maintained in the on-premises enterprise resource planning (ERP).
3. Sales Order information has more than 150 million records.
4. Sales Orders will not be updated in Salesforce.
What should a data architect recommend for maintaining Sales Orders in salesforce?

Question27: Universal Containers is integrating a new Opportunity engagement system with Salesforce. According to their Master Data Management strategy, Salesforce is the system of record for Account, Contact, and Opportunity dat a. However, there does seem to be valuable Opportunity data in the new system that potentially conflicts with what is stored in Salesforce. What is the recommended course of action to appropriately integrate this new system?

Question28: Universal Containers (UC) is implementing a new customer categorization process where customers should be assigned to a Gold, Silver, or Bronze category if they've purchased UC's new support service. Customers are expected to be evenly distributed across all three categories. Currently, UC has around 500,000 customers, and is expecting 1% of existing non-categorized customers to purchase UC's new support service every month over the next five years. What is the recommended solution to ensure long-term performance, bearing in mind the above requirements?

Question29: Universal Containers (UC) has over 10 million accounts with an average of 20 opportunities with each account. A Sales Executive at UC needs to generate a daily report for all opportunities in a specific opportunity stage.
Which two key considerations should be made to make sure the performance of the report is not degraded due to large data volume?

Question30: For a production cutover, a large number of Account records will be loaded into Salesforce from a legacy system. The legacy system does not have enough information to determine the Ownership for these Accounts upon initial load. Which two recommended options assign Account ownership to mitigate potential performance problems?

Question31: Universal Containers has a legacy system that captures Conferences and Venues. These Conferences can occur at any Venue. They create hundreds of thousands of Conferences per year. Historically, they have only used 20 Venues. Which two things should the data architect consider when denormalizing this data model into a single Conference object with a Venue picklist? Choose 2 answers

Question32: UC has millions of case records with case history and SLA dat
a. UC's compliance team would like historical cases to be accessible for 10 years for Audit purpose.
What solution should a data architect recommend?

Question33: A manager at Cloud Kicks is importing Leads into Salesforce and needs to avoid creating duplicate records.
Which two approaches should the manager take to achieve this goal? (Choose two.)

Question34: Universal Containers (UC) is in the process of selling half of its company. As part of this split, UC's main Salesforce org will be divided into two org:org A and org B, UC has delivered these requirements to its data architect
1. The data model for Org B will drastically change with different objects, fields, and picklist values.
2. Three million records will need to be migrated from org A to org B for compliance reasons.
3. The migrate will need occur within the next two month, prior to be split.
Which migrate strategy should a data architect use to successfully migrate the date?

Question35: North Trail Outfitters (NTO) operates a majority of its business from a central Salesforce org, NTO also owns several secondary orgs that the service, finance, and marketing teams work out of, At the moment, there is no integration between central and secondary orgs, leading to data-visibility issues.
Moving forward, NTO has identified that a hub-and-spoke model is the proper architect to manage its data, where the central org is the hub and the secondary orgs are the spokes.
Which tool should a data architect use to orchestrate data between the hub org and spoke orgs?

Question36: NTO need to extract 50 million records from a custom object everyday from its Salesforce org. NTO is facing query timeout issues while extracting these records.
What should a data architect recommend in order to get around the time out issue?

Question37: Universal Containers (UC) is in the process of migrating lagacy inventory data from an enterprise resources planning (ERP) system into Sales Cloud with the following requirements:
Legacy inventory data will be stored in a custom child objects called Inventory_c.
Inventory data should be related to the standard Account object.
The Inventory_c object should Inhent the same sharing rules as the Account object.
Anytime an Account record is deleted in Salesforce, the related Inventory_c record(s) should be deleted as well.
What type of relationship field should a data architect recommend in this scenario?

Question38: Universal Container require all customers to provide either a phone number of an email address when registering for an account.
What should the data architect use to ensure this requirement is met?

Question39: UC is having issues using Informatica Cloud Louder to export +10MOrder records. Each Order record has 10 Order Line Items. What two steps can you take to help correct this? Choose two answers.

Question40: A customer needs a sales model that allows the following:
Opportunities need to be assigned to sales people based on the zip code.
Each sales person can be assigned to multiple zip codes.
Each zip code is assigned to a sales area definition. Sales is aggregated by sales area for reporting.
What should a data architect recommend?

Question41: Universal Container (UC) has around 200,000 Customers (stored in Account object). They get 1 or 2 Orders every month from each Customer. Orders are stored in a custom object called "Order c"; this has about 50 fields. UC is expecting a growth of 10% year -over -year. What are two considerations an architect should consider to improve the performance of SOQL queries that retrieve data from the Order _c object? Choose 2 answers

Question42: Get Cloudy Consulting uses an invoicing system that has specific requirements. One requirement is that attachments associated with the Invoice_c custom object be classified by Types (i.e., ""Purchase Order"", ""Receipt"", etc.) so that reporting can be performed on invoices showing the number of attachments grouped by Type.
What should an Architect do to categorize the attachments to fulfill these requirements?

