EMT Practice Test

1. Question Content...

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Question1: A customer is not able to login to AMM Webpage. The browser displays the error message: "Service Unavailable". The customer uses the domain name lab.trn.avaya.com for their Equinox Solution. When the customer analyzed the Catalina log file they found the following log entry when they tried to login.

What can be interpreted from the above log entry to find the resolution?

Question2: Which three steps are recommended for collecting and downloading the logs from AAWG, AMM, AADS servers? (Choose three.)

Question3: During the daily system health checkup, a customer found that their AAWG services are not running and they have to start it manually.
What is the CLI shortcut command/script to restart the AAWG service?

Question4: Which three steps are included in Discipline 3, Develop Interim Containment Actions, of the 8D Troubleshooting Methodology? (Choose three.)

Question5: A customer is unable to login to their own Equinox Virtual Meeting Room using Bill Evans from Avaya Equinox Thick Client. The customer is able to login to other Virtual Meeting Rooms using Bill Evans from Avaya Equinox Thick Client. When they traced the Equinox Management iVIEW.log they observed the following error message.

Which reason is a valid reason for this problem?

Question6: When Avaya Equinox Clients register from the public internet, through which of the SBC interfaces do they register?

Question7: What is the best way to change the Avaya Multimedia Messaging (AMM) domain from avaya.com to trn.avaya.com with minimal down time of the system?

Question8: Which three tracing options are available on traceSBC tool? (Choose three.)

Question9: Which CLI shortcut command for Avaya Aura Device Service will create an archive "archive_file.tar.gz" with each of the log files to a count 2 under the current working directory?

Question10: While troubleshooting Avaya Equinox Solution issues from a public network, which component should be debugged first to understand the problem?

Question11: What can be the impact of an incorrect ESMSRVR URL in the AADS Server?

Question12: Which three communication flows apply to Avaya Equinox Web Clients? (Choose three.)

Question13: Which URL is correct URL through which user configuration parameters for Avaya Multimedia Messaging can be verified?

Question14: A customer is unable to login to a specific Equinox Virtual Meeting Room (example, John Doe) from Avaya Equinox Thick Clients and Web Clients. While troubleshooting the problem they have found the following error message in the traceSM.
503 Service Unavailable, Reason: "NoDefaultMCUService"
What can be interpreted from the above log entry to find the solution?

Question15: Avaya Equinox Clients require a Communication Manager Endpoint Profile to use video capabilities during the calls. Which option is mandatory for the Clients to use video?

Question16: Refer to the exhibit. When an Administrator logged in to their Avaya Multimedia Messaging Server they noticed that the Multimedia Messaging Services are STOPPED.

What is the CLI command the Administrator can use to check the status of AMM services?

Question17: Which logging level on AAWG, AMM, and AADS Servers is not recommended to run on the system for long time periods, as it adversely affects system performance and should not be used for diagnostic purposes?

Question18: A customer logs in to the AADS WebGUI and they get the error message: "User is not Authorized". The customer is unable to login to the AADS WebGUI.
Which log file is the most relevant to diagnose this problem?

Question19: Which command can be used to launch the configuration script in AADS, AMM and AAWG servers?

Question20: The first three steps of the 8D Troubleshooting Methodology are performed by the Avaya Business Partner or Avaya Tier 2. Step 1 is Establish the Team.
What are steps two and three? (Choose two.)

Question21: Refer to the exhibit. A customer logs into the Equinox Management Server and Equinox Video Media Server shows "amber" status under All Devices as shown below.

What can be the problem with the Equinox Video Media Server?

Question22: Avaya currently uses an online diagnostic methodology for partners to raise trouble tickets and receive assistance. The methodology is named Avaya Diagnostic Methodology.
When Avaya Tier 3 support works a trouble ticket, what is the final step in the Avaya Diagnostics Methodology that they will perform?

Question23: For partners to raise trouble tickets and receive assistance, Avaya currently uses the online Avaya Diagnostic methodology. They except customers/partners to perform the following tasks before raising a trouble ticket:
-Clearly state the problem.
-Detail findings.
-Clarify the problem.
When Avaya Tier 3 Support receives the trouble ticket, what is the next step in the Diagnostic methodology that they will perform?

Question24: After completing Discipline 4, Root Causes, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question25: Which two statements are correct about Avaya Tier 2/Business Partners? (Choose two.)

Question26: What is the command to check the status of Avaya Multimedia Messaging (AMM) status?

Question27: Which log is the most relevant log file recommended for troubleshooting the AADS issues?

Question28: A customer can login to Equinox Web Client successfully but they cannot make or receive calls. The customer tried to call one of their Thick Client and received "Failed INTERNAL_ERROR" on this Web Client. While troubleshooting they find the following error message on the AAMS monitoring active sessions.
ICE Trace [135.60.134.xx:6200 ->136.60.135.xx:3478] ALLOCATE-REQUEST Failed Which reason is a valid reason for this problem?

Question29: Which two options are available while running the traceSM on the Session Manager? (Choose two.)

Question30: Who is responsible for completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Question31: Which three communication flows apply to Avaya Equinox Thick Clients? (Choose three.)

Question32: A user, Bill Evans, is using the Avaya Equinox Thick Client but cannot add an image file while sending an IM to Jane Doe (Web Client). The customer receives an error message: "This file can't be added".
What can be the problem with Bill Evan's Equinox Thick Client?

Question33: A customer is unable to login to Jane Doe Thick Client and they are getting the error message: "CHECK YOUR WEB ADDRESS AND TRY AGAIN". While troubleshooting they check the AADS.log and find the following messages:

Which reason is a valid reason for this problem?

Question34: Using a web GUI, where can you check the Avaya Multimedia Messaging (AMM) log events?

Question35: To perform Avaya Multimedia Messaging (AMM) administration, which URL do you use in a web browser?

Question36: A customer is trying to connect Jane Doe using Web Client from a public network. The attempt shows
"Connecting" and it never goes to Ready Status. While troubleshooting this issue using traceSBC the customer notices that the TLS handshake is never reaching AAWG. They suspect a problem with the reverse proxy configuration of AAWG on SBC. They have retrieved the tracing message:

What can you conclude from analyzing the trace message?

Question37: Which log is the most relevant log file recommended for troubleshooting the AMM issues?

Question38: Refer to the exhibit. What is the significance of the Text box area highlighted with the red box on the Avaya Multimedia Server WebGUI?

Question39: A customer has hired a new Level1 engineer to support their Avaya Equinox solution. While troubleshooting an issue with Equinox AAMS, Level1 engineer had locked the Equinox AAMS Server.
What will be the impact of this operation?