EMT Practice Test

1. Question Content...

---

Question1: What can be used to send articles, notices, and announcements to relevant customers?

Question2: What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?

Question3: What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

Question4: Where can dispatchers view real-time locations of agents?

Question5: When using territory management, what can field service admins assign to an individual or group?

Question6: When can work order tasks be dispatched?

Question7: In the context of time recording, "Out of office", "Meeting", and "Training" are examples of what?

Question8: As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

Question9: As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

Question10: What can customer service agents use to create and view associated work order tasks for customer cases?

Question11: What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

Question12: Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

Question13: How are dispatch groups that can be selected from work order tasks filtered?

Question14: In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

Question15: What do administrators use to create questionnaires for work orders and work order tasks?

Question16: What state do work order tasks need to be in for dynamic scheduling to assign them?

Question17: What state must a work order request be in to set dependencies for work order tasks?

Question18: Dependencies can only be set for work order tasks in which state?

Question19: What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?

Question20: Reactive, Planned, and Predictive are examples of what?

Question21: As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

Question22: Which operational role is responsible for reviewing reports, metrics, and team performance?

Question23: When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

Question24: What can be used to separate field service management data, processes, and administrative tasks into logical groupings called domains?

Question25: How are dispatch groups filtered in the lookup?

Question26: As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

Question27: Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

Question28: If geolocation is not enabled, the agent's starting position for a given day defaults to what?

Question29: What is used to categorize different types of work for time reporting?

Question30: When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

Question31: As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

Question32: What can be used to send articles, notices, and announcements to relevant customers?

Question33: Which operational role is responsible for performing work onsite and reporting status?

Question34: What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?