EMT Practice Test

1. Question Content...

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Question1: To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

Question2: Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

Question3: Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?

Question4: Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?

Question5: In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

Question6: With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

Question7: Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

Question8: Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

Question9: In Powered by Offer, when Is Fallback Twinning to an external device provided?

Question10: What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?

Question11: Refer to the Scenario: IT-FAC.

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

Question12: You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?

Question13: Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?

Question14: In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

Question15: Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?

Question16: Refer to the Scenario: H&H Tick.

Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?

Question17: With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

Question18: With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

Question19: With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

Question20: Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

Question21: Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

Question22: A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

Question23: Refer to the IT-FAC scenario and exhibits.



The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)