EMT Practice Test

1. Question Content...

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Question1: If you have the Impersonate role, what type of user are you not able to impersonate?

Question2: Which are valid Service Now User Authentication Methods? (Choose three.)

Question3: Which type of scripts nun in the browser?

Question4: Which action enables personalization in a form for the admin role, only?

Question5: What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Question6: What is specified in an Access Control rule?

Question7: What is the difference between a UI Policy and Data Policy?

Question8: What is a formatter? Select one of the following.

Question9: An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Question10: What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

Question11: A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Question12: What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers

Question13: Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

Question14: How are Workflows moved between instances?

Question15: What icon do you use to change the icon and color on a Favorite'?

Question16: Which feature helps to define the rules to restrict the permissions of users from viewing and interacting with data?

Question17: The display sequence is controlled in a Service Catalog Item using which of the following?

Question18: When does the Submit button appear on a form?

Question19: What is the primary objective of the Display Business Rule?

Question20: As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Question21: On the Form header, which icon do you use to access form templates?

Question22: When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Question23: On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Question24: What is a no-code approach to control the mandatory or read-only state of a form field?

Question25: Which type of tables may be extended by other tables, but do not extend another table?

Question26: What is a key difference between Reporting and Performance Analytics?

Question27: When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Question28: Which one of the following modules can be used to view field settings for a table?

Question29: Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding

Question30: Buttons, form links, and context menu items are all examples of what type of functionality?

Question31: A Role is defined as what?

Question32: What is the master table that contains a record for each table in the database?

Question33: When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

Question34: Knowledge articles within a knowledge base are grouped by category.

Question35: What displays a set of records from a table?

Question36: The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?

Question37: Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Question38: Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Question39: Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?

Question40: Which type of scripts run in the browser?

Question41: Which best describes a field in a SeniceNow table?

Question42: What access does a user need to be able to import articles to a knowledge base?

Question43: Where can Admins check which release is running on an ServiceNow instance?

Question44: What are the 5 provided Roles by ServiceNow?

Question45: Which of the following is used to initiate a flow?

Question46: What action will allow you to personalize layouts of columns in a list?

Question47: Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Question48: What do you activate when you want to add applications or functionality within your development instance?

Question49: Which actions can you take to open the Context Menu on a list, form, or column? (Choose 2 answers)

Question50: Which of the following statements is true when a new table is created by extending another table?

Question51: To apply a UI Policy to all views, which field should be set to true in its definition record?

Question52: A group is stored in which table?

Question53: What feature do you use to specify which users are able to access a Service Catalog Item?

Question54: Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Question55: On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

Question56: Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Question57: You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Question58: What is generated from the Service Catalog once a user places an order for an item or service?

Question59: If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

Question60: How would you navigate to the Schema map for a table?

Question61: An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question62: When creating a new notification, what must you define?
Choose 3 answers

Question63: Which one statement correctly describes Access Control rule evaluation?

Question64: Which actions would you take to edit the title on an application menu? (Choose 2 answers)

Question65:
An order from the Service Catalog has been placed. Two records in the Platform are created as a result.
Which two records are associated with tins newly ordered item?
Choose 2 answers

Question66: What is the difference between a Ul Policy and Data Policy?

Question67: A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?

Question68: On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

Question69: What are the three components of a filter condition?

Question70: What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Question71: Which one of these applications is available to all users?

Question72: Which one of the following statements best describes the purpose of an Update Set?

Question73: Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?

Question74: What is a way that you can mark a knowledge article for review?

Question75: Which application is used to change the number format per table?

Question76: 'Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

Question77: When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

Question78: A role is recorded in which table?

Question79: What refers to an application or system that accesses a remote service or another computer system, known as a server?

Question80: Access Control rules may provide access security for which of the following database objects?

Question81: What table acts as a staging area for records imported from a data source?

Question82: An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question83: A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Question84: Which testing framework is used to test ServerNew Applications?

Question85: Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

Question86: On a form header, what icon would you click to access Template features?

