EMT Practice Test

1. Question Content...

---

Question1: A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?

Question2: Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Question3: Select each application design requirement on the left and drag it to the appropriate design approach on the right.

Question4: User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?

Question5: Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

Question6: A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.

Question7: A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?

Question8: An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?

Question9: How do you route an assignment so that any available member of the Finance department can perform the task?

Question10: An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

Question11: Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

Question12: In the first design sprint, during the initial workshop with an airline, you obtain several deliverables and outcomes. In the Answer area, identify the output type for each deliverable or outcome.

Question13: You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

How do you suspend the parent case processing until the child cases are resolved?

Question14: A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?

Question15: How do you provide users with guidance for completing a form and avoid the need for application training?

Question16: A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?

Question17: A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.