EMT Practice Test

1. Question Content...

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Question1: Which definition matches the After Call Work option Mandatory, Time-boxed?

Question2: Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

Question3: What does it imply when a campaign does not dial a list of telephone numbers?

Question4: What is a DNC list?

Question5: The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

Question6: How many types of flows are supported by Architect?

Question7: What is the Alerting Timeout with regard to Queue configuration?

Question8: What would you select from the Admin>Outbound Dialing menu to create a new campaign?

Question9: If you navigate away from the page without saving the Script, you will not lose any work you have completed.

Question10: Select the applicable options for Genesys Cloud Architect. (Choose three.)

Question11: Why must you create queues for ACD functionality to work?

Question12: A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

Question13: Which definition matches the After Call Work option Optional?

Question14: The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Question15: Recording Policies can be configured for what type(s) of contact(s)?

Question16: Which definition matches the After Call Work option Mandatory, Discretionary?

Question17: Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

Question18: What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

Question19: What is a critical

Question20: What is a fatal question in an Evaluation Form?