EMT Practice Test

1. Question Content...

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Question1: On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

Question2:
The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

Question3: Which of these are considered configuration base items? (Choose three.)

Question4: Which two relationship queries use the proper syntax? (Choose two.)
SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry

Question5: Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

Question6: When implementing ServiceNow, deleting demo data and populating foundation data is often the first step.

Question7: Which of the following tables does the change_request_sla database view join? (Choose all that apply.)

Question8: Which two relationship queries use the proper syntax? (Choose two.)

Question9: When can a user (who has no assigned roles in the system) close an incident?

Question10: Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

Question11: Change tasks can manually be added in the following states. (Choose three.)

Question12: When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.

Question13: The VEditor is a formatter that shows variables entered in the catalog item form.

Question14: Why it takes time for the workaround to appear in the linked incidents' comments when the "Communicate Workaround" is clicked in a problem?

Question15: ServiceNow doesn't recommend having a service for generic requests in the service catalog.

Question16: A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?

Question17: A Knowledge Article can be associated with multiple Knowledge Bases.

Question18: A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

Question19: Which of these are considered configuration base items? (Choose three.)

Question20: Which of the following roles can delete cart layout?

Question21: A company has a Lightning Page with many Lightning Components, some that cache reference data. It is reported that the page does not always show the most current reference data.
What can a developer use to analyze and diagnose the problem in the Lightning Page?

Question22: The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?

Question23: Which of the following are valid states for Standard Change requests? (Choose all that apply.)

Question24: Script includes that has SNC in their names has paired script includes with the same name but without SNC.

Question25: Catalog UI Policies CANNOT be included within variable sets.

Question26: The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.

Question27: Which of the following are valid channels to create incidents? (Choose three.)

Question28: Which module to use in order to see problem tasks that are assigned to you?

Question29: When documenting requirements, it is important to include the customer preferred designed choices.

Question30: What is the module that is used to navigate to CI Relationships?

Question31: A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving "insufficient privileges" error when viewing a contact?

Question32: What is the intent of the Watch List in some notifications?

Question33: On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

Question34: What is the minimum number of members in a group?

Question35: Which of the following can the end user see in the related search result?

Question36: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
Which two reasons could be the cause? (Choose two.)

Question37: Which module to use in order to configure creating requests via email?

Question38: What is the purpose of "Search As" field in the contextual search table configuration?

Question39: Which of the following users has the permission to close an incident? (Choose two.)

Question40: Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

Question41: Catalog item can appear only in one category.

Question42: A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

Question43: Draft stories are outputs of requirements workshop(s).

Question44: An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? (Choose two.)

Question45: The Close Incident button doesn't appear for itil users.

Question46: A company notices that their unit tests in a test class with many methods to create many records for prerequisite reference data are slow.
What can a developer to do address the issue?

Question47: Which three types of prices can the system administrator set for an organization's products? (Choose three.)

Question48:
Refer to the component code above. The information displays as expected (in three rows) on a mobile device.
However, the information is not displaying as desired (in a single row) on a desktop or tablet.
Which option has the correct component changes to display correctly on desktops and tablets?

Question49: Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.

Question50: Which of the following describes the purpose of User Criteria when used in the Service Catalog application?

Question51: Which of the following is NOT a valid OOTB problem view?

Question52: Business rules require a Contact to always be created when a new Account is created.
What can be used when developing a custom screen to ensure an Account is not created if the creation of the Contact fails?

Question53: Which table is used to store Q&A data for knowledge articles?

Question54: How can you remove demo data?

Question55: Which three types of prices can the system administrator set for an organization's products? (Choose three.)

Question56: What is the base table for CMDB?

Question57: Which of the following is NOT a consideration when determining the need for multiple service catalogs?

Question58: The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

Question59:
Which two of the examples above have correct System.debug statements? (Choose two.)

Question60: What will be the new state once you click on the "Start Fix" button in the problem form?

Question61: Which table stores CI Relationship data?

Question62: Which plugin should be activated to enable Article Versioning in Knowledge Management?

Question63: A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

Question64: When does the requested item workflow initiate?

Question65: If a change is linked to an incident, the incident's state will automatically change to On Hold once the change is updated.

Question66: How to see which record producers and catalog items are using a certain variable set?

Question67: Which of the following tables does the change_task_sla database view join? (Choose all that apply.)

Question68: In knowledge management, which conditions must be met before users can import Word documents?

