EMT Practice Test

1. Question Content...

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Question1: Which two of the following Views does the system automatically generate in Pega Constellation?
(Choose Two)
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Question2: You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the _____ in the service level to 5 days.
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Question3: Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
- If the fraud claim is rejected, the customer is notified and given 15 days to respond.
Select the case life cycle design that follows the guidelines for identifying and naming stages.

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Question4: In a boat repair case type, clients can set their boat type as powered, sail, or row. During the inspection stage, the inspect boat process prompts technicians to inspect the common parts of all boats. However, if .boattype = 'sail,' the technicians are additionally prompted to complete the inspect sailboat process.
How do you configure the case life cycle to achieve this behavior?

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Question5: Select three benefits that Pega Express brings to the implementation of a Pega Platform application.
(Choose Three)
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Question6: In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
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Question7: When modeling the life cycle of a case, alternate stages _____ and ______.
(Choose Two)
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Question8: Drag the Stage type to the appropriate description.

Solution:

Determine whether the given solution is correct? Response:

Question9: Expense report processes require travel expense assignments be routed to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
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Question10: In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?
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Question11: What does the Report Browser allow users to do?
(Choose Two)
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Question12: From the lleft, match the role to the studio that targets that role.

Solution:

Determine whether the given solution is correct? Response:

Question13: Which two situations require a data type?
(Choose Two)
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Question14: When defining a new case type, the best course of action is to:
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Question15: In a Customer Service Case Type, customers can indicate that they are interested in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. How do you configure this behavior?
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Question16: Which three of the following options are application layers in the situational layer cake architecture?
(choose three)
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Question17: Which of the following would be typical data stored in a Pega Data Source?
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Question18: Drag the terms into the right places to best complete the sentence.

Solution:

Determine whether the given solution is correct? Response:

Question19: A service level agreement describes the following behavior:

The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reaches the assignment at 9 A.M. Monday. what is the assignment urgency at noon Wednesday? Response:

Question20: Which two of the following options are true about Directly Capture Objectives (DCO)?
(Choose Two)
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Question21: A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.

Solution:

Determine whether the given solution is correct? Response:

Question22: Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Solution:


Determine whether the given solution is correct? Response:

Question23: ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?
(Choose One)
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Question24: Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue.
The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart. Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal?
(Choose Three)
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Question25: An insurance company offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users.
Which routing approach would you use?
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Question26: Adding instructions to a step _________.
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Question27: Which of the following flow shapes should be used to route a work item?
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Question28: Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New.
How would you configure the report filter to support this requirement?
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Question29: During testing, you notice that the Send case status email step does not send an email. Which work item do you create in Agile Workbench to address this issue?
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Question30: How do you indicate the progress of a case towards resolution?
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Question31: A home loan application requires application the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
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Question32: In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available.
During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?

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Question33: A new work status value is defined using a field value rule for which Pega property?
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Question34: Rulesets are primarily used _____________.
(Choose two.)
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Question35: A form lists a group of recreational activities users can select when booking a vacation. One column lists the activity name, a second column provides the check box for activity selection, and a third column displays a thumbnail image of the activity. When viewed on a small screen, you do not need to display the images.
What three configuration steps would you take to support this requirement?
(Choose Three)
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Question36: Which statement best describes the behavior observed when running a flow in draft mode?
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Question37: To determine how to process a loan application, you configure an application to evaluate an applicant's credit score for a mortgage loan Case.
- If the credit score of the applicant is >700, the Case goes immediately to underwriting.
- If the credit score of the applicant is <500, the applicant is sent an email denying the loan application.
- Otherwise, the Case requires a follow-up review by a loan officer.
Which flow correctly captures the business decisions described?
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Question38: Select three responsibilities that a Pega Business Architect (BA) has in relation to the Pega project implementation team working with any Agile project framework.
(Choose Three)
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Question39: Which two of the following Views does the system automatically generate in Pega Constellation?
(Choose Two)
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Question40: What can the application menu in the Designer Studio be used for?
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Question41: An application includes the property .Employee.Dependent(2).DateOfBirth. The property mode of .Dependent(2) is a ___________________.
(Choose One)
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Question42: In a support application you have the requirement: An email notification should be sent within four hours of receipt of the support issue. What in the service level should be set to four hours to meet this requirement?
(Choose One)
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Question43: You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?
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Question44: How do you guide users through an application form without requiring user training?
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Question45: You have a cleaning service booking application, CleanApp. You are creating a local data type, HomeCleaningPackages, and you want to leverage an existing data class, CleanApp - Data - CleaningPackages.
When defining your data type, which option would you choose for asset reuse?
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Question46: When designing a case, it is recommended that each stage be decomposed into no more than ______ steps.
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Question47: Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?
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Question48: You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective?
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Question49: UCom wants its shopping website to share an update about order acceptance and the expected delivery time of the product. Which Automation Step is most suitable to achieve this objective?
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Question50: Determine whether the given solution is correct?

