EMT Practice Test

1. Question Content...

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Question1: What module enables an administrator to define destinations for imported data on any ServiceNow table?

Question2: What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Question3: Which of the following statements is true when a new table is created by extending another table?

Question4: New records, new groups, and modified configuration Items (Cls): what do they have in common?

Question5: Which configuration allows you to use a script to coalesce data in Import Sets?

Question6: Which type of tables may be extended by other tables, but do not extend another table?

Question7: Buttons, form links, and context menu items are all examples of what type of functionality?

Question8: Which one of the following statements best describes the purpose of an Update Set?

Question9: New records, new groups, and modified configuration Items (Cls): what do they have in common?

Question10: Which one of the following statements describes a characteristic of role assignment?

Question11: What are the main components of the Form Design interface? (Choose three.)

Question12: Which module is used as the first step for importing data?

Question13: When does the Submit button appear on a form?

Question14: Which one of the following is NOT a type of Visual Task Board?

Question15: For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Question16: What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Question17: Which framework can automatically populate values for the priority and Category field based on the Short description field value?

Question18: An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Question19: What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

Question20: How are local flow variables accessed in the Flow Designer Data panel?

Question21: In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

Question22: As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Question23: Which role can manage multiple knowledge bases?

Question24: What are two ways to generate an Event? (Choose two.)

Question25: What access does a user need to be able to import anicies to a knowledge base?

Question26: A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

Question27: What section on a task record is used to see the most recent updates made to a record?

Question28: Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

Question29: What do you need to do before you can use an Application-based trigger in your flow?

Question30: The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

Question31: One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers

Question32: Which three Variable Types can be added to a Service Catalog Item?

Question33: When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:

Question34: When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page

Question35: What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Question36: Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Question37: Which one of the following modules can be used to view field settings for a table?

Question38: What controls the publishing and retiring process for knowledge articles?

Question39: Which type of scripts nun in the browser?

Question40: A Service Catalog may include which of the following components?

Question41: If users would like to locate and assign a task to themselves in the Platform, ', fiat action could they perform from the list view to make the assignment?
Choose 2 answers

Question42: What would you do, on a list, if you wanted to show the records in groups, based on the column category?
(Choose two.)

Question43: What are advantages of using spokes for integrations? Choose 3 answers

Question44: What module do you use to access the reports that are available to you?

Question45: On what part of the ServiceNow instance, would you find the option to Impersonate User?

Question46: As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Question47: What is the purpose of the Event Registry?

Question48: A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Question49: What ServiceNow feature allows you to include data from a secondary related table on a report?

Question50: What is the most common role that has access to almost all platform features, functions, and data?

Question51: When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

Question52: What is the Import Set Table?

Question53: You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Question54: What does ServiceNow recommend as a best practice regarding data imports?

Question55: Which technique is used to get information from a series of referenced fields from different tables?

Question56: How are Workflows moved between instances?

Question57: Which of the following is used to initiate a flow?

Question58: Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Question59: A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Question60: ServiceNow is a single-instance, multiple tenant architecture?

Question61: What information does the System Dictionary contain?

Question62: How would you distinguish between a Base Class table and a Parent Class table?

Question63: Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

Question64: A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Question65: When managing tags, you can adjust who is able to see iL What are the visibility options?
Choose 3 answers

Question66: On the Form header, which icon do you use to access form templates?

Question67: Which role(s) are required to impersonate a user?
Choose 2 answers

Question68: What section on the notes tab, shows the history of the work documented on the record?

Question69: What refers to an application or system that accesses a remote service or another computer system, known as a server?

Question70: On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

Question71:
An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with tins newly ordered item?
Choose 2 answers

Question72: If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

Question73: When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Question74: Which one of the following statements is true about Column Context Menus?

Question75:
Which path would you take to access the table configuration page from a form?

Question76: How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

Question77: Which one of the following describes the primary operations performed against tables in the Service Now platform?

Question78: Which type of ServiceNow script runs on the web browser?

Question79: What are the components that make up a filter condition? (Choose three.)

Question80: What access does a user need to be able to import articles to a knowledge base?

Question81: On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

Question82: Which of the following is used to categorize, flag, and locate records?

Question83: While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Question84: From a related list, what would a user click for personalize the layout of the columns?

Question85: In what order are Access Controls evaluated?

Question86: What do you call any component that needs to be managed in order to deliver services?

Question87: What role enables someone to authorize a request, with no other permissions on the platform?

Question88: What are the steps for importing data using an import set?

Question89: A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Question90: An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created
"Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Question91: What are the components that make up a filer condition?
Choose 3 answers

Question92: Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Question93: A User is stored in which table?

Question94: Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

Question95: Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

Question96: Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

Question97: How would you navigate to the Schema map for a table?

Question98: Where in Flow Designer can users access information about actions that are added to the flow?

Question99: How would you describe the relationship between the incident and Task table?

Question100: Which of the following statements describes how data is organized in a table?

Question101: Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Question102: What is the primary application used to load data into ServiceNow?

Question103: Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Question104: What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

Question105: The display sequence is controlled in a Service Catalog Item using which of the following?

Question106: What function do you use to add buttons, links, and context menu items on forms and lists?

Question107: What is a Record Producer?

Question108: FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Question109: Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

Question110: You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

Question111: The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?

Question112: ServiceNow uses what term to describe all the data saved within a particular form?

Question113: What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Question114: A REQ number in the Service Catalog represents...

Question115: Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

Question116: What are advantages of using Flow Designer? (Choose three.)

Question117: What is the platform name for the Group table?

Question118: You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

Question119: What kind of data can Import Sets use to populate tables in ServiceNow?

Question120: A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

Question121: What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Question122: On a Form header, what is the three bar icon called?

Question123: The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Question124: When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Question125: On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

Question126: Data Policy can enforce mandatory data on import.

Question127: What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Question128: Buttons, form links, and context menu items are all examples of what type of functionality?

Question129: When building an extended table from a base table, which fields do you need to create? Choose 2 answers

Question130: User records are stored in which table?

Question131: Which field (or fields) is used as a unique key during imports?

Question132: What is the master table that contains a record for each table in the database?

Question133: What do you activate when you want to add applications or functionality within your development instance?

Question134: What are the three components of a filter condition?

Question135: When importing data, what happens to imported rows, if no coalesce field is specified?

Question136: After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

Question137: The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

Question138: Where can Admins check which release is running on an ServiceNow instance?

Question139: After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Question140: A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?

Question141: On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers

Question142: What is the function of user impersonation?

Question143: What is a no-code approach to control the mandatory or read-only state of a form field?

Question144: Which is the most efficient way to move large amounts of data between instances?

Question145: Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?