EMT Practice Test

1. Question Content...

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Question1: Which three statements about Avaya Breeze with WebRTC Snap-in are true? (Choose three.)

Question2: A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura Media Server (AAMS), Avaya Breeze is not sending the correct information in the Request URI to match a regular expression in Session Manager.
Where do you configure the Media Server URI ([email protected]) that Avaya Breeze will send to AAMS via Avaya Aura Session Manager (SM)?

Question3: Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura System Manager (SMGR)?

Question4: When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.
Which SIP header is used to indicate for whom the call was originally destined, and the reason for being forwarded to AAM?

Question5: A customer reports that they cannot place calls to the Public Network using the SIP Service Provider after a technician had finished fixing an issue in the Session Border Controller (SBC).
Within Avaya SBC, in which three places do you check the configuration of the SIP Trunks? (Choose three.)

Question6:
Refer to the exhibit.
In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.
Which action needs to be taken to solve this problem?

Question7: Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Question8:
Refer to the exhibit.
After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voicemail.
Avaya support verifies local network connectivity is up and Avaya Aura® Messaging server is registering no alarms. A SIP trace displays a 404 Not Found error message.
Based on what is already working, to where can the issue potentially be isolated?

Question9: In which two Avaya Aura Communication Manager (CM) System Administration Terminal (SAT) forms does the SIP domain need to be configured? (Choose two.)

Question10: After upgrading Avaya Aura Application Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)

Question11: In an Avaya Aura Presence Services (PS) message flow, which type of message does a Remote Worker first send to PS?

Question12: In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze platform?

Question13: To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

Question14: Avaya Aura Messaging (AAM) needs to communicate with Avaya Aura Session Manager (SM) whose identity certificates have been signed by Avaya Aura System Manager (SMGR) Certificate Authority (CA).
How does AAM get a copy of the Trusted SMGR CA Certificate?

Question15: Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.
How would you restore the trunks to in-service status?

Question16: In Avaya Aura 7, how are calls typically routed from Avaya Aura Communication Manager (CM) to Avaya Aura Messaging (AAM)?

Question17: Which tool has an option to debug the TLS handshake between the server and the client?

Question18: After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question19: Which three statements about the Avaya Session Border Controller for Enterprise (SBCE) are true? (Choose three.)

Question20: A Maintenance Engineer logs onto the Command Line Interface (CLI) of Avaya Aura Messaging (AAM) and issues the vmstat command.
What information will the display present?

Question21: In Avaya Aura 7 the Avaya Session Border Controller for Enterprise (SBCE) license is installed on an external WebLM server and the EMS points to the WebLM server using a URL.
What is the correct syntax of that URL where 135.60.232.41 is the IP address of the WebLM server?

Question22: Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?

Question23: The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?

Question24: Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Question25: When enabling Remote Worker telephones to access a Public Directory, which additional configuration item needs to be configured on the Avaya Session Border Controller for Enterprise (SBCE)?

Question26: A customer called is stating they cannot place WebRTC calls. You discover that Avaya Breeze T has not been configured to allow Cross-origin Resource Sharing (CORS).
How would you allow cross-origin resource sharing for all?

Question27: Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

Question28: Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

Question29: To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

Question30: A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?

Question31: A technician is trying to access the Avaya Aura Media Server (AAMS) after receiving a troubleshooting ticket. After failing to enter the system using different web browsers, the technician realizes the incorrect URL was being used.
Which URL must be used to access the AAMS web page?

Question32: To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)

Question33: After a new implementation the customer began to experience dropped calls and an 'all lines busy' error condition. The carrier confirmed their service was operational and all lines tested came back good. After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?

Question34: Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

Question35: When enabling Remote Worker telephones to access a Public Directory, which additional configuration item needs to be configured on the Avaya Session Border Controller for Enterprise (SBCE)?

Question36: The Entity Monitoring column on the Session Manager Dashboard shows two figures per line.
How should these two figures be interpreted?

Question37: In Avaya Aura Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?

Question38: Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

Question39: Which types of certificates can be verified from the Avaya Aura Application Enablement Services (AES) web console?

Question40: In which way can you check if the Avaya Aura Messaging (AAM) server is using the correct certificate?

Question41: In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?
(Choose two.)

Question42: Considering the message flow to an Avaya Aura Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura Application Enablement Services (AES)?

Question43: Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

Question44: In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?

Question45: What are two valid Avaya Aura® Messaging (AAM) Measurement Report types? (Choose two.)