EMT Practice Test

1. Question Content...

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Question1: The Avaya CallPilot Voice Item Maintenance (VIM) and Fax Item Maintenance (FIM) services must be defined in Avaya CallPilot before remote application maintenance services will function. The VIM and FIM must have a number defined in a table on the system.
Wh.ch table contains the definition?

Question2: A block can be added to an Application Builder Application to allow editing of recording from a remote location.
What is the Application Builder block for this purpose?

Question3: Some users in your company need the option to automatically save some or all of their messages.
Which statement is true about the Message Forwarding Rule and Message Archiving?

Question4: The administrator will use Application Builder to design an application so callers will have a choice between billing and accounts receivable. The system has six blocks In the Basic Block Palette that will be used.
Which block from the Basic Block is available?

Question5: You are adding several new mailbox owners.
On which page in Avaya CallPilot Manager do you set password prefixes for the new mailbox owners?

Question6: You need to know the last time your password was changed. How can you find that information using My CallPilot?

Question7: An Avaya CallPilot administrator is required to set up system-wide Message Archiving.
What is the administrator's responsibility?

Question8: After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by stating that the message list is empty and returns the user to Avaya CallPilot messages.
What is a possible cause for this scenario?

Question9: A single user receives an error message when trying to log onto My CallPilot. All other users can logon successfully, as the administrator, you have accessed the Avaya CallPilot Manager and ensured that the user's account has My CallPilot and desktop privileges.
What other configurations should you check?

Question10: Shared Distribution Lists (SDLs) are created and maintained by the system administrator, but are accessible by users.
Which statement about creating SDLs is true?

Question11: You have created a Voice Form and attempted unsuccessfully to enable it. What can prevent you from enabling the Voice Form?

Question12: A user has recently added a second mailbox link in My CallPilot and wants to use the Email-By-Phone feature with it. After logging into the mailbox, the user is only able to listen to the messages from the original email account.
What can the user do to hear messages from the second mailbox account?

Question13: Callers have reported that they are cut off before having time to leave a message for Avaya CallPilot users.
In which field must you change the value to increase the length of time allowed for the caller to leave a message in a mailbox?

Question14: Your customer is concerned about security of Voice Form responses and wants password protection. The customer asks you how passwords are created and changed.
What is your explanation?

Question15: You are setting up Directory Synchronization for the first time. You are to contact the Active Directory administrator to gather information that will be needed.
Which privilege will you need to ask for?

Question16: You are configuring the Telephone Remote Service Activation feature. What is true about the Telephone Remote Service Activation feature?

Question17: As an Avaya CallPilot administrator, you are looking for ways to decrease the amount of time that you spend on maintaining distribution lists for your company.
Which distribution lists is designed for low maintenance?

Question18: Avaya CallPilot administrators can have centralized control of desktop option for members of a mailbox class.
Which is configurable service for Desktop and Web Messaging?

Question19: Avaya CallPilot has a function called Auto Delete, which the administrator uses to rapidly delete large numbers of users.
With which file can this function be performed?

Question20: A Messaging Waiting Indication (MWI) icon provides useful information to Desktop Messaging and My CallPilot users.
Which statement about the MWI icon feature is true?

Question21: The Maximum Channel Settings is used to limit the number of channels that the Service Directory Number (SDN) can use at any given time.
Which is a true statement about channel settings in the SDN table?

Question22: A user on an Avaya CallPilot system wishes to forward messages from a mailbox to an external account using message forwarding rules.
Which statement about message forwarding is true?

Question23: You are using Application Builder to create an application for your customer.
Which block provides the primary way to play a voice recording within an application?

Question24: Avaya CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop interface.
Which messaging protocol must be configured to enable this capability?

Question25: An administrator will use Application Builder to re-design an application for callers. The application needs to be exported to reuse functionality.
Which requirement must be satisfied before the application is exported?

Question26: A customer wants to implement a User Privacy Option for all My CallPilot users. How can the administrator let the users self-administer the privacy option?

Question27: Remote maintenance capabilities require a security setup. To use the Voice Item Maintenance (VIM) Fax Item Maintenance (FIM) service on an application, a security parameter must be defined.
What is the security parameter called?

Question28: A customer calls and reports to the attendant that after a Voice From is completed for placing an order the following prompt is played: Your response cannot be saved due to voice form maintenance. Please try again.
Why did Avaya CallPllot play this prompt?