Question43: UC has to built a B2C ecommerce site on Heroku that shares customer and order data with a Heroku Postgres database. UC is currently utilizing Postgres as the single source of truth for both customers and orders. UC has asked a data architect to replicate the data into salesforce so that salesforce can now act as the system of record.
What are the 3 considerations that data architect should weigh before implementing this requirement? Choose 23 answers:

Question44: UC has large amount of orders coming in from its online portal. Historically all order are assigned to a generic user.
Which 2 measures should data architect recommend to avoid any performance issues while working with large number of order records? Choose 2 answers:

Question45: Universal Containers (UC) is implementing a Salesforce project with large volumes of data and daily transactions. The solution includes both real-time web service integrations and Visualforce mash -ups with back -end systems. The Salesforce Full sandbox used by the project integrates with full-scale back -end testing systems. What two types of performance testing are appropriate for this project?
Choose 2 answers

Question46: Universal Containers is looking to use Salesforce to manage their sales organization. They will be migrating legacy account data from two aging systems into Salesforce. Which two design considerations should an architect take to minimize data duplication? Choose 2 answers

Question47: UC has a variety of systems across its technology landscape, including SF, legacy enterprise resource planning (ERP) applications and homegrown CRM tools. UC has decided that they would like to consolidate all customer, opportunity and order data into Salesforce as part of its master data management (MDM) strategy.
What are the 3 key steps that a data architect should take when merging data from multiple systems into Salesforce? Choose 3 answers:

Question48: A customer wishes to migrate 700,000 Account records in a single migration into Salesforce. What is the recommended solution to migrate these records while minimizing migration time?

Question49: Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

Question50: A large retail B2C customer wants to build a 360 view of its customer for its call center agents. The customer interaction is currently maintained in the following system:
1. Salesforce CRM
2. Custom billing solution
3. Customer Master Data management (MDM)
4. Contract Management system
5. Marketing solution
What should a data architect recommend that would help upgrade uniquely identify customer across multiple systems:

Question51: Universal Containers (UC) is facing data quality issues where Sales Reps are creating duplicate customer accounts, contacts, and leads. UC wants to fix this issue immediately by prompting users about a record that possibly exists in Salesforce. UC wants a report regarding duplicate records. What would be the recommended approach to help UC start immediately?

Question52: Get Cloudy Consulting monitors 15,000 servers, and these servers automatically record their status every 10 minutes. Because of company policy, these status reports must be maintained for 5 years. Managers at Get Cloudy Consulting need access to up to one week's worth of these status reports with all of their details.
An Architect is recommending what data should be integrated into Salesforce and for how long it should be stored in Salesforce.
Which two limits should the Architect be aware of? (Choose two.)

Question53: Cloud Kicks has the following requirements:
- Data needs to be sent from Salesforce to an external system to generate invoices from their Order Management System (OMS).
- A Salesforce administrator must be able to customize which fields will be sent to the external system without changing code.
What are two approaches for fulfilling these requirements? (Choose two.)

Question54: Universal Container is Implementing salesforce and needs to migrate data from two legacy systems. UC would like to clean and duplicate data before migrate to Salesforce.
Which solution should a data architect recommend a clean migration?

Question55: NTO has 1 million customer records spanning 25 years. As part of its new SF project, NTO would like to create a master data management strategy to help preserve the history and relevance of its customer data.
Which 3 activities will be required to identify a successful master data management strategy? Choose 3 answers:

Question56: UC is rolling out Sales App globally to bring sales teams together on one platform. UC expects millions of opportunities and accounts to be creates and is concerned about the performance of the application.
Which 3 recommendations should the data architect make to avoid the data skew? Choose 3 answers.

Question57: Universal Containers has successfully migrated 50 million records into five different objects multiple times in a full copy sandbox. The Integration Engineer wants to re-run the test again a month before it goes live into Production. What is the recommended approach to re-run the test?

Question58: Universal Containers has a public website with several forms that create Lead records in Salesforce using the REST API. When designing these forms, which two techniques will help maintain a high level of data quality?

Question59: Ursa Major Solar's legacy system has a quarterly accounts receivable report that compiles data from the following:
- Accounts
- Contacts
- Opportunities
- Orders
- Order Line Items
Which issue will an architect have when implementing this in Salesforce?