Solution:

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Question51: You are assigned to a pega implementation project as a pega business architect. Which task are you expected to perform?
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Question52: When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval From the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?
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Question53: What one element of the plan need to be reviewed at the end of Prepare?
(Choose one)
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Question54: Consider the following user story: As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator. Which two questions help you define the fields for the user view?
(Choose Two)
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Question55: Which two statements about data records are true?
(Choose Two)
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Question56: Which scenario is a use case for the Wait step?
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Question57: Drag each action to the area in which they are necessary to complete the task.

Solution:

Determine whether the given solution is correct? Response:

Question58: Consider the following scenario:
- During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.
- Next, an email invitation is sent to the candidate.
- During the interview, the hiring manager captures notes from the discussion.
- Finally, the candidate is assigned a technical exercise and the results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process.
(Choose Two)
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Question59: You have a requirement to create an email Correspondence that built-on applications can reuse. In which two Layers of the Enterprise Class Structure could you apply the email Correspondence Rule?
(Choose Two)
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Question60: Which two aspects of application delivery are improved by using Direct Capture of Objectives?
(Choose Two.)
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Question61: A martial arts studio uses a Class Registration case type that manages student registration for four optional classes throughout the week.
Requirements state that students should be able to change their class registration during the Register class and Confirm registration stages but not on the Send class details case resolution stage.
Which of the following configurations support this requirement?
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Question62: In Constellation, Primary Fields reduce the need to additional UI configuration by ensuring the fields that are most relevant to a Case are automatically displayed on the Details View.
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Question63: You have a requirement to add a bank routing number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement?
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Question64: Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view?
(Choose Two)
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Question65: In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
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Question66: Drag the words from the bottom to best complete the sentences.

Solution:

Determine whether the given solution is correct? Response:

Question67: You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page. Which scope would you select for the data page?
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Question68: Select two use cases supported by Agile Workbench.
(Choose Two)
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Question69: Which two statements about Rules are correct?
(Choose Two)
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Question70: You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicants name, the loan office, and the loan amount.
The email must also include content stating the loan's terms and conditions, which is regularly updated. The content is in a paragraph rule shared by other standard emails throughout the organization.
How would you configure your email?
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Question71: Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
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Question72: When defining a new case type, the best course of action is to:
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Question73: A case stage can be ____________.
(Choose two.)
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Question74: An application will use a data page to store user preferences. This page needs to be available to all the cases associated with a single end user. The most appropriate scope for this data page is ________________.
(Choose One)
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Question75: Drag the studio name from the bottom to the Pega Platform description with which it aligns.

Solution:

Determine whether the given solution is correct? Response:

Question76: A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
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Question77: In which two situations do you use a Data Transform?
(Choose Two)
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Question78: A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
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Question79: Select the characteristic used to identify candidate rules to be delegated to business users.
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Question80: In a hiring application:
- An employee interviews the candidate.
- The Human Resources (HR) team creates and send s the officer letter.
- The Information Technology (IT) team assigns the workstation.
- The facilities team assigns the work desk.
To meet these requirements, what persona do you create?
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Question81: What are two benefits of using Insights?
(Choose Two)
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Question82: Drag the data type description from the left to the blank rectanglle next to the appropriate sourcing option.

Solution:

Determine whether the given solution is correct? Response:

Question83: An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved?
(Choose Two)
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Question84: Select two ways you use Agile Workbench to add details to bug and feedback items.
(Choose Two)
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Question85: In which situation is it appropriate to use a multi-step form?
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Question86: How do you route an assignment so that any available member of the Finance department can perform the task?
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Question87: The Report Editor allows us to configure which type of rule?
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Question88: Review the following decision table.

If the credit score is 800 and the outstanding balance is 1000, what is the result of the decision? Response:

Question89: All managers need to view the Employee vacation requests report in their Manager portal dashboards. Only managers have access to this report. Which configuration do you perform to fulfill these requirements?
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Question90: The goal milestone in a service level defines that amount of time _______.
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Question91: You are configuring a declarative network that contains eleven declare expressions to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values.
The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations?
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Question92: Which two of the following scenarios are good candidates for rule delegation?
(Choose Two)
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Question93: pyWorkPage stores which type of information?
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Question94: What will happen when the user submits CollectInfo? Examine the screenshot below for Validate rule A which is referenced in a flow action named CollectInfo:

What will happen when the user submits CollectInfo? Response:

