EMT Practice Test

1. Question Content...

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Question1: You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

Question2: How do you route an assignment so that any available member of the department can perform the task?

Question3: DRAG DROP
Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed.

Question4: HOTSPOT
Select the corresponding user interface (UI) action set component for each behavior in the Answer area.

Question5: A data page holds product information and has the Reload if Older Than field set to 30 minutes.
The data page is created at 7:43.
The user then performs the following actions:
8:10 the user refreshes the product information
8:45 the user refreshes the product information
At what time is the data page reloaded?

Question6: Which business need do you address through delegation?

Question7: You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

Question8: A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

Question9: What are the minimum components of a user interface (Ul) action set?

Question10: An online shopping application allows customers to select the item quantity of different goods and add items to the shopping cart. In the shopping cart, the application displays the price for each item type, indicates the quantity of each item type, calculate the total item prices, and calculate the total cost for all items in the shopping cart. The application pulls the price of each item type from a data page that references an external inventory management system. Select two unit tests useful in developing the shopping cart page. (Choose Two)

Question11: A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order .
How do you design the report definition to support this requirement?

Question12: Identify the two requirements that are satisfied by using a data transform. (Choose two.)

Question13: A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?

Question14: An application contains two case types, AutoClaim and PropertyClaim. The inheritance path for the application contains three copies of the pyDefault data transform that set property values for two properties, Work Item Urgency and Prefix.

If the Call data transforms in superclass option is enabled for each data transform, what are the values of Work Item Urgency and Prefix when a user creates a PropertyClaim case?

Question15: HOTSPOT
A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door.
Select the data page definition configuration settings to source a color drop-down list to minimize memory usage.

Question16: You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates .
How do you support this request?

Question17: A user view includes a list of four urgency options selectable by radio buttons .
How do you configure the selection list?

Question18: An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

Question19: How do you reference the State property on an Address page group with the index Home?

Question20: Your online shopping application servers international customers. You need to define a data page that holds currency rates. All users accessing the application need to use the information. The Scope of this Page should be set to_______________.

Question21: In designing your application, you want to apply consistent visual styles to all parts of the application.
How do you meet this requirement?

Question22: With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?

Question23: A process routes loan requests to a specific loan officer based on the type of loan.
* If the loan is a mortgage, it is routed to Adam Ross.
* If the loan is for an automobile, it is routed to Julia Samuels.
* If the loan is an equity line, the case is routed to Don Smith.
How do you configure a router to ensure that case advances to the correct loan officer?

Question24: You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office .
How do you configure the list report to create the pie chart?

Question25: A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?

Question26: What is the relationship between pyWorkPage and case data?

Question27: In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time .
Which of the following do you use as the data source for this drop-down list?

Question28: You create an application for employees to submit timesheets. Employees enter work,
vacation, and sick time for a particular week.
On the entry form, employees see a summary of the total hours entered.
After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee.
You configure the user view that displays remaining vacation and sick time. The balance calculates by subtracting the vacation time and sick time for the week from the current vacation and sick time balances.
Which configuration option is used to summarize the remaining vacation and sick time?