EMT Practice Test

1. Question Content...

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Question1: A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?

Question2: A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?

Question3: What is required for a customer to create an ASMSControl database?

Question4: In the call center, to prevent the user from dialing a certain number on the telephone, which action needs to be taken?

Question5: A Configuration Client accepts command line parameters that dictate where it retrieves information for the desktop applications.
What are three possible information sources? (Choose three.)

Question6: Which three components make up the Elite Multichannel Interaction Data Service suite?
(Choose three.)

Question7: Which two statements correctly describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Question8: A customer with Avaya Aura Call Center Elite Multichannel wants the users that share a common department to share profile characteristics. Each user sits at the same desk every day.
What would be an efficient way of accomplishing this requirement?

Question9: Customers need to use the extension 5004 for announcements in a vector but the vector will not save.
To ensure that the resources are configured, what should be done first?

Question10: Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose three.)

Question11: A customer would like to integrate web chat into their call center.
What needs to be configured in the Communication Manager to enable the Web Chat feature?

Question12: Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?

Question13: An application developer plans to use an XML component as a data source when using higher level device components.
Which XML component provides this service?

Question14: Which three statements about configuring a Call Center with the Elite offer are true?
(Choose three.)

Question15: Which two statements regarding the description of the License Director features are true?
(Choose two.)

Question16: An email contact is queued up with a medium priority for an agent.
Where is the priority for the contact set?

Question17: Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?

Question18: A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system -parameters customer-options to allow this?

Question19: Where is the Web Chat Gateway installed?

Question20: The Avaya Aura Call Center Multichannel client is looking to use Preview Contacts in their call center.
Which two features of preview contacts could they use to ensure that the preview contacts are handled consistently in the call center? (Choose two.)

Question21: A customer with Avaya Aura Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request.
Which Elite Multichannel component would generate the work item object required to support this request?

Question22: The configuration server manager adds agents and supervisors to the Avaya Aura Call Center Elite Multichannel Database.
In which database are these details stored?

Question23: A customer with Avaya Aura Call Center Elite Multichannel wants to enable the routing of customer email messages based on keywords found in the email's subject, body, or both.
How is this routing of customer emails achieved?

Question24: Which scope is defined by the time of day variable?

Question25: While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

Question26: The Avaya Aura Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups.
Where are the groups defined?

Question27: Which component provides audio support in Avaya Aura Call Center Elite?

Question28: A customer with Avaya Aura Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database.
What information will the customer need?

Question29: To gather status and health information about the Avaya Aura Call Center Elite Multichannel server applications, which application runs in a Microsoft server Environment?