EMT Practice Test

1. Question Content...

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Question1: A customer wants to take a backup of their email, Webchat and SMS interactions.
Which Avaya Oceana® component must be backed up?

Question2: When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?

Question3: Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?

Question4: A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM). Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

Question5: During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer toll is true?

Question6: When a call is transferred from Avaya Aura® Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

Question7: After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)

Question8: You have successfully deployed the Avaya Oceana® solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)

Question9: A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.
During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING -Authentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

Question10: From where can you change the log-level for Avaya Oceana® snap-in components?

Question11: Agent Controller receives information from the Omnichannel Resource Controller (ORC).
During the Email Flow processing, to which components does the Agent Controller feed the information?

Question12: A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which log need to be checked?

Question13: Which statement describes the function of the Work Assignment Snap-in?

Question14: Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?

Question15: When the 30-day license grace period ends for the Avaya Breeze™ server, the server goes into which state?

Question16: A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR -
[M:agentControllerStatusRunnable][T:null].error in DB Connection
com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

Question17: During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

Question18: A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File: wa-wae-pu-*.log
09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent) ] [T:].
Resource state change for ResourceStateEvent
[triggeringWorkId=00002000521474393284, state=NOT_READY,
nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

Question19: The AES to CSL SSL connection is successful but CSC disconnects after logging the following line on the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

Question20: For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

Question21: Which statement regarding UCAStore Backup is correct?

Question22: A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

Question23: Refer to the exhibit. Which statement about the exhibit is true?

Question24: When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)

Question25: Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

Question26: A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log. Which two log locations contain the logs for the UCM component? (Choose two.)

Question27: When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

Question28: An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS". How is the event type mapped to the SMS channel in Avaya Oceana®?

Question29: If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana®, which Oceana Component REST interface belongs to the Avaya Oceana® component?

Question30: Consider the log messages from ContactCenterService PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21, 549 [Pool-pool-4-thread-1] INFO AsyncHttpClient
[adapter-pu-1] [M:sendEvent][T:] .Sent request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [{family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-NyAKSJny6A, version=1.0)],body [RouteContactEvent [, id=UGZQRVhJNHhTaG1ycXQyQThFN2VJdw==_,ip=135.122.104.77, wr=PfPEXI4xShmrqt2A8E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService, ch=ShortMessageService, rrId=f785b56c-364f-4acf-9620- b723a6ca43c6,routAddr=,wfType=ROUTE_CONTACT_SMS, reason=DEFAULT]] What is the Work Request ID in the log message?

Question31: To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?