EMT Practice Test

1. Question Content...

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Question1: ...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)

Question2: You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?

Question3: The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

Question4: You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?

Question5: An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?

Question6: A Developer configures a button with the action set as shown in the following image:

Place the events in the order they occur.

Question7: .......which two situations is it appropriate to use a decision table? (Choose Two)

Question8: Which two requirements can you support by configuring a mobile channel in App Studio? (Choose Two)

Question9: Which of the following statements about responsive breakpoints is true?

Question10: Select each Use Case on the left and drag it to the appropriate Automation on the right.

Question11: Which project nears the end of the Prepare phase, you prepare the project plan for review with your development team, two elements does the project plan include? (Choose Two)

Question12: Which two statements about data records are true? (Choose Two)

Question13: Your client is planning their next Minimum Lovable Product (MLP) release.
Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)

Question14: A business requires a service-level agreement (SLA) to ensure that expense reports are submitted and reviewed on time. The initial urgency value is set to 10 and the following behavior is required:
SLA starts when the Expense report assignment is created
..goal elapses, the assignment urgency increases by 10
..deadline elapses the assignment urgency increases by 10
..passed deadline elapses, the assignment urgency increases by 20
Answer area select the urgency value that the system sets if the assignment is not yet completed by the end of each milestone.

Question15: ....can select a checkbox to subscribe to a text messaging service. Selecting the checkbox displays a field to enter a mobile phone number. lo you configure the application to display the mobile phone number field only after users select the checkbox?

Question16: ..Pega Business Architect creates the following user story for the project backlog:
..a member of the loyalty program, I would like to be automatically enrolled in all eligible promotional offers so that I can take advantage of the savings without having enroll manually.
Which aspect of the phrase "so that..." does the user story reference?

Question17: You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?

Question18: You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.

Question19: Drag each report from the left to the corresponding report type on the right.

Question20: Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

Question21: Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)

Question22: Which one of the following statements about channel interfaces is true?

Question23: You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?

Question24: Managers want to create an environment in which peers exchange ideas about initiatives to retain employees, Select the collaboration tool that best suites this type of communication.

Question25: .......which two situations is it appropriate to use a decision table? (Choose Two)