Question69: It is possible to use the same categories for both incidents and problems.

Question70: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
Which type of relationship can be used to accomplish this?

Question71: Which of the following roles can delete a problem task? (Choose all that apply.)

Question72: An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?

Question73: Map to field functionality is NOT supported for variables added inside a variable set.

Question74: ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?

Question75: A company wants to build a custom Lightning Component that will display a specified Account Field Set and that can only be added to the Account record page.
Which design resource configuration should be used?

Question76: How to customize the fields that appear when a user hovers over the reference icon?

Question77: ServiceNow doesn't recommend having a service for generic requests in the service catalog.

Question78: Which table does the "Knowledge Base" table extend from?

Question79: If a script include has SNC in its name, it means it is safe to edit these script includes and upgrade will not be affected.

Question80: Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)

Question81: Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.

Question82: Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Question83: A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?
<apex:message for="info"/>

Question84: The itil user is permitted to read the CAB definitions.

Question85: Which of the following statements is true regarding attaching workflows to requests?

Question86: According to ServiceNow, it is recommended to use Widgets instead of Macros.

Question87: It is important to define the VIP users in order to correctly calculate incident priority.

Question88: How many classes extend the Base Configuration Item [item]?

Question89: Which of the following is NOT a feature provided by Knowledge Management OOTB?

Question90: Which of the following record types would you use in order to propose a new standard change template?

Question91: Technical configuration items extend the Base Configuration Item table.

Question92: In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)

Question93: When documenting requirements, it is important to include the customer preferred designed choices.

Question94: Which table is used to store all the searches performed against knowledge base articles?

Question95: Which of these are considered configuration base items? (Choose three.)

Question96: Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

Question97: The purpose of "CAB Required" checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.

Question98: A company uses an external system to manage its custom account territory assignments. Every quarter, millions of Accounts may be updated in Salesforce with new Owners when the territory assignments are completed in the external system.
What is the optimal way to update the Accounts from the external system?

Question99: Which of the following can be achieved by a user with itil role? (Choose three.)

Question100: What is the relationship between User table and Location table?

Question101: How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.

Question102: Which of the following statements is true regarding operations that can be performed by nobody?

Question103: On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

Question104: Which of the following CANNOT be performed by public user?

Question105: Which of the following statements is true regarding incidents created for a VIP caller?

Question106: Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

Question107: Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?

Question108: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet this requirement? (Choose two.)

Question109: Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

Question110: Configuration items can be created from asset management.

Question111: Once the change request's state changes to "Review", the user should fill the mandatory fields in the review form.

Question112: Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?

Question113: What is the purpose of the table "Knowledge Use"? (Choose two.)

Question114: In the baseline instance configuration for Incident Management, when Impact = 3 - Low and Urgency = 3 Low, the Priority will be set to 5 - Planning.
The customer requirement is to set the Priority to 4 - Low, given these Impact and Urgency settings Where should this be changed in the platform?

Question115: In Problem Management, which role is required to delete a problem record?

Question116: What is the purpose of "time_worked" field in incident table?

Question117: A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script.
Following best practices, what should a developer use to meet this requirement?

Question118: A company notices that their unit tests in a test class with many methods to create many records for prerequisite reference data are slow.
What can a developer to do address the issue?

Question119: Which role is required to delete an incident?

Question120: What will be the new state once you click on the "Start Fix" button in the problem form?

Question121: What is the minimum role required in order to delete a change?

Question122: Which module to use in order to modify the field mapping of the Known Error articles?

Question123: When does the Actual End Date get auto-populated in the change request form?

Question124: UC Loans is a small company with a part time Salesforce administrator. UC Loans wants to create a Loan__c record whenever an Opportunity is won.
What is the optimal solution for UC Loans to accomplish this?

Question125: A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?

Question126: Which of the following tables extend the task table? (Choose four.)

Question127: Which of the following tables is used to store knowledge articles?

Question128: One of the following is NOT a valid option in the "Content type" field in the Content item form.

Question129: Change management uses the workflow engine by default to _____________. (Choose three.)

Question130: What are three capabilities of Collaborative Forecasting? (Choose three.)

Question131: Which of the following statements is true when an incident has several child incidents?

Question132: Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Question133: A user receives the generic "An internal server error has occurred" while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

Question134: How to customize the fields that appear when a user hovers over the reference icon?

Question135: Which of the following database views is useful if you need to create a report of the changes that were closed by category?

