EMT Practice Test

1. Question Content...

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Question1: Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Question2: Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Question3: Which of the following statements describes how data is organized in a table?

Question4: Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

Question5: What is the function of user impersonation?

Question6: What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Question7: What icon do you use to change the icon and color on a Favorite'?

Question8: What is the purpose of a Data Policy?

Question9: Which type of interface enables you to display multiple performance analytics, reporting and other widgets on
a single screen?

Question10: How would you navigate to the Schema map for a table?

Question11: When creating a new notification, what must you define?
Choose 3 answers

Question12: When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Question13: What are the three components of a filter condition?

Question14: What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?

Question15: When moving multiple update sets at one time, what might you do to facilitate the move?

Question16: What section on a task record would you use to see the most recent update made to a record?

Question17: ServiceNow uses what term to describe all the data saved within a particular form?

Question18: ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

Question19: Which one of the following is NOT a type of Visual Task Board?

Question20: What is the most common role that has access to almost all platform features, functions, and data?

Question21: What is the purpose of flagging an article in a knowledge base?

Question22: As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Question23: A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Question24: What is a Dictionary Override?

Question25: Where would you go in ServiceNow to order services and products offered by various departments?

Question26: How is a group defined in ServiceNow?

Question27: Which one of the following statements describes a characteristic of role assignment?

Question28: As administrator, what must you do to access feature of High Security Settings?

Question29: When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Question30: When working on a form, what is the difference between Insert and Update operations?

Question31: What module in the Service Catalog application does an Administrator access to begin creating a new item?

Question32: What is the result of the order in which access controls are evaluated?

Question33: On a Form header, what is the three bar icon called?

Question34: Which one of the following statements applies to a set of fields when they are coalesced during an import?

Question35: Which type of ServiceNow script runs on the web browser?

Question36: The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?

Question37: Which technique is used to get information from a series of referenced fields from different tables?

Question38: Which application is used to change the number format per table?

Question39: From a related list, what would a user click for personalize the layout of the columns?

Question40: Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Question41: What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers

Question42: What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Question43: What Service Catalog feature do you use to organize items into logical groups?

Question44: When working on a form, what is the difference between Insert and Update operations?

Question45: What are the 5 provided Roles by ServiceNow?

Question46: Which type of scripts nun in the browser?

Question47: Which would NOT appear in the History section of the Application Navigator?

Question48: How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

Question49: Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?

Question50: How is a user defined in ServiceNow?

Question51: A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Question52: What is the primary application used to load data into ServiceNow?

Question53: How are local flow variables accessed in the Flow Designer Data panel?

Question54: What is the platform name for the User table?

Question55: On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

Question56: What is a Record Producer?

Question57: Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

Question58: A Role is defined as what?

Question59: Security rules are defined to restrict the permission of users from viewing and interacting with dat a. What are these security rules called?

Question60: Which technique is used to get information from a series of referenced fields from different tables?

Question61: What kind of data can Import Sets use to populate tables in ServiceNow?

Question62: When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Question63: Which tool is used to have conversations with logged-in users in real-time?

Question64: When you seta policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question65: When does the Submit button appear on a form?

Question66: Which section of the ServiceNow UI allows you to perform a global search?

Question67: What are the components that make up a filter condition? (Choose three.)

Question68: Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

Question69: After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Question70: What is the purpose of a Related List?

Question71: What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Question72: On what part of the ServiceNow instance, would you find the option to Impersonate User?

Question73: What is a Dictionary Override?

Question74: What is the platform name for the Group table?

Question75: What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Question76: Which role can manage multiple knowledge bases?

Question77: When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:

Question78: Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding

Question79: When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Question80: What are the components that make up a filer condition?
Choose 3 answers

Question81: Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Question82: As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Question83: An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Question84: Which of the following allows a user to edit field values in a list without opening the form?

Question85: Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Question86: Where in Flow Designer can users access information about actions that are added to the flow?

Question87: Which application is used primarily to load data into ServiceNow?

Question88: In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Question89: What is the difference between a Ul Policy and Data Policy?

Question90: What is a formatter? Select one of the following.

Question91: What is a role in ServiceNow?

Question92: You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Question93: What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Question94: Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

Question95: Which one statement correctly describes Access Control rule evaluation?

Question96: You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

Question97: What is the definition of a group?

Question98: A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Question99: What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

Question100: Which one of the following statements is true about Column Context Menus?

Question101: What does Natural Language Query allow you to do on a list?

Question102: When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

Question103: Business Rules are used to enforce mandatory data on a form.

Question104: Which one of the following statements describes the purpose of a Service Catalog flow?

Question105: Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Question106: You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

Question107: Which one of the following statements describes the purpose of a Service Catalog workflow?

Question108: Configuration will not affect what others see on their forms.

Question109: The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

Question110: What are the two pathways to view feedback left on a published article?

Question111: Which statement correctly describes the differences between a Client Script and a Business Rule?

Question112: What do you need to do before you can use an Application-based trigger in your flow?

Question113: What ServiceNow feature allows you to include data from a secondary related table on a report?

Question114: How is the Event Log different from the Event Registry?

Question115: The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?

Question116: Which one of the following describes the primary operations performed against tables in the Service Now platform?

Question117: On the Form header, which icon do you use to access form templates?

Question118: What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

Question119: What are examples of Core tables in the ServiceNow platform?

Question120: Who would you describe the relationship between the incident and Task table?

Question121: What kind of data can Import Sets use to populate tables in ServiceNow?