Question29: When logging into Avaya CallPilot, the Avaya CallPilor Manager menu banner is displayed. From this banner, it is possible to navigate through the system, if access has been given.
What determines the level of access?

Question30: You are setting up the dialing translation definitions for your customer's Avaya CallPilot system.
How do you set up the dialing translation definitions for a location that has codes that contain both local and long distance directory numbers?

Question31: Which statement is correct concerning the Mailbox Class?

Question32: You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how this feature affects the Exchange server.
Which information will you share to answer their question?

Question33: Your company uses Voice Forms. The transcriber tells you that some responses made through keypress commands are invalid.
What can cause a Dual-Tone Multi-frequency (DTMF) answer to be considered invalid?

Question34: What happens if the minimum channel value for a Service Directory Number (SON) is set to zero?

Question35: The Avaya CallPilot system supports the addition of individual mailboxes, one at a time.
What information is required to do this?

Question36: A company recently purchased a CallPilot system and wants to use the Message Forwarding.
Which statement about the Message Forwarding Rule feature is true?

Question37: A mailbox owner asks you for help in changing the password because the old password has been forgotten.
How can an administrator assign a new password without having knowledge of the old password?

Question38: Personal Distribution Lists (PDL) can be used by Avaya CallPilot users. In which place can authorized users access PDLs?

Question39: The system ready indicator is a visual indication of the status of the Avaya CallPilot system and shows at a glance what is happening with the system.
Which statement about the system ready indicator icon is true?

Question40: Two Avaya CallPilot users in Accounts Receivable need to share a Directory Number (DN). Currently, Maya's DN is 7402 and Juan's DN is 7404. You are configuring 7402 as the shared DN.
After you select Mailbox Shares DN, what other configurations must you enter on Juan's User Detail Page?

Question41: In a Single site scenario, an administrator cannot log into Avaya CallPilot Manager from the login web page. You have confirmed that the correct mailbox number and password are being entered and that the mailbox is not disabled. However, the administrator login still fails.
What should you check?

Question42: The Message Forwarding Rule and Message Archiving feature is packaged as part of the Avaya CallPilot server and My CallPilot software.
Which message appears when an administrator enables Message Archiving?

Question43: Which statement about configuring Remote Notification is true?

Question44: Message Waiting Indicators (MWIs) are used to signal users that new messages have arrived.
Which statement regarding Message Waiting Indicators is true?

Question45: After installing Avaya CallPilot Desktop Messaging, an end user needs to retrieve the messages from the Avaya CallPilot mailbox.
Which protocol enables desktop messaging clients to retrieve messages from the Avaya CallPilot server?

Question46: You are using Application Builder to create a new application for your customer.
When an application Builder block is moved from the palette to the application window, which two parts does it acquire?

Question47: You have to maintain a number of shared distribution lists.
What is a valid shared distribution list number that identifies a list?

Question48: A company wants to define their holidays through Avaya CallPilot Manager.
Which block allows reference to the holidays?

Question49: A customer purchases the appropriate number of Speech Activated Messaging seats to support their sales staff, however, they find that after implementing the Speech Activated Service it does not allow CallPilot Migration to log in. all user mailboxes were migrated the previous day using the Meridian Mail to Avaya CallPilot Migration process.
Which step should you take to resolve the problem?

Question50: You are creating a Shared Distribution List (SDL) for your company. Which statement is true regarding SDLs?

Question51: Avaya CallPilot has a function called Auto Add which the administrator uses to rapidly add large number of users.
Which item is needed?

Question52: Mailboxes are restricted by the amount of storage space available to them.
Which statement about mailbox storage is true?

Question53: Avaya CallPilot has a function called Auto Delete, which the administrator uses to rapidly delete large numbers of users. The data input file must include specific information to perform this task.
What information is required?

Question54: You have implemented the Shared Telephone Messaging Service for your customer. Juan and Maya share DN 7402. A caller dials 7402 to speak to Maya. After ringing and no answer, the call plays Juan's mailbox?
Why did a menu service not give the caller an opportunity to leave a message in Maya's mailbox?

Question55: A system administrator is setting up system-Wide Message Archiving.
Which statement about configuring Message Archiving is true?

Question56: A user is attempting to re-record a greeting using My CallPilot. Somehow the new greeting has become appended to the end of the first greeting recorded.
What has happened?