Question95: A ______ defines the look and feel of an application.
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Question96: Which of the following scenarios leverages case life cycle design?
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Question97: You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?
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Question98: Consider this requirement for a business transaction: An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.
- If approved, the request is forwarded to the Fulfillment department.
- If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.
- The Fulfillment department will process the request if the requested items are in stock.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

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Question99: Identify three principals of Pega's Center-out business architecture.
(Choose Three)
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Question100: You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date. How do you configure the case type to verify that the value of Date account opened is in the past?
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Question101: Before development, your team creates a spreadsheet with work items to populate the backlog. How do you populate the backlog directly from the spreadsheet?
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Question102: During a DCO session, flows, connectors, and flow shapes are linked to the corresponding ___________.
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Question103: Select two correct statements about Agile Studio and Agile Workbench.
(Choose Two)
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Question104: Drag each report category to the corresponding description.
Solution:


Determine whether the given solution is correct? Response:

Question105: You want to create a reusable font style for buttons, and links. To do this, you would create a ______.
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Question106: How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment ls completed before the deadline?
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Question107: In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a __________.
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Question108: You have added a page list property named Dependents to a view in the Case Designer. This page list contains the property .Relationship. You want to display the list in the view and populate a field with the default value of Not Applicable.
How do you configure the pySetFieldDefaults data transform to meet this requirement?
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Question109: You want to capture the delivery method for a purchase request. The options are Standard, Premium, or Next Day. You use the Data Model tab to create the property. How would you define the list with the delivery options?
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Question110: The maximum number of stages in a case should be _________.
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Question111: A report contains the following columns: Case ID (.pylD), Work Assignment Urgency (.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder (.Policyholder), and Case Status (.pyStatusWork).
Which of the columns need to be optimized so the rule form does not produce a performance warning?
(Choose Two)
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Question112: A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
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Question113: How does an application determine the default action for a user at an assignment?
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Question114: What is a benefit of Pega Platform low-code development?
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Question115: When completing a new rule form, the "Apply To" field represents what?
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Question116: You use the Clipboard tool to perform which two tasks?
(Choose Two)
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Question117: A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?
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Question118: You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before you can delegate the business rules?
(Choose Three)
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Question119: Consider the following user story: As a customer, I want to the able to cancel an open service request at any time. Select the configuration option that satisfies the user story.
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Question120: The goal of security features in a Pega Platform application is to maintain which three of the following concepts?
(Choose Three)
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Question121: A customer views a product available in multiple color options. The customer must select only one color for each product.
Which UI control allow a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options?
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Question122: A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment.
To determine what type of routing to apply to each assignment, what question do you ask yourself?
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Question123: Select the correct term to complete the following statement.

Solution:

Determine whether the given solution is correct? Response:

Question124: How do you provide users with guidance for completing a form and avoid the need for application training?
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Question125: Drag the development approach from the bottom to align with the correct description box on the left.

Solution:

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Question126: A user wants to see what Cases are associated with the Artificial Intelligence (AI) initiative. How does the user browse the Cases that have the AI keyword Tag?
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Question127: A business process requirement states that users should be able to modify the shipping address at any time without interrupting the primary path of the case. Which of the following options is the best way to design for this requirement?
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Question128: To which principle does the UI layer of the Pega Constellation architecture subscribe?
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Question129: For a car insurance quote case type, you must create a view for the customers to enter their information, to process the request. What are two primary decisions to make before you add fields to the view?
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Question130: What are two ways you can add a table to a view?
(Choose Two)
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Question131: Which is a benefit of using multi-step forms?
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Question132: Select and move the Business Architect tasks to the Journey Centric Development project order column and place them in the correct order.
Solution:

Determine whether the given solution is correct?

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Question133: You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email. How do you configure the case to achieve this behavior?
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Question134: Identify three benefits that an operator record provides to a Pega Platform application.
(Choose Three)
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Question135: Which requirement could be satisfied with an optional action?
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Question136: In a Mortgage Loan Case Type, applicants enter data in the Credit score, Income, Assets, Liabilities, and Loan amount fields. The data is submitted on different processes in the Case Type. The system informs applicants that, based on the data they provided in the Financial information Stage, there are no loans available, and the Case does not enter the Loan Stage.
How would you configure the Case Type to perform the data validation described in this scenario?
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Question137: Which option represents the relationship between mixins, controls, and formats?
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Question138: An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
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Question139: A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires that appraisals be assigned to offices based on the home's location. For example, home appraisals for Boston are assigned to a New England office work queue.
Which routing approach supports this requirement?
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Question140: A _____________ rule allows us to set a property value automatically, whenever an input value changes.
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Question141: Automating decisions based on business logic enables ________.
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Question142: A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.
Which three configuration options are needed to enable the manager to satisfy the requirements?
(Choose Three)
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Question143: Match the correct Answer in box:

Solution:

Determine whether the given solution is correct? Response: