EMT Practice Test

1. Question Content...

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Question1: A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

Question2: Delegated Developers are granted access only to what in which they are working?

Question3: What is included in the total cost of ownership? (Choose two.)

Question4: How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

Question5: When creating a list report that groups all assets by product model, which table is used?

Question6: When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?

Question7: What do certification filters define?

Question8: The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

Question9: Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

Question10: When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

Question11: Which catalogs support the request and procurement process? (Choose three.)

Question12: What is the third tier of the capability blueprint?

Question13: Which of the following are considered assets? (Choose three.)

Question14: What field must an agent complete when resolving an Incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

Question15: What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

Question16: You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?

Question17: When a hardware asset is retired, what happens to any existing software allocations on that asset?

Question18: Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

Question19: Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

Question20: What are model records?

Question21: Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:

Question22: What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

Question23: You may adjust a contract when it is in which of the following states? (Choose two.)

Question24: What is a requirement for sourcing a request from the requester's local stockroom?

Question25: Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and disposal orders?

Question26: During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

Question27: What are the five valid phases of the Now Create methodology?

Question28: Which applications are required to perform a blind audit of your asset inventory?

Question29: Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Question30: During an inventory audit, what happens if you accidentally scan the same asset twice?

Question31: What happens to the consumable's asset record after it has been consumed?

Question32: What are the main purposes of transfer order line tasks? (Choose two.)

Question33: From where can you publish catalog items? (Choose two.)

Question34: An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

Question35: A component is considered an IT asset when you want to: (Choose three.)

Question36: Which tier of the capability blueprint focuses on achieving best-in-class?

Question37: What are the three tiers of Lifecycle Management? (Choose three.)

Question38: Which features are part of the ServiceNow Mobile App? (Choose two.)

Question39: What information would you track for a configuration item (CI) versus an asset? (Choose two.)

Question40: What is the default state of a newly created asset?

Question41: The current value of an asset (original cost less the depreciated amount) is known as:

Question42: For what asset actions are asset tasks provided? (Choose three.)

Question43: With regard to Contract Management notifications, what is the most important contract dale to be aware of?

Question44: Select the three main components of the data certification process. (Choose three.)

Question45: Which of the following are components of the asset request structure? (Choose three.)

Question46: What is the process of restructuring data to maintain consistency?

Question47: A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)

Question48: Select the three main components of the data certification process. (Choose three.)

Question49: How do you calculate residual value?

Question50: When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

Question51: How often are the tabs in the Hardware Asset dashboard updated?

Question52: What are the four tiers of Capability Blueprint?

Question53: What baseline flow could you use to replace hardware assets nearing their end-of-life?

Question54: Configuration items (CIs) track what type of information? (Choose two.)

Question55: What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)

Question56: Which is NOT a component of a hardware asset's lifecycle?

Question57: A given collection of methodologies, assets, and templates within Now Create is referred to as what?

Question58: For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)

Question59: A transfer order is used to do what?

Question60: What information should be tracked in an asset record? (Choose two.)

Question61: An asset record tracks which data that is NOT part of configuration management? (Choose three.)

Question62: Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

Question63: What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

Question64: Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

Question65: What is an attribute that will remain unchanged throughout the life of the asset?

Question66: What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

Question67: What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?

Question68: To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?