Question87: When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question88: Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Question89: What role enables someone to authorize a request, with no other permissions on the platform?

Question90: On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers

Question91: When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Question92: The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Question93: What is a quick way to create a report from a list view?

Question94: What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?

Question95: While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers

Question96: What do you click when you have made modification to your report, and your want to see the results without saving?

Question97: How can administrators utilize the same content for different notification channels?

Question98: What are the two pathways to view feedback left on a published article?

Question99: What type of field has a drop down list, from which you can pick from pre-defined options?

Question100: ServiceNow is a single-instance, multiple tenant architecture?

Question101: What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

Question102: A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

Question103: What icon do you use to change the boon and color on a Favorite?

Question104: What are two ways to generate an Event? (Choose two.)

Question105: Where do you navigate to add a list of Incidents created by a user to the bottom of their user record?

Question106: What is a sys_id?

Question107: You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Question108: What kind of data can Import Sets use to populate tables in ServiceNow?

Question109: Which configuration allows you to use a script to coalesce data in Import Sets?

Question110: Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Question111: Which action enables a user to view and specify date and time formats in their instance?

Question112: When working on a task, which field do you use to share knowledge and other customer-visible details?

Question113: When building an extended table from a base table, which fields do you need to create? Choose 2 answers

Question114: What are the four knowledge workflows available in the ServiceNow base instance?

Question115: What function do you use to add buttons, links, and context menu items on forms and lists?

Question116: What is the primary application used to load data into ServiceNow?

Question117: What is the primary purpose of Form Builder in the Now Platform?

Question118: Which field (or fields) is used as a unique key during imports?

Question119: What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Question120: Which ServiceNow resource can be used as a blueprint to map your IT services to ServiceNow?

Question121: When creating a new notification, what must you define?
Choose 3 answers

Question122: What is a schema map?

Question123: Group records are stored in which table?

Question124: The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

Question125: A Service Catalog may include which of the following components?

Question126: How do you make a list filter available to everyone?

Question127: What Service Catalog feature do you use to organize items into logical groups?

Question128: Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

Question129: Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

Question130: A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Question131: A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

Question132: Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

Question133: When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Question134: What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

Question135: When importing spreadsheet data into ServiceNow, what is the first step in the process?

Question136: On a Form header, what is the three bar icon called?

Question137: A User is stored in which table?

Question138: Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Question139: If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

Question140: What access does a user need to be able to import anicies to a knowledge base?

Question141: What is the difference between UI Policy and UI Action?

Question142: What are the components that make up a filer condition?
Choose 3 answers

Question143: Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Question144: What is used to determine user access to knowledge bases or a knowledge article?

Question145: A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers

Question146: After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

Question147: When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Question148: Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Question149: Which one of the following is an accurate list of changes that are captured in an Update Set?

Question150: In what order should filter elements be specified?

Question151: Which one of the following statements describes the purpose of a Service Catalog workflow?

Question152: Which module is used as the first step for importing data?

Question153: What controls the publishing and retiring process for knowledge articles?

Question154: On a list, what does each row show?

Question155: A knowledge article must be which of the following states to display to a user?

Question156: When designing a flow, how do you reference data from a record, in that flow?

Question157: Tables are made up of which of the following?

Question158: What section on a task record is used to see the most recent updates made to a record?

Question159: While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Question160: A manager is complaining that they can't get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?

Question161: You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

Question162: Your company is giving all first line workers a special T-shirt as a recognition for their hard work.
Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Question163: Configuration will not affect what others see on their forms.

Question164: What would you do, on a list, if you wanted to show the records in groups, based on the column category?
(Choose two.)

Question165: When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question166: What are advantages of using spokes for integrations? Choose 3 answers

Question167: A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Question168: What component causes a flow to run after a record has been created or updated?

Question169: When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Question170: Which field on every record contains a unique identifier for that record?

Question171: Which is the base table of the configuration management database hierarchy?

Question172: Which system property is added and set to true in order to see impersonation events in the System Log?