EMT Practice Test

1. Question Content...

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Question1: A customer is deploying Security Framework with single sign on (SSO) functionality.
As a part of the configuration, it is necessary to login to the Security Framework web tool-UCM.
Which user can access and configure the Configuration window?

Question2: A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP Based Avaya Aura™ Contact Center.
What is the minimum release of the CS1000 software that is supported with the SIP Based Contact Center?

Question3: How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the installation of the Aura™ Contact Center applications?

Question4: A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS). The servers can communicate with other servers and PCs using either multicast or unicast data. How is real-time data sent from the Avaya Aura™ Contact Center servers to the desktop PCs?

Question5: You have installed Contact Center Manager Administration (CCMA), and need to change SSL and ADAM (Active Directory Application Mode) port numbers due to a port conflict On CCMA server, what is used to change the port number?

Question6: A customer has purchased Avaya Aura™ Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types. For this customer, where is Open Queue enabled?

Question7: Avaya requires you to configure a remote support access tool on Avaya Aura™ Contact Center servers to provide remote support.
Which remote access tool does Avaya recommend?

Question8: Which three items will back up using the Contact Center manager Administration (CCMA) Backup and Restore utility? (Choose three)

Question9: You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server. The customer wants to force Unified Communications Manager (UCM) users to change their password every 60 days.
Which link under UCM is used to change the password aging setting?

Question10: A customer is implementing a SIP-based Avaya Aura™ Contact Center. The customer currently has Avaya Aura ME (Midsize Enterprise) system installed (Formerly known as MBT-Midsize Business Template).
Which protocol is used to transfer messages between the Avaya Aura ME AES (Application Enable Service) component and the Contact Center Manager Server (CCMS) component?

Question11: You are currently implementing HA (High Availability) campus solution on the Contact Center Manager Server (CCMS), and have done he following:
Installed the standby server with its own ELAN and Contact Center LAN IP addresses

Obtained two IP addresses for the managed IP addresses ELAN and the Contact Center LAN

Configured the hosts file and the DNS that will reflect the new managed IP addresses

Marked the server as active with all of the managed IP and standby server IP addresses on the active

server under server mode configuration screen
What is the next step in the deployment of campus HA?

Question12: You have just completed installing Contact Center Manager Administration (CCMA) and Security Framework. An external LDAP user heeds to the created via the Unified Communications Manager (UCM).
Which configuration must be run before creating the user?

Question13: A customer is installing Avaya Aura™ Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch with a remote survivable CS1000 backup site (Geographical Redundancy). As part of the solution the customer wants to implement xxx AML based contact center with Contact CENTER Manager Server (CCMS) installed in the main site and in a remote Backup site. You are currently installing the primary site CCMS.
What is the process for configuring the CS1000 Remote Backup/Survival Call Server (Survival Media Gateway)?

Question14: A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager, Server Utility and Security Framework. The server has: Quad-Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available.
When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour (CPH)?

Question15: Which process is performed by the Contact Center Server database migration tool during an upgrade?

Question16: A customer has a multimode environment with Network Control Center (NCC), Contact Center Manager Administration (CCMA), and co-resident Contact Center Manager Server (CCMS) License manager Server Utility.
What is the correct order to upgrade their servers?

Question17: You are installing Avaya Aura™ Contact Center with Contact Center Manager Seer (CCMS) Contact Center Manager Administrator (CCMA), Communications Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager and Server Utility, As part of the preparation of the xxx a dedicated partition for all Applications Logs has been created.
Which utility is used to point to the new Trace logs partition?

Question18: Which main components on Avaya Aura™ for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server (CCMS) in an Avaya Aura™ Contact Center environment?

Question19: When deploying Avaya Aura™ Contact Center servers. Which third-party software applications are supported?

Question20: You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager Server(CCMS) Application installation. The Contact Center type is an Application Module Link (AML) based Avaya Communications Server 1000 (CS1000). Contact Center multimedia (CCMM) is not a part of the solution.
Which two statements describe the settings that should be configured from Date and Time? (Choose two.)

Question21: You are migrating a CCMS database from a previous release of Contact Center Manager Server (CCMS) which was co-resident with Command Control Toolkit (CCTT), and is about to restore the database using the restore option from the database maintenance utility. The new CCMS is co-resident with CCT.
What will corrupt the database once the restore has completed?

Question22: Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a supported server?

Question23: When preparing a server platform operating system with 8 GB of RAM and 500 GB of hard drive space for Contact Center Manager Server (CCMS) XXXX will how you configure the server's Virtual Memory settings?

Question24: You are planning to install the License Manager Application on the same server on which Contact Center Manager Server (CCMS) is installed.
Which IP address should be entered when configuring the contact center components that require access to the License Manger?

Question25: You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time. This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.
What should be done to connect the error?

Question26: You want to implement High Availability which licensable feature is needed as a part of the License File?

Question27: A customer has an Avaya Aura™ Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS).
Which two operations can the License manager Configuration utility be used to perform on the server?
(Choose two.)

Question28: A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)?

Question29: An Avaya Aura™ Agent Desktop client is running Windows XP with SP3 installed. You want to ensure that the real-time reporting data will be xxx the client.
Which two methods will ensure this? (Choose two.)

Question30: You have been asked to activate Avaya Aura™ Agent Desktop Display functionality in the Call Center.
Which component is a prerequisite for Agent Desktop Display in the Avaya Aura™ Contact Center environment?

Question31: You are configuring the Contact Center Manager Server (CCMS) operating system as part of the pre- installation tasks.
What is a valid name for the server computer name?

Question32: To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work?

Question33: A customer has just completed installing an Avaya Aura™ Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up.
Which statement about Security Framework backup true?

Question34: You are installing a new SIP-based Contact Center Manager Server (CCMS).
Which statement about setting up and configuring the hardware connections for the CCMS is true?

Question35: You are using Security Framework installed on the network for single sign on (SSO) proposes. Currently two existing Contact Center Manager administration (CCMA) systems are working with the Security Framework. An additional new CCMA was added.
Which statement describes what should be done to use the SSO functionality by the new Server?

Question36: A customer has an Avaya Aura™ Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server (CCMS) has acquired the CDN.
What should be occurring at this time on the CS1000 switch?