Question136: Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

Question137: Which table is used to store emergency change requests?

Question138: Which module is used to view a list of Knowledge Bases?

Question139: Which three statements are correct about change sets? (Choose three.)

Question140: Which of the following roles can maintain user criteria?

Question141: It is possible to import multiple word documents at the same time into a knowledge base.

Question142: Which of the following knowledge workflows are available OOTB? (Choose all that apply.)

Question143: What happens when "Communicate Workaround" is clicked in problem form?

Question144: A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?

Question145: It is recommended to refer to problem states using the values rather than the constants.

Question146: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.

Question147: What can you do to show the "No cart" option in catalog item form?

Question148: In record producers, you can map a variable to encrypted fields.

Question149: There are two types of variable sets, single-row and multi-row.

Question150: The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

Question151: You should activate surveys because they are not activated for incidents, by default.

Question152: It is important to define the VIP users in order to correctly calculate incident priority.

Question153: Which of the following is NOT a feature provided by Knowledge Management OOTB?

Question154: Which of the following are valid states for Emergency Change requests? (Choose all that apply.)

Question155: What is the relationship between User table and Role table?

Question156: When does the CAB Date get auto-populated in the change request form?

Question157: A developer is asked to update data in an org based on new business rules. The new rules state that Accounts with the type set to "Customer" should have a status of "Active, " and Accounts with the type set to "Prospect" should have a status of "Pending. " No other changes to data should be made.
Which code block will accurately meet the business requirements?

Question158: A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?

Question159: If importing CI data for business services and servers on which they are deployed from excel, how many transform maps are needed to fully import data?

Question160: Which of the following record types would you use in order to view company policies?

Question161: Configuration items can be created via the change management process.

Question162: Which of the following is NOT a consideration when determining the need for multiple service catalogs?

Question163: Which of the following users has the permission to close an incident? (Choose two.)

Question164: According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

Question165: Inbound Actions can be configured to enable creating or updating problems.

Question166: A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

Question167: Which of the following is NOT a valid Request State?

Question168: Which statement is NOT true about reporting on catalog item variables?

Question169: Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Question170: Which of the following is NOT an option in the incident's Resolution code drop down list?

Question171: The "Assigned to me" button will validate if the current user is a member of the Assignment Group.

Question172: Which statement should be used to allow some of the records in a list of records to be inserted if others fail to be inserted?

Question173: Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.
Which approach can be taken to meet this requirement?

Question174: How can an administrator ensure article managers use specified values for custom article fields?

Question175:
Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

Question176: Which one of the following is the minimum role needed in order to delete a knowledge base?

Question177: What is the purpose of the "Send to event creator" check box in the notification form?

Question178: An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?

Question179: What is the relationship between User table and Role table?

Question180: Which of the following modules can be used to define incident priority rules?

Question181: Which of the following roles can delete a problem task? (Choose all that apply.)

Question182: Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?

Question183: A company has a native iOS app for placing orders that needs to connect to Salesforce to retrieve consolidated information from many different objects in a JSON format.
Which is the optimal method to implement this in Salesforce?

Question184: An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

Question185: The Requirements Workshop answers the questions "Where would we like to be, where do we start, and how do we get there?"

Question186:
Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?

Question187: Which table is used to store all the searches performed against knowledge base articles?

Question188: Which of the following tables does the change_request_metric database view join? (Choose all that apply.)

Question189: Which of the following fields in the Choice form specifies the field for which this choice is made?

Question190: Which of the following ITIL terms refers to the cause of one or more incidents that is typically unknown at the time of detection?

Question191: Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?

Question192: A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?

Question193: Which of the following are valid problem states? (Choose all that apply.)

Question194: A developer created and tested a Visualforce page in their developer sandbox, but now receives reports that users are encountering ViewState errors when using it in Production.
What should the developer ensure to correct these errors?

Question195: Which of the following roles can delete a catalog?

Question196: Which of the following is a potential benefit of implementing incident management?

Question197: In change management, which record should be modified to restrict when a change can move to a specific state?

Question198: Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

Question199: The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?

Question200: In the baseline configuration for service catalog workflows, which of the following statements are true?
(Choose two.)

Question201: A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?

Question202: Which module would you use to configure Inbound Email Action?

Question203: All catalog items within a catalog should follow the same fulfillment workflow.

Question204: Which table do all technical configuration items extend from?