EMT Practice Test

1. Question Content...

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Question1: Cloud kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequency asked questions Which field of AI is most suitable for this scenario?

Question2: A system admin recognizes the need to put a data management strategy in place.
What is a key component of data management strategy?

Question3: Why is it critical to consider privacy concernswhen dealing with AI and CRM data?

Question4: Cloud Kicks wants to use AI to enhance its sales processesand customer support.
Which capacity should they use?

Question5: Which type of bias results from data being labeled according to stereotypes?

Question6: What are some key benefits of AI in improving customer experiences in CRM?

Question7: What are some of the ethical challenges associated with AI development?

Question8: A marketing manager wants to use AI to better engage their customers.
Which functionality provides the best solution?

Question9: Salesforce defines bias as using aperson's Immutable traits to classify them or market to them.
Which potentially sensitive attribute is an example of an immutable trait?

Question10: What is a possible outcome of poor data quality?

Question11: A data quality expert at Cloud Kicks want to ensure that each new contact contains at least an email address ...
Which feature should they use to accomplish this?

Question12: Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, withmissing contact Information and incomplete purchase histories.
How will this incomplete data quality impact the company's operations?

Question13: Which best describes the different between predictive AI and generative AI?

Question14: What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?

Question15: A customer using Einstein Prediction Builder is confused about why a certain prediction was made.
Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?

Question16: What are the key components of the data quality standard?

Question17: What should be done to prevent bias from entering an AI system when training it?

Question18: Cloud Kicks wants to use an AI mode to predict the demand for shoes using historical data on sales and regional characteristics.
What is an essential data quality dimension to achieve this goal?

Question19: Cloud Kicks wants to implement AI features on its 5aiesforce Platform but has concerns about potential ethical and privacy challenges.
What should they consider doing to minimize potential AI bias?

Question20: What is a potential source of bias in training data for AI models?

Question21: What is a potential outcome of using poor-quality data in AI application?

Question22: An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.
Which Salesforce field type should the administrator use to accomplish this?

Question23: What is a key characteristic of machine learning in the context of AI capabilities?

Question24: Which Einstein capability uses emails to create content for Knowledge articles?

Question25: Which data does Salesforce automatically exclude from marketing Cloud Einstein engagement model training to mitigate bias and ethic...

Question26: What is a benefit of a diverse, balanced, and large dataset?

Question27: Cloud kicks wants to develop a solution to predict customers' interest based on historical data. The company found that employee region uses a text field to capture the product category while employee from all other locations use a picklist.
Which dimensionof data quality is affected in this scenario?

Question28: How does an organization benefit from using AI to personalize the shopping experience of online customers?

Question29: In the context of Salesforce's Trusted AI Principles what does the principle of Empowerment primarily aim to achieve?

Question30: What can bias in AI algorithms in CRM lead to?

Question31: What is the key difference between generative and predictive AI?

Question32: Cloud Kicks wants to create a custom service analytics application to analyze cases in Salesforce. The application should rely on accurate data to ensure efficient case resolution.
Whichdata quality dimension Is essential for this custom application?

Question33: A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis.
Which primary role does data Quality play In this AI application?

Question34: What is the role of Salesforce Trust AI principles in the context of CRM system?

Question35: Which features of Einstein enhance sales efficiency and effectiveness?

Question36: What is an example of ethical debt?

Question37: How does a data quality assessment impact business outcome for companies using AI?