Question60: UC migrating 100,000 Accounts from an enterprise resource planning (ERP) to salesforce and is concerned about ownership skew and performance.
Which 3 recommendations should a data architect provide to prevent ownership skew?
Choose 3 answers:

Question61: NTO has been using salesforce for sales and service for 10 years. For the past 2 years, the marketing group has noticed a raise from 0 to 35 % in returned mail when sending mail using the contact information stored in salesforce.
Which solution should the data architect use to reduce the amount of returned mails?

Question62: UC is migrating individual customers (B2C) data from legacy systems to SF. There are millions of customers stored as accounts and contacts in legacy database.
Which object model should a data architect configure within SF ?

Question63: Universal Containers (UC) has several custom Visualforce applications have been developed in which users are able to edit Opportunity records. UC struggles with data completeness on their Opportunity records and has decided to make certain fields required that have not been in the past. The newly required fields are dependent on the Stage of the Opportunity, such that certain fields are only required once an Opportunity advances to later stages. There are two fields. What is the simplest approach to handle this new requirement?

Question64: Universal Containers (UC) owns a complex Salesforce org with many Apex classes, triggers, and automated processes that will modify records if available. UC has identified that, in its current development state, UC runs change of encountering race condition on the same record.
What should a data architect recommend to guarantee that records are not being updated at the same time?

Question65: (NTO) has multiple salesforce orgs based on geographical reports (AMER, EMEA, APAC). NTO products are in the AMER org and need to be created in the EMEA and APAC after the products are approved.
Which two features should a data architect recommend to share records between salesforce orgs? Choose 2.

Question66: UC is trying to switch from legacy CRM to salesforce and wants to keep legacy CRM and salesforce in place till all the functionality is deployed in salesforce. The want to keep data in synch b/w Salesforce, legacy CRM and SAP. What is the recommendation.

Question67: NTO would like to retrieve their SF orgs meta data programmatically for backup within a various external. Which API is the best fit for accomplishing this task?

Question68: Universal Containers (UC) is implementing its new Internet of Things technology, which consists of smart containers that provide information on container temperature and humidity updated every 10 minutes back to UC. There are roughly 10,000 containers equipped with this technology with the number expected to increase to 50,000 across the next five years. It is essential that Salesforce user have access to current and historical temperature and humidity data for each container. What is the recommended solution?

Question69: NTO has a loyalty program to reward repeat customers. The following conditions exists:
1. Reward levels are earned based on the amount spent during the previous 12 months.
2. The program will track every item a customer has bought and grant them points for discount.
3. The program generates 100 million records each month.
NTO customer support would like to see a summary of a customer's recent transaction and reward level(s) they have attained.
Which solution should the data architect use to provide the information within the salesforce for the customer support agents?

Question70: A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:
1. Point of sales system: All purchases for a customer.
2. Salesforce: All customer service activity and sales activity for a customer.
3. Mobile app: All bookings, preferences and browser activity for a customer.
4. Marketing: All email, SMS and social campaigns for a customer.
Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.
What strategy should the data architect implement to satisfy this requirement?

Question71: Two million Opportunities need to be loaded in different batches into Salesforce using the Bulk API in parallel mode.
What should an Architect consider when loading the Opportunity records?

Question72: Universal Containers (UC) loads bulk leads and campaigns from third-party lead aggregators on a weekly and monthly basis. The expected lead record volume is 500K records per week, and the expected campaign records volume is 10K campaigns per week. After the upload, Lead records are shared with various sales agents via sharing rules and added as Campaign members via Apex triggers on Lead creation. UC agents work on leads for 6 months, but want to keep the records in the system for at least 1 year for reference. Compliance requires them to be stored for a minimum of 3 years. After that, data can be deleted. What statement is true with respect to a data archiving strategy for UC?

Question73: Universal Containers (UC) is planning to move away from legacy CRM to Salesforce. As part of one-time data migration, UC will need to keep the original date when a contact was created in the legacy system. How should an Architect design the data migration solution to meet this requirement?

Question74: Universal Containers has defined a new Data Quality Plan for their Salesforce data and wants to know how they can enforce it throughout the organization. Which two approaches should an architect recommend to enforce this new plan?
Choose 2 answers

Question75: Universal Containers (UC) is implementing Salesforce Sales Cloud and Service Cloud. As part of their implementation, they are planning to create a new custom object (Shipments), which will have a lookup relationship to Opportunities. When creating shipment records, Salesforce users need to manually input a customer reference, which is provided by customers, and will be stored in the Customer_Reference__c text custom field. Support agents will likely use this customer reference to search for Shipment records when resolving shipping issues. UC is expecting to have around 5 million shipment records created per year. What is the recommended solution to ensure that support agents using global search and reports can quickly find shipment records?